2/10
I booked this hotel and air late the night before as a friend had a medical
emergency and we had to get to spokane asap. The price of this hotel was higher then others but it was closest to the hospital or so I thought. Its not. After
realizing I booked hotel far, my husband contacted hotel . He spoke to shannon and the manager and told them what happned and they said they would refund our money since we were not staying there, it wasnt even 24 hours later and the terrible circumstances.Then expedia called them to verify they would give refund and they told them to not refund us the money. Expedia then took and kept money. Why not just say No upfront that they didnt want to refund. They didnt leagally have to give money so why say you would and then not. That would have been understood and eaiser. Not really nice but they had the right.We ended up staying at the hotel next to hospital downtown. Very nice place. Honest, kind. I would stay downtown again. Integrity matters. This place is a huge NO. Thanks for making a hard situation worse.
Erica
Yöpyi 1 yön heinäkuussa 2025