Ulkopuoli

Arvostelut: Hyatt Regency St. Louis at The Arch

4 out of 5
Hyatt Regency St. Louis at The Arch
315 Chestnut St, St. Louis, MO

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 1656 kautta 2978 arvostelua" "
Arvosana 8 - Hyvä. 622 kautta 2978 arvostelua" "
Arvosana 6 - OK. 351 kautta 2978 arvostelua" "
Arvosana 4 - Huono. 199 kautta 2978 arvostelua" "
Arvosana 2 - Hirveä. 150 kautta 2978 arvostelua" "

8,8/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Milla

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä heinäkuussa 2023
General Manager vastasi 22.7.2023
Dear Milla, Thank you for taking the time to post a nice rating of Hyatt Regency St. Louis at The Arch. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Warm regards, Chris CollinsGeneral Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvä sijainti
Hyvä sijainti! Vältä aamupalapuffettia, heikko.
Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

valerie

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
-
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Ashley

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location! Close to Arch, Busch Stadium, and a mile walk to Union Station. Great restaurant on location. Staff was very friendly and accommodating.
Yöpyi 5 yötä huhtikuussa 2024
General Manager vastasi 17.4.2024
Dear Ashley, Thank you for the excellent review of your stay at Hyatt Regency St. Louis at The Arch. We appreciate you pointing out how easy it is to walk to attractions from our hotel. We are happy that your experience was fantastic at our on-site restaurant and that you enjoyed our service. We will share your compliments with the entire team. We look forward to welcoming you back for another outstanding stay!Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Heidy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
You have to pay for parking.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 16.4.2024
Dear Heidy, Thank you for the nice rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Hyatt Regency St. Louis at The Arch. Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Noah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 16.4.2024
Dear Noah, Thank you so much for the terrific rating regarding your stay at Hyatt Regency St. Louis at The Arch. We hope you are already planning another trip our way.Warm regards, Chris CollinsGeneral Manager

8/10 Hyvä

4KLFTN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was offered a $5 higher level and good view upgrade when checking in. I bit.. and was not disappointed! Room 1695 was a gorgeous view of the arch and river! My 15 month old was so entertained watching the cars fly by on the roads and the boats on the river. One BIG disappointment was $36 charge for overnight self parking. We spent 6 days in Tennessee prior to our arrival and paid $40 for parking in downtown Chattanooga at our stops for THE WHOLE WEEK. $36 for one night is absurd.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Michele

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very friendly staff
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 14.4.2024
Dear Michele, Thank you for the great review! We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them.It was a pleasure hosting you at Hyatt Regency St. Louis at The Arch, and we hope to see you again soon. Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Matthew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Enjoyed our stay
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 13.4.2024
Dear Matthew, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Regency St. Louis at The Arch, and we hope to see you again soon. Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Bryana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I’ll definitely be back!
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 12.4.2024
Dear Bryana, Thank you for staying at Hyatt Regency St. Louis at The Arch and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Samantha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
So convenient and close to the arch. Walked every bit of it and it was beautiful. The room was awesome and clean. Valet was cool, except you had to go to the next level to retrieve your car. Would definitely recommend visiting the Hyatt!
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 12.4.2024
Dear Samantha, Thank you for sharing about your time at Hyatt Regency St. Louis at The Arch. We are delighted to read you liked your fresh accommodations and that our location close to arch was perfect for your needs. We are also glad you were able to take advantage of our convenient and friendly valet service. Thank you for your kind words and recommendation. We look forward to your next visit.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Lakeshia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Need better parking
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 11.4.2024
Dear Lakeshia, Thank you for being our guest at Hyatt Regency St. Louis at The Arch and for the feedback. We are glad to read you had an overall pleasant visit. We also value your feedback regarding the parking have taken a note of it. We look forward to being your home away from home every time you visit St. Louis!Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Karen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was courteous and helpful. Valet parking and car access was excellent. Very convenient to the arch and riverwalk.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 12.4.2024
Dear Karen, Thank you for the great review! We are delighted to read you liked our service and that our location was perfect for your needs. We are glad you were able to take advantage of our convenient and friendly valet service. It was a pleasure hosting you at Hyatt Regency St. Louis at The Arch, and we hope to see you again soon. Warm regards, Chris CollinsGeneral Manager

8/10 Hyvä

Lori

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Right by Arch, easy walk to Busch Stadium. Over priced for just a room. No amenities and no restaurant serving food after 10 p on Monday.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 11.4.2024
Dear Lori, Thank you for choosing us and for the outstanding review. We are glad our location was a significant part of making your visit so memorable. However, we regret that we did not meet your expectations, considering the price you paid. Your valuable feedback will be shared with our team for future improvements. Thank you for sharing your thoughts. We hope to welcome you to the Hyatt Regency St. Louis at The Arch again soon.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Wayne

Closeness to the Arch
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 11.4.2024
Dear Wayne, Thank you for the excellent review of your stay at Hyatt Regency St. Louis at The Arch. We appreciate you pointing out how easy it is to walk to the arch from our hotel. We are so pleased you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Warm regards, Chris CollinsGeneral Manager

6/10 OK

Lap

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 11.4.2024
Dear Valued Guest, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Warm regards, Chris CollinsGeneral Manager

4/10 Huono

Ethan

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
GENERAL MANAGER vastasi 10.4.2024
Dear Ethan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm regards, Chris Collins,General Manager

6/10 OK

Daniel

Yöpyi 1 yön huhtikuussa 2024
GENERAL MANAGER vastasi 10.4.2024
Dear Daniel, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Warm regards, Chris Collins,General Manager

10/10 Loistava

matthew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was super friendly and helpful, quick to fulfill any and all requests we had. Valet was great, room was nice and clean. Good food at the restaurants. Perfect location for touring the Arch or Busch Stadium. Overall great experience.
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 9.4.2024
Dear Matthew, Thank you for being our guest at Hyatt Regency St. Louis at the Arch and for your generous feedback. We are pleased to know that we exceeded all of your expectations and that you loved our proximity to Busch Stadium. We are also glad that you enjoyed our refreshing accommodations, the delicious food at the restaurant, and the excellent service provided by our dedicated associates. It was a pleasure having you as our guest, and we look forward to welcoming you again whenever your travels bring you back to the area.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Parthiv

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
So much wastage of plastic. Not at all environment friendly
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 7.4.2024
Dear Parthiv, Thank you for choosing us during your visit to our area. While we are glad to read that you had an overall satisfactory visit, we are grateful for your concerns regarding the essential role we play in the environment today. Sustainability is an integral part of our design process and continues throughout our guest experience. We do regret if our commitment to this matter was not evident during your visit. We hope to see you again whenever you are in the area.Warm regards, Chris CollinsGeneral Manager

8/10 Hyvä

jeffrey, Springfield

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall, it was a great stay with one big hiccup. Housekeeping dropped the ball, when we checked in, we found a fridge full of leftovers, no moisturizer, the bottles were there but empty, no coffee, no blankets. After all of that sorted out, it was a nice stay, the hotel is right on the Arch and close walking distance to many sights. The Libby Bar and Reds were fun to hange and grab a drink or bite, the Brewhouse was closed, and Ruth’s Chris is fantastic. I will return.
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 5.4.2024
Dear Jeffery, It was a pleasure reading your review of Hyatt Regency St. Louis at The Arch. We apologize for the inconvenience caused by the issues with the room amenities, and we're glad to hear that we were able to resolve it to your satisfaction. It's wonderful to know that you enjoyed our convenient location near the Arch and its proximity to many attractions and that you had a great time at the on-site restaurant. We look forward to welcoming you back on your next visit. Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Juan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All good, some improvements/remodeling is under process which is not always the best while you are staying but nothing bothering.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 4.4.2024
Dear Juan, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Regency St. Louis at The Arch, and we hope to see you again soon. Warm regards, Chris CollinsGeneral Manager

8/10 Hyvä

Demetris

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location. The Arch is right outside the front door.
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 3.4.2024
Dear Demetris, Thank you for choosing us and for the review. We are glad our location was a significant part of making your visit memorable and that you had an overall pleasant time with us. It was a pleasure serving you, and we look forward to your future stay at the Hyatt Regency St. Louis at The Arch again soon. Warm regards, Chris Collins General Manager

10/10 Loistava

Jeremy

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet
Was close to the arch and the dome
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 3.4.2024
Dear Jeremy, Thank you for making Hyatt Regency St. Louis at The Arch your home away from home. We are glad our location was convenient for everything you wanted to do on this visit and that we exceeded your expectations. It was a pleasure accommodating you, and we look forward to seeing you again soon. Warm regards, Chris Collins General Manager

10/10 Loistava

Aimee

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Parking was hectic but otherwise, overall a great stay.
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 3.4.2024
Dear Aimee, Thank you for sharing your experience at Hyatt Regency St. Louis at The Arch. We appreciate your perfect rating and are glad you had a pleasant time with us. That said, we regret the parking concerns you endured. We value your feedback as we strive to ensure a flawless visit for every guest. Thank you once more, and we look forward to you choosing us again the next time you are in the area. Warm regards, Chris Collins General Manager

10/10 Loistava

ghirmay

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 4 yötä maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Valued Guest, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Regency St. Louis at The Arch, and we hope to see you again soon. Warm regards, Chris CollinsGeneral Manager

2/10 Hirveä

Maddie

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Booked my room back in February on 2/2/24 and had a confirmation email and when we got there right at 4:10 to check in “they didn’t have my room” so they downgraded me and made me pay more for the downgrade. But the people that we were with, who booked the same thing I did and booked their rooms the day before, got the room and had hardly any issues. The price before the downgrade was $184 and after including the $75 fee was $279
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 3.4.2024
Dear Maddie, Thank you for sharing the specifics of your stay with us. We want to apologize that the room type you requested was not available. We regret the frustration and inconvenience this caused and are grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are also sorry for your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we appreciate your remarks. We hope to have a future opportunity to show you the exceptional visit we are committed to providing every guest. Warm regards, Chris Collins General Manager

10/10 Loistava

Milcah

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We have wonderful experience we were assigned on 18 floor we enjoy the view, Room was clean and spacious. We have a good rest on a nice clean comfy bed. The we had dinner in Red Kitchen, the lady who serve us was very pleasant. My son was very happy and satisfied with his Burger.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Milcah, Thank you for being our guest and for your wonderful feedback. We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. It is our goal to provide an excellent stay, and we know this starts with a great night's sleep. Also, we are pleased to know that you had an exceptional dining experience at RED Kitchen and that our associates did a great job taking care of you. Our devoted team works incredibly hard, and we will enjoy sharing your kind remarks with them. Thank you again for your kind comments. We look forward to your next stay at Hyatt Regency St. Louis at The Arch.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Stephen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location to downtown
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Stephen, Thank you for choosing us and for the outstanding review. We are glad our location was a significant part of making your visit so memorable! We hope to welcome you to the Hyatt Regency St. Louis at The Arch again soon.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Chris

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved the valet parking option and the help with luggage and such. Great service and all staff were super friendly!
Yöpyi 4 yötä maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Chris, Thank you for the excellent review of your stay at Hyatt Regency St. Louis at The Arch. It's so wonderful to hear that our valet team contributed to your enjoyable stay. We believe they are a true asset to our team, and we appreciate you recognizing their dedication to outstanding hospitality. We are so pleased you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Warm regards, Chris CollinsGeneral Manager

6/10 OK

Srinivas

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Staff are friendly and prompt to attend. Valet service is good. Self-parking ran out of spaces during weekends. Bath tub was not functional. Room is larger and spacious. Some space should’ve been used to add storage. Not enough storage for a family of four. Dining options and in-hotel restaurant staff are good.
Yöpyi 4 yötä maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Srinivas, Thank you for being our guest and for the feedback. It's nice to hear that you found the staff friendly and attentive and that you had a positive experience with the valet service. However, we are sorry for the maintenance issue you experienced in your room. We appreciate you bringing this to our attention. We understand the frustration and appreciate your patience in these matters. We do hope you will reconsider and stay here again should your travels bring you back to our area.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Stacey

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was a great spot to stay to catch the event that was at The Dome. Walkable to things downtown near the Arch. Highly recommend.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Stacey, It was a pleasure reading your review of Hyatt Regency St. Louis at The Arch. We're thrilled to hear that you enjoyed your stay and that our convenient location made it easy for you to access downtown attractions. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Angely

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hands down, a great stay! Everyone was so nice and helpful! Took very good care of us!
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Angely, It was a pleasure reading your review of Hyatt Regency St. Louis at The Arch. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them. We look forward to your return!Warm regards, Chris CollinsGeneral Manager

8/10 Hyvä

RITA

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved Ruth’s Chris steak house. The Red Kitchen’s staff was great. Food not good. The room was very nice but we never got maid service or clean towels
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Rita, Thank you for being our guest at Hyatt Regency St. Louis at The Arch. We are delighted you enjoyed our beautiful Ruth's Chris Steak House, our on-site restaurant, and prompt service. However, we regret you were unhappy with the food we served. Your comments will be shared with our entire team, and we are grateful for the feedback. We are also sorry for the lack of housekeeping service you encountered while here We have discussed your feedback appropriately to ensure a better guest experience going forward. We understand the frustration and appreciate your patience in these matters. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Kate

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 2.4.2024
Dear Kate, Thank you for letting us know your visit to Hyatt Regency St. Louis at The Arch was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Michelle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very busy but efficient staff
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 1.4.2024
Dear Michelle, It was a pleasure reading your review of Hyatt Regency St. Louis at The Arch. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them. Thank you for choosing us and hope to welcome you back again soon.Warm regards, Chris CollinsGeneral Manager

4/10 Huono

Jessica

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Very nice property. However when checking in the gentleman never smiled or anything. Was just stiff. The phone in our room didn't work. I called the front desk from my cell phone bc I needed something. She was rude and didn't seem to care or nor apologized. The vending machine for sodas was completely sold out on our floor and the floor below us. I had to go searching floors where I could get soda or water for me and my son. I finally found some on the 18th floor. I told the staff member when he brought up what i needed on the first day. They were never stocked my entire stay. The Sports bar was closed for renovations also. The fancier bar and restaurant was open but it was smaller and too busy/crowded so I didn't get a chance to have a drink.
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 1.4.2024
Dear Jessica, Thank you for choosing our hotel for your visit to St. Louis. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We will follow up with the appropriate parties to ensure this will not happen again. We have also taken note of your additional feedback and will share it with the appropriate individuals. We hope you will return so that we can have an opportunity to provide you with a better experience.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Laura

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
N/A
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 31.3.2024
Dear Laura, Thank you for the great rating! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Regency St. Louis at The Arch, and we hope to see you again soon. Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Julie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was fast and painless with valet parking. The staff was very nice but dinner at their bar/grill was a bit disappointing.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 31.3.2024
Dear Julie, Thank you for the excellent review of your stay at Hyatt Regency St. Louis at The Arch. We're pleased to hear that you liked our check-in process and found our valet parking service convenient. However, we apologize for the disappointment you experienced with dinner at the on-site restaurant. We value your feedback as we are continually striving to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Laura, OAK CREEK

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service at facility.
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 30.3.2024
Dear Laura, It was a pleasure reading your review of Hyatt Regency St. Louis at The Arch. We are delighted to know that our dedicated associates took excellent care of you. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them. We are grateful to you for choosing us, and we look forward to your return.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Beatriz, Chicago

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a great hotel.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 30.3.2024
Dear Beatriz, Thank you for the great review. It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Regency St. Louis at The Arch, and we look forward to seeing you again soon. Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Hope

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Love the affordability so close to the Arch!!
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 30.3.2024
Dear Hope, Thank you for the wonderful review of your recent stay at the Hyatt Regency St. Louis at The Arch. We are pleased you found our location near the Arch to be perfect for your plans, and we also appreciate you mentioning our excellent value. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

PaUl

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 30.3.2024
Dear Paul, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency St. Louis at The Arch.Warm regards, Chris CollinsGeneral Manager

8/10 Hyvä

Duncan

Yöpyi 1 yön maaliskuussa 2024
etx-caleedke vastasi 19.4.2024
Dear Duncan, We appreciate your gracious rating about your stay at Hyatt Regency St. Louis at The Arch. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Frank

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place to stay near the St Louis Arch. Nice eating places within walking distance. Safe area.
Yöpyi 1 yön maaliskuussa 2024
Jasmon Martin vastasi 28.3.2024
Thank you for you feedback!

10/10 Loistava

Mellissa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We used valet parking and was all quick quiet and easy.
Yöpyi 1 yön helmikuussa 2024
Jasmon M vastasi 27.3.2024
Thank you for your feedback!

8/10 Hyvä

LAQUELIA ANN MAYE

Yöpyi 4 yötä maaliskuussa 2024
General Manager vastasi 14.4.2024
Dear M. Maye, Thank you so much for the terrific rating regarding your stay at Hyatt Regency St. Louis at The Arch. We hope you are already planning another trip our way.Warm regards, Chris CollinsGeneral Manager

2/10 Hirveä

Preston

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 26.3.2024
Dear Preston, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm regards, Chris Collins,General Manager

8/10 Hyvä

Bret

Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 12.4.2024
Dear Bret, Thank you so much for the terrific rating regarding your stay at Hyatt Regency St. Louis at The Arch. We hope you are already planning another trip our way.Warm regards, Chris CollinsGeneral Manager

10/10 Loistava

Miguel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a beautiful location
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 23.3.2024
Dear Miguel, Thank you for choosing us and for the outstanding review. We are glad our location was a significant part of making your visit so memorable! We hope to welcome you to the Hyatt Regency St. Louis at The Arch again soon.Warm regards, Chris CollinsGeneral Manager