Terassi/patio

Arvostelut: The Monopol Hotel

5 out of 5
The Monopol Hotel
Ul. H. Modrzejewskiej 2, Wroclaw, Lower Silesian

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 319 kautta 478 arvostelua" "
Arvosana 8 - Hyvä. 113 kautta 478 arvostelua" "
Arvosana 6 - OK. 31 kautta 478 arvostelua" "
Arvosana 4 - Huono. 8 kautta 478 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 478 arvostelua" "

9,6/10

Siisteys

9,2/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Classic
Old, but modern. Spacious - nice pool sauna combo at basement.
Yöpyi 2 yötä toukokuussa 2022

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good time in wroclaw
Small but very nice spa. Breakfast was a bit expensive. Just next to the city centre. Highly recommended.

8/10 Hyvä

Janne, Turku

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä sijainti, uusi, tyylikäs hotell
Hotelli on suhteellisen kallis ja olsiin olettanut aamiaisen kuuluvan hintaan. Näin ei ollut. Olen yöpynyt hotellissa ennenkin ja hotellin yrityssopimushinta on kohdallaan. Hotelli on aika uusi, rakennettu vanhaan tehdasrakennukseen. Todella hienot, korkeat huoneet. Kylpyhuoneessa poreamme! Suihkusta tulee vettä paineella (lisäpisteitä!). Keskustaan on lyhyt kävelymatka ja sieltä löytää hyviä ruokapaikkoja joka makuun. Kesällä keskusta on viehättävä ja siellä on mukava notkua juoman ääressä.

10/10 Loistava

Agnieszka

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great service and lovely room. Breakfast was delicious with gluten free options available. The only disappointment was the steam room out of order.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Imogen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Sandra

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect luxury hotel. Very good and friendly service. Excellent breakfast.
Yöpyi 2 yötä helmikuussa 2024
Tomasz Borowski vastasi 12.2.2024
Dear Madam,We would like to thank you for your trust and for choosing the Monopol Hotel for your stay in Wroclaw.We are very pleased that the hotel interiors of the 130-year-old hotel made you leave with good memories. Thank you for your positive word regarding the work of my colleagues and the breakfast team I will pass your opinion on to the morning cooks who have been taking care of hotel guests for years. We are grateful for your kind words and look forward to your next visit Madam.Sincere greetings,

10/10 Loistava

matthew

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stopped in for business, but I would reccomend staying here for pleasure also because of its proximity to old Wroclaw downtown. Spacious room, very clean, staff was attentive and quick to smile.
Yöpyi 1 yön tammikuussa 2024
Tomasz Borowski vastasi 30.1.2024
Dear Sir, We would like to thank you for your confidence in choosing the Monopol Hotel Wroclaw as the place to stay. It is very nice that the hotel interior and the efforts of my colleagues have contributed to your pleasant memories and recommendation of the hotel. We look forward to welcoming you whenever you have the opportunity to visit Wrocław.

10/10 Loistava

Mariola

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very well run hotel. Attentive stuff. Great spa and delicious breakfast. Location of the hotel is hard to beat. Close to everything.
Tomasz Borowski vastasi 19.12.2023
Dear Guest,Thank you for your kind words regarding your stay. Delighted to hear the spa, breakfast, and location met your expectations. The team is committed to providing attentive service and ensuring every visit is memorable. Looking forward to welcoming you again, continuing to offer hospitality and service.Warm regards,

4/10 Huono

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Schlaflose Nacht!!!
Wir sind vier mal in der Nacht vom Frontdesk mit klopfen an der Tür geweckt worden, weil wir angeblich party gemacht hätten, dabei war die Party eine Etage über uns. Ich habe jedesmal gesagt, dass der Lärm nicht von uns kommt. Ich habe die ganze Nacht deshalb nicht schlafen können, da wir immer wieder geweckt wurden. Das Hotel ist sehr hellhörig! Wir haben nicht mal eine richtige Entschuldigung bekommen.
Yöpyi 1 yön marraskuussa 2023
Tomasz Borowski vastasi 19.12.2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disturbance caused by the confusion with the front desk and the noise from another floor. Regrettably, this disruption impacted your rest and comfort.Please be assured, your experience has been thoroughly reviewed to ensure such misunderstandings are not repeated. The team is committed to maintaining a serene environment for all guests and proper training is being emphasized to handle such situations more sensitively.We value every guest's experience and strive to provide the highest standard of service. We hope to have the opportunity to welcome you back and demonstrate the quality and care that define the hotel. On your next booking Sir, we would encourage you to contact reception in advance to prepare your stay so that you leave with complete satisfaction.Sincerely,

6/10 OK

Renata

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä marraskuussa 2023
Tomasz Borowski vastasi 14.11.2023
Dear MadamWe would like to thank you very much for choosing the Monopol Hotel as your place of rest in Wroclaw.At the same time we are very sad that you did not feel fully comfortable at the hotel. With your next reservation, we encourage you to contact the reception in advance to prepare your stay so that you leave with full satisfaction.With best regards

10/10 Loistava

Sian

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great, would recommend
Gorgeous hotel, beautiful pool and spa area. Staff were very nice and accommodating.
Yöpyi 3 yötä lokakuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear Guest,I would like to express my thanks for your kind words. It is memories like yours that we are working for. I am particularly pleased to see the positive recognition of my colleagues' work.You are most welcome to come to Wroclaw whenever you have the opportunity.

10/10 Loistava

Elisabeth

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear Madam,I would like to thank you for your top rating of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.However, I look forward to your return whenever there is an opportunity to come to Wroclaw.With best regards,

8/10 Hyvä

Seung Won

Yöpyi 5 yötä lokakuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear Guest,Many thanks for your very good review of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.I look forward to your return whenever there is an opportunity to come to Wroclaw to receive the highest rating for the hotel this time.With best regards,

10/10 Loistava

Patrick

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wondeful hotel in the center of Wrocław. Quiet room with the view on the church.
Yöpyi 2 yötä lokakuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear GuestThank you Sir for your kind words. It is memories like yours that we are working for. I am particularly pleased to hear that the interior and location of the 130-year-old hotel have been positively noted.You are more than welcome,

6/10 OK

Robert

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Unheimlich….
Suite im 1. OG mit riesigen Fenstern mitten in der Fussgängerzone…. Ideal für Exhibitionisten. Suite: Schlauchartig lang und fast etwas unheimlich, sowohl der Weg dahin, wie auch das Zimmer selbst …. Schlechtes Licht-Konzept: Im riesigen Zimmer kann man vom Bett aus das Licht ablöschen, dann aber nicht wieder anzünden…. Und muss also sich durchs Dunkle tappen, wenn man auf die Toilette muss. Zimmer sehr ringförmig, hatte Musik vom Nebenzimmer die ganze Nacht hindurch. Keine Ersatzrolle WC-Papier, hatte deswegen tatsächlich ein Problem…. Rooftop-Terrasse: Bedienung alles andere als zuvorkommend. Concièrge nicht kompetent beim Beraten für ein Lokal, um Fussball zu schauen. Ich würde bei einem nächsten Breslau-Besuch ein anderes Hotel buchen.
Yöpyi 3 yötä lokakuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear Sir,I would like to thank you for sharing your feedback on your stay at the hotel, which we read with care. I very much apologize that you were not able to fully enjoy your stay on our doorstep, especially as some things we could have remedied.You are always welcome to contact reception at any time. My colleagues are more than happy to help guests individually.Among other things, we were able to change the room to one in which you would feel more comfortable. I will pass on your words regarding the training of personnel to the relevant department managers.Negative feedback is very upsetting for us, we assure you that we are working hard on improving the mansion situation.I hope you will return so that we can fully demonstrate the standards of the Monopol Hotel.With best regards

10/10 Loistava

Ellie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel and facilities
Great spa facilities and very comfortable beds with nice bathrooms. The staff were friendly and helpful. Location was perfect for exploring the city and eating out.
Yöpyi 3 yötä syyskuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear Madam,I would like to thank you for taking the time to give us your opinion and for appreciating a 130-year-old hotel.I am happy that you were able to enjoy your stay with us and that the location close to the market and the facilities in your room made you leave with positive memories. I would especially like to thank you for the positive recognition of my colleagues' work.You are most welcome,

10/10 Loistava

Tristan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear Sir,I would like to thank you for your highest rating of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.I look forward to your next visit to the hotel.With best regards,

10/10 Loistava

Adam

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed the higher end feel of this property. Staff was very friendly and very helpful. The amenities were great. And we were able to book special tours at the front desk. With in walking distance to shops, food, bars and the historic district of the town.
Yöpyi 3 yötä syyskuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear SirWe would like to thank you for taking the time to express your opinion and appreciate our 130-year-old hotel.I am pleased that you were able to enjoy your stay with us and that you liked our location near the market.I would particularly appreciate your positive comments about the work of my colleagues.We look forward to your next visit,

10/10 Loistava

theresa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Walking distance to the Old Town Square, restaurants and shops.
Yöpyi 3 yötä syyskuussa 2023
Tomasz Borowski vastasi 26.9.2023
Dear Sir,We would like to thank you for the confidence you showed in us when choosing the Monopol Hotel as the venue for your stay in Wroclaw.I am glad that the central location of the hotel in the historic heart of the city made you leave with positive memories.Thank you for your maximum rating of the hotel and we would like to invite you again when you have the opportunity to come to Wroclaw.With best regards,

10/10 Loistava

Murat

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Tomasz Borowski vastasi 16.9.2023
Dear Guest,We value your feedback regarding your recent hotel stay. We are genuinely delighted to hear that your experience was very good.We hope to welcome you back in the future for another enjoyable stay.Best regards,

10/10 Loistava

Piotr

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Ok
Yöpyi 1 yön elokuussa 2023
Tomasz Borowski vastasi 16.9.2023
Dear Guest,Thank you for your feedback on your recent stay in Wroclaw. We are glad that we were able to help you relax in the city.We look forward to welcoming you back whenever you have the opportunity to visit the city again.Best regards,

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Family vacations...
It's hard to believe that this is a 5 star hotel! Non-working air conditioning in the restaurant on the 6th floor, with an extremely expensive menu. A serious defect in the jacuzzi - some substance was released causing discomfort to the upper respiratory tract (the service delayed taking care of it; we do not know to this day whether it was not a real threat). Buffet breakfast quite poor; no chance to supplement missing assortments - savings? In the room, in turn, quite worn-out equipment, no espresso machine and no kettle to make coffee / tea, the walls have not seen paint for a long time! 5 stars - really? - maybe 10 years ago! Fortunately, there are other hotels in Wroclaw... Ps. A big plus for the location - very close to the Old Market.
Yöpyi 1 yön elokuussa 2023
Tomasz Borowski vastasi 16.9.2023
Dear Guest,Please accept my appreciation for sharing your feedback on your recent stay at the hotel.I deeply regret the accumulation of circumstances that took place during your family time in Wroclaw.I would like to thank you for your detailed suggestions related to your stay. Ensuring our guests' comfort is our utmost priority, and your input is invaluable. I am surprised by your words regarding the service. My colleagues take great care of guests both in the wellness area and at breakfasts, which are considered very delicious.For a variety of needs, I invite you to contact the front desk. My colleagues are happy to help guests individually. And the tea and coffee making facilities, we can add at the guest's signal at any time.I look forward to your next visit so that we can fully show the standard in which we work.With best regards

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome rooms, modern historical hotel
Great stay, awlays an amazing hotel! Ive stayed here many times, friendly personnel, great rooms. The only bad thing is that the restarant downstairs was closed (whcih is also awesome). But definitely recommend it
Yöpyi 2 yötä elokuussa 2023
Tomasz Borowski vastasi 16.9.2023
Dear Guest,I would like to thank you for the time you took to give us your opinion, recommendation, and another return to the Monopol Hotel Wroclaw.Thank you for the trust that we have been bestowed with. We are glad that we can help you rest and have a pleasant experience during your stay in the city. I am especially happy to hear the positive comments about the work of my colleagues and the hotel interiors. Thank you also for recommending the Monopol restaurant. In those moments when it is temporarily closed due to events at the hotel, we recommend the Aquario restaurant on the roof of our hotel, where you can enjoy the beautiful view and summer terrace.We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 Loistava

Fabian

Yöpyi 1 yön elokuussa 2023
Tomasz Borowski vastasi 26.9.2023
Dear Sir, I would like to thank you for the trust you placed in us when choosing the Monopol Hotel as the venue for your stay in Wroclaw.Guest comfort and positive memories are of utmost importance to us, so we are all the more pleased that you rated our hotel to the maximum.We would like to invite you again Sir when you have the opportunity to come to Wroclaw.With best regards,

6/10 OK

Martin

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä heinäkuussa 2023
Tomasz Borowski vastasi 6.11.2023
Dear SirWe would like to thank you very much for choosing the Monopol Hotel as your place of rest in Wroclaw.At the same time, we are very disappointed that you did not feel fully comfortable at the hotel. For your next booking, we kindly invite you to contact the reception in advance in order to prepare your stay so that you leave with full satisfaction.With best regards

2/10 Hirveä

PIOTR

Yöpyi 1 yön elokuussa 2023
Tomasz Borowski vastasi 6.11.2023
Szanowny PanieBardzo dziękujemy za wybranie hotelu Monopol na miejsce odpoczynku we Wrocławiu.Jednocześnie jest nam bardzo przykro że nie poczuł pan się w pełni komfortowe w hotelu. Serdecznie zapraszamy do uprzedniego kontaktu z recepcją przed dokonaniem rezerwacji w celu przygotowania pobytu tak, by wyjechał Pan z pełną satysfakcją.Z wyrazami szacunku,

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Spectacular Hotel
Yöpyi 2 yötä heinäkuussa 2023
Tomasz Borowski vastasi 16.9.2023
Dear Guest,We sincerely appreciate your feedback regarding your recent stay at our hotel. It's truly gratifying to learn that you found your experience with us to be so pleasant .We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 Loistava

Paul

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful hotel
Yöpyi 1 yön heinäkuussa 2023
Tomasz Borowski vastasi 24.7.2023
Dear Sirs,Thank you for taking the time to share your positive experience with the Monopol Hotel Wroclaw. I am are glad that you found our hotel good and that you liked the design of the rooms and interiors. We value your opinion very much and hope that we will continue to provide a pleasant experience every time you choose our hotel.With best regards,

10/10 Loistava

bayram

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä heinäkuussa 2023
Tomasz Borowski vastasi 24.7.2023
Dear Sir,Thank you for taking the time to write a review of your stay at Hotel Monopol Wrocław. I am very pleased that we did not disappoint your trust despite initial concerns and that you will have positive memories of the Hotel. We invite you to visit us again whenever you have the opportunity to come to Wrocław.

8/10 Hyvä

Grzegorz

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä kesäkuussa 2023
Tomasz Borowski vastasi 24.7.2023
Szanowny Panie,Dziękujemy za zaufanie w wyborze naszego hotelu podczas Pańskiego pobytu we Wrocławiu oraz za pozytywną ocenę. Przykro mi, że nie poczuł się Pan w pełni komfortowo. Zapewniam, że spełnienie Pańskich oczekiwań jest dla nas priorytetem. Mamy nadzieję, że w przyszłości będziemy mieli okazję w pełni ukazać standardy naszej pracy, by otrzymać maksymalną ocenę.Z wyrazami szacunku,

10/10 Loistava

Julie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We loved it!
Yöpyi 1 yön kesäkuussa 2023
Tomasz Borowski vastasi 24.7.2023
Dear Madam,Thank you for your so positive feedback and for your high rating of Hotel Monopol in Wrocław. We are happy to hear that you had a great stay at our hotel. Your satisfaction is our utmost priority, and we are delighted that we were able to provide you with a memorable experience. We hope to have the opportunity to welcome you back in the future.Yours sincerely,

10/10 Loistava

Svitlana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lovely hotel very unusual very high ceiling, so any noise travelling all over . First night the couple next room was row till 1am in the morning and we can hear everything so no sleep for us . The staff is lovely and location so great . Room was cleaned and everything was changed every day. We didnt had any meals there as we were doing loads in town with family so cant coment on food but we had few drinks at the bar- so lovely very posh and staff so great
Yöpyi 7 yötä toukokuussa 2023
Tomasz Borowski vastasi 12.6.2023
Dear Madame, We would like to thank you for your confidence in choosing the Monopol Hotel and for taking the time to share your feedback on your recent stay at the hotel. I am happy that we could contribute to creating positive memories of your stay in Wroclaw. Thank you for appreciating the interior of the hotel, the work of my colleagues at the bar as well as the rest of the staff. Thank you for mentioning the sound issue. I will pass on your feedback to the relevant department manager. We are concerned to ensure that the guest experience at the hotel is a comfortable one.We look forward to welcoming you again when you have the opportunity to return to Wroclaw. Best regards

10/10 Loistava

WITOLD

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä toukokuussa 2023
Tomasz Borowski vastasi 4.6.2023
Szanowny Panie,Bardzo dziękujemy za zaufanie, którym nas Pan obdarzył oraz pozytywną opinię na temat ostatniego pobytu w Hotelu Monopol Wrocław.Nasz zespół zawsze stara się zapewnić najwyższy poziom obsługi, aby nasi goście czuli się komfortowo, dlatego tym bardziej dziękujemy na maksymalną ocenę naszej pracy.Zapraszamy ponownie, kiedy tylko będzie miał Pan okazję przyjechać do Wrocławia.Z wyrazami szacunku

8/10 Hyvä

Douglas, Fremont

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A beautiful historic building convenient to the old central square. Our room was peculiar in that the wall between the toilet and bedroom was floor-to-ceiling glass. You can wave to your partner while on the bidet. We found it a bit awkward.
Yöpyi 2 yötä toukokuussa 2023
Tomasz Borowski vastasi 18.5.2023
Dear Sir,Thank you very much for your trust and the time you took to provide feedback about the hotel.I am glad to hear that you enjoyed our location near the market square.I apologize for the inconvenience with the room. Whenever there is an issue, my colleagues are always eager to assist our guests. The hotel offers a variety of rooms, and we can certainly find one that suits your preferences. I hope for your next visit so that we can prove ourselves and earn a maximum rating.Best regards,

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice place
Very well located, good breakfast and indoor pool. The only minus were the 4 steps to reach the bathroom in our room.
Yöpyi 2 yötä toukokuussa 2023
Tomasz Borowski vastasi 18.5.2023
Dear Guest,Thank you for sharing your feedback on your stay with us.We are happy to hear that our hotel is well located and you enjoyed a good breakfast and indoor pool.We apologize for any inconvenience caused by the stairs to the bathroom in the room. With any difficulties, my colleagues are more than happy to help guests. The hotel has a variety of rooms, which we can adjust accordingly to guests' preferences.We appreciate your valuable contribution and hope to welcome you back in the future for an even more enjoyable stay.Best regards

10/10 Loistava

Celine

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Top
Zeer grote en mooie kamers
Yöpyi 2 yötä toukokuussa 2023
Laura vastasi 10.5.2023
Dear Madame, We are really glad that you enjoyed your stay! Thank you for choosing us, we really hope to see you while your next trip to Wrocław. With best regards, Reservations Department

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Guest service at it's worst unfortunatelly
First, I didn't receive an upgrade to a higher room standard, even though I have it guaranteed due to my Gold status on Hotels.com. The hotel was not fully booked and there was a possibility of such an upgrade, but the employee who checked me in due to a system error could not do it. I may have been granted an upgrade earlier, as has happened many times in other hotels. I was placed in a room that has leaky windows and both at night and in the morning there is no possibility to rest and relax in the room, because you can hear people's voices and every passing car or tram. The curtains in the room I got also did not work - they are glued to the curtain rod and cannot be moved, which makes it impossible to darken the room so as not to wake up at sunrise. I also asked yesterday at check-in about the possibility of booking a massage at the spa for the next day. The ladies replied that they couldn't book anything, but the occupancy is not large, so they will easily find a spot for me. I contacted the spa the next day and received information that I cannot use any 60 or 90 minute massage because all dates are booked. As a result, my stay at Monopol hotel is one of the worst I have ever had in Wrocław. I expected a 5-star service, and I received a standard worse than in the guesthouse in the countryside. After pointing out my remarks to the General Manager he called me and promised me he will get backto me with a personal offer on Monday morning which unfortunatelly, never happened.
Yöpyi 2 yötä huhtikuussa 2023

10/10 Loistava

Cormac

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2023
Tomasz Borowski vastasi 18.5.2023
Dear Guest,Thank you for your positive review of your stay at the Monopol Hotel Wroclaw. We are happy to know that the work of our colleagues helped you to have a successful stay and met your expectations. We would like to invite you again when you have the chance to return to Wroclaw. With best regardsTomasz Borowski

10/10 Loistava

Ric

Yöpyi 3 yötä huhtikuussa 2023
Tomasz Borowski vastasi 26.4.2023
Dear Sir,We greatly appreciate your positive review of your stay at our hotel in the heart of historical Wroclaw.We look forward to welcoming you to the Monopol Hotel again in the future.With best regards

10/10 Loistava

Joanna

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2023
Tomasz Borowski vastasi 13.4.2023
Szanowna Pani,Dziękujemy za okazane nam zaufanie i wybór Hotelu Monopol podczas pobytu we Wrocławiu.Zapraszamy serdecznie ponownie, kiedy tylko będzie miała pani okazję być we Wrocławiu.Z wyrazami szacunku

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä huhtikuussa 2023
Tomasz Borowski vastasi 13.4.2023
Dear Sir,Thank you for choosing to stay at Hotel Monopol Wrocław and for giving us such a positive rating for your recent visit.We are delighted to inform you that our hotel will be opening its rooftop terrace, which includes a bar and restaurant area, during the upcoming summer season. We eagerly anticipate the opportunity to welcome you back and provide you with an enjoyable experience.Thank you once again for your patronage and for sharing your feedback with us.Sincerely

10/10 Loistava

Nick

Yöpyi 1 yön huhtikuussa 2023
Tomasz Borowski vastasi 13.4.2023
Dear Sir,Thank you for staying at Hotel Monopol Wrocław and rating your experience with us so highly. We are pleased to inform you that during the summer season, our hotel will be opening its rooftop terrace featuring a bar and restaurant area. We are looking for the opportunity to welcome you back and provide you with a good experience.Sincerely

10/10 Loistava

Joe

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä maaliskuussa 2023
Tomasz Borowski vastasi 13.4.2023
Dear Sir,Thank you for staying at Hotel Monopol Wrocław and rating your experience with us so highly. We are happy to have helped create positive memories of your time in Wrocław. We look forward to welcoming you back to the city whenever you have the opportunity to return.Best regards

10/10 Loistava

Bernard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing weekend at hotal Monopol
Our stay at hotel Monopol was amazing! The hotel has it's unique style, has both city center location and not being noisy. There were a few things I missed like a mirror in the room, but I have to say staff friendliness, going above and beyond to make sure you have a good stay and experience was awesome! I definitely recommend it and look forward to come back to hotel Monopol.
Yöpyi 2 yötä maaliskuussa 2023
Tomasz Borowski vastasi 13.4.2023
Dear Sir,Thank you very much for choosing Hotel Monopol during your stay in Wrocław and for your positive feedback about our hotel. We are glad to have been able to help make your time in Wrocław a memorable one. We appreciate your recognition of the interiors of the hotel and the work of our staff. Thank you for mentioning the details that were missing in your room. Your comments have been passed on to the relevant department. We also appreciate your recommendation of Hotel Monopol and you are expressing your desire to visit us again.Sincerely

10/10 Loistava

mikael

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2023
Tomasz Borowski vastasi 13.4.2023
Dear Sir,We would like to express our sincere gratitude for choosing to stay at Hotel Monopol Wrocław and for giving us the highest rating for your recent visit.We are happy to know that we have been able to provide you with a memorable experience during your time in Wrocław. We look forward to welcoming you back to our hotel on your next visit to the city.Sincerely

10/10 Loistava

Jose

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great area great hotel great breakfast
Yöpyi 1 yön helmikuussa 2023

10/10 Loistava

Marek

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2023

10/10 Loistava

Julia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2023

8/10 Hyvä

Sharif

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2022

10/10 Loistava

Celia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely hotel, great location. Shame no tea or coffee making in bedrooms, but overall a comfortable and pleasant stay. I had a great time.