Ulkouima-allas

Arvostelut: Swiss-Belinn Tunjungan Surabaya

4 out of 5
Swiss-Belinn Tunjungan Surabaya
Jl. Tunjungan 101, Surabaya, Surabaya

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 60 kautta 155 arvostelua" "
Arvosana 8 - Hyvä. 74 kautta 155 arvostelua" "
Arvosana 6 - OK. 18 kautta 155 arvostelua" "
Arvosana 4 - Huono. 2 kautta 155 arvostelua" "
Arvosana 2 - Hirveä. 1 kautta 155 arvostelua" "

8,6/10

Siisteys

8,8/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Chan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property is witin walking distance to tunjungsn plaza. Good for shopping, eating,massage, etc
Yöpyi 4 yötä helmikuussa 2024
Yunita - Ecommerce vastasi 22.2.2024
Dear Mr. ChanThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 Loistava

Irene

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place. Highly recommended.
Location is fantastic. Place is very happening. Turn right and walk down to first road juncion and turn right again and an entire street selling local stuff as well as a market. We booked 6 rooms and a suite. Rooms were very nice and staff very attentive. Only comment is the bath towels were a little threadbare. Other than that everything is very good!!!!
Yöpyi 2 yötä elokuussa 2023
Yunita - Ecommerce vastasi 16.8.2023
Dear Mrs. IreneThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great location
Very good stay. We booked 6 rooms and a suite. Staff friendly and breakfast was excellent. Only felt that the bath towels were a little threadbare. Other than that everything is good
Yöpyi 2 yötä elokuussa 2023
Yunita - Ecommerce vastasi 16.8.2023
Dear Our Valuated GuestThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 Loistava

Yoriko

Yöpyi 1 yön elokuussa 2023
Yunita - Ecommerce vastasi 9.8.2023
Dear Mr. YorikoThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 Loistava

Henry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön kesäkuussa 2023
Yunita - Ecommerce vastasi 6.7.2023
Dear Mr. HenryThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel.We very much look forward to having you with us again in the near future.

10/10 Loistava

Fiona

Yöpyi 3 yötä kesäkuussa 2023
Yunita - Ecommerce vastasi 15.6.2023
Dear Mrs Fiona Thank you for choosing to stay with us. It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day. We can’t wait to welcome you back for another memorable experience at Swiss-Belinn Tunjungan Surabaya

8/10 Hyvä

Yu Jian

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2023
Yunita - Ecommerce vastasi 31.5.2023
Dear Mr. Yu Jian Thank you for choosing to stay with us. It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day. We can’t wait to welcome you back for another memorable experience at Swiss-Belinn Tunjungan Surabaya

8/10 Hyvä

Paul

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Near the mall
Yöpyi 7 yötä toukokuussa 2023
Yunita - Ecommerce vastasi 30.5.2023
Dear Mr. PaulThank you for sharing your kind feedback from your recent stay with us. It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay

6/10 OK

kwok kuen

今次我訂兩間豪華房 要吸煙房 但佢得一間有吸煙 易吸煙房不是豪華房 要降級 如果我需要兩間房都吸煙兩間都要降級 並沒有退回差價 即時話我用豪華房價錢住普通房
Yöpyi 1 yön huhtikuussa 2023
Yunita - Ecommerce vastasi 3.5.2023
Dear Mr. Kwok KuenWarmest greeting from Swiss-Belinn Tunjungan SurabayaOur sincere apologies for the issues that you have encountered with us during your stay. Please be assured that your feedback is valuable to us and we will definitely look into the issues that you have raised and work on improvements to minimize such encounters.I have check at our system that your are reserve for Grand Deluxe room, to be inform that our Grand Deluxe only available 1 room in each floor. Therefor, we only have 1 room Grand Deluxe Smoking.Once again, we apologize for this experience and it will be our pleasure to have the opportunity to welcome you back for another stay at Swiss-Belinn Tunjungan Surabaya

8/10 Hyvä

Eta Koesuma

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 18 yötä huhtikuussa 2023
Yunita - Ecommerce vastasi 22.5.2023
Dear Mrs. Eta KoesumaThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

6/10 OK

Evy

Matkusti kumppanin kanssa
We got a room overlooking the main street. It was quite noisy at night. However, we are not used to intense city traffic sound and light sleepers.
Yöpyi 2 yötä huhtikuussa 2023
Yunita - Ecommerce vastasi 2.5.2023
Dear Mrs. EvyThank you for taking the time to write a review of our hotel.Our sincere apologies for the issues that you have encountered with us during your stay. Please be assured that your feedback is valuable to us and we will definitely look into the issues that you have raised and work on improvements to minimize such encounters.Once again, we apologize for this experience and it will be our pleasure to have the opportunity to welcome you back for another stay at Swiss-Belinn Tunjungan Surabaya

10/10 Loistava

MRS NOOR

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room its lovely and very clean and good size the breakfast excellent so many choice, and our favourite was Gado2 vegs with peanut sauce and Tempe tofu , super doper .Thank you for all the staff so helpful and very kind we are will coming back again soon. thank you,
Yöpyi 5 yötä helmikuussa 2023
Yunita - Ecommerce vastasi 24.2.2023
Dear Mrs. Noor BishopGreetings from Swiss-Belinn TunjunganThank you for choosing to stay at Swiss-Belinn Tunjungan during your recent trip to Surabaya.We very much appreciate your comments regarding your stay.It is always a pleasure to receive your positive feedback. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your valuable feedback regarding the parking lots and I remain at your disposal should you require any other assistance. We look forward to welcome you back to Swiss-Belinn Tunjungan.

8/10 Hyvä

Joseph

Yöpyi 2 yötä tammikuussa 2023
Yunita - Ecommerce vastasi 1.2.2023
Dear Mr. JosephThank you for taking the time to write us this glowing review of your recent stay It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day.We can’t wait to welcome you back for another memorable experience at Swiss-Belinn Tunjungan Surabaya

8/10 Hyvä

Mark, Brisbane

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Close to Tanjungan Plaza, and almost all my meals taken there. No other attractions, amenities, or entertainment in the area. Quite noisy due to local drum practice in nearby property. Hotel was clean. Staff friendly. Gym and pool ok. Laundry service NOT used due to high cost. Used a local laundry instead, even tho inconvenient.
Yöpyi 5 yötä tammikuussa 2023
Yunita - Ecommerce vastasi 2.2.2023
Thank you for choosing Swiss-Belinn Tunjungan as your accommodation during your visit in Surabaya. We are also grateful for your time taking the time to write a review about the experience during your stay in Swiss-Belinn Tunjungan.It is our apologize for such inconvenience of product and services. Please be assured that your feedback is valuable to us and we will definitely look into the issues that you have raised and work on improvements to minimize such encounters We look forward to seeing you next visit at the Swiss-Belinn Tunjungan.

10/10 Loistava

JOSE ANTONIO

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excelente hotel en zona moderna de Surabaya, cercana a la Ciudad Vieja. Servicio excelente, buenas instalaciones y buenas vistas desde los pisos superiores. El recepcionista, Fray O. Muy amable y eficiente. Altamente recomendable. Desayuno buffet muy completo, con las especialidades locales más conocidas.
Yöpyi 2 yötä heinäkuussa 2022
Yunita - Ecommerce vastasi 1.8.2022
Dear Mr. Jose Antonio Thank you for sharing this splendid review with us and for choosing to stay at Swiss-Belinn Tunjungan Surabaya. We greatly appreciate your compliments on our team and service. It is our pleasure to have extended great hospitality to you and to have made your stay with us a memorable one. We are glad that you like the room tour and all-inclusive amenities. We are delighted to know that our personalized service left a positive impression and that you enjoyed all our offerings. We look forward to welcoming you back to Swiss-Belinn Tunjungan Surabaya.

10/10 Loistava

Detlef, Hamburg

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Das Personal war ohne Ausnahme immer freundlich und hilfsbereit. Die Lage (Tunjungan) in der Nähe zur Tunjungan Plaza und zu den Foodstands abends ist super. Auch in der Nähe sind Parks zum Erholen.
Yöpyi 19 yötä kesäkuussa 2022
Yunita - Ecommerce vastasi 4.7.2022
Dear Mr. Detlef Thank you for sharing this splendid review with us and for choosing to stay at Swiss-Belinn Tunjungan Surabaya We greatly appreciate your compliments on our team and service. It is our pleasure to have extended great hospitality to you and to have made your stay with us a memorable one We are glad that you like the room tour and all-inclusive amenities. We are delighted to know that our personalized service left a positive impression and that you enjoyed all our offerings We look forward to welcoming you back to Swiss-Belinn Tunjungan Surabaya

8/10 Hyvä

Firman, Wildwood

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location was good. Breakfast area was crowded and too hot to enjoy the breakfast.
Yöpyi 2 yötä kesäkuussa 2022
Yunita - Ecommerce vastasi 13.6.2022
Dear Mr. Firman Warms greeting from Swiss-Belinn Tunjungan Surabaya Thank you for taking the time out share your experience. We regret to hear that your recent stay fell short of expectations. While you appreciated the location of the hotel, please accept our apologies for the service lapses. Please be assured that your valued feedback regarding the experience at the BaReLo had been well-noted and conveyed to the team for further action. We appreciate your feedback and hope to have an opportunity to welcome you for a more successful experience in the not too distant future. Hospitably Yours

10/10 Loistava

Gerald

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
City break
A lovely hotel in the city centre
Yöpyi 2 yötä huhtikuussa 2022
Yunita - Ecommerce vastasi 11.4.2022
Dear Mr. Gerald Warm greetings from Swiss-Belinn Tunjungan Surabaya It is always a joy for us to see such a sweet review, thank you We truly appreciate you choosing our hotel out of many others, and are proud to hear that our team anticipated your needs and ensured that you felt welcome. We are looking forward to seeing you again soon. Stay healthy

10/10 Loistava

OGI RANDHU

Yöpyi 3 yötä maaliskuussa 2022
Yunita - Ecommerce vastasi 23.3.2022
Dear Mr. Ogi Randhu We are delighted to have you to stay with us during your recent trip to Swiss-Belinn Tunjungan Surabaya. Thank you so much for your positive feedback and high score, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future

4/10 Huono

gary

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cheap is the only thing
Yöpyi 1 yön joulukuussa 2021
Yunita vastasi 23.12.2021
Dear Mr Gery Thank you for leaving a review. Please accept my most sincere apologies that you had an unpleasant stay. We hope you can give us another chance and we will thrive to do better.

8/10 Hyvä

Kuwat

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2020
Yan Handiana, General Manager vastasi 1.7.2020
Dear Mr. Kuwat It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards - Yan Handiana, General Manager

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön huhtikuussa 2020
Yan Handiana, General Manager vastasi 29.4.2020
Dear Sir/Madam, It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2020
Warmest Regards - Yan Handiana, General Manager vastasi 30.3.2020
Dear Sir / Madam It gives us great pleasure to have you at Swiss-Belinn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit.

8/10 Hyvä

Laura

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
very strategic place, cozy and nice food
Yöpyi 1 yön helmikuussa 2020
Yan Handiana, General Manager vastasi 21.2.2020
Dear Mrs. Laura It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
スラバヤ出張の常宿
立地、部屋のクオリティ、価格とも良いレベル。ホテル向かいにはTunjuan mallもあるため、買い物も便利。 よって出張時の常宿
Yöpyi 3 yötä helmikuussa 2020
Yan Handiana vastasi 15.2.2020
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Hospitality Regards

6/10 OK

Fitri

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Towel bathroom sobek2 dan sudah berubah warna bukan putih lagi....
Yöpyi 2 yötä tammikuussa 2020
Yan Handiana vastasi 8.2.2020
Kepada Yth Ibu Fitri, Terimakasih telah berbagi ulasan dan untuk tinggal bersama kami di Swiss-Belinn Tunjungan. Izinkan kami untuk meminta maaf atas ketidaknyamanan selama Anda tinggal. Di Swiss-Belinn Tunjungan, Surabaya, kami terus berupaya untuk memenuhi kebutuhan dan harapan para tamu kami, karena itu saran Anda sangat penting bagi kami. Kami nantikan kunjungan anda di masa yang akan datang.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2019
Management vastasi 16.12.2019
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards

10/10 Loistava

Elin

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2019
Management Swiss Belinn Tunjungan vastasi 5.12.2019
Dear Mrs. Elin It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
The AC has sound when on, The shower area should be enclosed. Thanks
Yöpyi 3 yötä marraskuussa 2019
Management Swiss Belinn Tunjungan Surabaya vastasi 28.11.2019
Dear Our Valuated Guest Warm Greetings from Swiss-Belinn Tunjungan Surabaya! Thank you for taking the time to share your experiences with us at Swiss Belinn Tunjungan. We really value your opinions and suggestions to us so we can continue to provide the best service in the future

10/10 Loistava

Cynthia

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful Hotel Will Stay again!
We had a lovely stay at Swiss Bel, we loved everything, the staff were always friendly and helpful. The only thing was the Towels were a little old but overall, it was a great hotel to stay at very quiet for its location and priced quite reasonably.
Yöpyi 2 yötä marraskuussa 2019
Swiss Belinn Tunjungan Management vastasi 12.11.2019
Dear Mrs. Cynthia, It gives me great pleasure to have you at Swiss-Belinn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Regards Swiss Belinn Tunjungan Management

10/10 Loistava

Jimmy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Need to mention that the staff is wonderful. All very attentive and very friendly. We wanted to get a higher floor which was not possible for the first night. We were called to ask if we would like to switch rooms next day. Awesome for them following up. Not usual based on previous experiences at other places. When we told them we are checking out early, they asked us what they should prepare in a box to take away next morning. Berry surprised about what they boxed. Great surprise. Btw, the breakfast is very good. A lot of variety and the quality is great. The location is great too. I would highly recommend the hotel and I will stay there next time I visit Surabaya. Only one suggestion. Lower the beer price at the pool. People would drink more if the price wouldn’t be double compared to even very good bars/restaurants in the city.
Yöpyi 3 yötä lokakuussa 2019
Swiss Belinn Tunjungan Management vastasi 29.10.2019
Dear Mr. Jimmy, It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. we are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We really value your opinions and suggestions to us so we can continue to provide the best service in the future. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Swiss Belinn Tunjungan Management

10/10 Loistava

Lebaron

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and walking distance to shopping mall, friendly staff
Yöpyi 1 yön lokakuussa 2019
Yunita - Ecommerce vastasi 5.10.2019
Dear Valuated Guest.... It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards

8/10 Hyvä

aiko, こうべ

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
朝食、人が多すぎてザワザワしすぎ。
Yöpyi 3 yötä syyskuussa 2019
Management vastasi 4.10.2019
Dear Aiko, Thank you very much for taking the time to bring your concerns to our attention. At Swiss-Belinn Tunjungan, Surabaya, we continuously strive to meet our guests’ needs and expectations; therefore your feedback is very important to us. Allow me to deeply apologize for the inconvenienced during your stay, we take enormous pride in our product and facilities, and are concerned when failure had happened. We hope you will consider staying with us again in the future. If I can be of further assistance, please do not hesitate to contact me. Sincerely

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
clean and nice stay.. breakfast not bad.. nice daily cleaning
Yöpyi 2 yötä syyskuussa 2019
Swiss Belinn Tunjungan Management vastasi 10.9.2019
Dear Our Valuated Guest... It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit

2/10 Hirveä

Wing Tim

Huonoa: Henkilökunta ja palvelu
不滿意訂房程序及不顧及我的要求
在訂房期間我已經說明我要相連connecting room 及吸煙房,去到印尼時先與電話與酒店職員聯絡要求上述,但到 酒店 現場的時候只給我們相連房,我們要求吸煙房的時候,他說沒有要等明天,但到明天我們再查問的時候,他說今天亦滿客也沒有,請 你們翻查我以往訂房的紀錄,每次都要吸煙房,他們處理的方法令我很不滿意
Yöpyi 2 yötä elokuussa 2019
Swiss Belinn Tunjungan Management vastasi 10.9.2019
Dear Wing Tim Warm Greetings from Swiss-Belinn Tunjungan Surabaya! Thank you for taking the time to share your experiences with us at Swiss Belinn Tunjungan. We really value your opinions and suggestions to us so we can continue to provide the best service in the future

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
快適 且つ 便利なホテル
スラバヤ出張時の定宿。 部屋は清潔。 ベット、枕も快適。 朝食はインドネシア料理とパンなどが用意されている。 Tunjungan mallへ歩いて行けるため、便利。
Yöpyi 3 yötä elokuussa 2019
Management vastasi 4.9.2019
2. Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Management

10/10 Loistava

Lars

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good for business trip
Good place for a couple of nights while on business trip. Very centrally located.
Yöpyi 2 yötä elokuussa 2019
Management Swiss Belinn Tunjungan Surabaya vastasi 27.8.2019
Dear Mr. Lars It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards

4/10 Huono

Ernest

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Poor lift system causes so much frustration
The lift system is ridiculous and makes going to different floors very inconvenient, especially if you have family or friends on different floors when they aren’t able to put you together. Worst of all, they only issue 1 key card per room.
Yöpyi 2 yötä heinäkuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä kesäkuussa 2019
Yunita vastasi 8.7.2019
Dear Our Valuated Guest, It gives me great pleasure to have you at Swiss-Belinn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Management of Swiss Belinn Tunjungan

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent location, comfortable stay, value for $!
We were really surprised at how good our stay at the Swiss-Belinn Surabaya was. The room was clean, functional and comfortable, with good WiFi. Staff went out of their way to be helpful. Breakfast was really good with a wide choice, and the location was great with a massive shopping mall just outside the door. Price also good, making our stay excellent value for money. Really happy and would stay here again.
Yöpyi 2 yötä toukokuussa 2019
Jeffry Febrianto, General Manager vastasi 3.6.2019
Dear Sir/Madam, It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2019
Yunita vastasi 27.5.2019
Dear Sir/Madam, It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Salam Hangat,

6/10 OK

Tarkistettu asiakas

Huonoa: Majoituspaikan kunto ja tilat
スラバヤ出張時の常宿
トゥンジュンガンプラザにも歩いて行けるため、食事や買い物は便利。 ホテル自体も清潔で良い。朝食も充実している。部屋は適度な広さがあり、清潔。Staffの対応も良く、全般的に良いホテル。 しかし、今回は2日連続してエアコンから水漏れしたのが残念。また、備え付けのバスタオルに穴が空いていたのも残念
Yöpyi 3 yötä toukokuussa 2019
Yunita - Ecommerce vastasi 27.5.2019
Dear Sir/Mada, It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2019
Jeffry F vastasi 8.5.2019
Dear Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards

10/10 Loistava

PRESTON

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good Stay
It was good
Yöpyi 1 yön huhtikuussa 2019
Jeffry F vastasi 22.4.2019
Dear Preston, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I LIKE THE HOTEL SERVICE AND FOOD.
Yöpyi 6 yötä maaliskuussa 2019
Jeffry F vastasi 3.5.2019
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 1 yön huhtikuussa 2019
Jeffry F vastasi 30.4.2019
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards

10/10 Loistava

Hoon

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä maaliskuussa 2019
Jeffry F vastasi 23.3.2019
Dear Hoon, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F

8/10 Hyvä

Ibrahim

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Strategis, Nyaman, Breakfast variatif
Hotel nyaman, dekat dgn pusat kuliner & mall tunjungan plaza, breakfast sangat variatif.
Yöpyi 2 yötä maaliskuussa 2019
Jeffry F vastasi 14.3.2019
Kepada YTH Bapak Ibrahim, Terimakasih telah berbagi ulasan dan untuk tinggal bersama kami di Swiss-Belinn Tunjungan. Kami senang mendengar komentar positif yang tentunya lebih memacu kinerja team kami untuk selalu memberikan yang terbaik. Kami nantikan kunjungan anda di masa yang akan datang. Salam Hangat

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
breakfast buffet is good
Yöpyi 2 yötä helmikuussa 2019
Jeffry F vastasi 7.3.2019
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable especially for the Breakfast experience. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The gym is terrible. The hotel would score better by not having it. Pool is small. No hairdryer or ironing board in rooms. Bathroom amenities are cheap. WiFi was on and off.
Yöpyi 2 yötä helmikuussa 2019
Jeffry F vastasi 3.3.2019
Dear Anonymous, Thank you very much for taking the time to bring your concerns to our attention. At Swiss-Belinn Tunjungan, Surabaya, we continuously strive to meet our guests’ needs and expectations; therefore your feedback is very important to us. Allow me to deeply apologize for the inconvenienced during your stay, we take enormous pride in our product and facilities, and are concerned when failure had happened. We hope you will consider staying with us again in the future. If I can be of further assistance, please do not hesitate to contact me. Sincerely