Dear Kimmie, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Steven, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management

Dear LINCOLN, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you, and we will discuss this so that they are more customer-friendly. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Carl, Thank you for reviewing our hotel during your trip. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay in a location near the airport. However, we are sorry for your disappointment with the overall experience you had with us. We will share your comments with the person concerned for improvement. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Sigrid, We are grateful for your positive rating and sincerely hope your stay was enjoyable. Your feedback is invaluable in identifying areas for improvement in our guest services, and we are thankful for your insights. We apologize for any inconvenience you may have encountered during your visit, and we are committed to addressing the issues you have raised. We look forward to the opportunity of welcoming you back in the future and providing an enhanced experience.Sincerely,Hotel Management

Dear Tynicia, Thank you for your honest review of your stay at our hotel. We sincerely apologize for the unacceptable conditions you experienced during your recent stay. Cleanliness and guest comfort are our top priorities, and we deeply regret falling short of your expectations. Rest assured, we are addressing the issues with our team and implementing measures to prevent any recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear k, Thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely,Hotel Management

Dear Melissa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Elizabeth, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

Dear Francesca, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. Thank you for your kind words about our staff, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Mathew, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear KEVIN, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff friendly and accommodating. We take pride in providing excellent services and exceeding guest's expectations, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Elizabeth, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at an affordable price. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Mercedes, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management

Dear Alvin, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Ruthanne, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that our friendly staff and comfortable rooms meet your expectations. Being close to the airport for your early flight is a convenience we strive to offer. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management

Dear Mario, Thank you for sharing your feedback about your recent stay at Extended Stay America. It's wonderful to know you found a restaurant conveniently located nearby, accessible by car. We hope you enjoyed your dining experience. If you have any specific recommendations or if there's anything else you'd like to share about your stay, feel free to let us know. We appreciate your feedback and look forward to welcoming you back. Safe travels!Sincerely,Hotel Management

Dear Elizabeth, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7 and will check with the team for any improvement needed. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Scott, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management

Dear Bruce, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. In the meantime, connect with the hotel directly for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management