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Arvostelut: Comfort Inn & Suites Liverpool - Syracuse

2.5 out of 5
Comfort Inn & Suites Liverpool - Syracuse
3979 Route 31, Liverpool, NY

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 273 kautta 879 arvostelua" "
Arvosana 8 - Hyvä. 277 kautta 879 arvostelua" "
Arvosana 6 - OK. 147 kautta 879 arvostelua" "
Arvosana 4 - Huono. 98 kautta 879 arvostelua" "
Arvosana 2 - Hirveä. 84 kautta 879 arvostelua" "

7,6/10

Siisteys

8,0/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Brooke

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 17.4.2024
Hello Brooke, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Hirveä

Jason

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Pool was not open and had to transfer to another hotel.
Yöpyi 1 yön huhtikuussa 2024
gm vastasi 14.4.2024
Our sincere apology for the pool not being open, soon, we are working hard to be sure it is ready.

4/10 Huono

Elizabeth

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Booked this hotel because it had a pool close to where my child was having a competition. Was told upon arrival the pool was still under renovations. The whole reason for booking was the pool.
Yöpyi 1 yön huhtikuussa 2024
gm vastasi 14.4.2024
Our sincere apology for not having the pool available for stay. We are working hard to have it open and safe for our guest.

8/10 Hyvä

Jordynn

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The staff was great. The pool was getting work done so we didn’t get to use that. Parking was a breeze.
Yöpyi 1 yön huhtikuussa 2024
gm vastasi 14.4.2024
Thank you for choosing to stay with us!

10/10 Loistava

Bryan

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff, clean rooms, good hot breakfast included with the room. No issues during our stay!
Yöpyi 1 yön huhtikuussa 2024
Manager vastasi 12.4.2024
Hello Bryan,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us! Our team works hard to provide a pleasant experience for all our guests. Should you choose to stay with us again in the future, we look forward to welcoming you back for another enjoyable visit.

8/10 Hyvä

cindy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Manager vastasi 12.4.2024
Hello cindy,We are delighted to hear that you had a positive experience during your stay with us! We hope to welcome you back soon for another enjoyable stay.

4/10 Huono

Amanda

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room could have been a bit cleaner. We moved a chair and crumbs and cobwebs in the corner, look like milk spiled on bed frame, and towel under the bathroom sink. Staff was nice and friendly. It is convenient to shopping and food.
Yöpyi 2 yötä huhtikuussa 2024
GM vastasi 8.4.2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool - Syracuse.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel cleanliness. We will be working to improve the very specific items you list.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

2/10 Hirveä

Jennifer

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room needs a significant deep clean. Beds were fine for sleeping but along baseboards have dead bugs, crumbs and dusty webbing. Not clean.
Yöpyi 2 yötä huhtikuussa 2024
GM vastasi 7.4.2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool - Syracuse.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our cleanliness. We will be working to improve the very specific items you list.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Hyvä

Derrick

Yöpyi 2 yötä huhtikuussa 2024
Manager vastasi 9.4.2024
Hello Derrick, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Loistava

Abby

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We were extremely happy with our stay. My husband and I especially loved how comfortable and soft the bed was. One of the best night of sleep we've had in a while. The staff was extremely nice as well. We will be staying here again for future trips!
Jillian vastasi 7.4.2024
Thank you for taking time out of your busy day to take a moment to leave us such an amazing review! We are pleased to hear that you found our beds comfortable and enjoyed a great night's sleep. we look forward to seeing you in the future.

6/10 OK

Jennifer, crysler

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
A primary reason for booking this hotel was because it had a pool. It was closed for maintenance with no prior notification to us, so that was disappointing. We also had issues upon checking in. One room had the fridge in the bathroom, another had one bed when we had reserved 2, and another wasn't clean and ready for guests checking in. Some room switches were made, we settled in. Turns out our fridge was unplugged and very smelly, and the cleanliness wasn't top notch. It was decent, but lots of room for improvement. Ex, scum buildup around the crevices of the shower seat in the accessible bathroom of our room. I will say, the staff was excellent. At every interaction, they were pleasant, helpful, smiling, and friendly.
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 3.4.2024
Hello Jennifer, We regret to hear about the pool closure during your stay and any inconvenience caused by room discrepancies. Our team appreciates the acknowledgment of their excellent service and hospitality. We value your feedback on cleanliness and will share it with the appropriate departments for future improvements. Your comments are helpful for us to enhance our guest experience.

8/10 Hyvä

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Right off the highway. Tons of restaurants and food options. Need glasses in the rooms though
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 13.3.2024
Hello Michael, We appreciate your feedback regarding our convenient location and nearby dining choices. Please know we value your suggestion for glasses in the rooms to enhance the guest experience. Your comments will be shared with the relevant team for consideration on possible improvements.

6/10 OK

Anne

Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 31.3.2024
Hello Anne,We appreciate you choosing our hotel for your stay and we hope you had an enjoyable time with us. If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns accordingly.

4/10 Huono

Cindy

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 11.3.2024
Dear Cindy, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool-Clay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Tracy CarvellComfort Inn & Suites Liverpool-Clay

10/10 Loistava

John

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly staff striving to go above and beyond
Yöpyi 14 yötä helmikuussa 2024
Manager vastasi 9.3.2024
Hello John,We appreciate your kind words about our dedicated team members. Providing exceptional service is our top priority, and we are delighted to hear that you experienced this during your stay with us. Your praise motivates us to continue delivering outstanding guest experiences. Thank you for taking the time to share your feedback!

6/10 OK

Philip

Yöpyi 2 yötä helmikuussa 2024
Stephen vastasi 5.3.2024
Hello Philip, We're sorry to hear that your experience at our hotel was just OK. If you have any specific concerns or feedback, we encourage you to reach out to us directly so that we can address any issues and ensure a better stay in the future.

10/10 Loistava

Lawrence

Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 22.3.2024
Hello Lawrence,We're delighted to hear you had an exceptional stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly so we can continue to improve our services.

2/10 Hirveä

Venus

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They show an indoor pool its closed 4 the winter!!it was the reason we booked there very very upsetting.. when u walk in it smells like gas or some other foul smell.. refrigerator had so much ice it didn't open they had to send a new 1... keurig. Was missing top.. hair allover tub and walls soap holder had hail mold and dirt when asked to clean they attempted to remove a few hairs.. i have pictures of everything.. parking lot littered with glass bottles and cans.. im very very disappointed.. the waffle maker was messed up and burned my hand so bad..i also have pictures
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 9.2.2024
Hello Venus, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a pleasant atmosphere for our guests and regret that the indoor pool was closed for the winter. We appreciate your feedback regarding the smell upon entering the hotel and our housekeeping team will address this issue. We apologize for the inconvenience with the refrigerator and missing Keurig top. The cleanliness concerns you mentioned will be shared with our housekeeping team for further improvement. We will also address the issue of litter in the parking lot. Thank you for bringing this to our attention. We take your feedback seriously and will use it to improve our services.

6/10 OK

Ryan

Huonoa: Siisteys
Yöpyi 3 yötä tammikuussa 2024
Manager vastasi 17.1.2024
Hello Ryan, We're sorry to hear that your experience at our hotel was not perfect. If you have any specific concerns or feedback, we encourage you to reach out to us directly so that we can address any issues and ensure a better stay in the future.

2/10 Hirveä

Marko

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very dumpy hotel. Room was still dirty, finding other guests things in places. staff nonexistent. Was cheaper than others in the area but no value for money whatsoever.
Yöpyi 2 yötä helmikuussa 2023
Manager vastasi 10.1.2024
Hello Marko, We apologize for any inconvenience you experienced during your stay with us. We strive to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will address the issues raised to ensure we improve for the future. Thank you for bringing this to our attention.

8/10 Hyvä

michael

Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 17.1.2024
Hello michael, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If there is anything we can do to further enhance your stay, please let us know. We value your satisfaction and would love to welcome you back in the future.

8/10 Hyvä

Samantha

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Price is good
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 19.12.2023
Hello Samantha, Thank you for sharing your feedback about our competitive pricing. We strive to offer our guests the best value for their money. We hope you enjoyed your stay with us, and we look forward to welcoming you back in the future.

10/10 Loistava

Sheila

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 17.12.2023
Hello Sheila,Thank you for your positive rating! We're thrilled to hear that you had a fantastic experience at our hotel. We hope to welcome you back again soon for another excellent stay.

6/10 OK

Todd

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 15.12.2023
Hello Todd, We appreciate your recent stay at our hotel. We strive to provide excellent service and accommodations. If there is anything specific you would like to share about your experience, please reach out to us directly, as it would greatly help us in addressing any issues. We hope to have the opportunity to welcome you back in the future and provide you with a superior stay.

2/10 Hirveä

Mirabelle, providence

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Terrible experience. Very dirty, we had to leave because of it. Dirty sheets and pillowcases and the front desk person did not call the manager, he said the room was cleaned. Do not go there
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 10.12.2023
Hello Mirabelle,We are sorry to hear about your experience. Cleanliness is of utmost importance to us and we apologize for any inconvenience caused. We encourage guests to bring any concerns to our attention immediately so that we can address them promptly. Thank you for sharing your feedback, it helps us to improve our services.

6/10 OK

Justin

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bath tub was little dirty room was clean and nice could hear people in hall early in the am
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 30.11.2023
Hello Justin, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the cleanliness of the bath tub and noise disturbance from other guests. Your comments will be shared with our team for further improvement. We appreciate your stay and hope to have the opportunity to welcome you back in the future.

4/10 Huono

Kylie

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location.
Yöpyi 3 yötä marraskuussa 2023
Manager vastasi 30.11.2023
Hello Kylie, Thank you for taking the time to provide your feedback on our hotel's convenient location. We strive to offer a prime location to ensure ease of access for our guests. We appreciate your recognition of this aspect of our property and hope to have the opportunity to welcome you back in the future.

2/10 Hirveä

Michelle

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Found a large hair ball on bathroom towel. Tolet was plugged and they were nice enough to give us a plunger so we could fix it ourselves. Rooms were not very clean. At Beakfast we told them there were no coffee cups out and them again five minutes later. The comment was oh you wanted some ? Ummm yes please. Will not stay there again
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 30.11.2023
Hello Michelle, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team strives to ensure a clean and comfortable environment for all guests. We appreciate your feedback and will address this issue with our housekeeping department to make the necessary improvements. Your comments regarding breakfast service will also be shared with the team for immediate attention. We hope to have the opportunity to welcome you back in the future for an improved stay.

4/10 Huono

Andreonna

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When I got to the hotel, I was told I had to pay a deposit even though my room was already paid for. When I got to my room it wasn’t the cleanest, the remote to my tv was missing, something’s were broken, looked lol mold spots were on the ceiling. Bathtub was dirty with hair in it still towels looked dingy.
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 30.11.2023
Hello Andreonna, Thank you for bringing your concerns to our attention. We apologize if there was any confusion regarding the deposit. Regarding the cleanliness and maintenance issues you experienced in your room, we appreciate your feedback and apologize for any inconvenience caused. We will certainly share your comments with our housekeeping and maintenance teams for further improvement.

4/10 Huono

Chris

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We told the front desk our bathroom and entrance floor was sticky. He said housekeeping was not in until the morning and he would have it looked after. We bought slippers and placed towels on the floor to avoid walking through this. No one ever came to look at the floor...we stayed 2 nights. Also, found dark hair (we are light) on clean towels and was coming off floor and getting onto bed linens from feet.
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 30.11.2023
Hello Chris, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the cleanliness of your room and the unaddressed sticky floor. We appreciate your proactive solution of using slippers and towels to mitigate the issue. Rest assured, we will share your feedback with our housekeeping team to ensure this is addressed properly going forward.

6/10 OK

Alice

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Disappointed
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 28.11.2023
Hello Alice,Thank you for sharing your feedback. We apologize if your experience did not meet your expectations. We appreciate your input and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.

10/10 Loistava

Ben

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 22.11.2023
Hello Ben,Thank you for your 10 out of 10 rating! We appreciate your stay with us and value your feedback. If there is anything specific you would like to share about your experience, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

6/10 OK

Tanner

It was average
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 22.11.2023
Hello Tanner,Thank you for sharing your feedback with us. We appreciate your stay and taking the time to rate your experience. If there is anything specific you would like to highlight or discuss, please reach out to our management team directly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Loistava

Janetra

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Manager vastasi 19.11.2023
Hello Janetra,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear that you had an exceptional experience during your stay. Our team strives to provide top-notch service and exceed our guests' expectations. Should your travels bring you back to the area, we would be honored to welcome you again.

2/10 Hirveä

Courtney

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Unfortunately we did not enjoy our stay here. There were 6 of us and 2 rooms booked! ⭐️The breakfast offered was awful. ⭐️ there was mold visibly on the ceiling in the hallway ⭐️ the pool was open but it was very dirty, cloudy, and was not circulating ⭐️ they propped open the entrance door to the pool, which any child could run into( huge safety concern) ⭐️the hotel smelled extremely bad, a combination of chlorine, a bad smell I couldn’t figure out but assuming mold now, (gas,oil, propane maybe) that was coming from the mechanical room near our rooms. I do believe they propped the pool door open to help mask the bad smells everywhere else. ⭐️ we had to move rooms because ours was infested with ants ⭐️ the floors in the rooms were very dirty ⭐️ the blankets were stained and had random black hairs on them ⭐️ we tried to mention the mold to a worker but she brushed us off and rudely told us she is busy and working ⭐️ we tried to tell another about the ants and they just responded with no speak English! ⭐️ there is never anyone at the front desk We booked here because of the location and the shopping located around it! We do not recommend!!
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 15.11.2023
Hello Courtney, Thank you for bringing these concerns to our attention. We apologize for any inconveniences you experienced during your stay. Rest assured, we take all feedback seriously and will address these issues with the appropriate departments. We appreciate your feedback and will use it to improve our services. We encourage you to reach out to our management team to further discuss your concerns. Thank you for your understanding.

8/10 Hyvä

Julie

Hyvää: Siisteys
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 16.11.2023
Hello Julie,Thank you for choosing our hotel and for taking the time to share your feedback. We appreciate your review and apologize for any inconvenience you experienced during your stay. We value your input and will use it to improve our services. If there is anything else we can do to assist, please do not hesitate to reach out to us directly.

2/10 Hirveä

Devin

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Has a great location for the surrounding area for shopping. Whole building smells bad had to changes rooms. Found dirty underwear in first room with empty medication packets in bedding. Front counter person did not believe me and had me take him to the room. The bed was made but had stains and small holes throughout sheets and the base of the bed had marks as something’s was leaking onto it. Switched rooms on 3rd floor. Obviously went through it before we stayed. The highway next to the hotel was very loud and missing doors on furniture in second room. It seems that maybe the owners and extended family were living onsite? Will not be staying again.
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 15.11.2023
Hello Devin, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We take cleanliness very seriously and will address these issues with our housekeeping team to ensure it does not happen again. We understand that noise can be bothersome and we apologize for any disturbance caused by the nearby highway. We appreciate your feedback and will use it to improve our services.

4/10 Huono

Dhafir

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Dirty dirty
The dirtiest hotel I ever been to in my life
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 14.11.2023
Hello Dhafir,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a clean and comfortable environment for all our guests. We appreciate your comments and will continue to work on improving our services.

6/10 OK

Barbara

Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 9.11.2023
Hello Barbara, Thank you for sharing your feedback with us. We regret to hear that your experience with our hotel was not up to your expectations. We value your input and will be sure to address the issues you encountered to improve our services. If you have any further concerns, please don't hesitate to reach out to the management team.

6/10 OK

Cynthia

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Meh. Room floor was sticky and dirty. Room and entire hotel smelled musty. Conditioner and shampoo bottles in room were used. Room did not have any washcloths or hand towels. Complementary breakfast was good and breakfast area was clean with ample seating. Surrounding area has great access to shopping and dining.
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 8.11.2023
Hello Cynthia,Thank you for sharing your feedback with us. We apologize for any inconveniences you encountered during your stay. We appreciate your positive comments about our complimentary breakfast and the cleanliness of our breakfast area. We strive to ensure our guests have a comfortable experience and we will address the concerns you mentioned with our team. We are glad to hear that you found the surrounding area convenient for shopping and dining. We hope to have the opportunity to welcome you back in the future.

8/10 Hyvä

DONALD

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Staff was fine. It was the other customers who could care less about the noise they make. Slamming doors, heavy footed overhead and then a running, crying, child next door whose adults just yelled back louder! The child then figured out how to open the adjoining door on their side and try to break through our side. Very scary! Hotel needs much better sound proofing. Some things have been updated but some are still in shabby stage.
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 8.11.2023
Hello DONALD,We apologize for any disturbance caused by noise from other guests during your stay. While we strive to provide a comfortable and peaceful environment, we understand that occasional disruptions can occur. We appreciate your feedback regarding soundproofing, and we will take this into consideration for future improvements. We are committed to providing a pleasant experience for all our guests and appreciate your understanding.

8/10 Hyvä

John

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Easy check in, clean rooms and helpful staff. Lots of shops and restaurants within walking distance
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 5.11.2023
Hello John,Thank you for taking the time to share your positive experience with us! We pride ourselves on providing a seamless check-in process, immaculate rooms, and a friendly and accommodating staff. It's great to hear that our location provided convenience with nearby shops and restaurants. We appreciate your kind feedback and look forward to welcoming you back in the future!

8/10 Hyvä

karen

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and Friendly people work here. I came in late and they were very helpful. Nice place. Breakfast was ready in the am- nice place and good price
Yöpyi 1 yön lokakuussa 2023
Manager vastasi 2.11.2023
Hello karen,Thank you for sharing your positive experience with us! We're glad to hear that our team provided you with friendly and helpful service during your stay. It's great to know that you found our hotel to be a nice place at a good price. We hope to welcome you back in the future for another enjoyable stay.

8/10 Hyvä

Charles

Matkusti kumppanin kanssa
No bad for the price beds are good but shower needs repair to the floor
Yöpyi 1 yön lokakuussa 2023
Manager vastasi 28.10.2023
Hello Charles,Thank you for bringing this to our attention. We apologize for the inconvenience and will address the issue with the shower floor as soon as possible. We appreciate your feedback.

4/10 Huono

Courtney

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
It was dirty. We had to switch rooms because there was food on the floor from the people before us. The table and bed tables had grease and drink rings on them and the sheets/blankets had stains on them. I will never stay here or in a Comfort Inn and Suites again!!!
Yöpyi 1 yön lokakuussa 2023
Manager vastasi 24.10.2023
Hello Courtney, We apologize for the cleanliness issues you encountered during your stay. We strive to provide a comfortable and clean environment for our guests. We appreciate your feedback and will address these concerns with our housekeeping team to ensure this does not happen in the future.

10/10 Loistava

Michael

Yöpyi 1 yön lokakuussa 2023
Manager vastasi 11.11.2023
Hello Michael,Thank you for taking the time to write such a positive rating! We are thrilled to hear that you had a great stay at our hotel. We truly appreciate it. It was a pleasure having you as our guest and we hope to welcome you back in the future. Safe travels!

4/10 Huono

Brenda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Went in the shower to wash my hair, no shampoo or cream rinse in the dispensers
Yöpyi 1 yön lokakuussa 2023
Manager vastasi 21.10.2023
Hello Brenda, We apologize for the inconvenience caused. We'll address this with our housekeeping team to ensure that the necessary amenities are always stocked in the shower. Thank you for bringing this to our attention.

6/10 OK

Stacy

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The tub was old and not very clean. The room was dusty so I don’t believe it had been cleaned in a while. Bed was comfy and breakfast was good. Overall the stay was ok for what we needed for one night.
Yöpyi 1 yön lokakuussa 2023
Manager vastasi 19.10.2023
Hello Stacy, We apologize for any inconvenience you experienced with the cleanliness of the tub and room. We appreciate your feedback and will ensure our housekeeping team takes the necessary steps to improve. We're glad you found the bed comfy and enjoyed the breakfast. Thank you for

10/10 Loistava

Steve

Yöpyi 1 yön lokakuussa 2023
Manager vastasi 7.11.2023
Hello Steve,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience during your stay with us. It is our aim to provide excellent service and exceed our guests' expectations. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

6/10 OK

Lisa

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
The staff was pleasant. The room was okay but not very clean. There were stains on the sheets.
Yöpyi 1 yön lokakuussa 2023
Manager vastasi 14.10.2023
Hello Lisa,We apologize for the cleanliness issues you experienced. Our housekeeping team will be notified to ensure better standards are maintained in the future. Thank you for bringing this to our attention.