Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 460 kautta 866 arvostelua" "
10–Loistava
460
Arvosana 8 - Hyvä. 276 kautta 866 arvostelua" "
8–Hyvä
276
Arvosana 6 - OK. 70 kautta 866 arvostelua" "
6–OK
70
Arvosana 4 - Huono. 39 kautta 866 arvostelua" "
4–Huono
39
Arvosana 2 - Hirveä. 21 kautta 866 arvostelua" "
2–Hirveä
21
9,2/10
Siisteys
9,2/10
Henkilökunta ja palvelu
8,0/10
Palvelut/mukavuudet
9,0/10
Majoituspaikan kunto ja tilat
8,6/10
Ympäristöystävällisyys
Arvostelut
4/10 Huono
Liane
Matkusti ryhmän kanssa, Matkusti perheen kanssa
11.4.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Given the location (inside an old business park, across from train tracks), the price was not worth it. ESPECIALLY considering they do not clean rooms daily (every 3 days) nor do they offer even a cold continental breakfast. This was a clean equivalent to a Hampton Inn. No more. No less. Certainly NOT worth $364 per night on a non-holiday weekend.
Liane
Yöpyi 2 yötä huhtikuussa 2024
Jim S - GM vastasi 11.4.2024
We thank you for your valuable comments about your recent stay here at our hotel. This weekend every hotel was sold out in a 100-mile radius due to the solar eclipse. Our pricing strategy put us in the middle tier of the mid to upper scale hotels. We hope you give us another opportunity to serve you!Jim
10/10 Loistava
Donald
8.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was nice and friendly.
Donald
Yöpyi 1 yön huhtikuussa 2024
Jim S - GM vastasi 8.4.2024
Thank you for the great score on the evaluation!Stop in anytime!Jim
10/10 Loistava
Michael
8.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Michael
Yöpyi 1 yön huhtikuussa 2024
Donovan vastasi 10.4.2024
Thank you for staying with us at the Hilton Garden Inn Syracuse, Michael! We greatly appreciate your feedback and hope to welcome you back again soon!
10/10 Loistava
shari
31.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
shari
Yöpyi 1 yön maaliskuussa 2024
Jim S - GM vastasi 1.4.2024
Thank you for the nice review of your recent stay with us! Hope to see you again in the near future..
10/10 Loistava
Dottie
Matkusti perheen kanssa, Matkusti kumppanin kanssa
29.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were friendly. On site restaurant, food was good. On site bar with good variety of drinks. Although very limited on wine, selection. Rooms were clean. Did not use the pool or hot tub but they looked clean.
Dottie
Yöpyi 2 yötä maaliskuussa 2024
Jim S - GM vastasi 30.3.2024
Thank you for the nice review, we hope to see you in the future!Thank you,Jim
6/10 OK
Jacob
Liikematkailija
21.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
I was surprised that there wasn’t even a continental breakfast included. The breakfast they had however, for extra charge was very good.
Jacob
Yöpyi 2 yötä maaliskuussa 2024
Jim S - GM vastasi 22.3.2024
In the Hilton family of hotels, there are some limited-service hotels that do have complimentary continental breakfast. Hilton Garden Inn are a full-service hotel and are prohibited from giving breakfast for free. We do have a room package rate that does include breakfast. We thank you for your review and more importantly your business. Safe travles!
10/10 Loistava
Timothy, Sibley
Matkusti perheen kanssa, Liikematkailija
20.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very helpful and professional and the food was amazing!!! We will definitely stay there again!!!
Timothy
Yöpyi 1 yön maaliskuussa 2024
Jim S - GM vastasi 21.3.2024
Best food east of the Mississippi,,, Thank you for your shout out!Stop in again!Jim/GM
8/10 Hyvä
Mary Teresa
15.3.2024
Mary Teresa
Yöpyi 2 yötä maaliskuussa 2024
Jim S - GM vastasi 8.4.2024
Thank you for the great score on the evaluation!Stop in anytime!Jim
8/10 Hyvä
Allison
12.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Allison
Yöpyi 1 yön maaliskuussa 2024
Jim S - GM vastasi 14.3.2024
Thank you very much for your review of your recent stay with us! We hope to see you again in the near future.
4/10 Huono
Jerry
11.3.2024
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was clean.. the hot tub was not hot. When I addressed this to the front desk, the response was much less than satisfactory. Draft beers in the “pub” were ridiculous in price. Food was minimal choices, and again were severely overpriced. Found a much better establishment a few minutes down the road. Will not be persuaded to stay there again
Jerry
Yöpyi 1 yön maaliskuussa 2024
Jim S - GM vastasi 11.3.2024
We are sorry to hear of your dissatisfaction with your recent stay. Our pub prices were just recently reviewed against our local competition and found to be either at or lower than area establishments. We hope you do give us another chance as our food offering get great review!Jim
6/10 OK
Hitesh
10.3.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Hitesh
Yöpyi 1 yön maaliskuussa 2024
Jim/GM vastasi 11.3.2024
Thank you for your review!
4/10 Huono
Joshua
Matkusti kumppanin kanssa
9.3.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dark and dreary rooms. Bed was broken and wobbly. Would be fine if it wasn’t so expensive.
Joshua
Donovan vastasi 10.3.2024
Thank you for your recent stay with us at the Hilton Garden Inn Joshua, we greatly appreciate the time it takes to provide feedback! I will certainly make note of the comments and have our maintenance team take a look at the bed in the room. While we understand rates can be challenging, especially on days where a lot is going on in the area of Syracuse. I would always suggest giving the Hotel a call directly to see if we can compete with Expedia prices. Our direct phone number is 315-431-4800 ext. 0 to reach the front desk! We hope to see you again soon!
2/10 Hirveä
Robert
Matkusti kumppanin kanssa
20.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Needed to change dates of my booking. Took over an hr to get someone on the phone. Cost and additional $larger sum to change dates. And the person on the phone did not speak English. Terrible experience and will NEVER use Expedia again!
Robert
Yöpyi 1 yön helmikuussa 2024
Jim S - GM vastasi 20.2.2024
Robert, unfortunately, this low score goes against my hotel and not Expedia. I am sorry for your experience but relieved that it had nothing to do with my hotel.
10/10 Loistava
Valia
Matkusti kumppanin kanssa
19.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel stay was absolutely perfect, and relaxing to get away and have some much-needed TLC.
Valia
Yöpyi 1 yön helmikuussa 2024
Jim S - GM vastasi 20.2.2024
Valia,Thank you for your great review. We are glad that you had an excellent stay with us!
10/10 Loistava
Emily
4.2.2024
Hyvää: Majoituspaikan kunto ja tilat
Emily
Yöpyi 1 yön helmikuussa 2024
Jim S - GM vastasi 6.2.2024
Thank you for the 5 out of 5 score. We appreciate your business and hope to see you again in the near future!
10/10 Loistava
Alyssa
Matkusti kumppanin kanssa
29.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Employees are awesome and everything was great!
Alyssa
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 29.1.2024
Alyssa, It is always great to hear that you have great employees at your hotel. Thank you for mentioning that. Please stop in again in the future!Jim/GM
10/10 Loistava
Cheryl
Matkusti perheen kanssa
22.1.2024
Hyvää: Palvelut/mukavuudet
The room was very dark. The staff was very easy to work with.
Cheryl
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 23.1.2024
Cheryl,Thank you for your review, it backs up what too have thought. Today, I will be searching for a floor lamp that lights up the entire room, not the directional lamps we have currently! Hope to see you again in the future!
10/10 Loistava
Kelly
Matkusti perheen kanssa
22.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Kelly
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 22.1.2024
Thank you so much for the excellent score. Please stop by anytime!
10/10 Loistava
Ashley
Matkusti kumppanin kanssa
21.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ashley
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 22.1.2024
Thank you so much for the excellent score. Please stop by anytime!
4/10 Huono
John
19.1.2024
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I booked this hotel (and paid a good amount more), because this hotel had a hot tub. I called before booking and confirmed they had a hot tub and it was working. However, this "hot" tub was barely a luke warm tub, which was very disappointing. If you are gonna have a hot tub, it needs to be hot or don't bother.
John
Jim S - GM vastasi 19.1.2024
Hi John,I have checked the commercial boilers for a reading over the last few days and both units (new units 5 week ago) show that the hot water coming out of the boilers was above 150 degrees. Did you call down to the front desk and let them know. We would have fixed the problem within minutes. We are sorry to hear of your dis-satisfaction! This is the first hot water complaint we have heard in a long time. We hope you give us another opportunity in the future!
8/10 Hyvä
Stephanie
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
19.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel with excellent my only concern was the beds are uncomfortable but the pillows are great. The pool was over chlorinated to the point you could only swim for a half hour because of the fumes giving you a headache. Other than that our stay was great.
Stephanie
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 19.1.2024
Stephanie,Thank you for your review and nice score of our hotel and your experience here. I will take to our maintenance staff about your concern over the chlorination level of our pool! Please come visit us anytime!Jim/GM
10/10 Loistava
Lou
Liikematkailija
18.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel, wonderful friendly staff!
Clean hotel, recently updated, great friendly staff with excellent service. Has a bar and restaurant on site with good food. Great place to stay. I stayed there many times and I travel at least 100 days a year.
Lou
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 19.1.2024
Lou, Thank you so much for such a great review. Yes, the food and service are excellent. Our chef and cooks are Top Notch! Please come back soon!
4/10 Huono
Stephanie
Matkusti perheen kanssa
15.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I was put into someone else room .
Stephanie
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 17.1.2024
I apologize for that unfortunate incident. That never should have happened, and I give you no excuse for that. Please do believe me when I tell you that I have been GM at this hotel for a year and a half and this is the first time it has happened under my tenure! Please, should your travels take you to our area again, please give us another opportunity to prove this was a one off event.Jim
10/10 Loistava
Heidi
7.1.2024
Heidi
Yöpyi 1 yön tammikuussa 2024
Jim S - GM vastasi 9.1.2024
Thank you very much for your recent review of your stay at our hotel. We appreciate the positive score. We hope to see you again in the near future!
10/10 Loistava
Shonette
1.1.2024
Shonette
Yöpyi 1 yön joulukuussa 2023
Jim S - GM vastasi 9.1.2024
Thank you very much for your recent review of your stay at our hotel. We appreciate the positive score. We hope to see you again in the near future!
10/10 Loistava
Francesca
Matkusti perheen kanssa
28.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great. Parking was easy and check in was a breeze. I would certainly recommend
Francesca
Yöpyi 1 yön joulukuussa 2023
Jim S - GM vastasi 28.12.2023
Francesca, Thank you for the excellent review! We appreciate it very much. Please stop in again!
8/10 Hyvä
Katy
27.12.2023
Katy
Yöpyi 1 yön joulukuussa 2023
Jim S - GM vastasi 17.1.2024
Thank you for your kind review. Thank you again, and please stop in again in the near future!Jim
10/10 Loistava
Dawn
18.12.2023
Dawn
Yöpyi 1 yön joulukuussa 2023
Jim S - GM vastasi 9.1.2024
Thank you very much for your recent review of your stay at our hotel. We appreciate the positive score. We hope to see you again in the near future!
10/10 Loistava
Elizabeth
Matkusti ryhmän kanssa
10.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very nice looking inside! everyone was friendly, room was lovely. pool and hot tub were delightful
Elizabeth
Yöpyi 1 yön joulukuussa 2023
Jim S - GM vastasi 11.12.2023
Thank you, Elizabeth for the very nice review. We always like to hear and read great reviews such as yours. Stop in anytime to relax and enjoy the indoor pool and hot tub!Jim
10/10 Loistava
Eva
26.11.2023
Eva
Yöpyi 1 yön marraskuussa 2023
Jim S - GM vastasi 28.12.2023
Eva, We thank you for the nice score on your review. We hope to host you again in the near future!
8/10 Hyvä
Amy
6.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was amazing. Just didn’t like that breakfast wasn’t free.
Amy
Yöpyi 2 yötä marraskuussa 2023
Jim S - GM vastasi 8.11.2023
Thank you very much for the positive review. As a full-service hotel with a full ala carte restaurant for both breakfast and dinner service, we are restricted by the brand where we cannot offer a complimentary breakfast like other limited-service hotels. Most hotel companies are set up this way. We hope to see you again in the near future!Thank you,Jim
8/10 Hyvä
Sherry
5.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Sherry
Yöpyi 3 yötä marraskuussa 2023
Donovan vastasi 7.11.2023
Thank you for staying with us at the Hilton Garden Inn East Syracuse Sherry! I am glad to hear everything went well with your stay! I hope next visit we can earn that coveted 5/5!
10/10 Loistava
Renee
5.11.2023
Renee
Yöpyi 2 yötä marraskuussa 2023
Donovan vastasi 29.11.2023
Thank you so much for staying with us at the Hilton Garden Inn Syracuse Mrs. Renee! We greatly appreciate the feedback and are thrilled to hear you enjoyed your stay with us! We can't wait to welcome you back soon!
6/10 OK
Jessica
Matkusti perheen kanssa
3.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Jessica
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 3.11.2023
Thank you for your recent review of your stay with us. If possible, can you tell us how we can score better, what service or services were missing or not up to standard during you stay. Any help would be appreciated. TThank you,Jim
10/10 Loistava
Paula
30.10.2023
Paula
Yöpyi 4 yötä lokakuussa 2023
Jim S - GM vastasi 1.11.2023
Thank you for your recent review and positive score. Hope to see you again!Jim
10/10 Loistava
Lindsey
Matkusti perheen kanssa
30.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Workers are wonderful!
We were extremely happy with the service and the associates that assisted us with our stay. Extremely helpful and gracious with our children. Highly recommend this hotel!
Lindsey
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 30.10.2023
Lindsey, Thank you so much for your nice review about our staff and hotel. We hope to see you again in the near future! Safe travels!Jim
10/10 Loistava
Ashley
Matkusti perheen kanssa
30.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent stay
Highly recommend. Everything was so clean and welcoming. Hotel restaurant had an amazing selection of yummy food. Beds comfortable. Will definitely book again when we are in the area
Ashley
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 30.10.2023
Thank you very much Ms. Ashley. Isn't the food out of this world. We certainly would like to have you back soon!Thank you for all the kind words!Jim
10/10 Loistava
Genilson
23.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Really good hotel
Genilson
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 23.10.2023
Thank you for the nice comment. Hope to see you back soon!Jim
2/10 Hirveä
Chet
21.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Chet
Yöpyi 1 yön lokakuussa 2023
Donovan vastasi 22.10.2023
Chet, I am sorry to hear that your stay with us at the Hilton Garden Inn was not up to your satisfaction! Please reach out directly to the hotel if you would like to discuss what caused the rating of a 1!
10/10 Loistava
Francesca
16.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Francesca
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 17.10.2023
Thank you so much for the positive review, the whole staff hopes to see you in the near future!Safe travels!Jim
10/10 Loistava
steve
Matkusti pienten lasten kanssa
14.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet , comfortable and wonderful staff
steve
Yöpyi 1 yön lokakuussa 2023
Donovan vastasi 15.10.2023
Thank you for staying with us at the Hilton Garden Inn Syracuse, Mr. Steve. We hope next visit will be a replica of this past one! Thank you for the feedback and we can't wait to welcome you back again soon!
10/10 Loistava
Katsistohkwiio
8.10.2023
Katsistohkwiio
Yöpyi 2 yötä lokakuussa 2023
Donovan vastasi 30.10.2023
Thank you for staying with us at the Hilton Garden Inn Syracuse, Katsistohwiio! We greatly appreciate the feedback and are thrilled to hear you enjoyed your stay!
10/10 Loistava
Lauren, Groton
Matkusti perheen kanssa, Matkusti kumppanin kanssa
8.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and quiet
Lauren
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 9.10.2023
Thank you very much for the nice positive review. We hope to host your lodging needs again in the near future!
8/10 Hyvä
Jeffrey
7.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Jeffrey
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 9.10.2023
Thank you very much for the nice positive review. We hope to host your lodging needs again in the near future!
10/10 Loistava
Timothy, Louisville
6.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Spotless room, comfortable bed, friendly staff, easy check-in, quiet area, and restaurant on site. Food was great.
Timothy
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 9.10.2023
Thank you very much for the nice positive review. We hope to host your lodging needs again in the near future!
8/10 Hyvä
Jeffrey
6.10.2023
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Jeffrey
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 6.10.2023
Thank you for the nice review, we hope to host you in the near future!Jim
10/10 Loistava
Starling
Matkusti perheen kanssa
5.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent food and service in hotel restaurant. My pool / jacuzzi experience was amazing
Bedding very comfortable and the roon was spacious
Starling
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 5.10.2023
Thank you for all the positive comments .. We Hope to see you again in the near future!Jim
10/10 Loistava
Millala
4.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Millala
Yöpyi 1 yön lokakuussa 2023
Jim S - GM vastasi 5.10.2023
Thank you for all the positive comments .. We Hope to see you again in the near future!Jim
4/10 Huono
JAMES
13.9.2023
JAMES
Yöpyi 1 yön syyskuussa 2023
Jim S - GM vastasi 5.10.2023
We are sorry we did not meet your expectations. We hope you give us another opportunity as this is not the norm at our hotel!Jim
4/10 Huono
RUSSELL
Matkusti kumppanin kanssa
10.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Pretty was nice and the rooms were clean but the bed was awful. Had a king bed that was in terrible shape. My back was killing me in the morning
RUSSELL
Yöpyi 1 yön syyskuussa 2023
Jim S - GM vastasi 11.9.2023
I thank you for your review and I will look into what room you stayed in and see if there is anything that can be done with the bed. I thank you for your helpful comments.Jim