Aula

Arvostelut: Residence Inn by Marriott Syracuse Downtown at Armory Square

3 out of 5

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 141 kautta 261 arvostelua" "
Arvosana 8 - Hyvä. 65 kautta 261 arvostelua" "
Arvosana 6 - OK. 35 kautta 261 arvostelua" "
Arvosana 4 - Huono. 8 kautta 261 arvostelua" "
Arvosana 2 - Hirveä. 12 kautta 261 arvostelua" "

8,8/10

Siisteys

9,0/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Timothy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Kiesha Henry vastasi 26.3.2024
Dear Guest, Thank you for your positive ratings. We are happy to have met your expectations.

6/10 OK

Brandy

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
We were on the second floor by an exit door. We heard doors closing loudly all hours of the night. Our room was dusty and had some visible dirty surfaces(microwave, refrigerator, cooking utensils, garbages), broken door stop, and hair on extra blanket. The staff was very friendly. The breakfast is a nice feature. The mini store is a nice feature but needed more snacks.
Yöpyi 1 yön helmikuussa 2024
Kiesha Henry vastasi 3.3.2024
Dear Valued Guest,Thank you for your valuable feedback. I sincerely apologize the cleanliness of the room did not meet and exceed your expectations.

10/10 Loistava

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel. Having the kitchen is a huge plus. Lots of room. Tv enables one to sign into Netflix. A must have nowadays. Great breakfast too!
Yöpyi 2 yötä helmikuussa 2024
Kiesha Henry vastasi 3.3.2024
Dear Guest, Thank you for your positive feedback and rating.

4/10 Huono

Dan

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The folks at the desk were very nice. The hotel is getting renovated , which wasn’t disclosed - but hey , it happens. The room ain’t at all what I expected, is clearly run down, and there’s actually whatbseems to be chewing gum stretched out all over the wall in the sitting area of my room today nothing of the obvious other stains and handprints. I hope the renovation includes removing gum from the walls.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Shelley

Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel, super nice staff.
Yöpyi 8 yötä joulukuussa 2023

2/10 Hirveä

Andrew

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Construction noise started at 7am and was very disturbed ing trying to work in room.
Yöpyi 1 yön marraskuussa 2023

6/10 OK

Christopher

Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys
$100 dollar stay for $300
I expect a much cleaner room for $300 plus. Place should be immaculate for that price. Rooms are quite large though. Also a lot of kids running around the lobby. Staff are very nice. Chain also seems to encourage tipping the cleaning staff so they seem to think the wages of their employees are my problem.
Yöpyi 1 yön marraskuussa 2023

6/10 OK

Rachel

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
We were kept awake through the night from noise across the street from the local bars and some police disturbance. Our room was overall quite clean except for a splatter of something on one of the walls. Breakfast was lacking with stale bagels, and coffee, with many items un-replenished. Disappointing overall.
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Charles

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Complimentary breakfast was very good, and no problems were encountered with the room.
Yöpyi 2 yötä marraskuussa 2023

8/10 Hyvä

Edward

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

Katrina

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Good and clean room. Convenient to the Dome.
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Brian M

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
My Go To in Syracuse
I've stayed here twice, once in 2020 for a family wedding and in 2023 for the Syracuse Irish Festival. Both stays were excellent. Hotel is clean, staff is pleasant and efficient, rooms are nice - the room I had on my past trip was nicer than my apartment was in grad school. Convenient location in downtown Syracuse with parking on site and across the street from Kitty Hoynes one of the best Irish pubs in the Northeast US and nearby many other restaurants. My go to place to stay when I am in Syracuse.
Yöpyi 1 yön syyskuussa 2023

6/10 OK

Timothy M.

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My husband found a bottle of Jim Beam in the nightstand drawer. We waiting an hour and a half to check into our room so maybe they are short staffed and cleaning was rushed.
Yöpyi 1 yön elokuussa 2023

6/10 OK

John

Hyvää: Henkilökunta ja palvelu
The unit was very old and need maintenance
Yöpyi 1 yön elokuussa 2023

8/10 Hyvä

Melissa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay!
check-in was quick and parking was easy. staff was SO friendly at check-in and at breakfast! king studio room was so spacious and the A/C worked well and kept the room very cool! room was clean and well stocked with towels. breakfast had so many options, we were very impressed and the lounge area was bright and sunny to enjoy our meals. perfectly located around endless restaurants to try and late night bar options to grab a cocktail and listen to live music! two things to comment on - our alarm clock went off at 6AM and we were woken up very startled by this - if housekeeping could reset alarm clocks between guests that may solve that problem! secondly, we didn’t think to bring room towels to the pool and thought they may be stocked there, but there was none, just a full towel disposal - might be our mistake and pool towels aren’t provided though or they were just not replenished (we visited the pool around 8pm so kind of late)! overall really enjoyed our stay!!
Yöpyi 1 yön elokuussa 2023

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2023

6/10 OK

kevin

A bit run down
Yöpyi 1 yön heinäkuussa 2023

10/10 Loistava

Michael

Yöpyi 26 yötä kesäkuussa 2023

8/10 Hyvä

Patrick

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was great. Room was comfortable.
Yöpyi 1 yön heinäkuussa 2023

6/10 OK

KIMARIE, MAYFIELD HEIGHTS

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel was lovely and our room very nice. However the noise was terrible on the street. There were people yelling outside the bars and every 15 minutes it's seems there were really loud souped up cars with their music as loud as possible. It was impossible to sleep until about 3 am.
Yöpyi 1 yön heinäkuussa 2023

10/10 Loistava

Patrick

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great Service from Ben
Yöpyi 1 yön heinäkuussa 2023

8/10 Hyvä

Michelle

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Rooms are nice and spacious. Found a long brown hair on my pillow, carpets throughout are worn and need some T LC and breakfast was not good-coffee weak and ran out, eggs not hot, oatmeal too watery. I had 1/2 a bagel and left. I feel parking should be included in room price but great location to things
Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

Joseph

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä kesäkuussa 2023

10/10 Loistava

Aamer

Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

Charles, Gahanna

Yöpyi 1 yön toukokuussa 2023

10/10 Loistava

Colleen

Yöpyi 1 yön toukokuussa 2023
Hotel Management vastasi 12.6.2023
Colleen, thank you for providing feedback on your stay with us. We truly do appreciate it!

6/10 OK

Katherine

Matkusti perheen kanssa
Yöpyi 3 yötä toukokuussa 2023
Hotel Management vastasi 11.5.2023
Thank you, Katherine, for taking the time to rate your experience with us. We truly appreciate it and hope to see you again!

10/10 Loistava

Ruth

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property is very clean and modern! Room is as much larger than we thought and the kitchen was a nice feature for our family!
Yöpyi 1 yön toukokuussa 2023
Hotel Management vastasi 7.5.2023
Thank you, Ruth, for taking the time to rate your experience, and share your great comments regarding your stay with us.

10/10 Loistava

Lisa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was clean and comfortable and the rooms were large.
Yöpyi 1 yön huhtikuussa 2023
Hotel Management vastasi 26.4.2023
Thank you, Lisa, for rating your experience with us and sharing your feedback. We truly appreciate it!

2/10 Hirveä

WASEEM

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Multiple issues
Yöpyi 7 yötä huhtikuussa 2023
Peter vastasi 16.4.2023
Waseem,We are very sorry to hear that your stay wasn't all that it could've been. I will certainly share this with our staff. Please feel free to reach out to us with more feedback regarding your "multiple issues" so we can avoid these same missteps in the future.

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close the jma dome
Yöpyi 2 yötä huhtikuussa 2023
Hotel Management vastasi 10.4.2023
Thank you, Michael, for rating your experience with us. We look forward to your next visit!

6/10 OK

Kate, Murrells Inlet

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our couch in our room was pretty gross. Also, house keeping woke me up at 9 and check out isn’t til 11.
Yöpyi 1 yön helmikuussa 2023
Hotel Management vastasi 17.4.2023
Kate, thank you for taking the time to share your concerns. Please know we take these matters very seriously, and this information will be shared with our Leadership Team.

10/10 Loistava

Annalee

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean awesome breakfast!!
Yöpyi 3 yötä marraskuussa 2022
Hotel Management vastasi 26.11.2022
Thank you, Annalee, for taking the time to rate your experience with us. We truly appreciate your feedback!

6/10 OK

JACOBUS G

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
overpriced for an average experience
chose for studio apartment at a rate that would have been average in NYC. The size of the apartment reminded me of NYC as well. In most rural areas this should not go for more than $150 per night. Parking was extra, even though the parking spaces were maxed out, even the overflow parking on the second floor. Will not go back.
Yöpyi 1 yön marraskuussa 2022
Hotel Management vastasi 21.11.2022
Jacobus,Please know we value your feedback. I am sorry to hear we fell short of meeting your expectations. While our on property parking is in very high demand based on our downtown location, we always make the effort to secure parking for our guests in immediate proximity lots or garages. We do hope you will reconsider, and consider us for future hospitality needs when you are back in Syracuse.

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat

6/10 OK

Claudia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good size room, updated hotel, good service. Breakfast was underwhelming. We were woken up for both nights of our stay by outside sustained noises and people being rowdy around 2am-3am - seems like the police could have been called to address since it lasted for a good while. Would have given a 4 star rating otherwise for the whole experience.
Yöpyi 3 yötä lokakuussa 2022
Hotel Management vastasi 21.10.2022
Thank you, Claudia. Please know we work very closely with law enforcement and our government officials to address noise issues. We encourage our guests to make us aware when it is happening so it can be addressed immediately. We look forward to your next visit!.

6/10 OK

Kate

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Had to ask pullout couch for linens, pillows, blankets twice. Lots of rough people on the street until late hours. My son was almost mugged in the storeacross the street from the hotel lobby. Free breakfast was prepackaged garbage.
Yöpyi 1 yön syyskuussa 2022
Hotel Management vastasi 12.9.2022
Kate, please know the safety and security of our guest is our number one priority. This information will be shared with our leadership team.

8/10 Hyvä

Byron

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Smelly and loud
The hallways really smelled bad. They don’t have a restaurant so I wasn’t sure where it was coming from. It was very loud at night.
Yöpyi 1 yön syyskuussa 2022
Hotel Management vastasi 5.9.2022
Byron, Thank you for your feedback and rating. It will be reviewed with our management and operations team, and help us identify ways to improve the overall experience of our guests. We look forward to your next visit.

8/10 Hyvä

John

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä elokuussa 2022
Hotel Management vastasi 27.8.2022
Thank you, John, for taking the time to rate your experience with us.

8/10 Hyvä

Janelle

Yöpyi 1 yön elokuussa 2022
Hotel Management vastasi 21.8.2022
Thank you, Janelle, for taking the time to rate your experience with us.

6/10 OK

Marie France

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
The room was not cleaned properly as I found items from previous guest left in the drawers, the couch cushions were poorly placed and I spotted many stains on the couch.
Yöpyi 1 yön elokuussa 2022
Hotel Management vastasi 16.8.2022
Marie I am sorry to hear of these situations, and that we fell short of delivering the great guest experience we pride ourselves on. Your comments will be shared with our team for review and action.

10/10 Loistava

Dennis, holts summit

Hyvää: Henkilökunta ja palvelu
One of the male front desk clerks was not very friendly. Otherwise all was great.
Yöpyi 2 yötä heinäkuussa 2022
Hotel Management vastasi 22.7.2022
Thank you Dennis for your feedback, and please know this will be shared with our leadership team for further review and action. We look forward to your next visit when your travels bring you back to Syracuse.

8/10 Hyvä

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Service was terrific.
Yöpyi 2 yötä kesäkuussa 2022
Hotel Management vastasi 14.6.2022
Thank you for your rating and comments.

10/10 Loistava

James

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice place
Perfect downtown location. Plenty of restaurants and bars in walking distance.
Yöpyi 1 yön kesäkuussa 2022
Hotel Management vastasi 12.6.2022
Thank you, James, for your rating and comments!

6/10 OK

Sylvain

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Endroit propre et bien situé. Frais de stationnement imputés par erreur en double sur la carte de crédit de mon fils... en cours de résolution. À suivre.
Yöpyi 1 yön kesäkuussa 2022
Hotel Management vastasi 9.6.2022
Thank you for taking the time to rate your experience with us and share your comments about our great location and cleanliness. We look forward to your next visit!

4/10 Huono

Robert

Yöpyi 1 yön kesäkuussa 2022

4/10 Huono

Susan

Matkusti lemmikkien kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beware of $100 pet fee - this is excessive
Yöpyi 1 yön toukokuussa 2022
Peter vastasi 14.5.2022
Susan, I'm sorry for your frustration with our pet fee and will share it with our staff. This fee is standard for all guests bringing a pet and is utilized to cover the extra cleaning practices we use when guests depart.

8/10 Hyvä

Suzanne

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Helpful staff. Very limited parking which for you pay $14 btw. The Lot filled by 4:30 and staff moved their own cars to give us a space but unfortunately this process of them juggling cars took approximately 30 minutes and did cause a delay in our evening plans. Noisy room due to street noise.
Yöpyi 1 yön maaliskuussa 2022
Hotel Management vastasi 1.4.2022
Thank you, Suzanne, for recognizing our great staff! To help plan for your next visit, we do have an upper deck lock, as the covered garage does traditionally fill quickly. We look forward to seeing you again when you're in Syracuse!

10/10 Loistava

Gina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel was beautiful, close to theater and restaurants. Very friendly staff
Yöpyi 1 yön maaliskuussa 2022
Hotel Management vastasi 29.3.2022
Thank you, Gina, for recognizing our great staff and location. We look forward to having you stay with us in the future!