We are sorry you had this experience. That is not the way we operate our hotel. Please accept my apology and we will look into how that may have happened and how to rectify that situation in the future.

We are so happy to hear that! We look forward to seeing you again when you are in the Syracuse NY area. Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

Mattresses are on our list of new items. We hope you'll stop back and stay with us again when you are visiting Syracuse.

We are glad you enjoyed your stay at our hotel. If you stay with us again, please let our front desk know you are looking for area attractions. We'd be delighted to assist you!

We are looking forward to new items as well! We hope you'll be back in the area after that has happened. Thanks for staying at the Staybridge Suites Syracuse/Liverpool!

We are sorry your experience wasn't quite what you expected. Please know that we will look into this and see where we can improve. We hope you'll give another chance on your next stop in Syracuse!

That is great! Our all-suite property is made to feel that way. We look forward to seeing you again!

Thank you for the kind words! Yes Mary is one of our gems and we so appreciate all she does for us. We are so glad you were able to meet her! Thank you for staying at the Staybridge Suites Syracuse!

Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

Please let us know how we could make your stay better. We value our guests' input!

Thank you for staying with us! We are so happy that your stay was positively memorible. We look forward to seeing you again.

We are so happy that you enjoyed your stay at our hotel. We hope to see you back sometime!

Thanks so much for staying at our hotel and we hope to see you again!

Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

Thank you for staying at the Staybridge Suites Syracuse/Liverpool.

Hi Dawn - We are so glad we were able to make your experience at our hotel positively memorible! Thank you for staying with us and we look forward to you visiting us again!

Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

Thank you for choosing Staybridge Suites Liverpool NY. We appreciate your feedback. We strive to ensure each guests stay is comfortable and enjoyable . we Hope to see you soon. Have a wonderful new year.

Thank you for taking the time to tell us about your experience at Staybridge Suites SYRACUSE (LIVERPOOL).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at or staybridgeom@staysyracuse.com.Sincerely,ESTER ELAQUE staybridgeom@staysyracuse.com

Good morning Kim and thank you very much for the review. I will share this review with my staff this morning and we hope to see you another time. Have a great Thanksgiving. :)

We are delighted you enjoyed your stay! We hope to see you again!

Thank you for staying with us at Staybridge Suites Liverpool . We appreciate your feedback. We apologize for the broken equipment ,we are currently awaiting parts and will be up and running soon. We hope you stay with us again in the future.

We are so glad you enjoyed your stay at the Staybridge Suites Syracuse! We hope to see you again!

Thanks so much for staying at the Staybridge Suites Syracuse! We hope to see you again!

We are so happy your stay was positive! Thank you for staying at the Staybridge Suites Syracuse/Liverpool NY!

Yes; our breakfast on weekends does begin at 7:30am. We are so sorry if that wasn't explained at the time of booking. We strive to keep our guests happy; please let us know if there are issues we can fix while you are in house. Thank you for the information you've provided.

Thank you for your feedback.

Thank you for staying at our hotel! We are so glad your stay was positively memorible!

Thank you for your response.

We are delighted that you enjoyed your stay! Thanks so much for your response!

Thank you for your feedback, we are having a review contest here at the hotel, this truly helps my staff gage preceptive on areas to work on. So thank you for any feedback and we hope to see you in the future. Bye for now!

We are so delighted that you enjoyed your stay with us. We hope to see you again!

Thank you for staying at the Staybridge Suites Syracuse/Liverpool!

We are so sorry you were unable to purchase an accessible room. Thank you for letting us know that there was an issue with that room so that we can fix it. We are sorry your stay wasn't what you had expected.

We are delighted that you enjoyed your stay! We hope you will stay with us again when you are in the Syracuse/Liverpool, NY area.

Thanks for staying at the Staybridge Suites Syracuse/Liverpool! We are so glad you enjoyed your stay.

We are so glad we could make your check in smooth. We hope you'll stay with us again when you're in the Syracuse, NY area.

We are glad you enjoyed your stay. If you ever need anything while our guest, please let us know. We are delighted to assist you!

We are delighted your stay was good. We hope to see you again!

We are sorry you weren’t happy with your stay. Please let us know how that could have been better.

Thank you so much for choosing to stay with Staybridge Suites. We appreciate your positive feedback and are happy to hear you enjoyed your stay. We hope to see you again soon.

We appreciate your feedback, we will use your constructive feedback and apply that to our housekeeping department. Thank you for staying with the Staybridge Team and we look forward to having you back. Best Regards the General Manager Michelle.

Thank you so much for your rating .We greatly appreciate it. Thank you so much for choosing Staybridge Suites. We strive to make our guests stay as exceptional as we can .We hope you stay with us again and we can make it memorable

Thank you so much for your rating .We greatly appreciate it. Thank you so much for choosing Staybridge Suites. We are pleased to hear you enjoyed your stay with us. We strive to make our guests stay as memorable as we can .We hope you stay with us again and we can make it even better.

We are delighted that you enjoyed your stay! We hope you'll stay with us again when you're in the Syracuse area.

We are so glad that you enjoyed your stay! Yes, our family rooms are great for accommodating several people. Thank you for staying with us and we hope to see you again!