Tha staff was very friendly, the room was clean, but this hotel is not very soundproof! I had to ask to change rooms at 1:00 am because of running back and forth above my room. The concierge moved us right away and was very expedient and pleasant. I requested the top floor which we got. The bed was unbelievably hard to the point my hips and extremities went to sleep no matter which way I slept. It was the same for my 15 year old so not because I’m older. Both rooms had the same issue with the beds, very uncomfortable. I would not stay in this hotel again. If the beds were more comfortable I would give this a better rating as the noise was from other guests (kids playing hockey) and the staff tried to rectify that issue, they did charge extra for the room change which I don’t feel they should of did, as the walls and floors are not soundproof, but the room was slightly bigger and had a couch and kitchen area in it that the first one didn’t have. Either way I wouldn’t recommend staying here.