Ilmakuva

Arvostelut: Dreams Tulum Resort & Spa - All Inclusive

4.5 out of 5
Dreams Tulum Resort & Spa - All Inclusive
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 397 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 214 kautta 1001 arvostelua" "
Arvosana 6 - OK. 164 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 109 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 117 kautta 1001 arvostelua" "

8,4/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Lorraine

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Lauren

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it !
Yöpyi 2 yötä huhtikuussa 2024
E-Concierge vastasi 15.4.2024
Dear guest.Thank you for sharing your review.We are glad for your positive rating.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Madison

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was amazing at Dreams. We had the swim up room and it was excellent, with very attentive and kind staff. The resort itself is beautiful!
Yöpyi 5 yötä huhtikuussa 2024
E-Concierge vastasi 13.4.2024
Dear guest.We thank you for publishing the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations and that you highlighted the service our team provided you in your review.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

YOLANDA MURGUIA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place. Great service. A good choice
Yöpyi 5 yötä maaliskuussa 2024
E-Concierge vastasi 6.4.2024
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are glad that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Ingrid

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Excellent hygiene, very clean, and staff are very friendly .
Yöpyi 5 yötä maaliskuussa 2024
E-Concierge vastasi 1.4.2024
Dear guest.Thank you for posting your review of your stay at our resort.We are glad that you enjoyed your stay and that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Diana Elizabeth, Ronkonkoma

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dreams Tulum was amazing. We were treated like VIP with a separate check-in process that was quick and convenient and a welcome package (bottle, dessert and fresh fruits). The hotel has everything you need inside and it’s beautiful and well kept. The beach was okay as it wasn’t as clean but everything was perfect.
Yöpyi 8 yötä maaliskuussa 2024
E-Concierge vastasi 1.4.2024
Dear guest.Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are glad that your stay was pleasant and that from your arrival experience, we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Winter Victoria

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff and resort was amazing. Everyone was so kind and helpful, food was good, and it was just beautiful. Thank you!
Yöpyi 4 yötä maaliskuussa 2024
E-Concierge vastasi 5.4.2024
Dear guest.We thank you for posting the review of your stay at Dreams Tulum Resort & Spa.We are delighted you had a pleasant experience with our service, and we appreciate your positive review. Our team of chefs will be thrilled to know that they were able to meet your expectations with our gastronomic offerings. Thank you for choosing us, and we hope to serve you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Annette

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our visit to Tulum was for the purpose of attending a wedding of some friends at the Resort. Among the positive points are the welcome when you arrive at the hotel, everything is very organized. They welcome you with a glass of Champagne and staff to guide you about the hotel. The hotel is very large but there is sufficient signage to reach the dining areas during the day and the specialty restaurants. The hotel has fantastic activities every day. It has 2 pools and beach access but the inconvenience is that if you don't get up early, you won't find anywhere to sit either at the pool or the beach. There are 2 open bars almost all day near the pools. The cleanliness and maintenance of the areas are very good. Negatives: When you arrive at the hotel, besides offering you champagne, someone quickly approaches you to offer you discounts in exchange for a 90-minute hotel tour and you have to waste time listening to them to tell them you don't want it. The discounts are useless because the prices of the services are so exorbitantly high that going to the Spa can cost you $600.00 and the discount is $150.00, just to give an example. The drinks at the bars are terrible, we ordered piña coladas and mojitos, and we couldn't drink them, they are watery and poorly prepared. We opted to order beer and whiskey on the rocks, as we were playing it safe. The food in the places where you could have breakfast and lunch during the day left much to be desired, although there was a lot of variety.
Yöpyi 3 yötä maaliskuussa 2024
E-Concierge vastasi 1.4.2024
Dear guest,Thank you for sharing your review of your experience at our resort.We appreciate your feedback on both the positive aspects of your experience and areas for improvement. We will consider your comments to enhance the quality of our drinks.We hope you will revisit us so we can show you our improvement.Sincerely.Seve OyElectronic conciergeDreams Tulum Resort & Spa

10/10 Loistava

Ignacio, Orizaba

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente personal muy amables y pacientes, William una persona muy atenta excelente capacitación para atención al cliente lo felicito
Yöpyi 3 yötä maaliskuussa 2024
E-Concierge vastasi 29.3.2024
Estimado huésped. La agradecemos por compartir la reseña de su estancia en Dreams Tulum Resort & Spa. Nos alegra saber que cumplimos con sus expectativas, y que nuestro colega William ha causado una excelente impresión por el servicio que le brindó, nos aseguraremos de hacerle llegar su reseña. Esperamos nos visite muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 OK

Octavia M

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Attended this property for a friend's wedding. Beach Buttle: Gentlemen by the name of Salvador was a phenomenal attendant in the beach area! He made the beach experience fun! Conditions of the rooms were deplorable. 1st room, strong unbearable smell of sewage, bathroom shower door missing, room filty, entrance door did not close properly. The swim out pool was not clean when we arrived. 2nd room, filty: bed linen not clean, vomit on the glass of the bathroom enclosure and overall room conditions poor: room needed to be dust, swept and mopped. 1 light out in the bathroom. 2 housekeepers and a maintenance worker came to correct the condtions of the room and they did. Afterwards, we were assigned a housekeeper by the name of Silvio, she was great! She attended to all of our cleaning needs. She ensured the room was cleaned daily with fresh linens and towels. The food and drinks around the resort were subpar. The Coco Cafe area near the check in desk had better tasting pastry/food then the restaurants. Staff was courteous and friendly.
Yöpyi 5 yötä maaliskuussa 2024
E-Concierge vastasi 26.3.2024
Dear guest.We thank you for posting your review of your stay at our resort.We are sorry for any inconvenience during your stay. We are glad that you noticed the effort our team put into improving the cleaning of your rooms.We will work to improve the aspects that marred your experience to prevent them from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Hirveä

Derrick

Yöpyi 4 yötä maaliskuussa 2024
E-Concierge vastasi 15.4.2024
Dear guest.Thank you for posting your review.We are sorry that your experience was not what you expected, we apologize.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Karla Ivette Contreras

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Everyone there was helpful, professional and knowledgeable.
Yöpyi 4 yötä maaliskuussa 2024
E-Concierge vastasi 26.3.2024
Dear guest.We thank you for posting your review through Expedia.We are pleased that your stay was pleasant and that our service exceeded your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

carlos

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Didn’t like the service in restaurants we waited a long time for service but (others) didn’t it one restaurant we went in we were the first one in and the last one served it happened multiple restaurants….
Yöpyi 3 yötä maaliskuussa 2024
E-Concierge vastasi 21.3.2024
Dear guest.We thank you for your feedback.We apologize for the inconvenience caused during your visit to our restaurants. We have implemented measures to reduce wait times and improve the overall experience.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Jacqueline E

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The shows and performances executed by the resort were wonderful. The accommodations and conveniences included in the all-inclusive, such as drinks, food, towels, seating, etc. all seemed plentiful as well. However, we really wish the quality of the food had been better. There were times when food served or sitting out was cold. The quality of the rooms could've been better as well. Our AC never seemed to cool down the room and the bathroom toilet wouldn't flush on occasion.
Yöpyi 3 yötä maaliskuussa 2024
E-Concierge vastasi 20.3.2024
Dear guest.We thank you for sharing the feedback about your stay.We appreciate your feedback regarding your stay and will use it to improve our offerings, including the food, rooms, and A/C.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Elvis Eduardo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Es un hotel relativamente antiguo pero amenizado, limpieza, comida y personal super excel. ente
Yöpyi 2 yötä maaliskuussa 2024
E-Concierge vastasi 20.3.2024
Estimado huésped. Le agradecemos por publicar la reseña de su estancia a través de Expedia. Nos alegra saber que su experiencia fue positiva y que destaca diversos aspectos de nuestro resort que superaron sus expectativas. Esperamos nos visite de nuevo muy pronto Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Hirveä

valerie, Ottawa

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Paid extra for preferred club room Ocean but the AC wasnt working well so we couldn't ope curtqins the whole time we were there. Beds uncomfortable and smelled. Food was not great. Ceiling leakes in one room. NOt worth the money we paid
Yöpyi 7 yötä maaliskuussa 2024
E-Concierge vastasi 20.3.2024
Dear guestWe thank you for posting your review of your stay at our resort.We apologize for not meeting your expectations, for which we apologize. Your review will help us improve the aspects in which we failed you and that you describe in your review.We hope you will consider giving us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Leonidas

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
E-Concierge vastasi 12.3.2024
Dear guest.Thank you for rating your experience at Dreams Tulum Resort & Spa. We are glad you enjoyed your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Arminda

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We were there 5 days and they only cleaned out room twice. We had to request extra towels because of that. The restaurants had a problem accommodating quests at dinner time. Extremely unorganized and unprepared for how many people need to eat dinner in the evenings. They didn’t take reservations and the wait time was over an hour at every restaurant. They only had a buffet available for dinner one of our nights. The rest of the nights we had to wait to eat. It was bad. The beach was as kept clean. The poolside grill was good. Drinks were good. The servers were always prompt. Never had any issues with them. The public restrooms were always clean. The staff was friendly. The entertainment wasn’t great. Just mediocre. However, they did have a silent disco one night that was super fun! We felt safe the entire time.
Yöpyi 4 yötä helmikuussa 2024
E-Concierge vastasi 2.3.2024
Dear guest.We thank you for sharing your review.We appreciate you mentioning the positive aspects of your experience, and we also welcome your constructive comments that will help us improve.We look forward to your next stay so that we can demonstrate our improvement. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Monica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä helmikuussa 2024
E-Concierge vastasi 21.3.2024
Dear guest.We thank you for positively evaluating your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Alejo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place to relax and spend quality time with your love ones.
Yöpyi 7 yötä helmikuussa 2024
E-Concierge vastasi 28.2.2024
Dear guest,Thank you for sharing your review of your stay at Dreams Tulum Resort & Spa.We are delighted that your stay was pleasant and that we met your expectations and those of your loved ones.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Huono

Jonathan

Yöpyi 3 yötä joulukuussa 2023
E-Concierge vastasi 28.2.2024
Dear guest,Thanks for sharing your review.We apologize for the experience that did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Huono

Jennifer De

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
The staff was so loud at night with the walkie talkies, the property was not quite at any point. We didn’t get much sleep from this and it was a very rude how the workers would deliver the food for others and just bang on the doors till they answered… it could have been 20 mins…
Yöpyi 5 yötä helmikuussa 2024
E-Concierge vastasi 27.2.2024
Dear guest.We thank you for sharing your feedback.We apologize your stay did not meet your expectations and that you did not have the relaxing experience you deserved. We have thoroughly reviewed the issues you raised with our senior management. We will be taking appropriate measures to avoid such incidents in the future.We hope you give us a new opportunity to demonstrate our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Yavuz

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Some of the staff were mean - especially the one named “Ester”. Rest of the staff were great, very nice and friendly.
Yöpyi 5 yötä helmikuussa 2024
E-Concierge vastasi 26.2.2024
Dear guest.Thank you for posting your review through Expedia.We appreciate your feedback about our team's attitude, and we apologize. We will do our best to improve this aspect.We hope you will choose our resort for your next vacaction. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Elizabeth

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall an amazing hotel. Only downside is the slightly expensive taxi to Tulum!
Yöpyi 5 yötä helmikuussa 2024
E-Concierge vastasi 22.2.2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are pleased to know that your experience was positive; we appreciate your feedback about the taxi price. We kindly inform you that there is public transportation outside our resort, the cost of the transfer is 2 USD per person one way approximately. We are sorry to hear that we did not inform you of this when you were home.We hope you choose us again for your next vacation.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Huono

Camila

Yöpyi 6 yötä tammikuussa 2024
E-Concierge vastasi 20.3.2024
Dear guest.We thank you for posting your review of your stay at our resort. We are sorry that it was not entirely positive.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Richard, Indian Shores

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and low key property.
Yöpyi 5 yötä helmikuussa 2024
E-Concierge vastasi 22.2.2024
Dear guest.Thank you for posting your review of your stay at Dreams Tulum Resort & Spa.We are happy to know that we met your expectations.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Hirveä

Ariz A

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property is owned by Hyatt. Don't believe the pictures on the website, it's not glamorous as they make it look. This resort is old and worn out, puts Hyatt to shame. If you have a physical disability, this is not the place for you. The service is terrible, they don't speak or understand English. Front desk is notorious for not answering or hanging up on you. Antonio and Leonardo need some serious customer service training. The food is subpar, unless you are eating at the seaside grill or barefoot grill. There's a funky smell on the property. If you order room service, be prepared to wait 45 mins to an hour. The bathroom has poor lighting. The toilets throughout the resort are stained and disgusting, you would be lucky if you're able to flush. It's been a big disappointment.
Yöpyi 3 yötä tammikuussa 2024
E-Concierge vastasi 16.2.2024
Dear guest.We thank you for your feedback.We apologize for not meeting your expectations. Our senior management is aware of your observations and will take measures to improve where necessary.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

4/10 Huono

Shontell

Matkusti pienten lasten kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The property is in desperate need of updates, and repairs. Very limited food options.
Yöpyi 4 yötä tammikuussa 2024
E-Concierge vastasi 5.2.2024
Dear guest.Thank you for your review. We offer our apologies for not surpassing your expectations. We will take your constructive remarks into account to improve. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

6/10 OK

Fernando

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Facilities, and staff was super excellent. We have being in other resorts where they have a lot of activities at nights for entertainment. And Dreams Tulum Resort LIQUOR BRANDS are to poor, very, very, very low quality and the cheapest brands on the market.
Yöpyi 4 yötä tammikuussa 2024
E-Concierge vastasi 30.1.2024
Dear guest.Thank you for posting your review of your experience at our resort.We thank you for highlighting our facilities and the service our team provided you.Thank you also for your constructive comments about the quality of the liquors. We will take your comments into account to improve this aspect.We hope you will consider our resort for another stay, so we can have an opportunity to show you our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Lori

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fabulous property and great staff!
Yöpyi 7 yötä tammikuussa 2024
E-Concierge vastasi 30.1.2024
Dear guest.Thanks for your review.We are glad to know that your stay was pleasant.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Sergio

Hyvää: Henkilökunta ja palvelu
Yöpyi 4 yötä tammikuussa 2024
E-Concierge vastasi 30.1.2024
Dear guest.Thank you for posting a positive review of your stay.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Stephen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The food at the World Cafe was varied but only lukewarm.
Yöpyi 7 yötä tammikuussa 2024
E-Concierge vastasi 29.1.2024
Dear guest.We thank you for sharing your review of your stay at our resort.We appreciate your constructive feedback regarding the temperature of our buffet foods. We will take improvement actions to reverse this.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Daniel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä tammikuussa 2024
E-Concierge vastasi 20.3.2024
Dear guest.We are glad that you rated your experience at our resort as positive.We look forward to your return.Sincerely.Seve OyConserje electrónicoDreams Tulum Resort & Spa

10/10 Loistava

Angel, spring

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice ! Chill
Yöpyi 3 yötä tammikuussa 2024
E-Concierge vastasi 24.1.2024
Dear guest.We thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are glad to know that you enjoyed your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Bianca

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love dreams Tulum 10/10 best service I have ever received. This is why my wedding is here and I continue to come back
Yöpyi 1 yön tammikuussa 2024
E-Concierge vastasi 24.1.2024
Dear guest.We appreciate you took the time to post your review through Expedia. We are honored to learn about your recent positive experience at our resort. We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

LUIS

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ok
Yöpyi 4 yötä tammikuussa 2024
E-Concierge vastasi 29.1.2024
Estimado huésped. Gracias por tomarse el tiempo para publicar la reseña de su experiencia en Dreams Tulum Resort & Spa. Esperamos su regreso. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Mayra Alejandra Gudino

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Me encanta la comida!!!!
E-Concierge vastasi 20.1.2024
Estimada huésped. Le agradecemos el habernos visitado recientemente, y por tomarse el tiempo para compartir su reseña a través de Expedia. Nos alegra saber que su estancia ha sido placentera, y que nuestra oferta gastronómica cumplió con sus expectativas. Nuestro equipo de chefs estarán muy motivados al leer su reseña. Esperamos nos visite muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Nana, Springfield

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Generally their services were good.
Yöpyi 3 yötä tammikuussa 2024
E-Concierge vastasi 16.1.2024
Dear guest.We thank you for posting your review of your stay at our resort.We are happy to know that we met your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Cynthia, Lakeville

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I’ll start by giving my demographics. I’m 59 years old, live in Minnesota and I’m adventuresome and flexible. My husband and I spent 6 nights at Dreams Tulum. PROS: • Gorgeous grounds and beautiful beach • “Preferred Club” beach area and the cabanas • Very accommodating and friendly staff • Close to downtown Tulum CONS: • Not the dining options advertised. Some restaurants are closed some days. • Hyatt and the Marriott empire. Provides local jobs but the real money goes back to the US • Hyatt Vacation Club and the sales meeting. Very disappointing program and lack of transparency about the fine print. After looking online, we found most people were very unhappy after joining this program. • Too expensive overall in my opinion. We got lucky with an upgrade to the “Preferred Club” just before our trip but without it, rooms are a long way from the beach and you don’t get access to the “Preferred Club” beach area which have the cabanas that I love. HELPFUL TIPS: • It’s best to try and speak at least some spanish. The staff is not always bilingual (although they will try to help to the best of their abilities. • The food is not the same as an all-inclusive resort in the USA. I feel Mexico has healthier food overall but if you go and expect comfort foods from the US, you might be disappointed. The food is obviously locally sourced and keeping an open mind is helpful.
Yöpyi 6 yötä joulukuussa 2023
E-Concierge vastasi 16.1.2024
Dear guest.Thank you for posting your review of your stay at our resort.We are glad to know that you liked our facilities and convenient location.We have taken note of the feedback you provided in your review, and we will take it into consideration to make improvements in any areas that require attention. Our main goal is to ensure that language is not a barrier for our colleagues who work in guest areas. Thank you for bringing these concerns to our attention.We hope to welcoming you again soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

vasant

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 9 yötä tammikuussa 2024
E-Concierge vastasi 12.1.2024
Dear guest.We thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are glad to know that your experience was positive.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Christina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä marraskuussa 2023
E-Concierge vastasi 10.1.2024
Dear guest.We thank you for your positive review through Expedia.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Fanny Schwartzman

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dreams Tulum staff is priceless always giving the extra mile for the clients! My family and I love this place is our favorite space to go on vacations!
Yöpyi 10 yötä joulukuussa 2023
E-Concierge vastasi 8.1.2024
Dear guest.We appreciate you taking the time to share your experience at Dreams Tulum Resort & Spa.We are delighted to hear that your stay was enjoyable and that our team's service exceeded your expectations.We hope to welcome you again very soon.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä joulukuussa 2023
E-Concierge vastasi 8.1.2024
Dear guest.Thank you for posting the positive review of your stay at our resort.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

martin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä joulukuussa 2023
E-Concierge vastasi 8.1.2024
Dear guest.Thank you for posting your review of your stay at our resort.We look forward to your return.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

María

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El servicio y atención al cliente son excepcionales! Seguro será un lugar al que regresaremos muy pronto!
Yöpyi 4 yötä joulukuussa 2023
E-Concierge vastasi 8.1.2024
Estimado huésped. Le agradecemos por tomarse el tiempo para publicar su opinión de su experiencia en Dreams Tulum Resort & Spa. Nos alegra saber que su estancia fue placentera, y que ha destacado el servicio que brindamos a nuestros valiosos huéspedes. Esperamos darle la bienvenida muy pronto de nuevo. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Sesar

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
E-Concierge vastasi 6.1.2024
Dear guest.We thank you for publishing the rating of your stay at Dreams Tulum Resort & Spa.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Angel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Siempre es un placer hospedarme en algún dreams, la hospitalidad, el servicio y la comida es genial. Sin hablar de las instalaciones que igual siempre te sorprenden por sus amenidades.
Yöpyi 4 yötä joulukuussa 2023
E-Concierge vastasi 2.1.2024
Estimado huésped. Le agradecemos por haber elegido Dreams Tulum Resort & Spa para su reciente estancia. Estamos muy contentos de saber de su experiencia positiva en nuestro resort y que nuestras instalaciones, opciones gastronómicas y el cálido servicio que nos caracteriza hayan superado sus expectativas. Esperamos seguir contando con su preferencia en sus futuras estancias en Tulum. Sinceramente. Seve OyE-ConciergeDreams Tulum Resort & Spa

8/10 Hyvä

Jorge Antonio Gutierrez

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff and the property overall is really good but there were some details that still makes it not achieve the level they should be. For instance, at check-in, they emphazised the check-out hours but they didn't have our room ready until 2 and a half hours later. An I had to practically beg to have at least a place to change into our beach wear, as they didn't even offered a temporary room or anything. Of course at check out, we decided to stay a bit longer, as our transportation pick up was at 3 pm but the keys were deactivated at 12 pm, check out time. I had to go back to reception and then explain everything to have my stay extended "as a courtesy" until 3 pm and have keys reactivated, which took almost 20 minutes as their process is extremely bureocratic. I even had to sign a letter that I was receivinge this extension. So all in all, I think the should do better if they want to achieve a real five star resort level.
Yöpyi 3 yötä joulukuussa 2023
E-Concierge vastasi 27.12.2023
Dear guest.Thank you for posting your review of your experience at our resort.We thank you for posting the positive aspects of your experience, such as the care provided by most of our colleagues and our facilities.We apologize for not meeting your expectations and for failing to have your room ready on time and in the waiting time for key programming. Our check-out time is at noon to ensure that rooms are ready for the next guests, but we are glad that we were able to grant you a late check-out beyond the designated time.We hope you will give us anoher opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

10/10 Loistava

Tequitia P

Hyvää: Palvelut/mukavuudet
Food
Yöpyi 3 yötä joulukuussa 2023
E-Concierge vastasi 27.12.2023
Dear guest.Thank you for posting your review of your experience at Dreams Tulum Resort & Spa.We are happy to hear about your positive experience at our resort and that you highlight our gastronomic offer in your review.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

2/10 Hirveä

Carlita

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
E-Concierge vastasi 27.12.2023
Dear guest.Thank you for your evaluation.We are sorry to hear about your low rating; we apologize for not meeting your expectations.We hope you give us another opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa