Exterior

Reviews of Le Bellune Paris Hotel

4 out of 5
Le Bellune Paris Hotel
35 Boulevard Victor, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 160 reviews" "
Rating 8 - Good. 37 out of 160 reviews" "
Rating 6 - Okay. 6 out of 160 reviews" "
Rating 4 - Poor. 5 out of 160 reviews" "
Rating 2 - Terrible. 6 out of 160 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Meena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. Our room was clean, with a comfortable bed and a nice bathroom. The staff were friendly and accommodating. The area felt safe and well connected. The spa facilities are lovely, and very good value as it was all included.
Stayed 3 nights in May 2024
Response from Serena on 14 May 2024
Dear MadamWe are delighted to read that your stay with us was excellent. Thank you for your kind words about the cleanliness and comfort of your room and our friendly staff. We are delighted that you enjoyed our safe and well-connected neighbourhood, as well as our inclusive spa facilities. We look forward to welcoming you back soon!Best regards,Serena

2/10 Terrible

vinit

Disliked: Cleanliness, staff & service
Good
Stayed 2 nights in Feb 2024
Response from Serena on 10 Apr 2024
Dear Guests,We sincerely regret that your stay at Hôtel Le Bellune did not meet your expectations with a 1/5. We invite you to share your impressions in more detail so that we can take your feedback into account to improve our service.Please accept our apologies for any inconvenience you may have experienced. We are committed to making your future experience more satisfactory.Sincerely

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Reception on 19 Feb 2024
Dear SirThank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Hotel Le Bellune

8/10 Good

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel great location
Fantastic hotel, perfect location for access to the Expo ground. Lots of buzzy restaurants around as well. Stunning view of the Eiffel Tower from my room. Only downside the TV channels were not working throughout my stay. Teabags & water not replenished throughout stay.
Stayed 3 nights in Feb 2024
Response from Reception on 19 Feb 2024
Dear Guest,Thank you for taking the time to share your positive experience about your stay at Hôtel Le Bellune. We are delighted to hear that you enjoyed the location and the neighbourhood.However, we are very sorry to hear that you experienced difficulties with the TV channels throughout your stay, as well as with the tea bags. Your comfort is our priority and we take this feedback seriously. We will immediately investigate these technical issues and take corrective action to ensure a seamless experience for our future guests.We look forward to welcoming you back to Hotel Le Bellune on your next visit, to provide you with an even more enjoyable experience.SincerelyHotel Le Bellune

8/10 Good

ravi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint hotel located very close to the Porte de Versailles exhibition space. The hotel seems relatively new. Its clean, elegantly designed and functional. The minor quibble is the gym. The machines in keeping with the style of the hotel are quirky and interesting but not suitable for serious exercise.
Stayed 6 nights in Feb 2024
Response from Reception on 19 Feb 2024
Dear Sir, Thank you for taking the time to share your impressions of your stay at our hotel. We are delighted that you enjoyed the atmosphere of our hotel and its proximity to the Porte de Versailles exhibition centre.We have chosen the WaterRower brand for our fitness equipment. This renowned brand, specialising in wellness, offers wooden, water-powered equipment designed by craftsmen.We look forward to welcoming you back in the future and providing you with an even more satisfying experience.Sincerely Hotel Le Bellune

6/10 Okay

jared

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Réception on 19 Feb 2024
Dear Guests,We sincerely regret that your stay at Hôtel Le Bellune did not meet your expectations. We invite you to share your impressions in more detail so that we can take your feedback into account to improve our service.Please accept our apologies for any inconvenience you may have experienced. We are committed to making your future experience more satisfactory.Sincerely Hotel Le Bellune

4/10 Poor

Claire

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
has potential but really disappointed
This hotel has the potential to be great but let down by things within thier control. firstly a pre-survey was sent out and everthing I put on it was completely ignored, secondly the website states has aircon but they had switched it off, the room was so small that it was unbearably hot my whole stay and I could not sleep due to this, reported a number of times, nothing at all done despite promises. breakfast poor. decor is great, concept it great and could be a really good hotel but due to the issues i had and the complete lack of response or service to try to address these, coupled with how far it is from the centre and how expensive it was, I would not recommend at all
Stayed 3 nights in Dec 2023
Response from Reception on 19 Feb 2024
Dear Madam,Thank you for taking the time to share your experience and we are very sorry that your stay did not live up to your expectations. Regarding the pre-survey, we are aware that your preferences were not taken into account as they should have been, and we sincerely apologise for this oversight. We take this situation very seriously and are putting measures in place to improve our process for following up customer requests.Regarding air conditioning, we would like to clarify that our rooms are equipped with an air conditioning system, activated from spring onwards for ecological reasons. However, we should have been able to resolve any overheating issues by turning the system off, and we regret that this was not the case. Regarding breakfast, we are sorry that it did not meet your expectations. We place great emphasis on the quality and variety of our buffet, with both savoury and sweet options, including homemade cakes. We take your comments into account to improve our offer.We appreciate your constructive feedback and hope to have the opportunity to regain your trust in the future by offering you a more enjoyable experience.Best regards,Hotel Le Bellune

4/10 Poor

Brandon

Stayed 5 nights in Nov 2023

8/10 Good

Store

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Natacha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à Paris
Excellent hôtel et service incroyable. Nous avons adoré. À proximité de l’ensemble des sites à visiter. Métro et train facile d’accès à quelques pas de marche
Stayed 5 nights in Dec 2023

10/10 Excellent

Sammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel😉
Stayed 1 night in Dec 2023

4/10 Poor

Cho Yi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We went to the spa and was hoping we could use the steam room. We told a staff that the steam room did not work. He asked us to wait there. 20 mins later, we received no response. My husband went to front desk and asked again. We waited another 20 mins. No one helped us or followed up. We were ignored there. On top of that, our towel warmer was broken. We were told that they would fix it the next day. Again, no one followed up. The manager said sorry for the bad experience. That was it. It was unpleasant in general.
Stayed 5 nights in Nov 2023
Response from Joseph BAKER on 21 Dec 2023
Dear Cho Yi, Please accept our sincerest apologies for the inconvenience. I do hope we shall have the opportunity to welcome back, in order that we may have the chance to deliver to you a more memorable experience. Best regards Front office manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fantastic hotel with beautiful clean rooms, and friendly staff. And a great view of the Eiffel Tower thrown in as well
Stayed 1 night in Nov 2023

8/10 Good

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
Best!
Stayed 6 nights in Nov 2023

10/10 Excellent

Rahul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel. Very clean, great staff, great decor, great location - couldn’t fault it.
Response from Serena on 10 Nov 2023
Dear Madam, Dear Sir, Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,

6/10 Okay

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
It would be really great if breakfast were included in a deluxe room.
Stayed 1 night in Oct 2023
Response from Cédric on 24 Oct 2023
Dear Leanna, Thank you for your feedback, I can say that your stay in its great majority went well, and we are extremely pleased. The points highlighted will of course be followed up in order to improve our services to better satisfy you.Please also note that we will be more than happy to welcome you among us next time.Yours faithfully,Front Office Manager

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Property is new, bedroom is very clean I can see the Eiffel Tower from my window Love the toiletries
Stayed 7 nights in Aug 2023
Response from Reception on 13 Oct 2023
Thank you !

10/10 Excellent

Laura, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Sep 2023
Response from Reception on 11 Oct 2023
Dear Mrs Laura, Thank you for taking time to let a comment about your stay in our hotel.We hope you enjoyed your stay and we will be happy to welcome you soon.Best regards, Reception

8/10 Good

Tianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay at Le Bellune. The room was tight by american standards but thats to be expected at french hotels. But it was clean, modern and everything worked well. The sauna was very nice and turned out to be very useful as my daughter came down with a head cold while we were there. There are lots of restaurants in walking distance as well as several options for public transportation less than 10 minutes away but it's far enough from tourist areas to truly enjoy the beauty of the city.
Stayed 4 nights in Sep 2023
Response from Candice on 29 Sept 2023
Dear Madam,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Candice.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
around the area in the back streets was dirty. Supermarket too far. Comunication to turist places is exelent
Stayed 2 nights in Sep 2023
Response from Candice on 29 Sept 2023
Dear Madam, Dear Sir,Thank you for staying at our hotel.We are sorry that you found the streets of Paris dirty, we strive to protect nature with ecoresponsiblecommitments.Near our hotel there is a supermarket 5 minutes walk away.We are located just opposite the exhibition centre. A well-known business location in the 15th arrondissement of Paris. Have a nice day,Candice.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was perfect, especially the view of the Eiffel Tower from my room
Stayed 3 nights in Sep 2023
Response from Candice on 29 Sept 2023
Dear Madam,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Candice.

8/10 Good

Immanuella

Stayed 2 nights in Sep 2023
Response from Candice on 29 Sept 2023
Dear Madam,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Candice.

10/10 Excellent

Griselda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here! Close to eateries and shops. The hotel was clean, helpful and had an amazing bar. Will definitely stay here again upon returning to Paris.
Stayed 1 night in Sep 2023
Response from Candice on 29 Sept 2023
Dear Madam,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Candice.

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and some rooms have a view of the Eiffel tower. The breakfast was great and gym and pool were lovely. The staff were very friendly & helpful. The only downside is that the city shuts down Sunday evenings so there is little dining options and the hotel restaurant isn’t open. Overall it was nice & we would consider staying there again.
Stayed 3 nights in Sep 2023
Response from Candice on 29 Sept 2023
Dear Madam, Dear Sir, Thank you for your positive comments!The hotel restaurant is open every evening except Sunday evening. However, we do make antipastison request.We would be delighted to welcome you back to our establishment.Have a nice day!Candice.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay😊
Everyone was super friendly and helpful👍
Stayed 2 nights in Sep 2023
Response from Serena on 21 Sept 2023
Dear Madam, Dear Sir, Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful. Very short walk to the metro. Room was very clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Serena on 20 Sept 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Nefer, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Property and rooms very clean. Hotel is very close to a Metro station so even though its not in the heart of the city the location is convenient. Staff very friendly.
Stayed 4 nights in Sep 2023
Response from Serena on 20 Sept 2023
Dear Sir, Dear Madam,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Lyusen, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. The hotel staff are very attentive and professional. The spa was great after a long flight.
Stayed 3 nights in Sep 2023
Response from Serena on 15 Sept 2023
Dear Madam, Dear Sir, Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

8/10 Good

Faustina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I'll definitely stay there again
Stayed 2 nights in Sep 2023
Response from Serena on 13 Sept 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Alicia

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, cozy, stylist and new
Immaculately clean, beautiful, new and cozy hotel. The staff are all so kind and helpful. The breakfast included in the stay was absolutely delicious. The spa was heavenly after a long day of walking in the heat in the city. Highly recommend and would return again.
Stayed 3 nights in Sep 2023
Response from Serena on 13 Sept 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and very impressed.
Stayed 4 nights in Sep 2023
Response from Serena on 13 Sept 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Gabriel

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Serena on 10 Nov 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and price, not to far from attractions.
Stayed 6 nights in Aug 2023
Response from Serena on 29 Aug 2023
Dear Madam, Dear Sir, Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

8/10 Good

Stephen

Liked: Property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Serena on 29 Aug 2023
Dear Madam, Dear Sir, Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Christopher James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, the staff were friendly and helpful. It’s not the most ‘touristy’ area, but everywhere is accessible with the Tram station being literally opposite with two metro stations within 5-10 mins walk. Would recommend and stay again.
Stayed 5 nights in Aug 2023
Response from Serena on 23 Aug 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Staff was so kind and helpful. The hotel was clean and quiet — perfect. There is even a waterpark a short walk away (same plaza as Decathalon store). The metro/subway station is a short walk down the street. If I am in Paris, I would DEFINITELY stay here again. Loved it!
Stayed 4 nights in Aug 2023
Response from Serena on 23 Aug 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Sertseluel

Stayed 4 nights in Aug 2023
Response from Serena on 13 Sept 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

6/10 Okay

Esther

Travelled with group
Liked: Amenities
The property was ok, staff were ok. Rooms were smaller than expected and had poor lighting. The pool and sauna were nice. However, they should invest in having enough robes and towels for all guests when they use that facility, as some people had them and others had to use the towels from their rooms.
Stayed 2 nights in Aug 2023
Response from Serena on 17 Aug 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your comments about your stay at Hotel Le Bellune. We are delighted to hear that you enjoyed our property and our staff.With regards to the pool and sauna facilities, we regret the problems you experienced with the bathrobes and towels. We understand the importance of having an adequate number of dressing gowns and towels for all our guests. We would like to inform you that we have experienced difficulties with our launderer which has affected the availability of these items during your stay. We take this situation very seriously and are committed to resolving this issue to ensure that our guests enjoy a pleasant and comfortable stay.Your feedback helps us to improve our services and facilities. We thank you again for your feedback and look forward to welcoming you back to Hotel Le Bellune to provide you with a more satisfying experience.Best regards,Serena

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay, staff were super helpful and friendly all the way.
Stayed 4 nights in Aug 2023
Response from Serena on 10 Aug 2023
Dear Madam, Dear Sir, Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Serena on 9 Aug 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa area is relaxing & the staff at the hotel were all incredibly kind & helpful.
Stayed 5 nights in Aug 2023
Response from Serena on 9 Aug 2023
Dear Guest,Thank you for your kind comments about our spa and our staff. Your satisfaction is our priority, and we are delighted that you enjoyed your relaxing spa experience and the friendliness of our team.We look forward to welcoming you back in the near future.Yours sincerelyThe team at Hotel Le Bellune

10/10 Excellent

Abraham, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel….. food on every corner, we went through some neighborhoods close by and found some great pastries. Eugene’s on the corner has great food, my favorite being the chicken burger. The hotel is modern, clean and very relaxing. We didn’t get to use the spa, as it’s a bit small and when we tried to go, 4 people were there and there wasn’t much room for 2 more people to fit. The staff was absolutely amazing. They helped us get our SIM card set up, helped us with things to do nearby, train/metro station questions…. They were always there to help.
Stayed 4 nights in Jul 2023
Response from Serena on 31 Jul 2023
Dear Guest,Thank you very much for taking the time to share your experience at the Bellune Paris. We are delighted to read that you had a wonderful stay at our hotel and that you enjoyed our location.However, we are sorry to hear that you were unable to make use of our spa as you would have wished due to overcrowding. We are taking this into account to improve our guests' access and experience of the spa.We are delighted to hear that our staff were absolutely fantastic in providing attentive assistance and answering all your questions. We strive to provide a warm and caring service to all our guests.Thank you again for your kind compliments and valuable feedback. We sincerely hope to have the opportunity to welcome you again on your next visit to Paris, in order to offer you an even more pleasant and memorable experience.Best regards,Serena

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great room
Stayed 1 night in Jul 2023
Response from Serena on 31 Jul 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

2/10 Terrible

Yann

Stayed 6 nights in Jul 2023
Response from Serena on 17 Aug 2023
Dear Sir,We appreciate you sharing your thoughts about your experience. We sincerely regret that your stay did not meet your expectations. If you have the opportunity, we would be grateful if you could provide more details, which would help us to improve our customer service.Sincerely Serena

10/10 Excellent

Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 6 nights in Jul 2023
Response from Serena on 31 Jul 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your experience at Le Bellune Paris with us. We are delighted that you enjoyed your stay and hope to welcome you again very soon.Best regards,Serena

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the breakfast buffet, lots of choice. The hotel is very clean and quiet. I liked that Chromecast was provided so we could cast movies from our phone. The staff are friendly. We really liked that it was close to the Metro line 12 which goes all the wayvto Montmartre.
Stayed 6 nights in Jul 2023
Response from Serena on 23 Jul 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed our varied continental breakfast buffet with a wide choice of fresh and homemade products. Customer satisfaction is our priority, and we are pleased that you found our hotel clean and peaceful.We are also delighted to have been able to offer you the Chromecast so that you can enjoy your favourite films from your phone.Our team prides itself on providing attentive service.As for the proximity of metro line 12 to Montmartre, we are happy to have made it easier for you to get around and explore the city.Thank you again for your preference and positive feedback. If you plan to return to Paris, we would be delighted to welcome you back.Best regards,Serena

10/10 Excellent

reza

Liked: Cleanliness, staff & service, property conditions & facilities
This is beautiful and new building with small pool and fitting room and place for breakfast fast so beautiful and friendly staff and every day comes tor clean up in the morning or afternoon, Thanks
Stayed 5 nights in Jul 2023
Response from Serena on 23 Jul 2023
Dear customer,Thank you very much for your complimentary comment! We are delighted to hear that you enjoyed our beautiful new property, which opens in December 2022, and the services we offer.We are delighted to hear that you enjoyed the indoor swimming pool and the breakfast area with a continental buffet of fresh, home-made products. Our team strives to make your stay as pleasant as possible, and we are pleased that you found our staff friendly and attentive to your needs.The cleanliness of our rooms is a priority for us, which is why we provide a daily cleaning service, morning and afternoon, so that you can relax in a clean and tidy environment.We thank you again and hope to have the pleasure of welcoming you again on your next visit.Best regards, Serena

10/10 Excellent

Neelam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very nice. Rooms are spacious and well organized for Paris.
Stayed 7 nights in Jul 2023
Response from Serena on 23 Jul 2023
Dear customer,Thank you very much for your kind words! We are delighted to hear that you found our establishment very pleasant. Your appreciation of our spacious and well-organised rooms for Paris warms our hearts.We constantly strive to provide our guests with a comfortable and memorable stay, and we are glad that you enjoyed your experience with us.If you have future plans to return to Paris, we would be delighted to welcome you back.Yours sincerelySerena

2/10 Terrible

Adekunle

Disliked: Staff & service, property conditions & facilities
I didn’t like anything it was very terrible!
Stayed 3 nights in Jul 2023
Response from Serena on 23 Jul 2023
Dear Guest,We are very sorry to hear that your experience at our hotel did not live up to your expectations. Your satisfaction is our top priority and we regret that we were unable to meet your expectations this time.We would like to understand in more detail what you did not like about your stay. If you can give us details of the aspects you found bad, it would greatly help us to identify areas for improvement in our service.Your feedback is important to us as we are constantly striving to improve our establishment and provide our guests with a positive experience. Your constructive feedback will help us to make the necessary adjustments to better meet the expectations of our future guests.Thank you for giving us the opportunity to improve, and we hope you will give us another chance to welcome you in better conditions in the future.Please do not hesitate to contact us directly to discuss your concerns. We are here to listen and make any necessary improvements.Sincerely Serena

10/10 Excellent

Mildred

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a perfect view of the Eiffel Tower from our room. It was perfect because my 7-year-old son was able to watch the Eiffel Tower fireworks from our room. The only thing that annoyed me was that another guest on our floor kept slamming their door in the evening. The doors are quite heavy and when you don’t pay attention they slammed; not an issue with the hotel itself just the inconsiderate individual who didn’t think of others.
Stayed 3 nights in Jul 2023
Response from Serena on 23 Jul 2023
Dear customer,Thank you for your kind comment! We are delighted to hear that you enjoyed our beautiful hotel with its stunning views of the Eiffel Tower. We hope your son had a memorable time watching the fireworks from the room.We apologise for the inconvenience caused by the noisy doors and will take steps to minimise such incidents in the future.We also hope you enjoyed the homemade cakes we made especially for 14 July, which are available from reception.We would be delighted to welcome you back on your next visit to Paris.Best regards,Serena