Puerto de la Cruz Town Hall

Too far out from town and beach. Breakfast was the worst we’ve had. Cold beans, cold bacon, cold sausage cold everything.

This hotel should be perfect in every way. Sadly, we were there when some major construction was happening resulting in a large area being out of bounds. The construction then expanded into areas that were still open such as in the toddler splash pool. We had to stop our son using it as there were tools left lying around and open drains etc. Various areas randomly were taped off at different times so overall the hotel just didnt feel safe with a 2 year old so we were always a bit on edge.When we mentioned this to reception, they said they didnt think it was unsafe (despite us showing photos of another child picking up tools left at the side of the pool!) and even when we wrote a formal complaint, reception said they couldn't do anything about it and passed us the email of head office. Head office sent a standard 'sorry you were inconvenienced' letter but have failed to address the actual problem! The resort looks stunning and without the construction work, im sure it would have been fabulous. The a la carte restaurants are definitely where you want to eat as the buffet is loud, repetitive and generally just mediocre food. The shows are great and the rooms are fantastic.

Excellent! I can’t fault Hotel Botanico for anything. Beautiful and well-maintained gardens. The spa is wonderful and included in the price. Live entertainment at night. I can’t ask for anything more. If you’re in the area, do yourself a favor and book at least one night in Hotel Botanico