Adinkerke Holidays from €580

We had a very nice one night stay. Great peaceful location in the heart of the forest, when you look outside your window you look into the forest. Very friendly and helpful staff. Nice accomodation, could use a little tlc in some corners, but that's just regular wear and tear. Rooms are practically designed, a little dark for my taste (but that's personal preference). If I need to give one negative feedback point, you need to make reservations for the pool (time slot of 45min / 30 persons) it can get a little crowded. Would definitely stay here again in the future.

The whole hospitality and infrastructures. Also is in a nice region and near to my interests

Hotel was clean and had nice decor. Area was relatively quiet and convenient with nearby metro stations and shops. We had an issue with the shower where the door was not flush with the ground. This resulted in water spilling into the rest of the bathroom and seeping into the bedroom. It wasn’t noticeable until I came out of the bathroom to see the floor of the bedroom was wet. We contacted the service desk and there was only one person manning the whole hotel. We asked if we could get cleaning services or at least some towels to sop it up and he said there were no cleaning people at night and since he was the only one there he couldn’t come up and leave the desk. We came down and grabbed towels and cleaned it up ourselves. He then gave us a different room to use which had a bathtub so we didn’t encounter the issue again. But this all happened around midnight and it was really inconvenient to replace our stuff and have to move when we were settling down for bed. He told us that there have been issues in the past with the bathrooms flooding due to poor design of the shower. We also read other reviews saying a similar story. Although the man was very nice, we were not impressed with how the hotel handled the matter. No one checked in again with us after this happened. When we brought this up to the front desk at checkout, they said they were going to email us about compensation details but they never did leaving us to write this review.

The staff were excellent here and the hotel was good value for the high star rating for the property. There however were a few issues. The shower floor was always overflowing outside onto the carpet after a short shower. The sauna was out of order for our entire stay. The spa was also not in operation for the duration of the trip. The hotel was perhaps a bit out of the way of the main attraction in Brussels.