Nice environment in park area

Hotel is very nice and clean. The views from the 12th floor are stellar and the cargo cranes in the port is within view. Very beautiful property, if you get a car you definitely have to pay for thier parking inside or outside. If you opt to drive a car the driving in germany is pretty easy other then the people on bicycles who dont seem to have any common sense or survival instinct. On normal nights the street is loud and full of people because its right next to a popular train station and St Pauli is a popular destination with the local populace at night. The neighborhood does look rather grimy with spray paint but is perfectly safe for anyone with common sense. The downtown area is 5 stops away and most of hamburg is within easy reach of mass transit. Also the hotel is taller then most buildings which makes it easy to find when your walking around. I only knocked off a star on property condition and facilities because the pillows were terrible and hurt my neck, the electric powered shades in the bathroom didnt work in my moms room and her mirror fell off the wall, niether of these problems are due to shoddy maintenance and problems like these are prone to happen, and when these problems were brought up to staff, the mirror was fixed promptly, and for the shades the hotel knows about the problem and management is working on a solution. Excellent hotel if you want to sight see, i will definitely stay here again. I did not eat at the hotel resteraunt or bar.

excellent location, quiet and clean, easy check in, staffing a little overwhelmed under breakfast seating/should have people wait at the desk and then someone accompany them to the table, we walked to an assigned table but other people just squeezed by and sat down at it..., otherwise great place to stay and excellent breakfast buffet