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Arvostelut: Imperial Hotel

4 out of 5
Imperial Hotel
Vester Farimagsgade 9, Copenhagen

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 851 kautta 2394 arvostelua" "
Arvosana 8 - Hyvä. 969 kautta 2394 arvostelua" "
Arvosana 6 - OK. 359 kautta 2394 arvostelua" "
Arvosana 4 - Huono. 151 kautta 2394 arvostelua" "
Arvosana 2 - Hirveä. 64 kautta 2394 arvostelua" "

8,0/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Susanna

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Erittäin siisti hotelli, hyvällä sijainnilla. Henkilökunta todella mukavaa.
Yöpyi 2 yötä maaliskuussa 2024
Imperial Hotel vastasi 4.4.2024
Dear Susanna,Thank you for your feedback!Best regards,

6/10 OK

Marita

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä joulukuussa 2023

8/10 Hyvä

Susanna

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Kylpyhuoneen huuurrelasisen oven vuoksi koko huone muuttui valoisaksi, kun sinne sytytti valot. Tämä häiritsi kanssamatkustajan unta todella paljon. Samoin lattian marina herätti hänet, vaikka luona yritti olla hiljaa, Aamiainen ei ollut suhteessa huonehintaan. Voisarvet ja muut leivonnaiset olivat sitkeitä ja maistuivat edellispäiväisiltä. Kasvissyöjille huonosti vaihtoehtoja .
Yöpyi 2 yötä marraskuussa 2023
Imperial Hotel vastasi 23.11.2023
Hi Susanna,Thanks for you feedback!I am sorry to hear about the bathroom situation. We have a glassdor to give privacy and stil modern style to the room. Its is possible to just turn the lights at the entrance and not the hold bathroom and the room.I would pass your comments to our Food and Beverage Manager. We do have fruit and vegetables, milk and yogurt plant-based and we can always talk to the restaurant in case your are looking for something specifik.Thanks again for your time!I hope you would like to stay with us again.Best Regards,Weena

8/10 Hyvä

Sanni-Mari

Hyvää: Siisteys ja henkilökunta ja palvelu
Hotel in a good location! The bacon was crispy, lots of points for that 👍 Last day it was nice to get a take away breakfast because it was an early flight. Thank you 😊
Yöpyi 2 yötä syyskuussa 2023
Nicolas - Booking Coordinator - Imperial Hotel vastasi 18.9.2023
Dear Sanni-Mari,Thank you very much for your feedback, and we are very happy to hear you have enjoyed your stay at the Imperial Hotel!We are looking forward to welcoming you back to the hotel another time!Best regards,

8/10 Hyvä

Emmy-Lee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä heinäkuussa 2023
Nicolas - Booking Coordinator - Imperial Hotel vastasi 31.7.2023
Dear Emmy-Lee,Thank you for your feedback!Best regards,

6/10 OK

Hanna

Hyvää: Henkilökunta ja palvelu
Perustason hotelli
Hankin superior-huoneen, mutta sain hyvin pienen ja pelkistetyn huoneen. Esimerkiksi jääkaapit puuttui.
Yöpyi 3 yötä huhtikuussa 2023
Imperial Hotel vastasi 3.5.2023
Dear Hanna,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I'm sorry to hear, that we did not live up to your expectations. The size of the room depends on which category you have booked. You can read about it in the description of the rooms category.We don't have fridges in all the rooms at the moment, but they will be replaced for something more environmental friendly and effective.Once again thank you for answering our survey.Best regards,Imperial Hotel

10/10 Loistava

Emma

Yöpyi 3 yötä helmikuussa 2023
Imperial Hotel vastasi 18.4.2023
Dear Emma,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel.Once again thank you for your comments.Best regards,Imperial Hotel

8/10 Hyvä

Jussi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2023
Imperial Hotel vastasi 2.3.2023
Dear Jussi,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel.Once again thank you for your comments.Best regards,Imperial Hotel

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2023
Imperial Hotel vastasi 2.3.2023
Kære Gæst,Først og fremmest tak for at du har taget dig tid til at svare på vores undersøgelse. Jeg sætter stor pris på feedback fra vores gæster, da det er med til at højne vores service og produkt.Jeg er glad for at høre om din overordnede tilfredshed med dit ophold hos os.Jeg håber du har lyst til at overnatte på Imperial Hotel næste gang du skal bruge en overnatning i København. Jeg ser frem til at byde dig velkommen.Mange hilsner,Imperial Hotel

6/10 OK

Emmi

Yöpyi 2 yötä joulukuussa 2022
Imperial Hotel vastasi 6.1.2023
Dear Emmi,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I’m pleased to read about your overall satisfaction with your stay at Imperial Hotel.Best regards,Imperial Hotel

10/10 Loistava

Minna Minna

Yöpyi 1 yön joulukuussa 2022

8/10 Hyvä

Leena

Yöpyi 4 yötä joulukuussa 2022

8/10 Hyvä

Pirjo

Hyvää: Siisteys ja henkilökunta ja palvelu
Erittäin hyvä sijainti, hyvä aamiainen.
Imperial Hotel vastasi 7.12.2022
Dear Pirjo,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel.Once again thank you for your comments.Best regards,Imperial Hotel

8/10 Hyvä

Esa, HELSINKI

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Hieman nuhjuinen
Yöpyi 1 yön syyskuussa 2022
Imperial Hotel vastasi 5.10.2022
Dear Esa,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel.Once again thank you for your comments.Best regards,Imperial Hotel

6/10 OK

Markku

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Yöpyi 4 yötä syyskuussa 2022
imperial vastasi 20.9.2022
Dear Guest,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments.Best regards,Imperial Hotel

8/10 Hyvä

Teemu

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Vanha tuttu. Äskettäin uusitut huoneet, stdhuone ok. Huoneet pihalle hiljaisempia. Sijainti hyvä.
Yöpyi 2 yötä elokuussa 2022
Imperial Hotel vastasi 3.9.2022
Dear Teemu,First of all thank you for taking your time to answer our survey. We appreciate feedback from our guests, as it helps improve our service and product.I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments.Best regards,Weena Murlá,Front Office Supervisor

10/10 Loistava

Antti

Yöpyi 2 yötä elokuussa 2022
imperial vastasi 31.8.2022
Dear Guest,First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product.I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments.Best regards,Imperial Hotel

8/10 Hyvä

Sofia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Really nice stay
Our room was clean and had everything we needed. The staff was professional and helpful. Location is perfect. Only negative thing was the trash and dead flowers on the hotel entrance. That being a small flaw I would give our stay 4/5 stars. Would definitely recommend!
Yöpyi 3 yötä elokuussa 2022
Imperial Hotel vastasi 7.8.2022
Dear Guest, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Imperial Hotel

8/10 Hyvä

Jari

Yöpyi 3 yötä heinäkuussa 2022
Imperial Hotel vastasi 23.7.2022
First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel. Once again thank you for your comments.

6/10 OK

Esa

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2022
Imperial hotel vastasi 24.5.2022
Dear Esa, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Imperial Hotel

10/10 Loistava

Sasu

Yöpyi 1 yön toukokuussa 2022
Imperial hotel vastasi 9.5.2022
Dear Sasu, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Imperial Hotel

10/10 Loistava

Johanna

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2021
TKL vastasi 14.12.2021
Dear Johanna, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Tommy Kloch Reservation Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2021
TKL vastasi 29.11.2021
Dear Guest, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Tommy Kloch Reservation Manager

6/10 OK

Peter

Huonoa: Siisteys
Hotel in the city center
Bad cleaning, wet towels left on the chair, dirty cuos left in the room and no new schampo. Very crowded in the breakfast room, though goos breakfast. Elevator very slow.
Yöpyi 2 yötä marraskuussa 2021
TKL vastasi 17.11.2021
Dear Guest, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I'm sorry to hear, that we did not live up to your expectations. Once again thank you for answering our survey. Best regards, Tommy Kloch Reservation Manager

10/10 Loistava

Nino Erik, Espoo

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Kaikesta
Yöpyi 1 yön marraskuussa 2021
TKL vastasi 12.11.2021
Dear Nino Erik, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Tommy Kloch Reservation Manager

8/10 Hyvä

Nino Erik, Espoo

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2021

8/10 Hyvä

Mika

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä sijainti keskustassa
Siisti hotelli hyvällä sijainnilla
Yöpyi 2 yötä lokakuussa 2021
Booking - Imperial Hotel vastasi 1.11.2021
Dear Mika, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Imperial Hotel

8/10 Hyvä

Jari

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
hyvä sijainti. ok huone. aamiaisella ruuhkaa ja ahdasta. lämpimät ruuatkylmiä
Yöpyi 2 yötä lokakuussa 2021
TKL vastasi 18.10.2021
Dear Jari, First of all thank you for taking your time to answer our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Once again thank you for your comments. Best regards, Tommy Kloch Reservation Manager

8/10 Hyvä

Juuso

Hyvää: Siisteys ja henkilökunta ja palvelu
Great breakfast, passable rooms
The breakfast at Imperial is awesome, and the location of the hotel is perfect to explore Copenhagen. It really doesn't get much better. However, unfortunately the rooms are quite outdated (the hotel is quite old, I guess) and that shows - the beds aren't super comfortable and a lot of noise comes in from the streets. So not the best place for good sleep. The restaurant downstairs is really good and service level is great.
Yöpyi 3 yötä lokakuussa 2021
MER vastasi 15.10.2021
Dear Juuso First of all thank you for answering our survey. I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel I hope you will stay with us again in the future and look forward to welcome you. Best regards, Maiken Elling Richardson - Booking Coordinator

4/10 Huono

Kari

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2021

8/10 Hyvä

Kari

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä kokemus.
Hyvä hotelli, keskeinen sijainti.
Yöpyi 2 yötä kesäkuussa 2021
JAB vastasi 14.6.2021
Dear Kari First of all thank you for your feedback I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to read about your overall satisfaction with your stay at Imperial Hotel Hope you will consider Imperial Hotel or another of our sister hotels in the Arp-Hansen Hotel Group next time you come to Copenhagen. Best regards Jack Andy – Reservations Coordinator

8/10 Hyvä

Harri

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 2 yötä kesäkuussa 2021
JAB vastasi 14.6.2021
Dear Harri First of all thank you for your feedback I appreciate feedback from our guests, as it helps improve our service and product. I’m very pleased to see your rating of 8/10 from your stay with us. Hope you will consider Imperial Hotel or another of our sister hotels in the Arp-Hansen Hotel Group next time you come to Copenhagen. Best regards Jack Andy – Reservations Coordinator

8/10 Hyvä

JOSE GUILLERMO MARQUEZ

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location, only the Wifi is unstable.
Yöpyi 3 yötä toukokuussa 2024
Imperial Hotel vastasi 23.5.2024
Dear Jose Guillermo,Thank you for your feedback! Best regards,

6/10 OK

yin fung

Matkusti kumppanin kanssa
顯示酒店進入口位置不清晰.入口似一般商場.應該做多一些顯示給遊客清晰.職員可以的話可以帶多點笑容.
Yöpyi 3 yötä toukokuussa 2024
Imperial Hotel vastasi 22.5.2024
Dear Yin,Thank you for your feedback! I will forward your comments to the management team.Best regards,

8/10 Hyvä

Tom

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location short walk to most things and the train is right outside the door. Staff was friendly and helpful. Amenities were okay, good sized room, but a little dated. Great stay overall.
Yöpyi 2 yötä huhtikuussa 2024
Imperial Hotel vastasi 7.5.2024
Dear Tom,Thank you for your feedback, and comments about your stay and the hotel! I'm pleased to hear you were satisfied with your stay at the Imperial Hotel!I wish you a great day!Best regards,

6/10 OK

Vincent Kwok Ming

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Mattress too soft.
Yöpyi 1 yön toukokuussa 2024
Imperial Hotel vastasi 7.5.2024
Dear Vincent,Thank you for your feedback!Best regards,

4/10 Huono

Zainab

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The AC was broken for some reason so I spent my nights in a boiling room, I had the option to open the windows and deal with the noise outside or use a hand-size fan and deal with the noise too (it was broken too). Every day I contacted the staff about this issue and still acted like it was the first time to heard that. If you are a VIP member, no VIP amenities nor room upgrade Otherwise, Copenhagen is a spectacular city to be in, and the people are so friendly and welcoming... definitely, visiting again but please not this hotel
Yöpyi 4 yötä huhtikuussa 2024
Imperial Hotel vastasi 7.5.2024
Dear Zainab,Thank you for your feedback! I'm sorry to hear you've had a bad experience at the hotel during your stay. To Expedia VIP guests we offer room upgrade upon availability, and a voucher for the restaurant to use during the stay. We don't offer other amenities besides the ones already located in the room.I hope you will visit us again in the future, and we are looking forward to welcoming you to the hotel!Best regards,

4/10 Huono

Janet

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä toukokuussa 2024
Imperial Hotel vastasi 7.5.2024
Kære Janet,Tak for din feedback!Bedste hilsner,

2/10 Hirveä

Tanveer, Plano

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
We had made a two-night reservation through Expedia and were looking forward to a great experience at the hotel. However, our stay was marred by unprofessional behavior from the hotel staff. Here are some of the experiences we had: - We were given a room on the first floor without a functioning AC or ventilation. We were not informed about the broken AC until the next day when we complained. When we did, the staff told us that the AC for the entire hotel had not been working for weeks. We checked with other guests and found this to be untrue. - The reception staff was unfriendly and unhelpful when we complained. They could have changed our room, but they showed no interest in resolving the issue. - When we asked for the manager's contact information to file a complaint, the staff was hesitant and confused us about when the manager would be available. - We sent an official complaint via email, copying their corporate office. Their response was not a sincere apology but rather an offer to discount the parking fee, which was an insult considering the uncomfortable room we had spent the night in. - Parking was located at another hotel, and the construction made it very difficult to drag our luggage on the pavement. - Breakfast was not up to the mark, and we would have preferred to eat elsewhere. - We are planning to file a complaint with HRT-ankenaevn as we believe the hotel staff misinformed us about the room conditions and available services.
Yöpyi 2 yötä huhtikuussa 2024
Imperial Hotel vastasi 2.5.2024
Dear Tanveer,Thank you for your feedback and your comments! I'm very sorry to hear about your bad expeperience at the hotel, and the staff. You've already contacted the management team, and I'm sure they will follow up on this case.Best regards,

10/10 Loistava

Luz

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location was very convenient. I enjoyed the hotel unfortunately I was just disappointed that I wasn't given an upgrade being VIP.
Yöpyi 2 yötä huhtikuussa 2024
Imperial Hotel vastasi 1.5.2024
Dear Luz,Thank you for your feedback! I'm glad to hear you have enhoyed your stay at the hotel, and I'm sorry to hear you were disappointed that you didn't get an upgrade, despite your Expedia VIP status, but we were sold out of larger rooms on that period.I hope we will be able to offer you an upgrade for your next stay!Best regards,

8/10 Hyvä

Jannecke

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sentralt
Yöpyi 2 yötä huhtikuussa 2024
Imperial Hotel vastasi 29.4.2024
Thanks very much for your feedback!Regards,Weena

8/10 Hyvä

Selina

Yöpyi 3 yötä huhtikuussa 2024
Imperial Hotel vastasi 23.5.2024
Dear Selina,Thank you for your feedback. We are pleased to see that you enjoyed your stay with us.

6/10 OK

fairy

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Great area, walking distance to city hall and trains/metro. Spotty WiFi and slow A/C
Yöpyi 4 yötä huhtikuussa 2024
Imperial Hotel vastasi 1.5.2024
Dear Fairy,Thank you for your feedback!Best regards,

8/10 Hyvä

Magnus, Torshavn

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastisk beliggenhed.
Yöpyi 3 yötä huhtikuussa 2024
Imperial Hotel vastasi 29.4.2024
Hej,Tak for din feedback!Håber du kommer på besøg igen,MvhWeena

10/10 Loistava

Brian

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fabulous room , very happy. Recommend highly
Yöpyi 1 yön huhtikuussa 2024
Imperial Hotel vastasi 23.4.2024
Dear Brian,Thank you for your feedback and nice comments about your stay!Kind regards,

6/10 OK

Derya

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ich fand es blöd, dass man die Reinigung einen Tag vorher anmelden musste. Dafür war das sehr umweltfreundlich, weil wir keine Reinigung gebucht haben, da es zu umständlich war.
Yöpyi 4 yötä huhtikuussa 2024
Imperial Hotel vastasi 22.4.2024
Dear Derya,Thank you for your feedback! I'm sorry to hear you had the impression that it was difficult to order cleaning the day before during your stay. Many guests order the daily cleaning though the Digital Guest scanning the QR code in many places in the hotel, or asking the front desk directly.Best regards,

10/10 Loistava

Andrea

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Imperial Hotel vastasi 22.4.2024
Dear Andrea,Thank you for your feedback!Best regards,

6/10 OK

ljubica

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Wasn’t impressed, the hotel is advertised as luxury yet room looked dated, bath was old with limescale and there was mould on tiles. We were top floor yet had lots of noise from the street at the back of the hotel, especially on a Saturday night, windows barely concealed any noise. The room had a small, cheap plastic kettle that was not clean and only black tea. Some of the duvets were stained so we had to ask for them to be replaced. Positives are the location next to the train station and room was spacious with comfortable beds.
Yöpyi 4 yötä huhtikuussa 2024
Imperial Hotel vastasi 19.4.2024
Dear Ljubica,Thank you for your feedback and comments about your stay! I'm sorry to hear you were disapointed with your room, and its amenities. Your comments were given to our housekeeping and technical department, and they will investigate these issues in that room.I'm glad to hear you liked our location, and the room had a good size with comfortable beds.I hope we can welcome you to the hotel another time!Best regards,

8/10 Hyvä

Isaac

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Really good
Yöpyi 1 yön huhtikuussa 2024
Imperial Hotel vastasi 19.4.2024
Dear Isaac,Thank you for your feedback!Best regards,

6/10 OK

Lulu

Matkusti perheen kanssa
It is more like a business hotel like a three-star western.
Yöpyi 3 yötä huhtikuussa 2024
Imperial Hotel vastasi 19.4.2024
Dear Lulu,Thank you for your feedback!Best regards,