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Arvostelut: Holiday Inn & Suites Dubai Festival City, an IHG Hotel

Holiday Inn & Suites Dubai Festival City, an IHG Hotel
Gateway Avenue, Festival City, Dubai

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 255 kautta 369 arvostelua" "
Arvosana 8 - Hyvä. 87 kautta 369 arvostelua" "
Arvosana 6 - OK. 10 kautta 369 arvostelua" "
Arvosana 4 - Huono. 8 kautta 369 arvostelua" "
Arvosana 2 - Hirveä. 9 kautta 369 arvostelua" "

9,4/10

Siisteys

9,2/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Leena

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2022
Holiday Inn DFC vastasi 3.2.2022
Dear Leena , Thank you so much for your positive rating of our hotel. We are delighted that you have enjoyed your stay with us. We hope to welcome you back in the near future. Warm regards, Sylvia Matei Operations Manager

10/10 Loistava

Leena

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2022
Holiday Inn DFC vastasi 3.2.2022
Dear Leena , Thank you for taking the time to share your review of your recent stay in our hotel. We are happy that you have enjoyed your stay with us. We hope to welcome you back in the near future. Warm regards, Sylvia Matei Operations Manager

10/10 Loistava

Tarkistettu asiakas

Yöpyi 3 yötä marraskuussa 2019
Reservation team DFC vastasi 28.11.2019
Thanks for staying with us and rating us.

10/10 Loistava

Maha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything
Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 23.5.2024
Dear Maha,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction. I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests. Warm regards, George Tawfik Assistant Front Office Manager

10/10 Loistava

Sherry

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Vivek at reception and concierge was exceptionally polite and helpful. He bought our bags to our room at 2am with a cheerful smile after we’d had a very long flight…. He was pleasant!
Yöpyi 2 yötä huhtikuussa 2024
George Tawfik vastasi 23.5.2024
Dear Sherry,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction. I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests. Warm regards, George Tawfik Assistant Front Office Manager

10/10 Loistava

XING

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All
Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 30.4.2024
Dear Xing,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 Hyvä

Omar

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
good
Yöpyi 7 yötä huhtikuussa 2024
George Tawfik vastasi 30.4.2024
Dear Omar,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 Hyvä

Sonja

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Nah am Flughafen, die Lage war somit ideal bei den Flugausfällen nach dem Unwetter. Freundliches Personal, Buffet nichts besonderes, aber dafür kann man vom Hotel direkt zur Shopping Mall (Festival City).
Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 30.4.2024
Dear Sonja,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Peter

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 22.4.2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Sam, Whitestone

Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 1.5.2024
Dear Sam,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Amro

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I like all and thank you for a great service
Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 15.4.2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Amro

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Thank you for great service
Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 15.4.2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 Hirveä

Zlata

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
George Tawfik vastasi 15.4.2024
Dear Zlata,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Sarbjit

Hyvää: Siisteys ja palvelut/mukavuudet
Close to airport and shopping
Yöpyi 3 yötä maaliskuussa 2024
George Tawfik vastasi 1.4.2024
Dear Sarbjit,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Harpreet

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
awesome
Yöpyi 2 yötä maaliskuussa 2024
George Tawfik vastasi 29.3.2024
Dear Harpeet,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Tobias, Gelnhausen

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really enjoyed my stay at the Holiday Inn Festival city. A new hotel, very modern, very nice and spacious rooms. Staff Is very kind and helpful. I am handicapped, and the people did everything to make my stay as comfortable and easy as possible. Whole Hotel is wheelchair accessible. Restaurant is very good too. And the hotel has direct access to Festival City Mall. Not the biggest Mall in Dubai, but plenty of shops and restaurants. I didn't miss anything. Short Taxi ride from the airport, mazbe 15min. To Dubai city Mall / Burj Khalifa. I will come back!
Yöpyi 4 yötä maaliskuussa 2024
George Tawfik vastasi 18.3.2024
Dear Tobias,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Erik

Yöpyi 2 yötä helmikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Erik,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Eduard

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Really comfortable
Yöpyi 1 yön helmikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Eduard,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Chintan Arvindbhai

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our stay with Holiday Inn Festival City was amazing! Very friendly staff and lovely food!
Yöpyi 6 yötä helmikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Chintan,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

JAMALUDEEN

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Jamaludeen,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Welcoming Top Hotel
I can only give this hotel good recension,fantastic welcome professional and welcoming hospitality Great staff all over the hotel , good food and very good suites, Well done all Thanks Peter Ward
Yöpyi 2 yötä tammikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 Hirveä

Ahmed

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Room was not clean, you can surface is not clean & stinky … room service clean rooms at 2 am so you cant sleep .. not recommended
Yöpyi 3 yötä tammikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Ahmed,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

10/10 Loistava

Ali

Matkusti perheen kanssa
كنت حاجز غرفه بسريرين وتفاجأة انهم مجهزين غرفة بسرير واحد ، ويقول راح نظيف لج سرير ورفضت واصريت علي حجزي اللي انا دافعته مسبقاً ، بعد ماتللكك الموظف واخرني في استلام الغرفه
Yöpyi 3 yötä tammikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Ali,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Laith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 14 yötä joulukuussa 2023
George Tawfik vastasi 15.3.2024
Dear Laith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 Hyvä

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Tariq

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Tariq,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Tae Hyung

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Friendly staff makes all the difference
Friendly staff in every step of the way, even after we had checked out.
Yöpyi 2 yötä tammikuussa 2024
George Tawfik vastasi 15.3.2024
Dear Tae Hyung,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Sajith

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä joulukuussa 2023
George Tawfik vastasi 15.3.2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Sajith

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä joulukuussa 2023
George Tawfik vastasi 15.3.2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

2/10 Hirveä

Mohammad

Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Mohammad

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Would have been better if not used Hotels.com
Horrible experience at the check-in. I booked 8 rooms and the receptionist refused to check in one of my guests because I did not use his middle name in the booking. Hotels.com was also terrible. On their system, it says the tax rate is 7AED, I was charged 15 at the hotel.
Yöpyi 3 yötä joulukuussa 2023
Sayed vastasi 25.12.2023
sorry for the inconvenience,the feedback will be shared soon with the team

10/10 Loistava

Rekha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Sung Jai

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
너무 좋았습니다
Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Ravinder Bir

Yöpyi 3 yötä joulukuussa 2023

10/10 Loistava

WAEL, Halifax

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good hotel connected with the festival mall with cat walk which is very convenient
Yöpyi 4 yötä marraskuussa 2023
Christian A. vastasi 30.11.2023
We appreciate your feedback

8/10 Hyvä

Manfred

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a good stay. Too expensive.
Yöpyi 3 yötä marraskuussa 2023
Michelle Gabuyog vastasi 21.11.2023
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

2/10 Hirveä

amer

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
George Tawfik vastasi 22.11.2023
Dear Amer,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

6/10 OK

Julia Astrid

Yöpyi 9 yötä lokakuussa 2023
Holiday Inn Suites Dubai Festival City vastasi 24.10.2023
Dear Julia Astrid,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Helen

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Young man on front counter
The young man on the front desk was very helpful and made my short stay feel special
Yöpyi 1 yön lokakuussa 2023
Holiday Inn Suites Dubai Festival City vastasi 14.10.2023
Dear Helen,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Christian A. vastasi 12.10.2023
Thank you for your valuable feedback

10/10 Loistava

Fujita

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ショッピングモール隣接で、買い物に便利。スタッフも程よい距離感で接してくれる。部屋の広さも十分。広くはないがバスタブもあり寛げる。余計なサービスはなく、機能的で快適なビジネスホテル。 ベッドの隅にゴミが落ちたままだったので、清掃を徹底してもらえたら、言うことなしです。
Yöpyi 1 yön lokakuussa 2023
Christan A. vastasi 10.10.2023
Thank you for your feedback on your recent stay. We appreciate it and will use it to improve.We're glad you liked the hotel's location near the shopping mall and enjoyed the spacious room with a bathtub. We aim to provide a functional and comfortable experience for our guests.We apologize for the oversight with the trash and will address it with our housekeeping team to ensure better cleanliness in the future.We've noted your comments about the staff and will work on enhancing the guest experience to make you feel more welcome.Your feedback is valuable, and we hope you'll stay with us again. We'll strive to make your next visit even better. If you have more suggestions, please share them. Thank you for choosing our hotel.

8/10 Hyvä

Tommy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Christian A vastasi 8.10.2023
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Susan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel for a stop over, close to the airport and linked to the Festival City Mall. The staff were all lovely.
Yöpyi 3 yötä syyskuussa 2023
Christian A vastasi 8.10.2023
Thanks for staying with us. We appreciate your feedback!

6/10 OK

Mohamed

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Check in experience was bad, despite I came very early morning before the check in time but the staff was unprofessional and rude and let me set for 2 hours untill a freind called them after that they checked me in.
Yöpyi 2 yötä syyskuussa 2023
Michelle Gabuyog vastasi 1.10.2023
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in. We strive to provide a welcoming and efficient check-in process for all our guests, and it's clear we fell short of our standards on this occasion.Your comments have been noted, and we will address this issue with our staff to ensure it doesn't happen again in the future. We truly value your input, and we hope to have the opportunity to make it up to you during your next stay with us.Thank you for choosing our hotel, and we look forward to serving you better in the future.

10/10 Loistava

robert

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
none
Yöpyi 3 yötä syyskuussa 2023
Ahmed Sayed vastasi 22.9.2023
Thanks , the feedback much ppreciated

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Mini Vacation
Great mini-vacation for our family of four, Convenient location - connected to a mall (Dubai Festival City) with food court and restaurants as well as pharmacies and deserts, good breakfast buffet with made to order omelettes/ eggs. Starbucks mini outpost in the lobby area as well.
Yöpyi 4 yötä syyskuussa 2023
Holiday Inn & Suites Dubai Festival City vastasi 18.9.2023
Dear guest,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager"

8/10 Hyvä

Qiang

Liikematkailija
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
nothing special. holiday inn is holiday inn
Yöpyi 3 yötä syyskuussa 2023
Michelle Gabuyog vastasi 17.9.2023
Thank you for taking the time to share your thoughts on your recent stay with us at Holiday Inn. We appreciate your feedback and value your opinion.While we understand that our brand may have a consistent standard, we always aim to provide a comfortable and enjoyable experience for our guests. Your comments help us identify areas where we can improve and make your next visit even more special.If you have any specific suggestions or preferences that would enhance your stay in the future, please feel free to share them with us. We're here to ensure your stay meets and exceeds your expectations.

10/10 Loistava

Kasper

Yöpyi 1 yön syyskuussa 2023
Michelle Gabuyog vastasi 17.9.2023
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

10/10 Loistava

Sebastian

Yöpyi 4 yötä elokuussa 2023
Sayed vastasi 29.8.2023
Thanks for your feedback , the same will be shared with the team

10/10 Loistava

Luciana

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2023
Holiday Inn & Suites Dubai Festival City vastasi 16.8.2023
Dear Guest ,Greetings From Holiday Inn & Suites Dubai Festival City, an IHG Hotel,We all thanked you for choosing us for your vacation and a thousand thanks for your trust and good reviews .We looking forward to welcome you hopefully very soon .