Hotellit 5 tähteä kohteessa Itä-Knoxville, Knoxville

”Vacation ruined by negligence and poor management. Our stay was a nightmare from the moment we arrived. We were provided the wrong entry code and left waiting outside in the cold for 40 minutes. While Robert the technician was very helpful, the property itself was a disaster. Not only was the hot tub broken and unusable on our first day, but there was also no hot water in the unit. We had to have maintenance out multiple times and eventually had to drive to the property management office...

”Had no clue the only entry to the cabin was up close to 40 steep steps. My daughter has a chronic health condition, and I have an injured ankle. The stairs was extremely difficult for us both. I only found about about the stairs during the email with information about the upcoming trip and instructions. I tried making contact ref these issues needing to be in the property info and was only told the information would be passed along. Did not receive any compensation, or any further contact. ...