I booked a stay at this hotel through Expedia, but was unable to sleep due to extremely poor conditions. The entire building was under construction and had an overwhelming odor. The room lacked basic amenities such as cups or glasses, a safety box, shampoo, soap, even a shower head, and even lighting—believe it or not, I had to rely on the bathroom light to illuminate the room. The bed was extremely unstable—just a single cough caused it to bounce so much that I nearly fell off.
The toilet flush wasn’t working properly, there was no phone in the room to call for assistance, the closet was broken, and the staircase leading to the rooms was not only damaged but smelled terrible.
To make matters worse, there was no reception service after 11 PM. I checked in around 10 PM, and upon seeing the condition of the room, I went to find help, only to discover the front desk was already closed. I had to leave the hotel just to buy water and disposable cups. By the time I returned, the main entrance was locked, and I was forced to enter through the back.
This stay was extremely disappointing and far below even the most basic hospitality standards. I kindly request a full-night stay compensation for the time wasted and the distress I experienced.
