8/10
We chose the hotel based on what looked like excellent price / quality ratio. The price was OK, but difficult to understand how the average rating shows 9,4. If you have travelled more, and lived in quality hotels, this hotel deserves an 8 but not more.
The dining area is pretty ordinary. Breakfast selection is excellent. Dinner buffet repeats the same dishes night after night. Service in the restaurant is, however, excellent, the staff deserves a 10.
The front desk staff unfortunately is mixed. Some very helpful ones, but also poor ones. The room we were originally given did not match what we had ordered. Despite me showing the confirmation in writing, the attendant was putting the blame on me (and trying to get me to accept the allocated room) as their own files showed something different. The problem seemed to be somewhere between the hotel and the booking site, but certainly not with me. The issue was ultimately resolved, but his attitude left a negative mark.
The pool area is nice, but the pools extremely small, be aware that there is no chance to really swim. There is a design fault with the facilities in that during rain some of the walkways from the rooms get flooded. They put towels on the walkways, but it is still very slippery and also doesnt have the look of a quality facility. Don´t use leather-soled shoes.
To end on a positive note, the wifi was good.
Jussi
Yöpyi 7 yötä helmikuussa 2022