Thank you for your kind review. We're delighted to hear that you found our staff friendly and helpful, and that your stay was hassle-free. We appreciate your feedback regarding the decor and will take it into consideration as we work on updates. It's great to know that our convenient location and nearby tram stop enhanced your experience. We look forward to welcoming you back for another enjoyable stay in the future.

Thank you for your feedback.We apologize for any inconvenience you experienced due to the condition of our rooms. Your comments regarding the need for repairs and carpet cleaning have been noted, and we will address these issues promptly to improve our accommodations.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

Thank you for your feedback.We apologize for the condition of the carpets in your room. We understand the importance of a clean and comfortable environment for our guests, and we are disappointed to hear that we did not meet your expectations in this regard.Please be assured that we take your comments seriously, and we will take immediate steps to address the stains on the carpets to ensure a more pleasant stay for our future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

Dear Diane,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 5/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Richard,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. Your feedback will be passed over to our management team for review and appropriate follow up.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Thank you for choosing to stay with us here at the Grosvenor Hotel.We hope to welcome you back soon when you're next back in Adelaide.

Thank you for choosing the Grosvenor Hotel Adelaide for your stay! We appreciate your visit and hope to welcome you back again soon.

Dear Liana,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 5/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Adam,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney, Assistant Front Office Manager

Dear Rosalie,Thank you for choosing Grosvenor Hotel Adelaide and for sharing your experience with us. We are delighted to hear that you enjoyed excellent customer service during your stay and that you found your room to be very comfortable and of a good size.We are pleased that our hotel's location was convenient for your needs, being close to events, shops, and dining options. Your kind words are greatly appreciated, and we will be sure to pass on your compliments to our team.We look forward to welcoming you back to Grosvenor Hotel Adelaide for another enjoyable stay in the future.Warm regards,IshwarFront Office Assistant Night Manager

Dear Paul,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Unfortunately, being an older hotel, the building itself has a centralised air-conditioning system, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay while Adelaide was experiencing a heatwave. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you.

Dear Graham,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. Your feedback will be passed over to our management team for review and appropriate follow up.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Phillip,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Dear Aimy,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept our sincerest apologies for your overall experience at our hotel. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Dear Stacy,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 4/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Jenny,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 3/5.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. We appreciate you sharing your rating, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Dear Daniel,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 5/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Daniella,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 3/5.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. We appreciate you sharing your rating, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Thank you for your feedback. I'm glad to hear that you found our hotel to be quiet. Providing a peaceful environment is important to us, and we're pleased that this aspect of your stay met your expectations. Thank you again for choosing to stay with us, and we hope to welcome you back in the near future.

Dear Tania,Thank you for sharing your feedback regarding your recent stay at Grosvenor Hotel Adelaide. We are pleased to hear that our location near the Convention Centre was convenient for your weekend work.If there are specific areas where we fell short that you would like to provide feedback on please let us know. We hope to have the opportunity to welcome you back in the future.

Dear Robert,Thank you for your feedback. We're pleased to know that you found Grosvenor Hotel Adelaide to be conveniently located near the convention centre.If there are any areas where you believe we could improve, please don't hesitate to share your feedback with us. We hope to have the opportunity to welcome you back to our lovely city.

Dear Emilie,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 10/10!Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Sharon,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 5/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Karyn,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Dear Danielle,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide. We sincerely apologise for any inconvenience and discomfort you experienced during your stay. We appreciate you sharing your rating, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Dear Tomomi,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 4/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Shane,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 5/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Gavin,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Dear Barbara,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. I will share your comments with our management team in regards to the full length mirror and lighting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Dear Minzhi,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Dear Kent,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 10/10! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Richard,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 10/10! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Mehdi, Thank you for taking the time to share your positive feedback regarding your recent stay at The Grosvenor. We are delighted to hear that you had a fantastic experience and appreciate your kind rating of 5/5.Our team strives to provide exceptional service, and we are pleased to learn that we met your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if you have any suggestions for how we can make your future visits even more enjoyable, please feel free to let us know.We value your patronage and look forward to welcoming you back to The Grosvenor for another excellent stay.Best regards,CharlieFront Office Night Manager

Dear Troy, Thank you for taking the time to provide feedback on your recent stay at The Grosvenor. We apologize that your experience did not meet your expectations, and we appreciate your honest evaluation.We would like to learn more about the specific issues you encountered during your stay so that we can address them and make improvements. If you could provide more details or share additional feedback, it would be immensely helpful in ensuring a better experience for our guests in the future.Your satisfaction is our priority, and we value your input. If there's anything specific you'd like to discuss or if you have suggestions for how we can enhance our services, please feel free to reach out.Thank you for your understanding, and we hope to have the opportunity to welcome you back and provide a more positive experience in the future.Best regards,CharlieFront Office Night Manager

Dear Patrick,Thank you for being a loyal guest at The Grosvenor and for your continued trust in our hotel during your trips to Australia. We appreciate your positive feedback and are thrilled to hear that you consistently find our hotel to be clean, efficient, and welcoming.Providing excellent service at a reasonable price is our priority, and we are glad to have met your expectations. If there's anything specific you love about your stays with us or if you have any suggestions for improvement, please feel free to share.We look forward to hosting you on your future visits to Australia and ensuring each stay is as enjoyable as the last.Best regards,CharlieFront Office Night Manager

Dear Dominic,Thank you for taking the time to share your feedback with us. We are delighted to see that you had a positive experience during your stay, and we sincerely appreciate your perfect rating of 5 out of 5.Your satisfaction is our top priority, and we are pleased to know that we met or exceeded your expectations. If there are specific aspects of your stay that you found particularly enjoyable or any team members who made a positive impact, please feel free to share more details.We are committed to providing exceptional service, and your feedback motivates us to continue delivering memorable experiences to our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.If you have any further comments or suggestions, please don't hesitate to let us know. We value your input and always strive to improve our services.Best regards,CharlieFront Office Night Manager

Dear Colleen,Thank you very much for your outstanding rating of 10 out of 10! We are thrilled to learn that you had such a fantastic experience during your stay at our hotel.Your perfect score is a testament to our team's dedication to providing excellent service and creating memorable experiences for our guests. We are delighted that we could meet and exceed your expectations.If there are specific aspects of your stay that you found particularly enjoyable or any team members who made a positive impact, please feel free to share more details. We always appreciate hearing about the highlights of our guests' experiences.It was our pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future. If there's anything else you'd like to share or if you have any suggestions for improvement, please don't hesitate to let us know.Thank you once again for choosing our hotel and for taking the time to share your feedback. We look forward to serving you again soon.Best regards,CharlieFront Office Night Manager

Dear Rebekah,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. Your feedback will be passed over to our management team for review and appropriate follow up.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Dear Janet,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Dear Masato,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 10/10! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Jinxi,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 4/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Olga,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you found our staff helpful during the stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Dear Debra,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 8/10! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Kim,I am very sorry you were disappointed with the condition of the property, please accept my sincere apologies.Sadly it has become somewhat of a frustrating journey in recent years given the hotel was initially scheduled for a complete redevelopment in 2021 but given the impact COVID had on the building industry this has been re-scheduled for the end of 2024.While it remains managed by Accor, recognising the condition of the hotel does not reflect the standards one would normally expect from an Accor Managed property, we made a conscious decision to de-brand it and return it to its original name the Grosvenor while also repositioning it as a basic economy offering in the twilight of its existence.I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand.Sincerely,Courtney, Assistant Front Office Manager

Dear Scott,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept our sincerest apologies for your overall experience at our hotel. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. Sadly, our hotel car park does have limited spaces and which are very small. We have alternately arranged an overflow car park, which is roughly 100 meters down the road for when our onsite car park if full. I apologies for any inconvenience this may have caused. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Dear Sue,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you enjoyed the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Dear Ricky,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 8/10Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Colin,Thank you for rating your stay with us at the Grosvenor Hotel Adelaide 4/5! Thank you again for sharing your rating, and we look forward to welcoming you back for a return visit.Sincerely,Courtney, Assistant Front Office Manager

Dear Andrew,Thank you for sharing your feedback about your recent stay at the Grosvenor Hotel Adelaide. We sincerely apologize for the disappointment you experienced with the room, including its outdated condition and lack of ventilation. It is for these reasons, that in the near future the hotel is due to be closed for redevelopment. We appreciate your insights, and we hope to have the opportunity to welcome you back for an improved experience.