Dear Guest, First and foremost we would like to thank you for your time sharing your feedback regarding your recent experience at our hotel. We have reviewed your comments and we sincerely apologize for the inconvenience that have been caused during your stay. The experience you have described is not characteristic of the level of service our associates aspire to provide. Please note that your feedback is highly appreciated and such detailed experience remarks is always playing a vital role in maintaining a high level of service in the eyes of our valued guests. Thank you for bringing this matter to our attention and rest assured that your feedback was shared with the concerned departments and actions have been taken. Looking forward to welcoming you again. Thank You Aloft Experience Manager