Best Western – Alamo Plaza, San Antonio

”Nice staff”

”Pool was green and disgusting. Water in shower never got more than warm.”

”Do your homework. The property does not look like the pictures provided. It smells musty. The room looked clean but there was a moldy smell which we think was coming from wet carpet by the AC. We decided to check out because we have 2 kids with asthma and the front desk had the choice to not penalize us but they chose to charge us 1 nights stay. This is my very first bad review of Best Western ☹️.”

”Really a nice hotel. Family friendly. Staff is cooperative. 24-hour free coffee. Enjoyed my stay.”

”We called at 2:15 to see if we could check in about early (check in at 3pm). We were told no, that rooms won’t be ready until 3pm. We checked in after 4pm and our room had jot been cleaned. The floors were filthy. We had to call down to have someone come and vacuum the floors, I had to use my cleaning wipes to wipe down surfaces, and the bathroom faucet had a constant stream the entire time, even when off. The pull out sofa bed had mud stains, dirt, and crumbs on it, and the phone was not...