6/10 OK
Jukka
1.4.2018
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Friendly service, bit chaotic at capacity
For our first week we arrived to a practically empty hotel (just two weeks prior to Easter), with only some elderly people on golf holidays. Free parking always available, bar tender practically there only for you. Unfortunately this reflected also to dinner offering, which somewhat improved the closer we got to easter with more guests. But I don’t think that’s fair. Why did we deserve less/worse options when there were fever guests?
I called the resort beforehand and they confirmed they have a heated outside pool. Spa was under renovation, but with little luck it might open for our visit. Well the outside pool was not heated, and only for the last three days they opened one heated pool in the upcoming spa area. This was relativey nice, but didn’t save our two week holiday. Plus you can imagine what kind of chaos there was when it finally opened with hotel full of guests.
More over also the breakfast and dinner are far from enjoyable when the hotel had more guests. Extremely loud, two large, completely open sections, with no sound insulation. It was like trying to eat during a spring break party. Also they kept filling the buffet the best they could, but it felt like we were constantly waiting for bread, juice, omelet etc.
When they finally opened the kids buffet (for last two days of our stay, the food was bad and cold).
Staff is really friendly and helpfull - full points for that.
But I’m afraid the chaos will be there on any high season visit.