Grillaus-/piknikalue
Tarkista saatavuus

Arvostelut: Mercure Albury

4 out of 5
Mercure Albury
579 Olive Street, Albury, NSW

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 502 kautta 999 arvostelua" "
Arvosana 8 - Hyvä. 392 kautta 999 arvostelua" "
Arvosana 6 - OK. 74 kautta 999 arvostelua" "
Arvosana 4 - Huono. 19 kautta 999 arvostelua" "
Arvosana 2 - Hirveä. 12 kautta 999 arvostelua" "

9,0/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Joseph

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
After driving 6 hours we decided to stopover at Albury on our way to Melbourne, we were exhausted just wanted to shower and get some take away dinner there was Only one flannel, no plates or utensils to eat with even one star motels provide these items Bed was comfy though
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Clive

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
easy to park, clean and nice area
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Scott

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice property prob needs showers toilet area revamped
Yöpyi 1 yön maaliskuussa 2024

2/10 Hirveä

Amar

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not good customer service
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Alexander

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I've stayed there a few times now and the older guy who runs the restaurant is always professional and friendly. He is a credit to Mecure.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Kevin

Hyvää: Siisteys ja palvelut/mukavuudet
Very clean and spacious room
Yöpyi 1 yön helmikuussa 2024

4/10 Huono

David

Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Nicole

Huonoa: Siisteys
Yöpyi 3 yötä tammikuussa 2024

8/10 Hyvä

Georgina

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Staff were all friendly, quick check in. Pool area needed some TLC. It seemed neglected, but overall great location and comfy bed.
Yöpyi 2 yötä tammikuussa 2024

8/10 Hyvä

Sharon, Taylors Lakes

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property location is very central location to all shopping and restaurants which were just a short walk away. Restaurant was good and reasonably priced. Lots of of street parking. Staff were not so friendly and kept stuffing up our room key access, which we had to keep resetting as it didn't work which was quite annoying. Water pressure was very poor and outdated shower head. Would recommend.
Yöpyi 2 yötä joulukuussa 2023

6/10 OK

Sylvia

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
It’s ok
Very average hotel, it’s bit old and outdated. For one night stay to break up the long trip was ok. Probably wouldn’t stay there for longer.
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Samantha

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good stay
Comfortable stay in a great location
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Frank

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It's fine. Been coming here on and off for many years
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

alicia

Hyvää: Henkilökunta ja palvelu
The pool looked inviting on the internet but when we arrived to go for a swim the water was clear but it was covered in leaves and flowers so didn’t want to swim in it
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Stuart

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Amy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly and helpful staff. Overall a nice stay. Convenient to shops and restaurants. Food at Mercure was overpriced for the quantity and quality.
Yöpyi 9 yötä marraskuussa 2023

2/10 Hirveä

jilson

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 4 yötä joulukuussa 2023

8/10 Hyvä

Heidi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
overnight stay for work trip. clean and friendly staff
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

NEIL

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely big rooms with very comfy king size bed and front desk receptionists was lovely and very helpful, club across the road with good meals,will stay again
Yöpyi 2 yötä marraskuussa 2023

6/10 OK

jason

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Tired needs a reno.
The building is tired and dated. The lift is from the 80s. Rooms are lack luster and a bit dusty. The grander more expensive rooms are actually more in need of work than the cheaper rooms. Im not sure this place is great value for money. Quite expensive considering what you get. Old tvs as well. Who built the toilet bowls so close to the wall? The staff however were FANTASTIC, always friendly and well groomed. Cleaning staff were very friendly also. The management team went out of thier way to make me feel welcomed and respected., they deserve to be working in a nicer hotel.
Yöpyi 4 yötä marraskuussa 2023

8/10 Hyvä

Cameron

Yöpyi 2 yötä marraskuussa 2023

10/10 Loistava

David and Jean

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff very welcoming and helpful throughout stay. All facilities needed available. Very comfortable bed. Despite being slightly dated building, room and property have great facilities and location and was very clean. Would definitely stay again.
Yöpyi 1 yön lokakuussa 2023

8/10 Hyvä

Minh Hai

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023

4/10 Huono

Jennifer

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
For an elderly couple the elevator was not working and their was no customer recovery. An offer of a voucher to the restaurant would have beeb good management, but there wasn't.
Yöpyi 1 yön syyskuussa 2023

6/10 OK

Robert

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Not up to usual standard.
The room was large, clean and well equipped. Unfortunately on arrival found the lift was unserviceable and had to access the second floor room by the firecstairs. Was very difficult for mobility impaired people and would be impossible if needed assistance. Resturant standard was good but is on the expensive side for a hotel. Service was quite slow and the overall impression is there was a shortage of staff. Not receiving notice that the lift was u/s and the problems this created detracted from the visit.
Yöpyi 1 yön lokakuussa 2023
Mercure Albury vastasi 11.10.2023
Dear ROBERT, Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations specially with the lift not working; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Albury

6/10 OK

graham

Hyvää: Siisteys
No lifts working and staying on 3 rd floor.
Yöpyi 1 yön lokakuussa 2023
Mercure Albury vastasi 3.10.2023
Dear Graham,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Loistava

Paul

Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 3.10.2023
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 OK

Michael

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Elevator not working - this advice offered after reservation made. Refund only possible from Wotif/ Expedia - hotel staff had a “not our problem” attitude. My wife has a bad back and is asthmatic. I suppose I should be grateful our room on second floor and not the fourth?? Room was clean and comfortable.
Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 3.10.2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations due to the lift not working; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Hirveä

Alissa

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 3.10.2023
Dear Alissa,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Hyvä

Jenny

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 3.10.2023
Dear Jenny,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Margaret

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 20.9.2023
Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Loistava

Jennifer M

Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 16.9.2023
Dear Jennifer,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

Tanya

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
we were not advised before arriving the lifts were not working, its big ask for people to go up and down 3 flights of stairs, particularly after just having knee surgery, we arrived Saturday they were still not working when we left on Monday, staff was very accommodating they did give us another room on level 1 after letting them know of our predicament, I was told there would be no extra charge because we were moved from a room with 1 king bed to a room with 1 queen and 1 single bed, we should have been advised prior to arrival and would have sought out other accommodation, and the bathrooms do not have exhaust fans!!! thats not normal
Yöpyi 2 yötä syyskuussa 2023
Mercure Albury vastasi 16.9.2023
Dear Tanya,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry that some of the expectations were not met and I have also noted all those shortcomings and have addressed them with the respective departments.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 OK

Richard

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
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Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 16.9.2023
Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 OK

Steve

Liikematkailija
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The lift was out of operation during my stay making the trip up to level 4 a bit inconvenient. The 1 x free drink voucher wasn't a great recognition of the inconvenience caused.
Yöpyi 2 yötä elokuussa 2023
Mercure Albury vastasi 10.9.2023
Dear Steve,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

6/10 OK

Darien

Hyvää: Siisteys ja henkilökunta ja palvelu
Not great the night I stayed. Lift was out so we were directed to use the fire stairs. Wondered about the status of the fire system as at least that part of the alarm system was turned off.
Yöpyi 1 yön syyskuussa 2023
Mercure Albury vastasi 10.9.2023
Dear Darien, Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Hyvä

Mark

Yöpyi 1 yön elokuussa 2023
Mercure Albury vastasi 19.8.2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Huono

George

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was next to a lift that is in desperate need of a service. I can hear it clunking its way up and down all day
Yöpyi 1 yön elokuussa 2023
Mercure Albury vastasi 20.8.2023
Dear George, Thank you for taking the time to tell us about your experience at the Mercure Albury.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Loistava

Lyn

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great rooms, very comfortable beds. Easy walking to restaurants, shops and pubs. Excellent value too
Yöpyi 2 yötä heinäkuussa 2023
Mercure Albury vastasi 19.8.2023
Dear Lyn,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Melissa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and comfortable room. Bathroom was a little older with some small mould marks on grout but well maintained. Will be staying here again
Yöpyi 1 yön heinäkuussa 2023
Mercure Albury vastasi 19.8.2023
Dear Melissa,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

SUE

Yöpyi 1 yön heinäkuussa 2023
Mercure Albury vastasi 19.8.2023
Dear Sue,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

Nicole

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice breakfast. Rooms were a little tired, but overall a nice stay.
Yöpyi 1 yön heinäkuussa 2023
Mercure Albury vastasi 19.8.2023
Dear Nicole,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Hyvä

Brett

Yöpyi 1 yön heinäkuussa 2023
Mercure Albury vastasi 19.8.2023
Dear Bret,We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Huono

Robert

Hyvää: Siisteys
I think Mercure Hotels have become very tired. For the price it needs to be much better
Yöpyi 1 yön kesäkuussa 2023
Sanjay vastasi 2.7.2023
Dear Robert,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Albury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

6/10 OK

Tamara

Matkusti perheen kanssa
Huonoa: Siisteys
Staff were unenthusiastic, shower has hair in it, a toenail on the carpet and the room is average! Upside was a nice dinner at the SS & A across the road. Wouldn’t recommend.
Yöpyi 1 yön kesäkuussa 2023
Sanjay vastasi 2.7.2023
Dear Tamara,Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Albury, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sanjay MahajanGeneral ManagerMercure Hotel Albury

10/10 Loistava

Debrah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is a fantastic Hotel … very clean very comfortable and extremely lovely and helpful staff 😊😊😊😊
Yöpyi 1 yön kesäkuussa 2023
Sanjay vastasi 23.6.2023
Thank you for your wonderful feedback. We are so pleased you enjoyed your time with us and hope to welcome you back again soon!

8/10 Hyvä

Robert

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The restaurant has a very limited menu, only 4 main meals and no standard meals like fish and chips, bangers and mash, seafood.
Yöpyi 4 yötä kesäkuussa 2023
Sanjay vastasi 23.6.2023
Thank you for taking the time to leave your honest feedback. We are glad your stay was good and have passed on your review to our management team

8/10 Hyvä

Stephen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The room had some maintenance issues that need to be attended to: Cabinet door to fridge enclosure needed to be adjusted and screws tightened. Bedside cabinet top draw needs adjusting or reset with new runners. Blown globe or fault to wall light.
Yöpyi 6 yötä huhtikuussa 2023
Sanjay vastasi 19.4.2023
Thank you for taking the time to leave your detailed feedback. We apologise for any inconveniance and have passed this onto our maintenance team.

6/10 OK

Rosalie

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 1 yön huhtikuussa 2023
Christabelle vastasi 7.5.2023
Thank you for your review. We hope to see you back again soon.

8/10 Hyvä

Colin

Hyvää: Siisteys ja henkilökunta ja palvelu
This hotel was fine. For the Mercure brand and for the price I was probably expecting it to feel a bit more polished and upmarket but it was clean and everything worked.
Yöpyi 1 yön huhtikuussa 2023
Sanjay vastasi 17.4.2023
Thank you for taking the time to leave your review. We appreciate your feedback and are pleased you had a comfortable stay. We hope to see you back again soon.