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Arvostelut: Capt.'s Inn & Suites

2 out of 5
Capt.'s Inn & Suites
116 Church Street, Alexandria Bay, NY

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 424 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 403 kautta 1001 arvostelua" "
Arvosana 6 - OK. 111 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 42 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 21 kautta 1001 arvostelua" "

8,6/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Kim

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beds very comfortable and clean.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Alain

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Sabrina

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Très bien, à distance de marche de plusieurs restaurants
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

CHRISTOPHER

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A good clean room with a dock to walk. Friendly staff Beautiful and convenient location. I like to be critical when I can but there really is nothing to criticize. Just don't leave your door open at night for any appreciable time or you'll spend the first 30 minutes killing Mosquitoes on the walls and ceiling. Really nice place to stay.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Bryan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was my second time staying at Capt's Inn & Suites. I was very happy with the accomodations and the easy walk into the Village of Alexandria Bay was a huge plus. Staff was very courteous during my stay and I will definitely return for a future visit!
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Savi

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It's in a great location, the room was very clean and the staff were very accommodating. We enjoyed our stay and would stay there again.
Yöpyi 2 yötä toukokuussa 2024
Josh - Front Desk Manager vastasi 21.5.2024
Thank you for staying with us, we appreciate your feedback!

4/10 Huono

Jennifer M

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Abandoned restaurant out front, the place is hidden behind it and some trees. Really unimpressive street appeal. Kind of a middle of the nowhere, zombie apocalypse vibe from the road. The tv had no remote. They didn't have a remote for the tv in my room, just a few really old remotes that did nothing but turn the tv on and off. They told me to download the tv remote app to my phone.....except the internet doesn't work and the tv isn't connected to the internet so i can't pair the app with the tv. So, no tv. Intermittent internet - i have to keep turning WiFi on and off to reconnect as it continually says "connected with no internet". Got told they don't even have a room to move me to and zero sympathy shown - it was basically an, "oops, sorry" kind of attitude and the excuse that this is their opening weekend of the year. I get it. Things happen. But this is a smart tv. How do you not have a remote for it? Why didn't anyone check the tv worked and find the remote when they discovered it was missing? So, I'm stuck in a room with zero tv and zero internet. Stores are closed so no books or magazines as back up. I won't lie. I'm disappointed. Definitely will be booking elsewhere when i come back with my son this summer. Glad i only spent $61 but even that seems high when i can't even do anything but sit here twiddling my thumbs.
Yöpyi 1 yön toukokuussa 2024
Josh - Front Desk Manager vastasi 21.5.2024
Thank you for staying with us, and we are sorry for the issues you experienced during your stay. Rest assured that we will be following up on the feedback you have provided so that we can deliver a better experience for our guests moving forward.

8/10 Hyvä

Patricia

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Exceeded expectations!
We were originally booked at Capt Inn & Suites and since they were closing prior to our booked reservation, we were moved to Thomson’s Resort. Thomson’s exceeded my expectations. It was really decorated nicely decorated and felt homey. The view off the balcony of Boldt Castle was spectacular as well! My only two critiques was that our room was located up 26 stairs and we weren’t told that ahead of time. I have a bad back so the stairs weren’t helpful and we tried to avoid going in and out of the room our whole stay to avoid the stairs. We did not book the room so we had no clue what we were getting and didn’t find out until we walked to it and found out it was 3 flights up with luggage and all. There was no way to change it since we were the last ones to arrive that day. The only other item I would change is the orientation of the toilet. It’s kiddie corner in the bathroom and would have been easier to use had it been oriented straight ahead, perpendicular to the shower. The counter sticks out a bit so I needed to bring light in with me when up to use the bathroom at night so as not to walk into the counter. But overall, the property is nice and and well cared for and clean, and of course you can’t beat the views.
Yöpyi 3 yötä lokakuussa 2023

10/10 Loistava

Sallie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice and very reasonable
Yöpyi 1 yön lokakuussa 2023

6/10 OK

Rae L

Yöpyi 1 yön lokakuussa 2023
Josh - Front Desk Manager vastasi 17.10.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

ELIZABETH JANE

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean and comfortable family friendly hotel
The beds were comfortable and the room was relatively clean (though I'd recommend wearing shoes or slippers in the room because the wood floors could have been cleaner). There wasn't too much noise from other rooms, even on weekends when the hotel was relatively full. The staff was kind and helpful. The common area at the back of the office has coffee, tea, a microwave, a toaster and sink as well as tables for eating at and a selection of board games. Being the end of the season it was too cold to use the pool, but it seemed well maintained and pool towels are available in the office.
Yöpyi 12 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 17.10.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Patricia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the color of the room and artwork. Not a big room, but perfect for me. Thanks!
Yöpyi 2 yötä lokakuussa 2023
Josh - Front Desk Manager vastasi 17.10.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Robert

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We were upgraded because my wife couldn’t use the stairs at no charge.
Yöpyi 1 yön lokakuussa 2023
Josh - Front Desk Manager vastasi 17.10.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Oktoberfest
Never disappointed staying at Capt Inn.. location.. price.. friendly helpful staff.. clean and extremely comfy... we could not ask or expect for more.. we will be back
Yöpyi 3 yötä lokakuussa 2023
Josh - Front Desk Manager vastasi 17.10.2023
Thank you for staying with us! We appreciate your feedback!

8/10 Hyvä

thomas

Matkusti perheen kanssa
Was a nice stay
Yöpyi 2 yötä lokakuussa 2023
Kimberly vastasi 9.10.2023
We appreciate your quick response. Thank you.

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2023
Kimberly vastasi 8.10.2023
we appreciate your feedback!

10/10 Loistava

youngju

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Best Place!
It was the best accommodation. Everything is perfect. It was clean, quiet and comfortable. Both the desk staff were really nice. I really want to come back next time.
Yöpyi 1 yön lokakuussa 2023
Kimberly vastasi 5.10.2023
Thank you for your response. We can't wait to have you back next season as well!

6/10 OK

Maria

Yöpyi 1 yön syyskuussa 2023
Kimberly vastasi 5.10.2023
Thank you for your response.

8/10 Hyvä

Lori, Troy

Yöpyi 2 yötä syyskuussa 2023

8/10 Hyvä

Tammy

Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

Lillie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Josh - Front Desk Manager vastasi 29.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

JEVETTA

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
staff was very friendly and helpful. they made our bed and emptied the trash everyday. it was a great place to stay.
Yöpyi 4 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 29.9.2023
Thank you for staying with us! We appreciate your feedback!

8/10 Hyvä

Jackie

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was reasonably priced and close to our intended destination. Restaurant close by.
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 29.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Olivia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 29.9.2023
Thank you for staying with us! We appreciate your feedback!

8/10 Hyvä

Mary Ann

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a 2 bedroom unit with a kitchenette. The amount of space for the price was great. The staff was great and available. Kitchen had enough dishes and was convenient. Large fridge. The pans in the kitchen were dirty, the stove burners were dirty. I washed them before using. The AC unit was in a foyer area, it took a long time to get the bedroom cooled off. It was a good value for the price. Beds and bedding were good.
Yöpyi 6 yötä syyskuussa 2023

8/10 Hyvä

william

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stay at the bay.
Shower was very small and could have had a different shower head. Otherwise was clean and the bed was comfortable.
Yöpyi 1 yön syyskuussa 2023
Josh - Front Desk Manager vastasi 27.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Tina

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
sweet, cozy and friendly
The overall experience was wonderful There were minor gaps in the door at the bottom and top which let in a bit of daylight. The bed was super cozy, everything in its place, enough of everything and its proximity to attractions is perfect. Too bad it was too cold for the pool!
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 27.9.2023
Thank you for staying with us! We appreciate your feedback!

8/10 Hyvä

Peter

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
.
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 27.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Monica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Kim the attendent at check in was very helpful, polite and kind. She is very knowledgeable about the area and happy to help. Rooms were very clean and quiet. Very cozy for family stays.
Yöpyi 1 yön syyskuussa 2023
Kim vastasi 24.9.2023
Thank you for your feedback. :)

6/10 OK

Debra

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed for 3 nights,room was ok.we didnt need any room service for a short stay.We went to see the castle on Saturday and bought some souvenirs,when we got home we coulnt find a bag of souvenirs after looking for 2 days i called the Inn and ask if they were found,Of course they were not found .The front desk said they would look again and call me the next day.I called them and of course not turned it.So recheck everything before you leave because you wont see them again.Not very trustful nirs ,after looking
Yöpyi 3 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 27.9.2023
I want to thank you for choosing to stay with us Debra. However, I must take issue with your assessment of the trustworthiness of our staff. Guests routinely leave items at our hotel, and when this occurs we *always* contact the guest in the room where the item was found to make arrangements for the return of the item(s). This has occurred several times this summer alone. I understand your frustration at the loss of the items you had purchased, but to accuse our staff of theft, without evidence, is unacceptable. I hope that in the future you are able to take responsibility for your personal items so that you do not have a further need to make baseless accusations such as these.

10/10 Loistava

Gary

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean, handy, good location. Have stayed there on a family trip for the last 3 years and will certainly return.
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 27.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 27.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful Morning Coffee view
I'm very pleased with my stay. Comfy cozy and relaxing. No it's not the RITZ it's small town comfort. We stayed 2 nights and the staff was amazing and the room was cleaned daily plenty of towels and everything was perfect for us.
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 21.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Donald

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Kim vastasi 18.9.2023
Thank you for your review.

10/10 Loistava

Bradley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff were helpful and kind. Room was exactly as described. It was a pleasant stay.
Yöpyi 1 yön syyskuussa 2023
Kim vastasi 18.9.2023
Thank you we appreciate your review.

8/10 Hyvä

Theresa

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was musty smelling but ok
Yöpyi 1 yön syyskuussa 2023
Kim vastasi 18.9.2023
Thank you. We appreciate your feedback.

10/10 Loistava

Karine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023
Kim vastasi 18.9.2023
Thank you for your review.

6/10 OK

Constance

Hyvää: Siisteys
Beds weren’t very comfortable and made loud squeaking noises.
Yöpyi 3 yötä syyskuussa 2023
Kim vastasi 18.9.2023
Thank you. We appreciate your feedback.

10/10 Loistava

George

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a grand place to stay. We were last here 12 years ago when the new owners were just beginning renovations. They've done a wonderful job. Our room was bright, fresh and clean. The young woman at the front desk was very nice. She told me that more fix-ups are planned for the off-season. I highly recommend Capt.'s Inn.
Yöpyi 1 yön syyskuussa 2023
Kim vastasi 18.9.2023
Thank you. We appreciate your feedback.

8/10 Hyvä

Christopher

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good for the price
Great place to stay for the price. Only negative is that the beds aren't very comfortable. Other than that, it is clean and the staff are amazing
Yöpyi 2 yötä syyskuussa 2023
Kim vastasi 18.9.2023
Thank you. We appreciate your review.

10/10 Loistava

Brad

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The front desk staff were friendly and kind. Could not have asked for a better experience!
Yöpyi 1 yön syyskuussa 2023
Kim vastasi 18.9.2023
Thank you. We appreciate your review.

10/10 Loistava

LEAH

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Such a great location. Loved sitting out back by the docks. So close to everything and a GREAT breakfast right in front you can walk to.
Yöpyi 3 yötä syyskuussa 2023
Kim vastasi 18.9.2023
Thank you. We appreciate your review..

10/10 Loistava

Mary

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The room was huge and the beds were very comfortable. For a local named hotel and not a chain hotel is was very nice. Would stay there again.
Yöpyi 1 yön syyskuussa 2023
Josh - Front Desk Manager vastasi 14.9.2023
Thank you for staying with us! We appreciate your feedback!

6/10 OK

James

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Siisteys
Yöpyi 3 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 13.9.2023
Thank you for staying with us! We appreciate your feedback!

4/10 Huono

Carol

Hyvää: Huoneen mukavuus
Huonoa: Siisteys
Disappointed.
Room seemed to be updated but extremely sloppy update. Floor looked ok until you walked on it and it turned my socks black. Needs a scrubbing. Water pressure is terrible. Room smelled damp. Bugs need to be taken out of lights. Needs better maintenance. The bed was very comfortable. Manager was not on duty but did call to discuss after we let the employee on duty know of the issues.
Yöpyi 1 yön syyskuussa 2023
Josh - Front Desk Manager vastasi 13.9.2023
Thank you for staying with us. We appreciate your feedback and will keep this in mind as we move forward.

10/10 Loistava

Charles, Rochester

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean quiet will do just fine
Yöpyi 1 yön syyskuussa 2023
Josh - Front Desk Manager vastasi 13.9.2023
Thank you for staying with us! We appreciate your feedback!

8/10 Hyvä

Brady

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Josh - Front Desk Manager vastasi 13.9.2023
Thank you for staying with us! We appreciate your feedback!

10/10 Loistava

Elizabeth, Ballston Lake

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Basic rooms are always clean with nice towels and linens.
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 13.9.2023
Thank you for staying with us! We appreciate your feedback!

8/10 Hyvä

Christina

Yöpyi 2 yötä syyskuussa 2023
Kim vastasi 1.10.2023
Thank you for your feedback! We hope to hear from you soon for next year.

8/10 Hyvä

Pauline, Nanticoke

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very quiet and near Alex Bay. The North Star Restaurant is in walking distance ( seems like on the property). The food and service was great!
Yöpyi 2 yötä syyskuussa 2023
Josh - Front Desk Manager vastasi 13.9.2023
Thank you for staying with us! We appreciate your feedback!