Ulkopuoli

Arvostelut: TownePlace Suites by Marriott Alexandria

2.5 out of 5
TownePlace Suites by Marriott Alexandria
3810 Alexandria Mall Drive, Alexandria, LA

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 205 kautta 309 arvostelua" "
Arvosana 8 - Hyvä. 61 kautta 309 arvostelua" "
Arvosana 6 - OK. 13 kautta 309 arvostelua" "
Arvosana 4 - Huono. 16 kautta 309 arvostelua" "
Arvosana 2 - Hirveä. 14 kautta 309 arvostelua" "

9,0/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Felix

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great
Great service
Yöpyi 5 yötä joulukuussa 2023
Hotel Management vastasi 14.2.2024
Dear Felix, Thank you for staying with us in Alexandria and sharing your review!

2/10 Hirveä

Emanuel

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our room loss power at 10:30 pm room was dark hotel employee couldn’t help said I would have to move my things into another room I repacked clothing and move to another room. After changing rooms, there was second power outage. Later in new room. Asked for wake up call to go to funeral. After wake call room lost power again they had no one to help. Late for funeral home family pick up. They flipped switch in room did not fix problem . We experienced 3 power outages. I have insulin in refrigerator. Had to leave grave sight to come pack to hotel. Power outage/tripped switch still not fixed. They said since we paid through a 3rd party Expedia would need to deal with refund for room payment.
Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Amy

Huonoa: Siisteys
Found someone else’s socks in my bed. For $200 a night, change the sheets!
Yöpyi 1 yön marraskuussa 2023
Hotel Management vastasi 21.11.2023
Dear Amy, We sincerely apologize for the issue you experienced. The socks must have been washed in our laundry as we change all linens in between each guest's stay. We will make a note with our team to keep a better eye out so this does not happen again.

6/10 OK

Annmarie

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys
The hotel is newer and I have stayed there 3 times. The house keeping needs help. The bathroom was sticky, the toilet had a dark ring around the top of the bowl. It looks like they just wiped everything down with a dirty cloth.
Yöpyi 1 yön lokakuussa 2023
Hotel Management vastasi 6.10.2023
Dear Annmarie, Thank you for taking the time to share your feedback. We will share your comments with our team as cleanliness is a key priority.

4/10 Huono

Wilhelmina

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
This was disappointing. The staff was nice enough but looks like they are understaffed. Breakfast was mediocre, you can get better free breakfast at a lower end hotel. Oatmeal was uncooked, only two items for hot food and no fruit other than a couple of sad bananas. Room had carpet stains. No access to gym with room key and no staff to be found for help to access. We only stayed one night thank goodness.
Yöpyi 1 yön kesäkuussa 2023
Hotel Management vastasi 5.7.2023
Dear Wilhelmina, On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Hirveä

Thomas

Yöpyi 1 yön kesäkuussa 2023
Hotel Management vastasi 5.7.2023
Dear Thomas, We are sorry to see that you did not enjoy your stay with us. We hope to see you again for the opportunity to provide you with a 10/10 experience.

10/10 Loistava

Vera

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön kesäkuussa 2023
Hotel Management vastasi 19.6.2023
Dear Vera, Thank you for staying with us and sharing your five star rating!

10/10 Loistava

John, Metairie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Extremely friendly staff
Yöpyi 1 yön toukokuussa 2023
Hotel Management vastasi 12.5.2023
Dear John, Thank you for staying with us and sharing your review! We hope to see you again next time travel brings you to Alexandria.

10/10 Loistava

Teresa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2023
Hotel Management vastasi 3.4.2023
Dear Teresa, Thank you for staying with us and taking the time to share your 5/5 rating!

10/10 Loistava

Alisa

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very nice hotel.
Yöpyi 1 yön helmikuussa 2023
Hotel Management vastasi 17.2.2023
Dear Alisa, Thank you for staying with us at TownePlace Suites and sharing your review! We hope to see you again next time travel brings you to Alexandria.

10/10 Loistava

Roman

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2022
Hotel Management vastasi 30.11.2022
Dear Roman, Thank you for staying with us in Alexandria and sharing your 10/10 rating!

10/10 Loistava

Jay

Yöpyi 7 yötä lokakuussa 2022
Hotel Management vastasi 24.10.2022
Dear Jay, Thank you for staying at TownePlace Suites Alexandria and sharing your 10/10 rating!

4/10 Huono

John

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Siisteys
Okay stay!
My first room had several mosquitoes and I had to change rooms. I only found one in the second room, however, there was unidentifiable items in the tub, therefore, I did not use the shower. I've always had great luck with this hotel, however this experience wasn't the normal.
Yöpyi 1 yön lokakuussa 2022
Hotel Management vastasi 17.10.2022
Dear John, Thank you for staying with us and taking the time to share your experience. We appreciate you bringing your concerns to our attention. These matters will be further reviewed as we strive to provide quality accommodations to all our guests.

10/10 Loistava

Tamela

Yöpyi 1 yön syyskuussa 2022
Hotel Management vastasi 27.9.2022
Dear Tamela, Thank you for staying with us in Alexandria and sharing your 10/10 rating!

10/10 Loistava

Jennfer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It’s a new hotel & it’s clean. Near grocery restaurants & shopping mall. Very nice stay we have!
Yöpyi 3 yötä syyskuussa 2022
Hotel Management vastasi 9.9.2022
Dear Jennifer, Thank you for staying with us and sharing your review! We are glad you enjoyed your experience and hope to see you again next time travel brings you to Alexandria.

8/10 Hyvä

Tamela

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Disappointed
We have stayed at Towneplace multiple times over the last few years. The hotel has changed ownership and it shows. I was presented with this page full of “new” upon check in. I was made to come to the front desk to get my own towels during the day shift. I’ve never experienced that. I was told that I couldn’t get a late checkout (which I ALWAYS get) because I booked with a 3rd party company. There were ants in our room. That may be because we’re on the first floor (maybe). Next trip I will probably go back to one of the other hotels across the parking lot from the mall.
Yöpyi 3 yötä heinäkuussa 2022
Hotel Management vastasi 18.7.2022
Dear Tamela, Thank you for staying with us and taking the time to share your review. I am happy to report that we are under the same ownership as always. We have had to make adjustments to our housekeeping availability and amenities until we can become full staffed, but we look forward to returning to the regular services very soon!

10/10 Loistava

Elaine

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä heinäkuussa 2022
Hotel Management vastasi 6.7.2022
Dear Elaine, Thank you for staying with us and sharing your 10/10 rating!

10/10 Loistava

Tracie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Safe location and comfy.
Clean. Comfy bed. Nice staff. Easy check in. Safe location.
Yöpyi 1 yön kesäkuussa 2022
Hotel Management vastasi 24.6.2022
Dear Tracie, Thank you for staying with us and taking the time to share your review. We are glad you enjoyed your experience and hope to see you again next time travel brings you to Alexandria.

8/10 Hyvä

katie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice up to date rooms. I’d totally go back when I’m in town.
Yöpyi 1 yön kesäkuussa 2022
Hotel Management vastasi 20.6.2022
Dear Katie, We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. We look forward to seeing you again next time travel brings you to Alexandria.

10/10 Loistava

Charles

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Had a family death and this was close to the funeral. Staff was so nice and helpful, hotel was new and room was clean.
Yöpyi 1 yön kesäkuussa 2022
Hotel Management vastasi 10.6.2022
Hi Charles, Thank you for staying with us and taking the time to share your experience. We are sorry for your loss and are glad we could be helpful during this difficult time for your family.

8/10 Hyvä

Glinda

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place to stay!
Yöpyi 3 yötä toukokuussa 2022
Hotel Management vastasi 12.5.2022
Dear Glinda, We appreciate you staying with us at TownePlace Suites Alexandria and sharing your review!

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Best Mother’s Day, Ever!
Ah, finally some peace and quiet. The bed? Comfortable. The shower? Surprisingly incredible water pressure. The front desk staff? As friendly and patient as I am with my children (which is very). 10/10 will be staying here again next Mother’s Day. Best simple escape from my family, ever. Thanks Marriott!
Yöpyi 1 yön toukokuussa 2022
Hotel Management vastasi 10.5.2022
Thank you for choosing to stay with us at TownePlace Suites Alexandria for Mother's Day and sharing your review. We are so glad to hear you enjoyed your escape, and we look forward to seeing you again next year!

8/10 Hyvä

Denise

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2022
Hotel Management vastasi 26.4.2022
Dear Denise, Thank you for staying with us and taking the time to share your rating!

10/10 Loistava

Laura

Yöpyi 2 yötä kesäkuussa 2020

10/10 Loistava

Tamela

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay. Great value. Very friendly staff. Location convenient to shopping.
Yöpyi 1 yön maaliskuussa 2022
Hotel Management vastasi 1.4.2022
Dear Tamela, We appreciate you staying with us and taking the time to share your review!

8/10 Hyvä

Menia

Yöpyi 3 yötä maaliskuussa 2022

4/10 Huono

ARMANDO, Fort Worth

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The internet reception was virtually non existent. The quemicals utilized for cleaning the sheets made us sick.
Yöpyi 4 yötä helmikuussa 2022
Hotel Management vastasi 22.2.2022
Dear Armando, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2022
Hotel Management vastasi 1.2.2022
We appreciate you staying with us and sharing your 10/10 rating!

10/10 Loistava

LaShawndra

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2022
Hotel Management vastasi 6.1.2022
Dear LaShawndra, Thank you for staying with us and sharing your 10/10 rating!

10/10 Loistava

Felix

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2021
Hotel Management vastasi 3.1.2022
Dear Felix, We appreciate you staying with us and sharing this 10/10 rating!

10/10 Loistava

Marlene

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad bad breakfast!
All good except for the breakfast and the coffee service in the room. The breakfast rates as one of my all time worsts. Sorry sorry sorry, and the breakfast sandwiches were tasteless. I’ve never had sausage that had no taste at all. It was unbelievable. They would have done better in my overall review if they had not offered breakfast.
Yöpyi 2 yötä marraskuussa 2021
Kathryn vastasi 30.11.2021
Good afternoon Marlene, Thank you for your honest feed back. Marriott is implementing a new breakfast program starting in the new year. As the world adjust to life after Covid, I hope we will be able to see you again once we are back up to standard.

2/10 Hirveä

Jason

Yöpyi 2 yötä marraskuussa 2021

10/10 Loistava

Tameka

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was very clean.
Yöpyi 1 yön marraskuussa 2021
Hotel Management vastasi 16.11.2021
Dear Tameka, Thank you for staying with us at TownePlace Suites Alexandria and sharing your review. We are glad you enjoyed your visit and hope to see you again.

2/10 Hirveä

Devonte

Huonoa: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä lokakuussa 2021
Hotel Management vastasi 19.10.2021
Dear Devonte, Thank you for staying with us and taking the time to leave a rating. We hope to see you again next time you are in the area for the opportunity to provide you with a 10/10 stay.

10/10 Loistava

Tamela

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys
Awesome stay
The overall stay was amazing. The appliances in the room weren’t very clean. The fridge and microwave weren’t clean. We also didn’t have a full set of dishes to use.
Yöpyi 3 yötä syyskuussa 2021
Hotel Management vastasi 30.9.2021
Dear Tamela, Thank you for staying with us and sharing your review! We are glad you had an amazing stay but apologize for the issues you mentioned. We will be addressing your concerns with our team. We hope to see you again next time travel brings you to the area!

2/10 Hirveä

ELIZABETH, Marietta

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Got a king suite, the pull out bed was covered in pee dripping off the mattress finally got them to give us a new room. It was now queen beds, there was nasty dirty underwear under one of the beds , and the toilet backed up and overflowed and flooded the bathroom! Nobody cared or did anything to make it right. Not even am I’m sorry that happened. Horrible!
Yöpyi 1 yön syyskuussa 2021
Hotel Management vastasi 28.9.2021
Dear Elizabeth, Thank you for taking the time to share your feedback. Cleanliness is one of our top priorities, and I apologize for the issues you mentioned in your review. I will be addressing them and am sorry for falling short of not only your expectations but ours as well.

10/10 Loistava

Dasha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and updated
Yöpyi 1 yön syyskuussa 2021
Hotel Management vastasi 28.9.2021
Dear Dasha, We appreciate you staying with us at TownePlace Suites Alexandria and sharing your experience. Thank you for mentioning our clean and updated accommodations! We hope to see you again next time travel brings you to the area.

8/10 Hyvä

Peter

Hyvää: Siisteys ja henkilökunta ja palvelu
Clean and roomy.
Yöpyi 3 yötä syyskuussa 2021
Hotel Management vastasi 28.9.2021
Dear Peter, We appreciate you staying with us and taking the time to share your review. Thank you for mentioning our clean and roomy accommodations, and we hope to see you again!

8/10 Hyvä

ALVARETTA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 2 yötä helmikuussa 2021
Hotel Management vastasi 28.9.2021
Dear Alvaretta, We appreciate you staying with us and mentioning our cleanliness. We hope to see you again next time you are in Alexandria.

10/10 Loistava

Mary

Matkusti lemmikkien kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved my stay
Yöpyi 2 yötä elokuussa 2021
Hotel Management vastasi 28.9.2021
Dear Mary, Thank you for staying at TownePlace Suites Alexandria and sharing your review!

10/10 Loistava

Nathan

Yöpyi 1 yön elokuussa 2021

10/10 Loistava

uvette

Yöpyi 1 yön elokuussa 2021

8/10 Hyvä

Lisa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
*
Yöpyi 1 yön heinäkuussa 2021
Hotel Management vastasi 28.9.2021
Dear Lisa, Thank you for staying with us and taking the time to share your rating!

10/10 Loistava

Saira

Yöpyi 3 yötä heinäkuussa 2021

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
No hot water 😭 long day of driving. Advised by friends that Alexandria is not super safe. We ran got Schlotskys and ate in the room. Room size was excellent. Nice table. borrowed a game at front desk.
Yöpyi 1 yön heinäkuussa 2021
Ben Martinez vastasi 23.7.2021
Dear Anonymous, We are so happy to hear that you enjoyed our nice sized suite and table. Thank you for the nice comments about our hotel. We look forward ti having you back as our guest very soon.

10/10 Loistava

J.J.

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2021
Ben Martinez vastasi 13.7.2021
Dear J.J., We appreciate the great ranking you gave us fir your visit to TownePlace Suites by Marriott Alexandria. We hope to have you back as our guest in the future.

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön heinäkuussa 2021
Ben Martinez vastasi 23.7.2021
Dear Anonymous, We are pleased to see that you had a great time at the TownePlace Suites. We look forward to having you back as our guest

6/10 OK

Amanda

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Mediocre
There was nothing particularly wrong with this hotel but nothing great. Water pressure was low in the shower. Room keys didn't work on outside doors. Felt like overall cleanliness could have been improved.
Yöpyi 2 yötä heinäkuussa 2021
Ben Martinez vastasi 13.7.2021
Dear Amanda, Thank you for letting us know about the great time you had at TownePlace Suites by Marriott Alexandria. We appreciate you letting us know about the water pressure in the shower. Our Engineer takes care of these issues by changing the pressure balancing unit and shower head in the room during his inspections. We have also updated the locks on the outside doors to make sure they work properly. Thanks again for being our guest. we look forward to having you back soon.

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
Have stayed at cleaned and better Towne Suites
Yöpyi 1 yön heinäkuussa 2021
Ben Martinez vastasi 13.7.2021
Dear Anonymous, Thank you for letting us know about your visit at TownePlace Suites by Marriott Alexandria Louisiana. It is good to see that you had a great time with us. We look forward to having you back as our guest in the future.

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Just ok. Paid $1000 for 6 nights. Facilities could’ve been better. There was NO BREAKFAST when majority hotels are providing proper hot breakfasts (I travel often). Couch was old. Soap bars were too small and with my 6 day stay, had to go back twice since management was pretty cheap here and would leave one bar at one time
Yöpyi 6 yötä kesäkuussa 2021
Ben Martinez vastasi 4.7.2021
Dear Anonymous, Thank you for your kind comments regarding your stay. I apologize for you not getting the amenities you need during your stay. We are in the process of serving our hot breakfast very soon. Please keep us in mind the next time you visit Alexandria. Sincerely,