Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 52 kautta 152 arvostelua" "
10–Loistava
52
Arvosana 8 - Hyvä. 58 kautta 152 arvostelua" "
8–Hyvä
58
Arvosana 6 - OK. 31 kautta 152 arvostelua" "
6–OK
31
Arvosana 4 - Huono. 8 kautta 152 arvostelua" "
4–Huono
8
Arvosana 2 - Hirveä. 3 kautta 152 arvostelua" "
2–Hirveä
3
8,4/10
Siisteys
8,2/10
Henkilökunta ja palvelu
8,0/10
Palvelut/mukavuudet
7,4/10
Majoituspaikan kunto ja tilat
7,6/10
Ympäristöystävällisyys
Arvostelut
10/10 Loistava
Martti
23.1.2019
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Kaikin puolin hyvä hotelli
Yhden yön vierailun Pestana hotellissa matkalla Algarvessa. Kaikin puolin hyvä hotelli
Martti
Yöpyi 1 yön tammikuussa 2019
Pestana Vila Sol vastasi 29.1.2019
Dear Guest,
Thank you so much for your super classification.
It is a pleasure having you as our guest.
Kind Regards,
Beatriz Silva
GSM
8/10 Hyvä
Benjamin
24.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Servicen på stede var det ingenting å utsette på. Maten til frokost og middagsbuffeten var ikke noe særlig. Jeg prøvde burgeren i baren jeg tok to biter men den smakte ikke godt i det hele tatt. Jeg tror det er første gangen jeg ikke har spist opp en burger. Det løste seg ved å ta en drosje til «byen» 10 minutter unna.
Benjamin
Yöpyi 3 yötä helmikuussa 2024
The Team at Pestana Vila Sol vastasi 1.3.2024
Dear Mr. Benjamin,Thank you for taking the time to post your review. We are glad you enjoyed your overall Pestana Vila Sol experience. Unfortunately, we were unable to impress you concerning our food. We obviously failed on this occasion and for this we must apologize Please rest assured that we will do our best to improve in the needed areas.Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future.Kind regards,The Team at Pestana Vila Sol
10/10 Loistava
Filomena
7.1.2024
Filomena
Yöpyi 1 yön tammikuussa 2024
A equipa do Pestana Vila Sol vastasi 17.2.2024
Estimada Sra. Filomena,Agradecemos a sua avaliação. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-la no nosso hotel.Melhores cumprimentos,A equipa do Pestana Vila Sol
8/10 Hyvä
Andreas
6.1.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Andreas
Yöpyi 7 yötä joulukuussa 2023
The Team at Pestana Vila Sol vastasi 17.2.2024
Dear Mr. Andreas,Thank you for your review and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kindest regards,The Team at Pestana Vila Sol
10/10 Loistava
Hilary
8.12.2023
Hilary
The Team at Pestana Vila Sol vastasi 17.2.2024
Dear guest,Thank you for taking the time to give us this review.It was a pleasure to have you as our guest and we truly hope to welcome you back.Best regards,The Team at Pestana Vila Sol
10/10 Loistava
Hilary
8.12.2023
Hilary
The Team at Pestana Vila Sol vastasi 17.2.2024
Dear guest,We truly appreciate your review, it is so pleasing to read that we meet your expectations. We hope we get to see you again in the near future. Thank you again.Kind regards,The Team at Pestana Vila Sol
8/10 Hyvä
Wai
Matkusti kumppanin kanssa
2.12.2023
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The indoor swimming pool and sauna needs improvement.
Wai
Yöpyi 4 yötä marraskuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mr. Wai,Thank you for your nice review and for staying at the Pestana Vila Sol.We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Best regards,The Team at Pestana Vila Sol
8/10 Hyvä
Damilola Janet
Matkusti ryhmän kanssa
2.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Superb. We felt really relaxed! We only had access to Uber from the resort as it is a distance from the old town/city, but we loved every bit of our stay!
Damilola Janet
Yöpyi 3 yötä marraskuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mrs. Damilola Janet,Thanks for posting your comments of Pestana Vila Sol Hotel. It makes us really happy to know you approved our services. More important than anything to us is the treatment we give to our guests. So, once again, thanks for your compliments. Best regards,The Team at Pestana Vila Sol
8/10 Hyvä
Carlos
Liikematkailija
1.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Carlos
Yöpyi 4 yötä marraskuussa 2023
Guest Service Manager vastasi 10.12.2023
Caro Señor Carlos,Muchísimas gracias por su reseña! Apreciamos su opinión y comentarios, los cuales nos son de gran ayuda para mejorar nuestro servicio. Esperamos poder darle nuevamente la bienvenida a nuestro hotel.Saludos cordialesEl equipo Pestana Vila Sol
8/10 Hyvä
Jeanette
29.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nära golfbanan
Jeanette
Yöpyi 2 yötä marraskuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mrs. Jeanette,It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Vila Sol.Best regards,The Team at Pestana Vila Sol
6/10 OK
Timothy
Matkusti kumppanin kanssa
16.11.2023
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Timothy
Yöpyi 8 yötä marraskuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mr. Timothy,Thank you for sharing your experience with us.We hope to have the opportunity to welcome you back to our Hotel.Kind Regards,The Team at Pestana Vila Sol
10/10 Loistava
Olamide
13.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Olamide
Yöpyi 2 yötä marraskuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mr. Olamide,We truly appreciate your review, it is so pleasing to read that we meet your expectations. If you're traveling to our area gain soon, don't hesitate to contact us. Kind regards,The Team at Pestana Vila Sol
4/10 Huono
Kim
Liikematkailija
8.11.2023
Hyvää: Huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Worst food ever.
The buffet dinner was the worst food I can remember eating in a hotel or restaurant....EVER!
The room was good, we took 2 dogs and were charged an outrageous €25 for each.
The staff were disinterested with the exception of the sommelier in the restaurant who was terrific.
Kim
Yöpyi 1 yön marraskuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mr. Kim,We would like to thank you for taking the time to write a review of your stay with us.We do take guest feedback very seriously as we are always looking for ways to improve to ensure maintain the highest standards of service. It upon guest experiences. We are disappointed to hear you didn’t find our buffet dinner offerings excellent. It was a pleasure to have you as our guest and we will be delighted if you return.Kind regards,The Team at Pestana Vila Sol
8/10 Hyvä
Deborah
2.11.2023
Deborah
Yöpyi 1 yön lokakuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mrs. Deborah,Thank you for your nice feedback and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kind regards,The Team at Pestana Vila Sol
6/10 OK
Bernadette
Matkusti ryhmän kanssa
31.10.2023
Hyvää: Siisteys
Not a 5* by any stretch of the imagination. Garden rooms dark and dreary and pathways unsafe due to uneven surfaces and poor lighting. Hotel rooms a bit better but poor Aircon and issues with plumbing
Bernadette
Yöpyi 1 yön lokakuussa 2023
Guest Service Manager vastasi 10.12.2023
Dear Mrs. Bernadette,Thank you for taking the time to share with us your comments and views. We are disappointed to read that we did not meet your expectations and failed to deliver the value you had expected. It was a pleasure to have you as our guest and we will be delighted if you return. Kindest RegardsThe Team at Pestana Vila Sol
8/10 Hyvä
yvonne
Matkusti ryhmän kanssa
17.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the relaxed atmosphere, very comfortable being there.
Would recommend staying there away from the city life.
yvonne
Yöpyi 3 yötä lokakuussa 2023
darioottino vastasi 23.10.2023
Dear Mrs. Yvonne, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Vila Sol.Kind regards, The Team at Pestana Vila Sol
10/10 Loistava
David
Matkusti ryhmän kanssa
15.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gorgeous rooms, lovely pool, terrific breakfast every day, nice bar, and the staff were sheer perfection.
David
Yöpyi 6 yötä lokakuussa 2023
darioottino vastasi 17.10.2023
Dear Mr. David, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
10/10 Loistava
Bruno
Matkusti perheen kanssa
12.10.2023
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bruno
Yöpyi 3 yötä lokakuussa 2023
Guest Service Manager vastasi 10.12.2023
Estimado Sr. Bruno,Agradecemos a sua avaliação. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-lo no nosso hotel.A equipa do Pestana Vila Sol
8/10 Hyvä
Marie Pierre
Matkusti perheen kanssa
6.10.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Marie Pierre
Yöpyi 1 yön lokakuussa 2023
8/10 Hyvä
Marcelo
24.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Marcelo
Yöpyi 3 yötä syyskuussa 2023
10/10 Loistava
Maria Antonia
22.9.2023
Maria Antonia
Yöpyi 1 yön syyskuussa 2023
6/10 OK
Gemma
27.8.2023
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Gemma
Yöpyi 4 yötä elokuussa 2023
10/10 Loistava
Erling
27.8.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The staff in the reception have all been great. Very service minded and helpful.
Rest of the hotel, food is ordinary and a little below what you can expect for a five star hotel.
Erling
Yöpyi 3 yötä elokuussa 2023
darioottino vastasi 28.8.2023
Dear Mr. Erling, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
6/10 OK
Carsten
Matkusti perheen kanssa
25.8.2023
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Burde ikke have 5 stjerner
Værelser og fællesarealer er nedslidt
Carsten
Yöpyi 3 yötä heinäkuussa 2023
4/10 Huono
Sarah
8.8.2023
Huonoa: Majoituspaikan kunto ja tilat
Sarah
Yöpyi 4 yötä elokuussa 2023
10/10 Loistava
Steven
27.7.2023
Steven
Yöpyi 1 yön heinäkuussa 2023
4/10 Huono
Jason
Matkusti perheen kanssa
5.7.2023
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Shower debacle.
I had 2 rooms at this hotel. Upon trying to use the shower in both rooms the showers did not work properly. In one room the hot tap stuck on fully open and would not close. In the 2nd room the cold tap stuck on fully open and would not close.
It took 4 calls to reception and around an hour to get somebody to come to fix the showers. Due to the delay in us getting ready we missed our evening meal booking.
The hotel manager refused to speak to me
despite my polite request.
The next day on check out the reception staff insisted that we had broken both taps by turning them too tightly.
This is absolute nonsense. I've had many thousands of showers and this has never happened before.
I think the truth is that these rooms had not been used before this season and the shower parts had corroded due to inactivity. This explains why the guy who delivered our bags insisted we check if the room was ok before we accepted it.
All in all the hotel should ensure the room is fit for use before renting it out and they hadn't done so.
Blaming us was the cherry on top.
Don't stay here there are many better options.
Jason
Yöpyi 1 yön heinäkuussa 2023
darioottino vastasi 11.7.2023
Dear Mr. Jason,Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologize for not meeting your expectations with your accommodation. Just to refer to your comments, please note that being a Golf Resort we obviously have quite a high occupancy during winter period as well, including your rooms.On the night of the occurrence, our maintenance took about 30 min. to come to your room and change some of the inner parts of both taps in both rooms which were broken. This operation needed a little longer because in the meanwhile fire alarm went on and all resources were diverted to emergency tasks.Please note that at no point our manager on duty refuses to meet you or speak to you, as stated, she was available all night but since you were, understandably, in a hurry you did left the hotel for dinner.She however met you the next morning during your check-out.As stated we are deeply sorry for any incovenience we might have caused but we do hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a pleasure for us to have you as our Guest at Pestana Vila Sol.Kind Regards,Dario OttinoHotel ManagerPestana Vila Sol
8/10 Hyvä
Patricia
Matkusti ryhmän kanssa
20.6.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely hotel pleasant staff. Spacious rooms and clean! Excellent taxi service only 8 mins from Vilamoura marina.
Patricia
Yöpyi 3 yötä kesäkuussa 2023
darioottino vastasi 22.6.2023
Dear Mrs. Patricia, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
10/10 Loistava
Derek
20.6.2023
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Derek
Yöpyi 3 yötä kesäkuussa 2023
10/10 Loistava
Paul
19.6.2023
Paul
Yöpyi 3 yötä kesäkuussa 2023
4/10 Huono
Joao
5.6.2023
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not a 5 star
Not a 5 star… average 3 star at best
Joao
Yöpyi 1 yön kesäkuussa 2023
8/10 Hyvä
Satu
27.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Satu
Yöpyi 1 yön toukokuussa 2023
8/10 Hyvä
Pearl
17.5.2023
Pearl
Yöpyi 1 yön toukokuussa 2023
10/10 Loistava
monique
24.4.2023
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely lovely helpful staff. Thank you so much!
Beautiful hotel and great if you’re a golfer. Fabulous course!
The only down side was the pool water was quite cold so I didn’t swim as much as I would have l liked too. Also a long walk (1 hour ) to the beach but taxi drivers were great! All in all - I would highly recommend this hotel.
monique
Yöpyi 4 yötä huhtikuussa 2023
darioottino vastasi 27.4.2023
Dear Mrs. Monique, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
10/10 Loistava
John
13.4.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Relaxing Break
Lovely hotel in a fantastic setting. Garden room was very comfortable with great pillows. Only downside was breakfast “hot”foods were at times anything but.
Also the hotel is in a residential area and a taxi is required to get to the marina or even a supermarket
John
Yöpyi 4 yötä huhtikuussa 2023
darioottino vastasi 16.4.2023
Dear Mr. John, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, Dario OttinoHotel ManagerPestana Vila Sol
6/10 OK
gordon
6.4.2023
gordon
Yöpyi 3 yötä huhtikuussa 2023
10/10 Loistava
zohaib
Matkusti pienten lasten kanssa
22.2.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
a luxury at an affordable price, clear place, nice breakfast and definitely friendly staff, happy to come and stay again at this place.
zohaib
Yöpyi 7 yötä helmikuussa 2023
darioottino vastasi 27.2.2023
Dear Mr. Zohaib,On behalf of the entire team at Pestana Vila Sol, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Vila Sol
10/10 Loistava
Ana
Matkusti perheen kanssa
6.2.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Charmoso, agradável e tranquilo
Desde a recepção na chegada, a estadia completa, até o check out, tudo foi impecável. Adoramos o hotel, o local, os funcionários, o silêncio, a conveniência, tudo! Levamos nossa cachorrinha yorkie, que também adorou! Fomos na temporada de inverno e estava bastante tranquilo.
Ana
Yöpyi 2 yötä helmikuussa 2023
darioottino vastasi 7.2.2023
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-loa em breve no nosso hotel!Atenciosamente, A Equipa do Pestana Vila Sol
8/10 Hyvä
Eva
25.1.2023
Eva
Yöpyi 1 yön tammikuussa 2023
10/10 Loistava
Klas
9.1.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pestana
Tyvärr var inte rummet klart när jag skulle checka in trots att jag var där 15.30.
Lite dåligt men i övrigt väldigt bra.
Klas
Yöpyi 1 yön tammikuussa 2023
darioottino vastasi 10.1.2023
Dear Mr. Klas, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances especially during your check-in process. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol
10/10 Loistava
Alex
Matkusti perheen kanssa
27.12.2022
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing staff at this hotel, unfortunately my daughter had caught a bug from the uk that only came to fruition on the first day. The
Alex
Yöpyi 3 yötä joulukuussa 2022
darioottino vastasi 10.1.2023
Dear Mr. Alex, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol,Warm regards, The Team at Pestana Vila Sol
8/10 Hyvä
Eric
21.12.2022
Eric
Yöpyi 1 yön joulukuussa 2022
8/10 Hyvä
goncalo
Liikematkailija
29.11.2022
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
goncalo
Yöpyi 1 yön marraskuussa 2022
10/10 Loistava
Marc, Hilton Head
Matkusti kumppanin kanssa
28.11.2022
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great for golfers. Convenient to visit the area.
Rooms are spacious and quiet.
Matress needs to be updated.
Very clean, great staff.
Service at the bar is poor.
Dining options on property are limited.
Marc
darioottino vastasi 30.11.2022
Dear Mr. Marc, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol
10/10 Loistava
Paul
18.11.2022
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fantastic
This hotel was fantastic and I would highly recommend it .
Paul
Yöpyi 1 yön marraskuussa 2022
The Pestana Vila Sol Team vastasi 18.11.2022
Dear Mr. Paul, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest. Best regards, The Team at Pestana Vila Sol
10/10 Loistava
dean
Matkusti ryhmän kanssa
30.9.2022
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great
Definitely stay again
dean
Yöpyi 4 yötä syyskuussa 2022
GSM|RP vastasi 1.10.2022
Dear Mr. Dean, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
6/10 OK
Abdullah
Matkusti kumppanin kanssa
7.9.2022
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The girls in resorption is not good welcoming
Abdullah
Yöpyi 1 yön syyskuussa 2022
darioottino vastasi 7.9.2022
Dear Mr. Abdullah, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Dario OttinoHotel Manager
8/10 Hyvä
Ana
Matkusti perheen kanssa
31.8.2022
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Achámos insuficiente apenas um carrinho de transporte de bagagens no dia da chegada.
Atrasou consideravelmente a chegada ao quarto.
Ana
Yöpyi 7 yötä elokuussa 2022
RP|GSM vastasi 2.9.2022
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes. Folgamos em saber que no geral correspondemos às suas expetativas, e lamentamos por qualquer incoveniente causado relativamente ao transporte de bagagens. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Vila Sol. Cordialmente, A Equipa do Pestana Vila Sol
6/10 OK
Otavio
18.7.2022
Huonoa: Siisteys
Foi muito legal, porém, esperava um pouco mais da qualidade do serviço.
Por exemplo, o espaço do jantar estava com sujeira na mesma e entre elas o que gerou uma decepção uma vez que o hotel, supostamente, era cinco estrelas.
Otavio
Yöpyi 2 yötä heinäkuussa 2022
GSM | RP vastasi 18.7.2022
Caro Sr Otávio,
Gostaríamos de lhe agradecer por ter partilhado a sua opinião sobre a sua estadia no Pestana Vila Sol. O feedback dos nossos Hóspedes é muito valioso para nós, pois ajuda-nos a melhorar o nosso desempenho no dia a dia e a aperfeiçoar a qualidade global do nosso serviço.
Lamentamos sinceramente que a sua experiência gastronómica não tenha correspondido às suas expetativas. Partilhámos os seus comentários com a nossa equipa de restauração e estamos a implementar as medidas necessárias para melhorar a nossa oferta.
Uma vez mais, agradecemos a sua estadia no Pestana Vila Sol, e esperamos voltar a recebê-lo(a) muito em breve.
Cordialmente,
A Equipa Pestana Vila Sol
2/10 Hirveä
Rikki
Matkusti perheen kanssa
15.6.2022
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rikki
Yöpyi 7 yötä kesäkuussa 2022
GSM | RP vastasi 18.7.2022
Dear Mr Rikki,
We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations.
We would like to sincerely apologize for any inconvenience caused.
We appreciate that you chose Pestana Vila Sol for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.
Kind regards,
Pestana Vila Sol Team