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Arvostelut: Villa Termal Monchique - Hotel Central by Unlock Hotels

4 out of 5
Villa Termal Monchique - Hotel Central by Unlock Hotels
Caldas de Monchique, Hotel Central, Monchique

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 29 kautta 65 arvostelua" "
Arvosana 8 - Hyvä. 20 kautta 65 arvostelua" "
Arvosana 6 - OK. 7 kautta 65 arvostelua" "
Arvosana 4 - Huono. 7 kautta 65 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 65 arvostelua" "

8,8/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

gregg

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Terrible beds, worse food. Hotel is understaffed and the staff they have are mostly rude. The food is an absolute train wreck of grease. Turkish sauna was broken. The "thermal" water is not hot, but luke warmish. Locker room was disgusting. The property is beautiful and being wasted by imcompetent management. Stay elsewhere, eat in Monchique and stop by for a walk around the property.
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Claire

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Joao

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2023
RC vastasi 20.11.2023
Estimado João, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha da sua valorização. É para nós motivo de grande satisfação saber que correspondemos às sua expectativas e que desfrutou de uma agradável estadia connosco. Esperemos ter a honra e o prazer de o receber novamente no nosso Resort num futuro próximo. Com os nossos melhores cumprimentos,Rui Coelho Diretor

10/10 Loistava

Stefan

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Monchique experience
Place is nice and relaxed . Missing more stuff to provide massages at spa and also some machines to buy water or snacks after closing hours . Otherwise all perfect and def finely come back
Yöpyi 2 yötä lokakuussa 2023
RC vastasi 18.10.2023
Dear Stefan,Greetings from Monchique.A heartfelt thanks for your generous comments.We are so pleased to note that we were able to make your stay a memorable success.We look forward to welcoming you back soon.Kind Regards, Rui Coelho Hotel Manager

6/10 OK

Gary

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
It was OK, everything is stuck in the 70’s. The buffet dinner and breakfast were great, and we had a jazz pianist over dinner which was awesome. We walked down to the thermal pools €20pp extra, and they looked very uninviting, so we swam in the outdoor pool. I would not recommend and wouldn’t go again
Yöpyi 1 yön lokakuussa 2023
RC vastasi 18.10.2023
Dear Gary,We would like to thank you for taking the time to share your opinion about your stay at the Hotel Central.We are very sorry to hear your disappointment about your stay, reviews like yours are always helping us to improve our service and your comment has been taken with the highest consideration.Please be assured that the comfort and satisfaction of our guests is our priorities, and we sincerely hope to have the pleasure welcoming you back.Kindest Regards,Rui Coelho Hotel Manager

10/10 Loistava

Peter

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Comfortable room. Quiet place Quite extensive breakfast. Can’t comment on the dinner, as we had it elsewhere.
Yöpyi 3 yötä syyskuussa 2023
RC vastasi 7.10.2023
Dear Peter,Greetings from Monchique. Thank you for taking the time to write such a nice review following your recent stay with us at the Hotel Central.We are very proud and pleased for the positive comments and kind words addressed to us, especially about our location and breakfast.We hope to have the pleasure of welcoming you again for a another great experience in our Resort.Kind regards,Rui Coelho Hotel Manager

6/10 OK

john

Hyvää: Siisteys ja henkilökunta ja palvelu
Welcome to resort was great. Unfortunately there were too many steps to the pool to negotiate. Dinner was a buffet with limited choice but was very good. Mix up over what was booked and paid for resulted in us being presented with a bill for dinner in the restaurant which was unfortunate. Eventually restaurant manager agreed to sort out with reception. Good breakfast with lots of choice.
Yöpyi 1 yön syyskuussa 2023
RC vastasi 2.10.2023
Dear Guest,We would like to thank you for your review regarding your recent stay at the Hotel Central.We are glad to know that our buffet dinner and breakfast met your expectations.We deeply regret the situation at the restaurant, which was promptly solved by our restaurant manager.Please be assured that the commitment of our team in fulfilling our guest’s satisfaction is always our top priority and taking care of guests’ needs is part of our hotel standards.Despite this, we wish to have the opportunity to welcome you to our Resort in the near future for a better and improved experience and restore your faith in our services.Kind regards,Rui Coelho Hotel Manager

4/10 Huono

Edouard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
A éviter. Aucune considération pour le client.
Il est presque scandaleux qu'un établissement 4 étoiles remplace le sommier par une simple planche d'aggloméré qui grince toute la nuit. Inconfort et bruit incessant empêchent de dormir ... c'est pourtant la fonction principale d'un hôtel. Le personnel de reception object qu'un sommier n'est pas nécessaire..... nous sommes dans un etablissement à 140 € la nuit ! Lamentable.
Sommier remplacé par une planche grossièrement découpée. Quel confort !
Yöpyi 1 yön syyskuussa 2023
RC vastasi 2.10.2023
Cher Monsieur Edouard,Nous tenons à vous remercier pour votre commentaire concernant votre récent séjour au Hotel CentralLes commentaires de nos invités sont très précieux pour nous et j’apprécie vos commentaires. Le service client est notre objectif principal et chaque expérience dans le notre Resort est un engagement de qualité, c'est pourquoi nous regrettons vraiment de savoir que nous n'avons pas pu vous plaire avec nos services.Après avoir parlé avec l'équipe de maintenance, j'ai été informé que le collègue est allé dans votre chambre pour le réparer dès qu'il a reçu cette demande le lendemain matin.Malgré cela, nous espérons avoir le plaisir de vous accueillir à nouveau pour une autre expérience et vous redonner confiance en nos services.Cordialement,Rui Coelho Directeur de l'hôtel

6/10 OK

Felix

Hyvää: Siisteys ja huoneen mukavuus
Si tienes mascota, mejor la dejas en tu casa.
La habitación tenía un buen tamaño, silenciosa y cómoda en general pero con pocos enchufes. La WIFI bien. El baño limpio pero algo falto de mantenimiento ¡sin enchufes! En la WEB pone que admiten mascotas y que puede suponer un cargo. No es que pueda, es que lo cobran sí o sí (20 € noche por un perro de 3 kg.) que no puede bajar al restaurante ni a la piscina abierta. Nos informan que no se puede desayunar en el exterior, dejamos el perro en la habitación y luego resultó que sí se podía.
Yöpyi 2 yötä syyskuussa 2023
RC vastasi 2.10.2023
Estimado Felix, Gracias por elegir el Hotel Central y por su comentario sobre su reciente estadía. Nos alegra saber que nuestras instalaciones, servicios y el WIFI cumplieron con sus expectativas.Tomamos nota de su reparo sobre la nuestra política hacia las mascotas, de hecho no es posible en la piscina exterior pero en la plaza frente al restaurante sí es posible disfrutar de la compañía de nuestra mascota. Transmitiremos sus sugerencias al equipo para mejorar nuestra oferta y servicio.Encantado de darles la bienvenida y esperamos tener el mismo placer en un futuro próximo.Saludos,Rui Coelho Director

8/10 Hyvä

Avril

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place for a couples break. Not a good place for children.
Yöpyi 1 yön syyskuussa 2023
RC vastasi 2.10.2023
Dear Avril,We would like to thank you for your review regarding your recent stay at the Hotel Central.We are delighted to know that you had a pleasant stay and especially enjoyedlocation and the service provided by our friendly team.On this opportunity, we would like to inform you that our resort has an outside swimming pool for children and lots of space, remember that children must always be supervised by an adult.We hope to have the honor of welcoming you back in a near future.Kind regards,Rui Coelho Hotel Manager

10/10 Loistava

Leif

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2023
RC vastasi 27.9.2023
Dear Guest, Thank you so much for taking the time to write a review following your recent stay in our Hotel Central. We were really happy to hear that you had a good time with us. We hope to have the opportunity to welcome you again in the future to enjoy another unforgettable stay in Monchique. Best Regards, Rui Coelho Hotel Manager

8/10 Hyvä

Darren

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fantastic Location
Beautiful hotel in a spectacular location, stayed half board - the food was excellent (Beds were squeaky)
Yöpyi 1 yön syyskuussa 2023
RC vastasi 22.9.2023
Dear Darren,Greetings from Monchique.We would like to thank you for your wonderful review regarding your recent stay at the Hotel Central.We are pleased to know that you had a fantastic stay and enjoyed our beautiful location, food experience and the service provided by our friendly team.We hope to have the pleasure of welcoming you again for another great experience in our Resort.Kind regards,Rui Coelho Hotel Manager

8/10 Hyvä

Fernando

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2023
RC vastasi 29.8.2023
Estimado Hóspede, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. Ficamos satisfeitos em saber que correspondemos às suas expectativas no geral e que teve uma estadia agradável connosco . Agradecemos a gentileza e aguardamos pela sua próxima visita. Melhores cumprimentos, Rui Coelho Diretor

8/10 Hyvä

Shari

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
RC vastasi 29.8.2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.Kind Regards,Rui Coelho Hotel Manager

8/10 Hyvä

Ramesh

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
They advertise that the bed sheets and towels changed every 3 days, it did not happen. We had to ask on the 4th day for that to happen
Yöpyi 7 yötä elokuussa 2023
RC vastasi 16.8.2023
Dear Ramesh,Thank you for your comment about our Hotel Central. Our goal is to provide a pleasant experience to all who visit us, and this is what we strive for every day. We regret to know that the service provided did not meet your expectations, for which we sincerely apologize, and for not exceeding your expectations.Despite this, we hope to have the pleasure of welcoming you again for a new and improved experience in our Resort.Regards,Rui Coelho Hotel Manager

10/10 Loistava

Frédéric

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel dans un magnifique cadre.
L’hôtel est magnifique. On dirait un petit village. Les chambres sont très bien. Nous avions la Garden 1 qui est indépendante et très spacieuse.
Yöpyi 3 yötä elokuussa 2023
RC vastasi 16.8.2023
Cher Frédéric,Merci d'avoir choisi l'hôtel Central et pour votre merveilleux commentaire sur votre récent séjour.Nous sommes très heureux d'apprendre que vous avez passé un séjour magnifique et que vous avez particulièrement apprécié le confort de nos chambres.Nous espérons vous accueillir bientôt pour une nouvelle expérience à notre Resort.Cordialement,Rui Coelho Directeur de l'hôtel

8/10 Hyvä

JOAQUIM

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Férias no Algarve
Estadia agradável. Hotel com área de lazer e disponibilidade de águas termais.
Yöpyi 5 yötä elokuussa 2023
RC vastasi 12.8.2023
Caro Joaquim, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. Ficamos satisfeitos em saber que correspondemos às suas expectativas e que considerou, de forma especial, a excelência e a qualidade do nosso serviço. Agradecemos a gentileza e aguardamos pela sua próxima visita. Melhores cumprimentos, Rui Coelho Diretor

6/10 OK

Jordi, Sant Boi de Llobregat

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Aire acondicionado ruidoso la nevera no funciona desayuno escaso pero de calidad limpieza de habitaciones escasa solo hacen la cama
Yöpyi 3 yötä elokuussa 2023
RC vastasi 11.8.2023
Estimado Ruben.Primero de todo queremos agradecer su reseña. Lamentamos profundamente que no hayamos cumplido con sus expectativas y que su estancia no haya sido como hubiera deseado. Vamos a revisar lo que nos comenta y trataremos de mejorar desde ya.Nos encantaría que nos diera una segunda oportunidad para poder así cambiar su percepción sobre nuestras instalaciones y servicios,Un cordial saludo,Rui Coelho Director

10/10 Loistava

ANISSA

Yöpyi 1 yön elokuussa 2023
RC vastasi 11.8.2023
Chère Anissa,Merci d'avoir choisi l'hôtel Central et pour votre merveilleux commentaire sur votre récent séjour.Nous sommes ravis d'apprendre que vous avez passé un excellent séjour et que nos installations et services ont répondu à vos attentes.Nous espérons vous accueillir bientôt pour une nouvelle expérience dans notre Resort.Cordialement,Rui Coelho Directeur de l'hôtel

6/10 OK

karyn

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The place is beautiful. Breakfast buffet is plentiful and tasty. I would have given it a 5 but when I called before booking I was told they have spa services available upon request. I told them we wanted massages and treatments and I was told just give 24 hour notice. For this reason only I booked the place and drove 45 minutes to beach every morning and then back to beach in the evening. When I arrived I was told no services are available until after August 8th. For this I would have stayed on the beach and not wasted time and gas. Before arriving I also asked for two beds, We arrived to one bes. The lady was very kind and gave me two beds but the room STUNK. The next morning I made then aware that the AC unit is not functioning properly and wreaks of fungus and stool. Nothing was done about this, we had to sweat all night long and I mean sweat, miserable sleep. I was so tired I slept all the way back to Lisbon in the car. The pool is great but no towels and no chairs. Obligated to sit on concrete until someone left. I absolutely love the outdoors. Being from South America I am use to these resorts and when they get it tight, its a perfect stay. I would have loved some spa treatments since I work very hard and really needed that downtime. If they fix those things the resort is a perfect 5. They also need a small vending machine for when you are starving at night. The refrigerator and safe nonfunctional. Due to the stench of fungus we had to leave suitcases in car.
Yöpyi 3 yötä heinäkuussa 2023
RC vastasi 11.8.2023
Dear Karyn,First of all, we would like to thank you for your constructive feedback regarding your recent stay in our Hotel Central.In fact, Customer Service is our main aim and our hotel is a commitment to quality, so we truly regret to know that we were not able to please you with our services and for any issues experienced.Our Hotel provides pool towels that can be collected and changed daily at reception with a deposit of 20.00/towel. Regarding the double bed and room change, we would be happy to change it as often as necessary if you requested it. AC was on ventilation mode and thus the fact that it was not cold. Our maintenance made the necessary correction.Despite this, we hope to have the pleasure of welcoming you again in the future for a new and improved experience.Kind regards,Rui Coelho Hotel Manager

8/10 Hyvä

Juan Carlos

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä heinäkuussa 2023
RC vastasi 11.8.2023
EStimado Juan,Muchas gracias por su visita, hasta la próxima! Saludos,Rui Coelho Director

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Estadia muito agradável e a repetir, pela paz
Yöpyi 4 yötä heinäkuussa 2023
RC vastasi 28.7.2023
Estimado Hóspede, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. Ficamos satisfeitos em saber que correspondemos às suas expectativas e que teve uma estadia agradável connosco . Agradecemos a gentileza e aguardamos pela sua próxima visita. Melhores cumprimentos, Rui Coelho Diretor

10/10 Loistava

Christopher

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
A beautiful place in the mountains. A lovely room with access to spa and pools.
Yöpyi 1 yön heinäkuussa 2023
RC vastasi 15.7.2023
Dear Christopher,Greetings from the mountains!We thank you for taking the time to write such a nice review following your recent stay with us at the Hotel Central.We are very proud and pleased for the positive comments and kind words addressed to us, especially about our location, rooms and Spa facilities.We hope to have the pleasure of welcoming you again for a another great experience in our Resort.Kind regards,Rui Coelho Hotel Manager

10/10 Loistava

Artur

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing hotel, staying there is like staying back in time but all amnesties very moderne with great big rooms and amazing bathroom
Yöpyi 2 yötä kesäkuussa 2023
Rui Coelho vastasi 10.6.2023
Dear Artur, We would like to thank you for staying with us at the Hotel Central and for sharing your wonderful review. We are very pleased that your stay went so well and that you appreciated our beautiful property, prime location and our amenities.Our main goal is to provide our guest with a wonderful service, so that you can have unforgettable memories while with us.We hope t have the pleasure of welcoming you in the near future for another amazing experience.Best regards, Rui Coelho Hotel Manager

8/10 Hyvä

Renate

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä toukokuussa 2023
RC vastasi 23.5.2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.Kind Regards,Rui Coelho Hotel Manager

10/10 Loistava

Claudio, Calgary

Yöpyi 4 yötä toukokuussa 2023
RC vastasi 12.6.2023
Estimado Claudio, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. É para nós motivo de grande satisfação saber que correspondemos às sua expectativas e que desfrutou de uma agradável estadia connosco. Esperemos ter a honra e o prazer de o receber novamente no nosso Resort num futuro próximo. Com os nossos melhores cumprimentos, Rui Coelho Diretor

10/10 Loistava

Hanadi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very lovely place , will definitely return .
Yöpyi 1 yön toukokuussa 2023
RC vastasi 19.5.2023
Dear Hanadi,Greetings from Monchique.We would like to thank you for your wonderful review regarding your recent stay at our Hotel Central.We are pleased to hear that you had a fantastic stay and our Resort facilities and service provided by our team met your expectations.We hope to have the pleasure of welcoming you again in a near future for another great experience.Kind regards,Rui Coelho Hotel Manager

10/10 Loistava

Erik

Yöpyi 3 yötä toukokuussa 2023
RC vastasi 31.5.2023
Dear Erik, Thank you for this 5 of 5 review here. It is great feedback. I appreciate you visiting us and look forward to welcoming you back. My very best wishes, Rui Coelho Hotel Manager

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay - lovely place.
Stayed here for two nights in a garden bungalow room. as part of a long weekend break. We enjoyed the thermal bathes which are situated just a few steps away from the hotel . The gardens and pool area were very relaxed and pretty . There is a nice bar on the site which closes at six which seems a bit strange. Maybe it’s because we’re out of season ? But was a lovely spot for a beer. The breakfast was good with lots of choice.. we did have one issue which the manager sorted very professionally and quickly which we were grateful for. Really lovely place very happy .
Yöpyi 2 yötä huhtikuussa 2023
RC vastasi 2.5.2023
Dear Michael,Greetings from Monchique.We would like to thank you for your wonderful review regarding your recent stay at Central Hotel.We are pleased to know that you had a lovely stay and enjoyed our Spa Thermal services, the pretty surroundings and service provided by our friendly team.Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We are just looking forward to welcoming you again at our Resort for your next stay with us. Sincerely,Rui Coelho Hotel Manager

10/10 Loistava

Rita

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tudo impecável, voltarei em breve, recomendo 👍
Yöpyi 2 yötä huhtikuussa 2023
RC vastasi 30.4.2023
Estimada Rita,Em primeiro lugar, a queríamos agradecer a sua preferência pelo Hotel Central e a partilha do seu generoso comentário e por sabermos que pudemos proporcionar uma excelente estadia.O seu comentário será partilhado com toda a equipa como reforço motivacional e recompensa pelo bom trabalho efetuado todos os dias pela nossa equipa dedicada.Esperamos contar com a vossa visita num futuro próximo para uma nova e renovada experiência.Melhores cumprimentos,Rui Coelho Diretor

4/10 Huono

Federico

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Molto dispersiva e poco curata.la posizione era molto buona,e l'aria pulita. L'hotel in se non mi ha piaciuto molto
Yöpyi 1 yön huhtikuussa 2023
rc vastasi 30.4.2023
Dear Guest,Thank you very much for your stay and for having taken the time to give us your feedback.We do apologize if your experience did not meet your expectations.It shall be a pleasure to welcome you back in our hotel for your next stay in Monchique.Best regards,Rui Coelho Hotel Manager

10/10 Loistava

Daniel

Yöpyi 2 yötä huhtikuussa 2023
RC vastasi 30.4.2023
Estimado Daniel, Agradecemos a sua preferência pelo nosso Hotel Central e a partilha do seu comentário. É para nós motivo de grande satisfação saber que correspondemos às sua expectativas e que desfrutou de uma agradável estadia connosco. Esperemos ter a honra e o prazer de o receber novamente no nosso Resort num futuro próximo. Com os nossos melhores cumprimentos, Rui Coelho Diretor

10/10 Loistava

FIONA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fabulous staff, great music dining experience at weekends. Unique historic spot, peaceful and quiet.
Yöpyi 4 yötä maaliskuussa 2023
RC vastasi 30.4.2023
Dear Fiona, We very much appreciate your comments regarding your stay at the Hotel Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Coelho Hotel Manager

10/10 Loistava

Alexander

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loved our stay!
Stayed at recently renovated Garden villa for three nights. Very clean and comfortable room. Beautiful surroundings.
Yöpyi 3 yötä maaliskuussa 2023
RC vastasi 30.4.2023
Dear Alexander,First of all, we would like to thank you for your wonderful review regarding your recent stay at Hotel Central.We are delighted to hear that you had a fantastic stay in our hotel and that our facilities and service provided by our team met your expectations.We will be delighted in welcoming you again in the future for another great stay experience.Best Regards,Rui Coelho Hotel Manager

10/10 Loistava

Micael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2023
rc vastasi 30.4.2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.Kind Regards,Rui Coelho Hotel Manager

8/10 Hyvä

Andre

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Het geheel
Yöpyi 1 yön maaliskuussa 2023
RC vastasi 30.4.2023
Dear Andre, We would like to thank you for having chosen our hotel for your stay in Monchique and for the feedback. It is a pleasure to know that you enjoyed your stay with us and please be assured that our team strives to make the stay of our guests a memorable one. We look forward to welcoming you in our Resort for your next stay in Algarve. Kind regards,Rui Coelho Hotel Manager

10/10 Loistava

joaquim

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good place to stay
Yöpyi 1 yön helmikuussa 2023
RC vastasi 4.3.2023
Dear Joaquim,We would like to thank you for your wonderful review regarding your recent stay at Hotel Central.We are delighted to hear that you had a fantastic stay in our hotel and that our facilities and service provided by our team met your expectations.We hope to have the pleasure of welcoming you again in the near future.Best Regards,Rui Coelho Hotel Manager

10/10 Loistava

Diane

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel offered an incredible price for all the amenities offered! The thermal waters & hiking in the area were outstanding! Breakfast was unfailingly delicious, including full set of pastries (with infamous pastel do note), eggs, bacon, freshly squeezed OJ & yummy coffee. Highly recommended by a world traveller!
Yöpyi 1 yön marraskuussa 2022
RC vastasi 10.12.2022
Dear Diane,First of all, we would like to thank you for your wonderful review regarding your recent stay at Hotel Central.We are pleased to hear that you had a fantastic stay, enjoyed breakfast selection, Spa Thermal and especially, our amazing location, contribute for it!We will be honoured to host you again, hopefully, in the near future.Best Regrds,Rui Coelho Hotel Manager

4/10 Huono

Svend Erik

Yöpyi 1 yön syyskuussa 2022
Rui Coelho vastasi 9.10.2022
Dear guest, Thank you for sharing your experience at Hotel Central. Best Regards,Rui Coelho Hotel Manager

4/10 Huono

STEVE

Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Bad service in a old and unrenovated hotel
Old thermal hotel that need a real renovation in its concept and specially with their local staff that were for 2 days exceptionally and surprisingly unfriendly for Portugal . Rooms are ok , clean and average food mattress . Food is really poor in terms of quality , healthy and creativity . Low cost food !! The infrastructure is old and the maintenance is just made on surface ! Very bad service from the host at the Spa ( Ann) , unfriendly, rude and unpleasant . She made me decide to leave the place on the spot ! Staff of the restaurant t at breakfast we’re not friendly too : pleas Make a change and hire new and young staff ( I did have still some good attendance the night I arrived from the Brazilian staff working there ) . The source and fabric of the Monchique water was definitely not making me dreaming , big disappointment considering I love this water and it’s very healthy. In conclusion : I will not come anymore and can not recommend to anyone to stay there .
Yöpyi 1 yön syyskuussa 2022
RC vastasi 15.10.2022
Dear Steve,Thank you for taking the time to tell us about your experience at the Villa Termal - Hotel Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Villa Termal, we strive to provide the best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the near future.Sincerely,Rui CoelhoHotel Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä syyskuussa 2022
Rui Coelho vastasi 9.10.2022
Dear guest, Thank you for sharing your experience at Hotel Central. Best Regards, Rui Coelho Hotel Manager

8/10 Hyvä

Olivia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property in a lovely low key location
Yöpyi 1 yön syyskuussa 2022
RC vastasi 15.10.2022
Dear Olivia,We very much appreciate your comments regarding your recent stay at the Villa Termal - Hotel Central.We are delighted to read that you appreciated our position and location in the heart of Monchique mountain. Your satisfaction is the greatest encouragement to all of our staff as we strive to continuously improve the quality of our services.We all look forward to the opportunity of welcoming you back on many more occasions to enjoy our warm Monchique hospitality.Sincerely,Rui CoelhoHotel Manager

10/10 Loistava

caroline

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bonne établissement pour faire une halte dans l'arrière pays et un après midi Thalasso. Si le Spa n'est pas tout neuf, il est agréable avec une eau thermal chaude et accès à un hammam et sonna compris pour 10/15 euros par personne. Le petit déjeuner buffet - compris dans le prix de chambre - est diversifié et bon.
Yöpyi 1 yön syyskuussa 2022
Rui Coelho vastasi 9.10.2022
Cher Mme. Caroline,Nous vous remercions vivement pour ce retour positif et ces gentils commentaires.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous, l'emplacement de l'hôtel, le SPA thermal ainsi que le notre petit déjeuner.Nous espérons avoir le plaisir de vous revoir très bientôt.Meilleures salutationsRui CoelhoDirecteur d’hôtel

8/10 Hyvä

Andreia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2022

8/10 Hyvä

alain

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hôtel spa Monchique
Séjour de deux nuits en couple. Hôtel correct , personnel très gentil, serviable, ne parle pas français. Parking facile. Chambre mal insonorisées. Bruits de couloir et nous entendions le voisin ronfler. Literie très bien mais un vieux lit qui fait beaucoup de bruit. Petit déjeuner continental très bien servi avec pas mal de choix. Animaux acceptés avec supplément de 20 EUR la nuit.
Yöpyi 2 yötä syyskuussa 2022
Rui Coelho vastasi 9.10.2022
Cher invité,Nous vous remercions de votre préférence pour le notre Hotel Central.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et accueillons vos commentaires sur le attentive service de notre personal. Nous ne manquerons pas de partager votre message avec toute notre équipe pour de futures améliorations. Dans l’attente du plaisir de vous accueillir de nouveau, je vous prie de croire en l’expression de mes meilleures salutations.Rui CoelhoDirecteur d'hôtel

8/10 Hyvä

João

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Estadia agradável, mas com aspetos a melhorar
Globalmente, o hotel proporciona uma estadia muito agradável. As condições são boas e a envolvente é muito tranquila. Porém, não oferece exatamente o serviço de um 4 estrelas. O quarto é confortável mas um pouco pequeno e com uma casa de banha muito apertada é algo ultrapassada. O aspeto mais negativo, porém, é o serviço de refeições: o pequeno-almoço é satisfatório, mas não mais do que isso (tem pouca variedade, por exemplo, sumos só tem de laranja); e no restaurante e no bar a ementa é reduzida e, mesmo assim, aconteceu com muita frequência não terem os pratos desejados. A piscina e a sua envolvente são ótimas, mas tem o inconveniente de ficar à sombra muito cedo, por ser numa espécie de vale. Em geral, foi uma estadia agradável e repetiria, mas com algumas falhas que não seriam de esperar num 4 estrelas.
Yöpyi 6 yötä elokuussa 2022
Rui Coelho vastasi 9.10.2022
Estimado João, Agradecemos os seus comentários relativos à sua recente estada no nosso Hotel Central. O nosso objetivo é proporcionar uma experiência agradável a todos os que nos visitam, e é para tal que nos empenhamos todos os dias. Lamentamos que não tenhamos correspondido na integra às suas expectativas. Nesta oportunidade, reiteramos os nossos agradecimentos e ficamos na expectativa da vossa próxima visita. Com os melhores cumprimentos e ao vosso inteiro dispor, Rui Coelho Diretor de Hotel

8/10 Hyvä

richard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Short break on journey through Portugal
We decided to stay in the countryside for one night away from the busy coast. The Hotel is in a lovely natural park setting and has a pretty courtyard and a good size pool with sunbeds in a grassy garden. There is also a bar , restaurant and two shops onsite. Checking in was easy and professional and the room a good size and clean. As this was a night to just chill, after using the pool area which was clean and in good condition for the afternoon, we decided to eat at the restaurant. It was not busy, the service was ok for drinks, although not all on the menu were available. Similar story with food, although a shortish menu, not all available. After a 20-30 minute wait, the food arrived and mine was very nice as was the wine we had, unfortunately my wife's food came out cold, so it had to be sent back, we were told it would be re-done, but after another 20 minutes it had not come back. After more chasing it still did not arrive so we ended p cancelling that meal, very disappointed. The staff did apologise, and we were not charged for the wine and the 1 meal we got, so that was a good attempt to recover the situation. The Breakfast had no similar problems and was good, with a limited but good choice. We would stay again but might eat in the nearby village
Yöpyi 1 yön heinäkuussa 2022
Rui Coelho vastasi 9.10.2022
Dear Richard,Thank you very much for your stay and for having taken the time to share your feedback.We are sorry to read that your experience didn't meet your expectations.Rest assured that the satisfaction of our customers is our priority and your feedback and impressions are very important to us.We sincerely hope that we will have the chance to welcome you back in the near future.Best regards,Rui Coelho Hotel Manager

10/10 Loistava

Vanessa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022
Rui Coelho vastasi 9.10.2022
Estimado hóspede, Obrigado por partilhar sua experiência no nosso Hotel. Com os melhores cumprimentos, Rui Coelho Director do Hotel

8/10 Hyvä

Ma

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Estadia muito boa. Pessoal profissional e simpatia
Yöpyi 6 yötä kesäkuussa 2022
Rui Coelho vastasi 9.10.2022
Estimado hóspede, Obrigado por partilhar sua experiência no nosso Hotel. Com os melhores cumprimentos, Rui Coelho Director do Hotel

8/10 Hyvä

Laszlo

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Fuktiga rum med lätt mögellukt
Yöpyi 1 yön huhtikuussa 2022