Matkat – Alona

Great in every aspect, fast and reliable internet service, great staff.

Ivi Mare markets itself as a luxury resort, but the reality falls well short of that promise. Check-in was slow and poorly managed. After completing forms with our personal details, we were left waiting with little communication before finally being shown to our room. The room itself felt small and standard rather than five-star. The toilet seat was badly stained and smelled unpleasant, creating an odour in the room. Housekeeping replaced it promptly when notified, but it should never have reached that stage. Other maintenance issues included a poorly flushing toilet and a worn safe keypad. The beach is also misleadingly described. It is essentially a rocky area covered with sand, with difficult access to the sea. Guests wanting a proper beach experience need to use the neighbouring hotel's shoreline. Food quality was inconsistent. Salads and the Japanese and Greek restaurants were very good, but some buffet dishes were poor. On Italian night, stale breadsticks, bland pasta and an inedible undercooked dish were particularly disappointing. Guest relations also fell short. We never received Expedia VIP benefits, despite being eligible, and repeated incorrect assumptions were made about our gender and relationship, leaving us feeling unwelcome. The location is another drawback. Paphos is around an hour's walk away, limiting options for guests without a car. The saving grace was the staff. Kelly, Habib, Mohammed, Sofia, Elana, Pambos, Sanju, Diana, Youseff and Sweta were great

Very beatiful hotel and everybody was friendly.

Lovely hotel in a great location. Good breakfast with lots of choice. Staff are friendly and helpful. Unfortunately it smells like sewage out the front of the hotel and if your room is that side of the hotel then so does your balcony.