We had arranged with Hassan to be picked up from the airport', but no one came, so we had to pay again for a taxi. Our room was not ready, so we were given a room downstairs, and some tea, which was most welcome. The room was freezing cold, no heater, no hot water, no soap, no towels, no toilet paper, no plug, two inch gap under balcony door. THe bedding was dirty and smelly, pillows slimy. We were exhausted and hungry, having waited for our lift for three hours after our flight etc. It was so cold it was difficult to sleep and we had to ask for another blanket. We awoke in the morning to an argument between another guest and the young man who gave us the tea, about the awful service and the state of her room. We asked for some heating and were given a very small ancient gas heater. The view from the balcony was magnificent.
Breakfast was a couple of pieces of quite stale bread and jam and sweet tea. W e decided to leave and asked the young man to arrange a taxi for us. A real shame. We had wanted to explore the area. We had paid in advance, and we felt he could have let us stay in his Riad in Marrakech, but he was not willing to do so. We left and went to Marrakech
