4/10 Huono
Erin, Jacksonville
Matkusti pienten lasten kanssa
3.12.2025
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Customer service was polite and early check in was available, however, the website stated rollaway beds were available upon request but when asked about the option I was told they do not have any. It was specifically added into the notes for a rollaway bed. If they did not have any I would have booked 2 queen beds instead. Also upon check in I was assigned a room that was not at all what I booked. I was assigned to a much cheaper room than what I booked and paid for and told the only difference was the room had a deep soaking tub and one did not. The difference of the room was majorly different and almost 200 square foot smaller. The thermostat in the room was not working and had to contact the front desk. Multiple lights did not work in the room and there was not an outlet in the bathroom for use of a hair tools. I booked this hotel for more money than the other hotel I previously stayed at when visiting Atlanta thinking this hotel was better quality. The remodel was a major inconvenience with only one very small elevator in use. Overall this hotel booking was a huge inconvenience and disappointment.
Erin
Yöpyi 2 yötä marraskuussa 2025