Rooms did not match pictures online: kitchen was not updated, floorboards were damaged, door frame/lock was damaged. There was dust on the bathroom walls and ceiling, along with floor corners behind doors that obviously hadn’t been cleaned in a while. Our daughter stepped in broken glass in the bathroom doorway (luckily, did not break the skin). We requested extra towels the second morning of our stay and never received them. There was only one roll of toilet paper in the room; we ended our stay using the box of tissues in lieu of toilet paper. The hot water ran out halfway through every shower. Only one elevator was working for half of our stay (we were on the 10th floor and ended up using the stairs multiple times). The pool was under construction and unusable (would have been nice to know ahead of time). The kitchen was very sparsely stocked: two forks, two spoons, four cups, four bowls, one plate. The dryer stopped working after five minutes and wouldn’t turn back on. The fitted sheets were clearly too small for the beds and kept coming off, along with being inside out. Parking was $45 per night to self-park, $55 per night for valet, which is extremely steep.
The room was spacious and served our needs, just very disappointing for over $1200. There was also a Netflix series being filmed for part of our stay, which was cool to see, but some communication from the hotel would have been nice since some entrances/exits ended up being blocked off.
