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Arvostelut: Auckland Airport Kiwi Motel

2.5 out of 5
Auckland Airport Kiwi Motel
144 McKenzie Road, Auckland

Arvostelut

6,6
Arvosana 10 - Loistava. 150 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 330 kautta 1003 arvostelua" "
Arvosana 6 - OK. 273 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 160 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 90 kautta 1003 arvostelua" "

6,8/10

Siisteys

7,2/10

Henkilökunta ja palvelu

6,8/10

Palvelut/mukavuudet

6,2/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Sini, Suomi

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotellin henkilökunta tylyä. Huoneet kaipaisi ehostusta. Lämmityspstterin sai vasta erikseen pyydettäessä.
vea vastasi 9.12.2015
Dear Sini,Thank you for taking the time to review our motel! I will obviously review this issue with the team in order to avoid any future occurrence. I hope that you will give us the opportunity to show you our high level of services on your next visit. Warm regards, Auckland Airport Kiwi Motel

8/10 Hyvä

Jashpalsinh Rajendrasinh

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a pleasant hotel and my stay was good.
Yöpyi 3 yötä toukokuussa 2024
AAKM vastasi 22.5.2024
Dear SirGreetings of the Day!Thank you for sharing your valued feedback. We are glad that you had a pleasant and a comfortable stay with us. We look forward to your next visit and stay withus and we will ensure that it is even better.ThanksWarm Regards

2/10 Hirveä

Charleen

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Room smelt like animal, semi cleanish. Not enough towels, no handtowel, needs non slip mat. WiFi wouldn’t connect so couldn’t make use of tv options. Phone wasn’t working. Laundry facilities were out of order.
Yöpyi 2 yötä toukokuussa 2024
Auckland Airport Kiwi Motel vastasi 13.5.2024
Kia Ora Charleen,Thank you for taking the time to write a review. We are sorry to hear about the issues you faced during your stay with us. We have addressed the wifi and phone issue in your room and the laundry facilities are fixed. We hope to welcome you again in the near future.

10/10 Loistava

Elenor Selma

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Was value for money - really appreciated the dining room being open in the evening.
Yöpyi 1 yön huhtikuussa 2024
Auckland Airport Kiwi Hotel vastasi 7.5.2024
Kia Ora Elenor,Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us and hope to welcome you again in the near future. Regards

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The meals and service were very good. Reception very helpful.
Yöpyi 1 yön helmikuussa 2024
Auckland Airport Kiwi Motel vastasi 3.3.2024
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regards

8/10 Hyvä

Joan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Auckland Airport Kiwi Motel vastasi 18.2.2024
Kia Ora Joan,Thank you for your feedback, your feedback is important to us as it helps us to improvr and provide best services to our guests. We are glad that you had a pleasant stay with us. Looking forward to welcome you back to our Motel.Best Regards

4/10 Huono

Malae

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The outside area was good for kids especially with a big group with lots of kids, but the rooms were ok, cleaning service was not good, we were cleaning our rooms ourselves with taking rubbish out and going to ask for clean towels and taking the dirty towels to the cleaners. So over all wasn’t the greatest experience.
Yöpyi 3 yötä tammikuussa 2024
Auckland Airport Kiwi Hotel vastasi 7.2.2024
Dear MalaeGreetings of the day!Thank you for sharing your feedback, we apologize for the inconvenience caused during your stay. Your feedback is very important to us, we have shared your review with our team and we ensure we will work on all aspects of your concerns. We assure you that we will work hard and ensure that we take all necessary steps so that you have a much better experience in your next visit.We at Auckland Airport Kiwi Hotel, look forward to provide the best of our services.ThanksWarm Regards

4/10 Huono

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Cons: - Air condition was not providing cool air and had to ask for a service. They fixed it same day. - we asked to be moved to another room because of Cleanliness and hygene, the new room did not have a toilet paper hanger on the wall. - Cleanliness and hygiene is poor. - Breakfast buffet is poor Pros: - Friendly staff - They provided free complementary breakfast after complaining.
Yöpyi 8 yötä joulukuussa 2023
Auckland Airport Kiwi Motel vastasi 7.2.2024
Kia OraThank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and its for sure you won’t be disappointed this time.Best regards Auckland Airport Kiwi Hotel

10/10 Loistava

Ashley

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
We had an amazing stay at the Auckland Airport Kiwi hotel. The staff are super helpful and friendly, our room was perfect for what we needed for our family of 5. Tidy, clean and up to date inside our room. Free wifi. Food was delicious at the restaurant will definitely be back again!
Yöpyi 3 yötä joulukuussa 2023
Auckland Airport Kiwi Motel vastasi 1.1.2024
Dear AshleyThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Highly recommend!
I stay here once a year when I travel to NZ. All the staff are very friendly. The restaurant serves excellent food. The rooms are very nice, especially the ones on the motel section. Plus, you can't beat the price!
Yöpyi 1 yön joulukuussa 2023
Auckland Airport Kiwi Motel vastasi 1.1.2024
Dear GuestThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

6/10 OK

julio

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Excellent rapport qualité prix
Excellent rapport qualité prix. Nous étions trois et la chambre est suffisamment grande sans se marcher sur les pieds. Il y a une grande prairie derrière et une cour devant avec table sur laquelle on peut manger. La chambre est équipée de frigo, four à micro-ondes, plaques, vaisselle pour trois, de quoi faire à manger pour trois.
Yöpyi 6 yötä joulukuussa 2023
Auckland Airport Kiwi Motel vastasi 31.1.2024
Dear JulioGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

6/10 OK

FRANK

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good price bad water pressure
The good: Great price, clean, comfortable,roomy and friendly staff. The bad: Low water pressure. The shower was either really hot or really cold. The room smelled like a gym.
Yöpyi 1 yön joulukuussa 2023
Auckland Airport Kiwi Motel vastasi 1.1.2024
Dear Sir,Greetings of the day!Thank you for sharing your valued feedback. We apologize for the inconvenience during your stay. We will surely work on the above mentioned points and ensure you have a better stay with us, the next time. ThanksWarm Regards

8/10 Hyvä

Raiha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Auckland Airport Kiwi Motel vastasi 1.1.2024
Dear GuestThnak you for your feedback. We look forward to make your next stay even better and more comfortable.Have a good DayThanks

8/10 Hyvä

Carl

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Very convinient to the airport but blanket should be washed after each tennant. TV remote had a fkat battery and no battery cover.
Yöpyi 1 yön tammikuussa 2023
Reservations vastasi 12.2.2023
Thank you for your feedback.We would really take care of all the facilities provided in the room.

8/10 Hyvä

Margrit

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2023
Reservations vastasi 12.2.2023
Thanks for the rating and we will keep up the good work.

8/10 Hyvä

Laurentius

Yöpyi 1 yön tammikuussa 2023
AAKH vastasi 15.1.2023
Thank you

2/10 Hirveä

Gysbertus

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Won’t be back.
Booked last minute as needed to travel urgently. Only needed a solo room for the evening as flight was departing at 6 am. Unfortunately the room and bathroom wasn’t overly clean, no cups or glasses to drink from in the room but there was an ironing board with no iron!! Wouldn’t rush back.
Yöpyi 1 yön joulukuussa 2022
Kiwi Motel vastasi 31.12.2022
Thank you for your feedback.

8/10 Hyvä

Sofaia

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Reservations vastasi 29.12.2022
Dear Guest,Thank you for your feedback.

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2022
AAKH vastasi 29.12.2022
Dear Guest,Thank you for your feedback.

8/10 Hyvä

CC

Yöpyi 1 yön joulukuussa 2022
Kiwi Motel vastasi 21.12.2022
THANK YOU FOR YOUR RATINGS

8/10 Hyvä

polly

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
A little shabby but great value and location
Kiwi Motel vastasi 15.12.2022
Thank you for your feedback

8/10 Hyvä

Inacio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was nice and close to the airport. The room was set up for 3 people with a kitchenette yet only had one chair and no table to sit at. It had hanging space, but no hangers.
Kiwi Motel vastasi 15.12.2022
Thank you for your feedback

6/10 OK

Tatsuya

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
周りに何もなく退屈だった。 空港が近いので、泊まるだけならアリだと思う。
Kiwi Motel vastasi 15.12.2022
Thank you for your feedback

6/10 OK

Neville

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet

2/10 Hirveä

Rachael

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
What an awful place to stay. We booked a motel but were put in a backpackers. The room was dirty and damaged. The kitchen was falling apart, the kitchen untensils were filthy. Some of the windows didnt close properly or lock. We left as early as possible. I wish id read all the reviews on google and the copied and pasted replies from the hotel before booking here.
Yöpyi 1 yön marraskuussa 2022
Kiwi Motel vastasi 28.11.2022
Kia Ora , Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again

8/10 Hyvä

Neville

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Duvet on bed loooked grubby. Only one mug and one cereal bowl in rrom.
Yöpyi 2 yötä marraskuussa 2022
AAKH vastasi 26.11.2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Hirveä

Diane

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Shown to room. Hadn’t been clean shower was dirty no beverage facilities. Asked to change. Second room toilet was dirty. Bed linen stained window broken couldn’t be closed. Refused refund. Never experienced such an awful facility. Relocated to alternative venue.
Yöpyi 1 yön marraskuussa 2022
AAKH vastasi 26.11.2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Hirveä

Luke

Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2022

6/10 OK

Tyler

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was perfect for me and my family. Wasn't very impressed with staff when I checked in a little rude one was
Yöpyi 2 yötä marraskuussa 2022
Kiwi Motel vastasi 15.11.2022
Kia Ora,Thank you for your feedback, we will pass on your comments to our front desk Manager.

6/10 OK

MOORIA

Yöpyi 3 yötä marraskuussa 2022

10/10 Loistava

Jennifer

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Handy to airport and had a lovely meal.
Kiwi Motel vastasi 11.11.2022
Thank you

10/10 Loistava

Kathleen

Great room,price, comfortable, clean. Dinner service unco ordinated, took time be served otherwise staff and meal great
Yöpyi 1 yön marraskuussa 2022
AAKH vastasi 11.11.2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. Looking forward to welcoming you again Kind regards, Auckland Airport Kiwi Hotel

8/10 Hyvä

William

4/10 Huono

Elizabeth

8/10 Hyvä

Philip

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were very friendly and late check in was permitted
Yöpyi 1 yön lokakuussa 2022
Reservations vastasi 29.10.2022
Thank you for your kind feedback, we look forward to welcoming you to our motel sometime again and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Motel

6/10 OK

Terence

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu
Location was Good Average Staff , I don't think they wanted to be there.
Yöpyi 4 yötä lokakuussa 2022
AAKH vastasi 26.10.2022
We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

4/10 Huono

Peter

Matkusti kumppanin kanssa
Zum zweiten Mal keine Chance zur Übernachtung. Da sich unsere Flüge verschoben hatten, informierte ich das Hotel, dass wir zu einem späteren Zeitpunkt anreisen. Weil ich nicht über Expedia geschrieben habe, wurden meine Mails nicht beachtet, sodass wir vor einem ausgebuchten Hotel standen. Dank der Dame am Empfang wurden wir in ein anderes Motel vermittelt. Ich könnte jetzt noch schreiben, was ich bei der Buchung des Kiwi Motels erlebt habe, aber das würde Seiten füllen. Im Ergebnis: UNFLEXIBELE UNTERKUNFT.
Yöpyi 1 yön lokakuussa 2022
AAKH vastasi 26.10.2022
Dear Peter, apologies for this delayed response. We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined, this is not how we expect first time visitors or any visitors to the hotel to be treated. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

6/10 OK

Andrea

Yöpyi 1 yön lokakuussa 2022
Kiwi Motel vastasi 13.10.2022
Dear Andrea,Thank you for your feedback.

8/10 Hyvä

Tafale

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Could have done with a vacuuming under beds. Otherwise was ok. Spacious unit for 3 adults and 1 child. Good bathroom and hot drink making facilities. Close to airport. Would stay thete again.
Yöpyi 1 yön lokakuussa 2022
Kiwi Motel vastasi 13.10.2022
Dear Tafale,Thank you for your feedback.

8/10 Hyvä

Pamela

Yöpyi 1 yön lokakuussa 2022
AAKH vastasi 9.10.2022
Dear Pamela,Thank you for your feedback.

8/10 Hyvä

Samantha

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 15 yötä syyskuussa 2022

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Only there overnight
Yöpyi 1 yön syyskuussa 2022
Reservations vastasi 28.9.2022
Dear Susan,Thank you for your feedback.

8/10 Hyvä

Ian

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Basic accommodation, comfy bed, very dated and a few things needed fixing in the room (very minor) but it was cheap! The restaurant was very good and highly recommended - I was going to head to town but gave them a try and glad I did, lovely Indian food 5 star.
Yöpyi 1 yön syyskuussa 2022
AAKH vastasi 23.9.2022
Dear Ian,Thank you for your feedback

4/10 Huono

Katherine

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2022

6/10 OK

peter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä syyskuussa 2022
AAKH vastasi 16.9.2022
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regardsAuckland Airport Kiwi Motel

4/10 Huono

Simon

Matkusti perheen kanssa, Liikematkailija
Huonoa: Henkilökunta ja palvelu
The reason I was disappointed was that I asked the staff for clean towels and they were not replaced, I had to go to the office in the evening and ask again. When they re-set the room they let the trash in the corner and didn't even bother taking it. The main reason was that I was going to check out a few days earlier than expected (due to unforeseen circumstances) and the hotel manager told me that I could not get a refund, I was so surprised.
Yöpyi 9 yötä elokuussa 2022
AAKH vastasi 16.9.2022
Dear Simon,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Motel

2/10 Hirveä

Rachel

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No warm bedding no utensils bottle opener aweful receptionist aweful smell janola in room aweful prison like resturant Aweful, no sleep cold , and light outside kept us awake all night Lovely guy at reception in am the girl in bar warmed and was nice but on her own busi
Yöpyi 1 yön elokuussa 2022
Sachin vastasi 1.9.2022
We are extremely sorry for the inconvenience caused to you. We will surely look into this matter and will improve in future.

8/10 Hyvä

Jamie

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great for what we needed
Yöpyi 1 yön elokuussa 2022
AAKH vastasi 27.8.2022
Kia Ora, Thank you for your kind feedback, we look forward to welcoming you to our Motel sometime and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Hotel

10/10 Loistava

Suzanne

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2022

2/10 Hirveä

Clare

Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When i got to room bathroom wasn't very clean, heatpump didnt work and was cold with out, glass wear and cup were not cllean in cupboards had mould in some. Just not a nice way to start a holiday glad i was only there for one night, won't be going back thats for sure.
Yöpyi 1 yön elokuussa 2022
Reservations vastasi 20.8.2022
Dear Clare,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Mote