When we arrived, there was a broken kite, a collapsed canopy tent, and a half deflated pool float laying at the front of the house. Looked trashy. There was also debris strewn around the outside of the property- a bucket, a broken beach umbrella for example. The outside hose was on and in the hot tub causing it to be overflowing. On the back deck, there was a dirty trash can with no bag, with leftover trash, and the linen tubs filled with the last tenants dirty linens were sitting open on the deck by the door. Upon entry, we found broken screen doors, and several sliding doors were missing handles. Worst of all, there is black mold coming out of two HVAC vents on the bottom floor. Photos were provided to Vacasa, and after discussing the issue over the phone, I was assured that someone would come to look at the vents. The handrails, banisters, windowsills, refrigerator shelves, and countertops were all found to have some debris or unwashed dirt on them. Vacas offered to send someone to re-clean but we had already cleaned them ourselves and put our unopened food into the pantry and fridge. The next morning we found thousands of ants marching around the pantry - they found their way into an unopened box of donuts and we’re having a feast. I spoke to Vacasa about all of this and was assured that maintenance would be notified and would come out to handle it. Nope, no one came. We bought some boric acid powder and spread it around, bagged up all of our pantry items, and spent the week killing ants and shuffling pantry products around the countertops all week. This house needs attention! There are broken deck railings, and deck boards, a cracked toilet seat, and a living room chair missing a leg, Complete disappointment!! I have photos! You know I called and you know you said someone would come but no one came!!