Dear Fam. Vithal, yes, you have bookend an APPARTEMENT (!!!) on self service. As you can see in your confirmation, there are no towels and soaps included!! You could have ordert and pay them seperatly, as also offered. We have many guests who find floor mas disgusting- so do we and we desited to not offer them any more.

What you write here, is not true !!! All fees are indicated and can be checked before booking, you only have to read the indications. There are no fees for shampoos, and no fees at all for pets. Please consider, that you are not allowed to tell things which are not right. This is not true !!!

Thank you for your response!

Vážení hosté, Je nám líto, že s vaší rezervací bylo zřejmé, že se něco pokazilo. Neumím si představit, že její pokoj nebyl dokončen v 18:00. Zde se musela stát chyba! V pokoji je informační složka a hosté jsou k dispozici 24 hodin denně. Obě z místnosti, stejně jako z recepčního telefonu, který je zde uklizený v několika jazycích. Možná vám to ukáže ještě jednou! Rádi bychom se znovu omluvili, že se vám něco zřejmě stalo! upřímně, Rodina Gruber

Vielen Dank für die freundliche Rückmeldung!

Grazie Stefano, speriamo bene di rivederci qui da noi :-)

You forgot to mention the very economic daily rate of the apartment which was only 25,50 per adult !!! Yes of course there is a final cleaning fee per person, which is common for holiday flats. Our guest may decide whether they book a room in the hotel area with all services or the cheap version in the holiday apartment area, where you can add extras according to your own needs, this is what you did :-)