2/10 Hirveä
Mange
Matkusti perheen kanssa
21.5.2024
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The management of this property is horrible. Some staff tries to do what they can to help the guests with what’s available. Some staff refuse to do work and complaint about the process. Our toilet clogged during the day. We reported it to front desk. When we got back from a long day of activity we noticed that the clogged water is no longer there but nothing was cleaned up around including the room. We used the toilet and discovered that it’s still clogging. We reported the issue and the person in charge gave us a plunger and a mop and asked us to do it ourselves as there were no maintenance or cleaning staff available. No viable solution was offered and I ended up doing the work myself so our family can function the night. On our first night, we noticed roaches in our room. Front desk offered us a different room and we ended up moving with a toddler and a child. Was not fun but we had no choice. Second day the manager told us that we can’t use the water park. He went back and spoke to his staff and then told us we can with an attitude. Just overall I don’t know how someone like this is allowed to run a big brand like quality in. People like this will destroy your brand.
Mange
Yöpyi 2 yötä toukokuussa 2024