6/10 OK
William
21.10.2025
Hyvää: Siisteys ja henkilökunta ja palvelu
The property was nice and very close to our next day appointment. However, the HVAC system was not working. Our room was 62 degrees at best. We tried to call the front desk but apparently the new phone system to the room we were in was not working. We reported our issues to the front desk, but apparently, she was the only staff member for the entire hotel working that day. She said she would come check it out, but 2 hours later she still had not come. So, we contacted her again and she apologized about forgetting about us and then came to our room and made the same determination we had that HVAC system was not working with no easy fix. She did upgrade our room at no cost, but we had to give up our view of the mountains we paid extra for. The heat and a fireplace did keep the new room comfortable. We also gave up a King bed for a queen. However, it was very comfortable. The breakfast in the morning was geed as well.
William
Yöpyi 1 yön lokakuussa 2025