Terassi/patio

Arvostelut: SureStay Plus Hotel by Best Western Billings

2.5 out of 5

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 553 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 297 kautta 1003 arvostelua" "
Arvosana 6 - OK. 81 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 44 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 28 kautta 1003 arvostelua" "

8,8/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Daniel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The road in was all torn up
Yöpyi 1 yön toukokuussa 2024
Nicole vastasi 15.5.2024
Thank you for taking the time to provide your feedback with us! We want to assure you that the construction in front of the hotel should be completed by fall. We appologize for any inconvenience this may have caused during your stay and appreciate your understanding. We look forward to welcoming you back for an even better experience!

8/10 Hyvä

Chuck, Ashford

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel. Clean, well maintained and priced fairly. We will stay here again when in the area.
Nicole vastasi 15.5.2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be nice, clean, well-maintained, and fairly priced. We appreciate your kind words and look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Tonia, Los Angeles

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 2 yötä toukokuussa 2024
Nicole vastasi 15.5.2024
Thank you for your fantastic review! We're thrilled to hear you had a great experience with us. We look forward to welcoming you back soon!

8/10 Hyvä

Janet

Hyvää: Siisteys
Yöpyi 2 yötä toukokuussa 2024
Nicole vastasi 13.5.2024
Thank your for taking the time to share your feedback with us. We are glad to see you had a positive experience overall. If there's anything specific you feel we could improve upon, please let us know. We hope to exceed your expectations on your next visit.

8/10 Hyvä

Ann

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
It was very nice. Clean, staff was very friendly. The woman at the front desk the evening of our stay went out of her way to help us get dinner. We arrived late and not much was open. She was terrific! Our only complaint was the buzzing noise the room refrigerator made. We unplugged it to get some sleep. Overall, would recommend and would stay again.
Yöpyi 1 yön toukokuussa 2024
Nicole vastasi 9.5.2024
Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear you found the hotel nice and clean, and that our staff was friendly. We apologize for any inconvenience caused by the buzzing noise from the room refridgerator. Our maintenance team has already looked into it to ensure it won't disturb future stays.We appreciate your feedback and hope to welcome you back in the future!

8/10 Hyvä

Lyle

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Clean and well staffed. Very freindly and courteous. It's an aging hotel, so you are not paying for modern and updated looks. Could use upgrades/renovations, but you would also have to expect to pay more then. The hot tub was out of order when we were there, but we only stayed one night and these things happen - just unlucky timing for us. Good place to stay for budget conscious trips.
Yöpyi 1 yön toukokuussa 2024
Nicole vastasi 9.5.2024
Thank you for taking the time to share your feedback with us! We're pleased to hear that you found our hotel clean and well staffed, and that you experienced friendly and courteous service during your stay.We're excited to let you know that we currently going through a comprehensive remodel to enhance our facilities. We look forward to welcoming you back in the future to enjoy the improvements we're making!

10/10 Loistava

Bill, Winnipeg

The staff is very friendly the rooms are clean the facilities were great bed was good the room was good breakfast was good
Yöpyi 1 yön toukokuussa 2024
Nicole vastasi 9.5.2024
Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us. It's great to know that you found our staff friendly, your room clean, and facilities excellent. We're also glad you enjoyed your bed and breakfast.We appreciate your choice to stay with us and look forward to welcoming you back for another enjoyable stay!

10/10 Loistava

Steven

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly and accommodating staff.
Yöpyi 1 yön toukokuussa 2024
Nicole vastasi 8.5.2024
Thank you for your feedback! We're thrilled to hear that you enjoyed the friendly and accommodating service from our staff. Providing exceptional hospitality is our top priority, so we're glad you had a positive experience. We appreciate your comments and hope to welcome you back soon!

10/10 Loistava

Barbara

Matkusti ryhmän kanssa
Hyvää: Majoituspaikan kunto ja tilat
When we arrived at the property in front of the hotel is a bad big mess. No fault of the the hotels. The hotel itself was great, and everyone that worked there was wonderful. If I ever went back to Billings, I would go to that hotel again.
Yöpyi 4 yötä huhtikuussa 2024
Nicole vastasi 7.5.2024
Thank you for sharing your feedback with us! We're glad to hear that you had a great stay and found our staff wonderful. We truly appreciate your kind words and your loyalty in choosing to come back.We understand that the construction in front of the hotel can be an inconvenience, and we apologize for any disruption it may have caused. We want to reassure you that the construction is expected to be completed by the end of summer, and appreciate you patience during this time.We look forward to welcoming you back. Thank you again for choosing to stay with us!

4/10 Huono

Robert

I had called the motel and reservation company to cancel my stay 6 days ahead of time. Spose to be free cancellation if 3 days prior to stay. Well, the call center and motel desk didn't put any comments in about the cancellation so I was charged for a nites stay without staying there. I will no longer use social media or cell ads to reserve a room. It is just an easy way for the social ads and motels to make money even though nobody stays. The motels and ads loose money when they record a cancellation and have to make a refund. I am old school and will be damned if I will use any programs but direct contact for possible reservation Social media ads are to make money and nothing else. Just ripoff programs
Yöpyi 1 yön huhtikuussa 2024
Nicole vastasi 1.5.2024
We sincerely apologize that this happened to you. Please feel free to reach out if there is anything we could help you with in the future.

8/10 Hyvä

Nicole

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Nicole vastasi 1.5.2024
Thank you for sharing your feedback with us and for rating your stay 4 out of 5. We're delighted to hear that you had a positive experience overall.If there's anything specific we could improve to enhance your stay and earn a 5 out of 5 rating next time, please don't hesitate to let us know. Your input helps us continue to strive for excellence.We hope we have the opportunity to welcome you back soon!

10/10 Loistava

Donna

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Nicole vastasi 30.4.2024
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a 5-star experience during your stay with us. Our team works hard to provide exceptional service, and it's incredibly rewarding to know that we met your expectations.We hope to welcome you back to SureStay Plus in the near future. Thank you.

8/10 Hyvä

Tammy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place but under renovation. Will be great soon.
Yöpyi 2 yötä huhtikuussa 2024
Nicole vastasi 26.4.2024
Thank you for filling out our guest satisfaction survey. We hope to see you once our remodeled is finished. It will be great!

10/10 Loistava

William

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Conveniently located on a main artery for Billings.
Yöpyi 1 yön huhtikuussa 2024
Mina Crenshaw - GM vastasi 24.4.2024
Thank you so much for the great review!! Very glad you found the location convenient and we are hoping to see you again in the future!!

10/10 Loistava

Cristall

Yöpyi 1 yön huhtikuussa 2024
Nicole vastasi 13.5.2024
Thank you so much for your outstanding rating! We look forward to welcoming you back again for another wonderful stay!

6/10 OK

Marie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Staff was wonderful! Our room was too warm with no way to change the temp, shower curtain was dirty and due to construction in front of the hotel, access was challenging, though I’m sure that will improve once constructions is done.
Yöpyi 1 yön huhtikuussa 2024
Mina Crenshaw - GM vastasi 22.4.2024
Thank you for taking the time to provide feedback on your recent stay. We're thrilled to hear that you found our staff wonderful; however, we apologize for the discomfort you experienced regarding the room temperature and cleanliness of the shower curtain. Your feedback regarding these issues is invaluable to us, and we will address them promptly to ensure a more comfortable and enjoyable experience for our future guests. Additionally, we regret any inconvenience caused by nearby construction and will do our best to minimize its impact on our guests' stay. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Loistava

Lonnie Headdress,

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Shared
Yöpyi 2 yötä maaliskuussa 2024
Mina Crenshaw - GM vastasi 22.4.2024
Thank you, Lonnie, for your perfect review!! We look forward to having you back soon.

10/10 Loistava

Verlene

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Let us check in early. Very helpful. Lots of construction around but otherwise good.
Yöpyi 1 yön huhtikuussa 2024
Mina Crenshaw GM vastasi 19.4.2024
We apologize for the inconvenience of the construction and share your sentiment, we are glad that you enjoyed your stay otherwise!!

10/10 Loistava

Harry, Huntington Beach

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location was close to many restaurants, but construction occurred in the surrounding area.
Yöpyi 3 yötä huhtikuussa 2024
Mina Crenshaw GM vastasi 19.4.2024
Harry, thank you for taking the time to leave a 5 star review!! Hopefully all the construction will be complete when you come to stay again!!

10/10 Loistava

Carla, Cottonwood

Yöpyi 1 yön huhtikuussa 2024
Nicole vastasi 30.4.2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had an exceptional experience and rated us 5 out of 5. Your satisfaction is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back soon! Thank you again for your support.

10/10 Loistava

Karen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Mina Crenshaw GM vastasi 15.4.2024
Karen, thank you for taking the time to leave a 5 star review!! We look forward to seeing you again soon

10/10 Loistava

Dawna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Olivia at the front desk was very friendly! Our room was clean, except for some food on the floor by our nightstand. The room was quiet, and it is located close to shopping and restaurants.
Yöpyi 1 yön huhtikuussa 2024
Mina Crenshaw vastasi 6.4.2024
Dear Dawna,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Laura

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was very nice
Yöpyi 1 yön huhtikuussa 2024
Mina Crenshaw vastasi 6.4.2024
Dear Laura,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Hirveä

Jennifer Lynn

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Mold in the shower. Food splatters on the walls and ceiling. No lights, holes in the wall where previous fixtures were. They are remodeling, but clearly we were in a room they had written off. Fridge was smelly and didn’t work. I would never stay there again.
Yöpyi 3 yötä maaliskuussa 2024
Mina Crenshaw GM vastasi 4.4.2024
This is absolutely not the standard that we set for our hotel. Had a known prior to this I promise you we would have done whatever we could have to rectify the situation. Thank you for bringing this to our attention. I hope you change your mind and come back some time in the future.

10/10 Loistava

Kristina janee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All around great place
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 3.4.2024
Thank ytou so much for your great review!! We cant wait to welocme you back!!

10/10 Loistava

Jennifer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was a lovely, well kept property with very friendly and helpful staff.
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 1.4.2024
Thank you so much for your kind review. We cant wait to see you again soon!!

4/10 Huono

Jeff

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
For the price it’s ok, it’s in a construction zone so bit of a mess in the area. As others mentioned the walls are paper thin, lots of noise and disruptions most of the night
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 31.3.2024
Dear Jeff,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Hyvä

Kathy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I’m sure it’s normally fine but they were knocking down a building next door. Room is clean, bed is comfy, just a few worn spots and I noticed some small holes in the bedding but it was clean.
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 31.3.2024
Dear Kathy,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 OK

Amy

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Our fridge was nosiy. And i think it was a little over priced for the room for 1 night.
Yöpyi 2 yötä maaliskuussa 2024
Mina Crenshaw GM vastasi 25.3.2024
Amy, I was able to get the fridge replaced. I apologize we didnt catch it sooner. Hope to see you again!!

10/10 Loistava

Kristina, Spring Valley

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel, staff and breakfast!
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 25.3.2024
Kristina!! Thank you!! We strive to make every guest feel at home!! I am happy you enjoyed your stay, comback again soon ya hear??? We cant wait to have you!!

8/10 Hyvä

Carol

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Booked accessible room inadvertently. Front desk should advise during check in that the room has a wheelchair shower - I would have asked for a regular room.
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 22.3.2024
I am apologize for the miscommunication. This should have been addressed at check in. I have spoken to the staff that was on duty at the time. HHope to see you back soon!

10/10 Loistava

jill

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
beautiful hotel & great staff
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 18.3.2024
Jill, thank you so much for your warm compliments, I hope you will come back to see our newly remodeled hotel next year!! I will pass your kind words onto my staff!!

10/10 Loistava

kelly karlene

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly staff
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 18.3.2024
Thank you so much for taking the time to leave a review I will make sure to pass this onto my staff!! Mina

10/10 Loistava

Gary, Havre

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Great service! Nice place to stay!
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 14.3.2024
Thank you so much for your kind review we will see you again soon I hope!!

6/10 OK

Nicole

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This hotel stay was a bit of a bummer. We flew in late from out of state. I called ahead of time to let them know we would be arriving after midnight. We were told by a very helpful/cheery desk clerk that would be just fine. We arrived about 12:15 am. We were exhausted from a long, stressful trip and three flights that day… and we were told we couldn’t check on without a $150 cash deposit. We have stayed at this hotel many times before and had never run into this issue before. I had a credit card but not a debt card so I was unable to get cash. The desk clerk fought us a bit but eventually let us stay since we prepaid through Expedia. It was 1:00 by the time we made it to our room. The room was clean enough but the air just smelled musty - like an old room that had been smoked in and air purified after. Our curtains didn’t shut all the way so the outside lights kept our room dimly lit all night. The area around the hotel is under construction/demolotion. So we were greeted by the relentless beep-beep-beeping of heavy equipment backing up at 7 am. They must have just been reversing in circles for the fun of it because after 15 minutes we finally just got up and left. We know from previous stays their breakfast is better than most tho. So there’s that.
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 13.3.2024
Thank you for taking the time to complete our guest satisfaction survey. We appreciate your feedback and would like to address your concerns regarding the 150 cash deposit requirement. Our policy mandates this deposit only if the address on the presented ID is local. This measure is consistent for all guests and is in place to ensure the safety and security of our accommodations. We sincerely apologize for any inconvenience caused by the ongoing construction. We understand that it has been a journey, and we share your frustration. Rest assured, we are working diligently to resolve these issues, and we hope that by the time you return, everything will be rectified. We value your patronage and hope to have the opportunity to welcome you back in the future. Please do not hesitate to reach out if there is anything further we can assist you with.

10/10 Loistava

Stormy

Hyvää: Palvelut/mukavuudet
Check in went very well.
Yöpyi 1 yön maaliskuussa 2024
Mina Crenshaw GM vastasi 4.3.2024
I am happy that we met your expectations during the check in process. We hope to see you again soon!

2/10 Hirveä

Deborah

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
Mountain passes are too icy to travel to my destination, so I tried to cancel but ended up having to pay full price. With the economy so bad having to forfeit $114.00 is criminal. I guess I should have risked my life driving over the continental divides icy interstate pass to get to my hotel booking.
Yöpyi 1 yön helmikuussa 2024
Mina Crenshaw General Manager vastasi 29.2.2024
Thank you for sharing your feedback with us. We understand the challenges posed by icy roads, and we empathize with your situation. We want to assure you that our 24-hour cancellation policy was outlined when you made your reservation. However, we value your patronage and would be happy to discuss any concerns or explore alternative options for your future stays. Please feel free to reach out to us directly, and we'll do our best to accommodate you. Thank you for choosing us, and we hope to welcome you in the future under better circumstances.

8/10 Hyvä

Arturo

Hyvää: Henkilökunta ja palvelu
Smells older but is clean. The heat was off in our room upon arrival and it was -6 outside, but the staff were accommodating and kind about it.
Yöpyi 1 yön helmikuussa 2024
Mina Crenshaw General Manager vastasi 28.2.2024
Thank you for taking the time to provide feedback on your recent stay with us. We greatly appreciate your input. We're excited to share that we're currently in the midst of a remodel to enhance your future experiences. Everything will be brand new the next time you visit within the year. We look forward to welcoming you back to enjoy our refreshed facilities and improved amenities.

10/10 Loistava

sherry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent staff!
Yöpyi 1 yön helmikuussa 2024
Mina Crenshaw General Manager vastasi 28.2.2024
I am so pleased to hear that you loved my staff!! I do to and that is why I love working here! Cant wait to see you again!!

10/10 Loistava

Colleen, Rapid City

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Super friendly staff. Bathroom sink was very slow to drain.
Yöpyi 1 yön helmikuussa 2024
Mina Crenshaw General Manager vastasi 23.2.2024
Thank you for your feedback! We're thrilled to hear that you found our staff friendly and accommodating. Your satisfaction is our top priority, and we apologize for any inconvenience caused by the slow-draining bathroom sink. Rest assured, we've alerted our maintenance team to address this promptly. We appreciate your valuable input and hope to welcome you back soon for an even more enjoyable experience.

8/10 Hyvä

Robert

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Older but in good condition
Ladies at the desk were friendly and helpful. Room was clean. Carpet appeared new. Bed and furnishings in very good condition. Included breakfast had good verity of selections. I had a 1 bedroom suite at the end of the hall. Very quiet. Only problem was needed to have the key card reset each day. Minor inconvenience.
Yöpyi 3 yötä helmikuussa 2024
Mina Crenshaw General Manager vastasi 19.2.2024
Thank you for taking the time to provide feedback on your recent stay with us. We're thrilled to hear that you found our front desk staff to be accommodating and friendly, and that you were pleased with the cleanliness of your room. We apologize for the inconvenience you experienced with needing to have your key cards reset each day. Rest assured, we will address this issue with our team to ensure a smoother experience for our guests in the future. We appreciate your valuable feedback and look forward to welcoming you back for another enjoyable stay with us.

6/10 OK

Craig

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The phone, multiple outlets, drapes, etc. didn't work or were in bad condition, the room didn't have an iron, I requested one and never got one, the ironing board had a huge hole in it, the breakfast was not good and the oj tasted sour, plus the place is pretty old and needs serious improvements and cleaning
Yöpyi 1 yön helmikuussa 2024
Mina Crenshaw General Manager vastasi 13.2.2024
Thank you for providing feedback on your recent stay with us. We sincerely apologize for any inconvenience you experienced with the phone outlets and the drapes not working properly. Please know that we are currently in the midst of a comprehensive remodel, and we are actively working to address these issues to ensure a more comfortable experience for our guests in the future. Regarding the ironing board request, we apologize for any miscommunication or inconvenience you encountered. Our team strives to fulfill guest requests promptly and efficiently. We noticed there was a "do not disturb" sign on your door during our attempted deliveries, and we respect our guests' privacy by not disturbing them when this sign is displayed. We apologize for any inconvenience this may have caused and appreciate your understanding. Your feedback is invaluable to us as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

10/10 Loistava

Rickie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Mina Crenshaw General Manager vastasi 9.2.2024
Thanksd you Rickie for taking the time to leave us such an awesome review!! We look for ward to seeing you again!!

8/10 Hyvä

Darla

Matkusti perheen kanssa
The staff were all very courteous. Rooms were clean. Price was decent & only had one cold shower.
Yöpyi 3 yötä tammikuussa 2024
Mina Crenshaw General Manager vastasi 9.2.2024
Thank you for your feedback! We're glad to hear you found our staff courteous, rooms clean, and prices reasonable. We apologize for the inconvenience of the cold shower and will address the issue promptly. We appreciate your input and hope to welcome you back for an even better experience next time.

10/10 Loistava

Paula

Yöpyi 3 yötä tammikuussa 2024
Mina Crenshaw General Manager vastasi 9.2.2024
Thank you Paula for taking the time to leave us such a great review. Hope to see you back again!

8/10 Hyvä

Lynda

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024
Mina Crenshaw General Manager vastasi 9.2.2024
Thank you for taking the time to leave a review. We hope you come back soon.

10/10 Loistava

Dawn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms were spacious and clean.
Yöpyi 1 yön tammikuussa 2024
Mina Crenshaw General Manager vastasi 9.2.2024
Thank you for your kind words! We're thrilled you enjoyed our clean and spacious rooms. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.

8/10 Hyvä

Subhadeep

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good place to stay. I just stayed for one night and found it satisfactory. Place was clean and comfortable.The breakfast was good as well.
Yöpyi 1 yön tammikuussa 2024
Mina Crenshaw General Manager vastasi 26.1.2024
Thank you for taking the time to share your feedback! We're thrilled to hear that your stay was satisfactory, and you found our place clean and comfortable. It's wonderful to know you enjoyed our breakfast offerings as well. We appreciate your kind words and hope to welcome you back for another pleasant stay.

10/10 Loistava

Darla

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Mina Crenshaw General Manager vastasi 23.1.2024
Thank you for leaving us a perfect review we look forward to seeing you again!

6/10 OK

Megan

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja palvelut/mukavuudet
I feel Expedia should have informed us that the pool was out of commission. Dining and breakfast was wonderful staff was wonderful. Room was not clean.
Yöpyi 2 yötä tammikuussa 2024
Mina Crenshaw General Manager vastasi 23.1.2024
Thank you for sharing your feedback. We apologize for any inconvenience regarding the pool closure and cleanliness of your room. We'll address these issues promptly. We appreciate your positive comments about our dining, breakfast, and wonderful staff. Your insights are valuable, and we'll work to ensure a more informed and enjoyable experience for our guests in the future.