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Arvostelut: Holiday Inn Binghamton Downtown, an IHG Hotel

3 out of 5
Holiday Inn Binghamton Downtown, an IHG Hotel
2-8 Hawley Street, Binghamton, NY

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 459 kautta 851 arvostelua" "
Arvosana 8 - Hyvä. 194 kautta 851 arvostelua" "
Arvosana 6 - OK. 95 kautta 851 arvostelua" "
Arvosana 4 - Huono. 46 kautta 851 arvostelua" "
Arvosana 2 - Hirveä. 57 kautta 851 arvostelua" "

8,6/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Christine

Matkusti perheen kanssa
Room was clean staff was friendly
Yöpyi 1 yön toukokuussa 2024
Maryanne Burchett vastasi 13.5.2024
Christine:Thank you for online review. We value your feedback. I am thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Hyvä

Hei Man

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel doesn’t provide toothbrushes and toothpaste.
Yöpyi 1 yön toukokuussa 2024
Maryanne Burchett vastasi 13.5.2024
Hei ManThank you for your online review. I would like to apologize for the miss communication. We do offer toothbrushes and toothpaste to our guests. I will share your comments with the team to ensure we continue to convey the proper information. We do hope you will stay with us again.

10/10 Loistava

Antoinette

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024
Maryanne Burchett vastasi 13.5.2024
AntoinetteThank you for your online review we value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

2/10 Hirveä

Ed

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is a dive
Yöpyi 2 yötä toukokuussa 2024
Maryanne Burchett vastasi 13.5.2024
Dear Ed:Thank you for your online review. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. You are welcome to contact me so we discuss your issues that you encountered during your stay. Again my sincerest apologies and we do hope you will try us again.

10/10 Loistava

Juleysi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024
Maryanne Burchett vastasi 13.5.2024
Juleysi:Looks like you enjoyed your stay with us. come back and see us again soon.

10/10 Loistava

Karen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
Karen:Thank you for your online review. Looks like you had a great stay... Come back and see us again soon.

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
RobertThank you for your online review. We value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Loistava

Heather

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Car park was full but very help full to fit us in where the was no parking spot
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
HeatherThank you for your online review. Parking can sometimes be a challenge as we are in downtown. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Loistava

Tara

Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
Tara:It looks like you had a great stay.. Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 Loistava

Filipp, Rivervale

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Parking was full, we were told to park on the yellow striped areas. There was a party going on all night in the rooms on our floor, loud noises and all. Did not get a good night sleep. Otherwise the hotel is nice and convenient, staff is super friendly and helpful. Will stay again.
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
Dear Flipp:Thank you for your online review. We value your feedback. I would like to apologize for the limited parking and noise level. This is not the level of service we prefer to offer at the hotel. We are glad the remainder of your stay was pleasant. Come back and see us again soon.

10/10 Loistava

Pavel

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Arrived late at 1 am, the staff works, no need to look for an associate to check-in. Good spacious room, excellent hot breakfast, and most important: opennable window!!!
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
PavelWe are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Loistava

Michelle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I really thought that the pool would have been warmer. I didnt go swimming for more than 5 minutes. With as nice as the rest of the hotel is i would have also thought that the pool area would have been just as nice. It doesnt seem to be as taken care of as the rest of the hotel.
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
MichelleThank you for your online review. I would like to apologize for our pool area. I will share your comments with the team to ensure we continue to offer exceptional guest experience. I am glad to hear you enjoyed the rest of your stay. Come back and see us again soon.

10/10 Loistava

Barbara

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean Convenient and Congenial! The 3 C’s were met ! 😁
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
Barbara:We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 Loistava

Iris

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent location
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
IrisWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Hyvä

Jeannette

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed overnight. Staff was nice. Hotel was clean. My room was on the smaller side. It had a lot of amenities. Free parking. Good value for the money.
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
JeannetteThank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Loistava

Mike

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Overall excellent for what you would expect from a Holiday Inn in Binghamton. Rooms were updated and clean. Breakfast was solid. Walkable to downtown restaurants.
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
MikeWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

6/10 OK

Elizabeth

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was very pleasant and the hotel is conveniently located, but our room had a strange piece of garbage on the floor (it looked like gauze of some sort?) that we did not want to touch and therefore left there. Our AC also did not work, the room was about 76° despite us trying to turn it down to 68° and it was therefore really uncomfortable.
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
Elizabeth:Thank you for your online review. We value your feedback. I would like to apologize for the cleanliness of your rooms and ac. This is not the level of service we prefer to offer at this hotel. I will share your comments with the team to ensure we continue to offer exceptional guest experience. We do hope you will try us again.

10/10 Loistava

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient location to sports related facilities in Binghamton.
Yöpyi 1 yön huhtikuussa 2024
Maryanne Burchett vastasi 13.5.2024
Robert:We are glad you enjoyed your stay and found our location convenient. Come back and see us again soon

2/10 Hirveä

Arielle

Yöpyi 1 yön maaliskuussa 2024
Maryanne Burchett vastasi 13.5.2024
Arielle:I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

4/10 Huono

William

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Tried to go to the bar restaurant twice, first time the bartender was missing, The second time she was rude. Upon check in was told it was open until 10 pm. It was closed by 9 apparently. Also a rodent running around in the lobby was not great.
Yöpyi 1 yön maaliskuussa 2024
Maryanne Burchett vastasi 13.5.2024
Dear WilliamI would like to offer my sincere apology for your experience at the hotel. The bartender should have been there and extend exceptional hospitality to you. I will address this with the team to ensure we continue to offer excellent guest experience.

8/10 Hyvä

Tim

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice

4/10 Huono

John

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed at the hotel because it was in walking distance of our concert venue. However, I was awakened multiple times during the night by another guest constantly trying to use their room key on my door. I ended up having to confront her in order to get her to stop. The noise from nearby rooms and other guests on my floor was equally as loud. Lastly, my room was 76 degrees, and the thermostat couldn't be adjusted, so I had to turn on the A/C to try to combat the heat. I didn't get any sleep at all during my stay and ended up checking out earlier than planned just to get home so I could rest.
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Christina

Yöpyi 1 yön maaliskuussa 2024
Maryanne Burchett vastasi 13.5.2024
Christina:Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 Loistava

Maurice

Yöpyi 1 yön maaliskuussa 2024
Maryanne Burchett vastasi 13.5.2024
MauriceLooks like a great stay! Come back and see us again soon.

10/10 Loistava

L

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Phil

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Janet

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Maryanne Burchett vastasi 22.2.2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 Loistava

Joel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great staff. Nice property. Awesome shower!!
Yöpyi 1 yön helmikuussa 2024
Maryanne Burchett vastasi 17.2.2024
Joel Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay. Come back and see us again soon.

8/10 Hyvä

Joanne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Maryanne Burchett vastasi 17.2.2024
JoanneThank you for your online review. We value your feedback. Glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Loistava

Hector

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good service
Yöpyi 1 yön helmikuussa 2024
Maryanne Burchett vastasi 17.2.2024
HectorThank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

4/10 Huono

Jill

Yöpyi 2 yötä tammikuussa 2024
Maryanne Burchett vastasi 13.5.2024
Dear JillLooks like we missed the mark on your stay. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

10/10 Loistava

Nicholas

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
The one issue I had was a coupe doors down there was a group of people celebrating a birthday party in the hallway and was very loud in the hallway and in their rooms.
Yöpyi 2 yötä tammikuussa 2024
Maryanne Burchett vastasi 29.1.2024
Thank you for your online review we value your feedback. I would like to apologize for the noise level. I am glad you enjoyed the rest of your stay. Come back and see us again soon.

10/10 Loistava

Norberto

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was very good, breakfast was excellent.
Yöpyi 1 yön tammikuussa 2024
Maryanne Burchett vastasi 29.1.2024
Thank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Loistava

Mary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean and very nice
Yöpyi 1 yön joulukuussa 2023
Maryanne Burchett vastasi 29.1.2024
Thank you for your online review. We value your feed back. We are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Loistava

L

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Maryanne Burchett vastasi 29.1.2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Hyvä

William

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
{AK} - General Manager vastasi 15.1.2024
Dear William,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements for a perfect 5/5.We value your loyalty and look forward to your next visit.

10/10 Loistava

Holly

Yöpyi 2 yötä tammikuussa 2024
{AK} - General Manager vastasi 15.1.2024
Dear Holly,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on to meet your expectations.We value your loyalty and look forward to your next visit.

2/10 Hirveä

Tiffany

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The safety and quietness was DEFINETLY not there. I did not sleep at all due to a domestic violence issue in the room next door which the police DEFINATELY SHOULD HAVE BEEN CALLED ABOUT!!!!!!!!!!!! Next time I will just take that upon myself to do that instead of going to staff of this property.
Yöpyi 1 yön tammikuussa 2024
{AK} - General Manager vastasi 15.1.2024
Dear Tiffany,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had from adjacent room guest. The security did go up the room and warned them about the disturbance to the other guests. He did spend 15 minutes on the floor to monitor the same to assess if police had to be called.

6/10 OK

Robert

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Was good but room floor had trash on it and there was hair in the sink.
Yöpyi 1 yön tammikuussa 2024
{AK} General Manager vastasi 12.1.2024
Hello Robert,Thank you for your stay and for sharing your feedback. We sincerely apologize for not having met your expectations. Rest be assured that we will keep working on improvements to exceed your expectations.

2/10 Hirveä

Craig

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
they gave me the wrong room 3 times and the rooms were not clean
Yöpyi 1 yön tammikuussa 2024
{AK} General Manager vastasi 12.1.2024
Hello Craig,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. A detailed investigation revealed that Expedia booking stated that you reserved a handicap room whereas you wanted a King room. We have taken up this issue with the third party reservations.

10/10 Loistava

Anthony

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
{AK} General Manager vastasi 12.1.2024
Dear Anthony,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements further.We value your loyalty and look forward to serving you again.

6/10 OK

Emily

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The room was 80°F when I checked in, with the aircon in the on position and the fan running, had to turn it off and crack the window for the room to be a livable temperature. Was told that the hotel does not have a dual system so only the heat or air in the entire place could be on. Every inch of the hotel was boiling. If you need ADA compliance in any form, inform the hotel because the room I was given was listed as ADA compliant (I don't need ADA so it was fine for me personally) but there were many things that were inaccessible. Furniture in the way of the entry and blocking the pathway around the entire bed, light fixtures inaccessible from the bed, handsoap mounted to the wall at the back of the sink.
Yöpyi 3 yötä joulukuussa 2023
[AK] - General Manager vastasi 12.1.2024
Dear Emily,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. Rest be assured that we have noted your observations and strive to improve our services.

6/10 OK

Michael

Yöpyi 1 yön joulukuussa 2023
Maryanne Burchett vastasi 29.1.2024
Thank you for your online review. We do value your feedback. Looks like we missed the mark on your stay. I would like to apologize for failing to exceed your expectations. We do hope you will try us again.

6/10 OK

Joel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
{AK} - General Manager vastasi 1.1.2024
Dear Joel,We thank you for your stay and for sharing your feedback. It looks that we have not met with your expectations, rest be assured that we will keep working on improving our services. We value your loyalty and look forward to your next visit.

8/10 Hyvä

Robert

Yöpyi 1 yön joulukuussa 2023
{AK} - General Manager vastasi 1.1.2024
Dear Robert,We thank you for your stay and for measuring our services 8/10. Your appreciation will go a long way in keeping improving our services.We value your loyalty and look forward to your next visit.

10/10 Loistava

Denise

Yöpyi 6 yötä joulukuussa 2023
{AK} - General Manager vastasi 1.1.2024
Dear Denise,We thank you for your stay and for measuring our services 5/5. Your appreciate will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 Hyvä

Timothy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2023
{AK} - General Manager vastasi 1.1.2024
Dear Timothy,We thank your stay and for measuring our services 8/10. Your appreciation will motivate the team to keep improving our services. We value your loyalty and look forward to your next stay.

10/10 Loistava

Erika

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Quiet and wonderful…
We enjoyed a quiet and wonderful visit at your hotel! Everything was great! Thank you!
Yöpyi 1 yön joulukuussa 2023
{AK} General Manager vastasi 26.12.2023
Dear Denise,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.

2/10 Hirveä

Leigh

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room we booked was for 6 and the sleeper sofa had no sheets and none were provided in the room. We had to wait an extended period of time for them after calling multiple times. They finally bring sheets and the covers have large holes in them. It was disgusting.
Yöpyi 1 yön joulukuussa 2023
{AK} General Manager vastasi 26.12.2023
Dear Leigh,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had during your stay. Rest be assured that we have taken up this issue with the Executive Housekeeper for correction.

10/10 Loistava

Angela

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Enjoyed my stay . The room was cleaned & considerably.
Yöpyi 2 yötä joulukuussa 2023
{AK} General Manager vastasi 26.12.2023
Dear Angela,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.