We notified the rental company that we may have a late arrival so they provided an after hours number we could text, After a 14 hour drive, we arrived late that evening.. It was very dark, no ground lighting. There are drops at entry my mag lights were very helpful. I found the lower lever sliding glass door unlocked. I notified my daughter about the situation and that I was going search the entire house before they could enter. I was afraid of animals. I searched the home, I found empty beer cans and blankets on the floor in the game room. Now afraid someone was there. I found the home very dirty, the beds were disgusting, blood on pillows, body hair on the sheets . they looked as though just slept in. Bed blankets laying on the floor in the dirty closets next to the full vacuum cleaners not on the beds. Bathtub drain with hair, bugs in the kitchen cupboards, food in the garbage can, silverware. I notified the management asking for clean sheets an told them what we walked into. Their response was no one was on that could bring up clean sheets but would make things right first thing in the morning. There was no mention in the rules about washer and dryer on site, I did not bring laundry soap. I asked management if they could provide soap that night so I could start washing the beds and clean the house. I was told not their responsibility to provide cleaning supplies. We wiped down the naugahyde couches so my grandkids and daughter could sleep. Glad we brought extra towels for the hot tub and car blankets because that was all we had to sleep with. It was 10:50 am the next morning when I called the office asking when someone would be there. The rest of my family was coming. We were there for a family wedding. I spent all the first night washing everything with my dish soap and clorox clean up & continued cleaning the next day spent $150 supplies to clean the 2nd night. The hot tub was filled with leaves and water dirty. After seeing filthy home, I would not let anyone use it. I complained and sent 30 plus pictures to management that I took upon arrival. The pictures showed that this home has not been cleaned for very long time. I had to ask for a refund of cleaning fee and the night we could not sleep in the beds. I should be refunded for the time I spent cleaning that home and refund what I spent on cleaning supplies which I left for next poor soul that rents from Carolina Cabins. It was awful there. I feel bad for the owners of the home!
