Dear Rebecca,Thank you for rating your stay. It's wonderful to hear that you had a 5/5 experience. We look forward to welcoming you back and hope your next stay is even more memorable!

Dear Eduardo,Thank you for your feedback. I apologize for any miscommunication regarding housekeeping service and daily parking. We do include this information on our website, on our Expedia page, and we do also send an automated message prior to our Expedia guests' arrivals on the portal as we believe in being honest and transparent with our guests. While light housekeeping service is currently available upon request or automatically done every fourth and seventh day, our staff is available 24/7 and always happy to deliver amenities or remove trash. Please never hesitate to ask!I'm also sorry the mattresses in your room weren't to your liking. We are scheduled to begin a full reservation later this year, and we hope our new mattress brand will better meet your personal needs. Thank you again for your feedback. We hope your next stay proves more enjoyable!

Dear Laura,Thank you for taking the time to review our property, we greatly appreciate your feedback as it allows us to make any necessary improvements to enhance the guest experience. Our sincerest apologies regarding the pack n' play. The note was listed on your reservation and it should have been in the room upon your arrival. Please feel free to contact the front desk with any issues or requests, as we are happy to help with trash removal or anything else housekeeping related you may need during your stay. We understand the inconvenience of not having daily service, and we hope to return doing so in the near future. Thank you for staying with us, and we hope to see you again should your travels bring you back to the area.

Dear Christine, Thank you so much for the 5 star rating! We look forward to seeing you again should your travels bring you back to the area.

Dear Stanley,Thank you so much for the 5 star rating! We hope to see you again soon should your travels bring you back to the area.

Dear Jennifer,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Cassidy,Thank you for choosing our hotel for your recent visit to the area and for taking the time to rate your stay. We're delighted that you enjoyed your experience and hope your next visit is right around the corner!

Dear Victoria,Thank you for taking the time to review your stay. We're glad to see that your experience with us was a positive one. We do offer complimentary in-room coffee and additionally have Starbucks coffee and specialty beverages available for purchase in our cafe. We know how important a good cup of coffee is to the start of the day, and we like to ensure our guests have a wide variety of options available.We hope to welcome you back soon!

Dear Jennifer,Thank you for taking the time to share feedback about your recent stay. Cleanliness is one of our highest priorities, and I sincerely apologize for not meeting your or our own expectations in this instance. Your feedback will be shared with our housekeeping team to ensure this remains an isolated occurrence.We hope you will give us another opportunity to provide you with the excellent experience you deserve.

Dear Sendil, Thank you for taking the time to review our property, we greatly appreciate your feedback. We apologize for any inconvenience you experienced during your stay with us. We will be undergoing renovations this winter, and we hope you will choose to stay with us again once they have been completed. We look forward to the opportunity to better serve you in the future.

Dear Candace,Thank you for your review! It's wonderful to hear that you had a great stay. Our team takes great pride in providing genuinely warm, personalized service. We look forward to welcoming you back again!

Dear Maja,Thank you so much for your review! We're delighted to hear that you had a great experience as our guest. We look forward to seeing you again soon!

Dear Denis,Thank you for taking the time to review your stay. We take great pride in both the cleanliness and upkeep of our facility and work very hard to keep it in great shape for our guests. If we missed the mark in any way during your recent visit, I sincerely apologize. We are planning to begin a complete renovation later this year and look forward to bringing you a refreshed hotel with updated rooms and public spaces. We hope you'll return to check it out!

Dear Geronimo,Thank you so much for taking the time to review your stay. We're so glad you enjoy the peaceful location of our property and that you had a good night's sleep as our guest. Like most hotels, we do take an incidental hold at check-in, which is automatically released at checkout minus any additional charges incurred during the stay. The length of time before it becomes available in your account again depends on your financial institution. I do apologize for any confusion on this issue.We appreciate your feedback and loyalty and hope to welcome you back soon!

Dear Robert & Kathy,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We sincerely hope to see you again should your travels bring you back to the area.

Dear Dianne,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to see that you enjoyed your stay with us, although we can understand your frustration with the parking fee. It is a company-wide policy and is due in part to inflation and rising maintenance and landscaping costs. We hope this does not deter you from staying with us in the future should you return to the area, as we look forward to seeing you again.

Dear Amy,Thank you so much for taking the time to review your stay! We're glad to hear that you enjoyed your experience and that our staff was able to provide friendly assistance. We hope to welcome you back again soon!

Dear Denise,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Lauren,Thank you for taking the time to review our property, we greatly appreciate your feedback. We sincerely apologize for any inconvenience you experienced during your stay with us. Although the Commons is only open for breakfast, there are many restaurants and take out places in the immediate area that will deliver to the hotel so you don't have to go out anywhere. Never hesitate to contact the front desk with any questions, as we have many suggestions and recommendations on excellent places to eat. Again, we sincerely appreciate your comments, and we hope you will give us another opportunity to better serve you in the future.

Dear Henry,Thank you so much for taking the time to review our property, we greatly appreciate your feedback and kind comments! We're happy to hear you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Kevin,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Mark,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Jeffrey, Thank you for taking the time to review our property! We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Ian, Thank you for taking the time to review our property! We greatly appreciate your feedback and will pass it along to our team. We hope to see you again should your travels bring you back to the area.

Dear Andrey,Thank you for taking the time to review our property, we greatly appreciate your feedback! We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Nicholas,Thank you for taking the time to review our property, we greatly appreciate your feedback and kind comments! We're happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon.

Dear Penny,Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Catherine,Thank you for taking the time to review our property. We hope to see you again should your travels bring you back to the area, as we would like another opportunity to better serve you in the future.

Dear Luis,Thank you for taking the time to review our property, we greatly appreciate your feedback! We hope to see you again should your travels bring you back to the area.

Dear Tong,Thank you for taking the time to review our property, we greatly appreciate your feedback. I'm sorry your stay fell short of expectations and you decided to check out early, though we're happy we were able to help you secure a refund for the remainder of your nights. We hope you will give us another opportunity to better serve you in the future once our renovations are completed early next year.

Dear Robert,Thank you so much for taking the time to review our property, we greatly appreciate your feedback. We're happy to hear you enjoyed your stay with us, and we look forward to seeing you again should your travels bring you back to the area.

Dear Lucinda,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Ray, Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Randy,Thank you for taking the time to review our property. Please don't hesitate to contact us directly so that we may discuss any problems you experienced during your stay. This way we can provide our guests with the best experience possible going forward.

Dear John,Thank you for taking the time to review our property, we greatly appreciate your feedback, and are happy to see that overall you enjoyed your stay with us. Our apologies for the inconvenience of the room phone not working. I was under the impression that you were just letting me know it was not working so that we could get it fixed for the next guest, so my apologies if that was not the case and for not offering you a different room. I can also look into the possibility of changing our recording to make it less confusing by having it say dial 3 for front desk instead of the current one stating to chat with a hotel employee dial 3. I sincerely hope to see you again so that we may have the opportunity to better serve you.

Dear Richard,Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Dianne,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We are due for renovations early next year, and we hope to see you again once they are completed.

Dear Dorothea,Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Christopher, Thank you for taking the time to review our property, we greatly appreciate your feedback. We hope to see you again should your travels bring you back to the area.

Dear Michael,Thank you so much for taking the time to review our property. We're thrilled to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear Karla, Thank you so much for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again soon!

Dear Justin,Thank you for taking the time to review our property, we greatly appreciate your feedback. We're happy to hear that you enjoyed your stay with us, and we hope to see you again once our Commons breakfast restaurant has reopened in a couple of months for the busy season.

Dear Ryan,Thank you for taking the time to review our property. We're happy to see that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dera Brian,Thank you so much for taking the time to review our property, we greatly appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.

Dear John,Thank you for taking the time to review our property, we greatly appreciate your feedback! Business-wise it is difficult to have The Commons open during the winter as our occupancy is low, so for the time being we have made select breakfast items and Starbucks coffee available at the front desk and market. We hope to resume normal operations when occupancy picks up next month. We are also scheduled for renovations at the end of this year / early next year, so we sincerely hope you will stay with us again after they are completed. We look forward to you seeing the finished product!

Dear Robert, Thank you for taking the time to review our property, we greatly appreciate your feedback. Our apologies for the inconvenience with the breakfast. Due to low occupancy and staffing, The Commons is temporarily closed, and for the time being we are offering a scaled back breakfast with items from the market. We hope to resume normal operations next month when our occupancy increases. Thank you for staying with us, and we hope to see you again should your travels bring you back to the area.

Dear Emanuell,Thank you for taking the time to review our property. We hope to see you again so that we may have an opportunity to better serve you in the future.

Dear Michael,Thank you for taking the time to review our property, we greatly appreciate your feedback. Please accept our apologies for any inconvenience you experienced during your stay with us, and for any confusion with the breakfast. I spoke with our front desk agent who was working in the morning, and he advised me that you did take some breakfast items to redeem your voucher, but explained that the package that you booked was breakfast for only 2 people. We will take a look at Expedia's website to see what improvements we can make to the verbiage of our breakfast policy package so that further confusion can be avoided. Again, our apologies for any misunderstanding, and we sincerely hope you will consider staying with us again so that we may have the opportunity to better serve you.

Dear Lisa,Thank you for taking the time to review our property. It looks like we fell short of expectations, and for that we sincerely apologize. If you would like to provide comments or suggestions on what we could do to improve guest satisfaction please don't hesitate to contact us directly. Thank you for staying with us, and we hope you will give us another opportunity to better serve you in the future.

Dear Andrea,Thank you so much for taking the time to review our property, we greatly appreciate your feedback and kind comments! We hope to see you again should your travels bring you back to the area.