2/10 Hirveä
Cornelius
Liikematkailija
16.7.2025
I recently booked a 3-night stay at this hotel (Towneplace Suites Boulder) in Broomfield, but my experience was deeply disappointing and stressful. Due to an airline rescheduling, my flight from RDU to Denver was pushed to the following morning. I arrived at the hotel around 9:00 a.m., exhausted but relieved to finally check into the room I had already reserved and paid for.
To my shock, I was told that my room had been reassigned to someone else because I didn’t check in before midnight. I was charged for the first night and refunded only for the remaining two. Even though I arrived well before standard hotel checkout time (typically 11:00 a.m. or 12:00 p.m.), they refused to honor my reservation.
I was then offered a more expensive 2-bedroom suite for an additional $200-plus, which was something I neither booked nor could afford. With less than two hours before an important appointment, I was forced to start searching for another hotel on short notice. This situation caused unnecessary stress, disrupted my schedule, and added extra costs to my trip.
I understand the need for policies, but this hotel showed no flexibility or empathy. It’s unreasonable to expect that a traveler dealing with an unexpected flight rescheduling would immediately think to contact the hotel at midnight, especially when a room was already paid for. To make matters worse, if it's hotel policy to release rooms at midnight, it’s deeply unfair and insensitive. Holding the room until standard checkout
Cornelius
Yöpyi 3 yötä heinäkuussa 2025