Brookneal Hotellit

”Our two day stay was affordable and our room was exceptionally clean and comfortable,”

”We were told upon arrival that we could not test in the room we booked due to a water leak and mold. Moved to another room that also had mold. Decided to cancel the stay after seeing this. Reached out to oyo as well as Expedia. Expedia was helpful on reaching out to staff about the cancellation policy and a refund. I was told they waived the cancellation and would issue a refund since we provided proof of mold. Nothing has since been processed and I am unable to contact anyone.”

”Charming bed and breakfast. Wish I stayed longer.”

”All as advertised. Good value. Used the laundromat and the gym. All good.”

”We had a wonderful experience at this property. A lovely older home with loads of charm. Located in the town’s historic district, it was easy to walk to a local restaurant for dinner. The owner provided clear and easy to understand instructions. It had everything we needed and would happily stay here again.”

”Great hospitality. We had a beautiful room upstairs. Very comfortable and we slept well.”

”Good location as it relates to the college campus.”

”Nice place to spend the evening and close to the Appotomax National Park.”

”Breakfast was great and the room was wonderful!”

”Our experience was horrible. Bathroom was disgusting and even found a used bandage in the bed sheets. When brought to hotel’s attention, nothing was done. We even had Expedia get involved and still nothing has been resolved or even attempted.”

”Good”

”The entire property was very clean and the staff was very friendly”

”First staff is amazing an quick. Rooms are good. The grand is one of my favorites causes it’s straight across from The Academy Center.”

”Clean room and great customer service. There was a pest issue in my first room (flying insects bathroom, likely related to leaking tub faucet) and staff easily accommodated me with new room. However the evidence in various areas around property signals chronic water damage. Furniture visibly worn and in need of upgrade.”

”Internet was complicated to sign up for and then never worked. Also, between 20 mins prior to checkout time and 5 mins before, they knocked on the door three times to ask if we were checking out. That was annoying. We told them we’d be out of the room by 11:00 and we were. Room was quiet and clean, so that was good.”

”Hotel is great. We’ve stayed here several times. Only issue we had was that one floor smelled like pot which isn’t really the hotel’s fault.”

”Ask for more towels and wash cloths”

”Excellent”

”Breakfast was quite good w a great coffee machine! Bed comfy and staff very kind”

”Easy and friendly check in process. Room was clean and spacious. Good value.”