Brookshire Hotellit

”The bathroom was dirty unpin arrival but the nice ,helpful,and thoughtful men at the front counter(he had dreads) came and refresh the bathroom so we can at less use it.I really appreciate him doing that.The next day I called front desk trying to explain the situation because he told me to request room services for a complete cleaning of the restroom.As I was explaining the lady on the phone didn’t even let me finish and just interrupt me.I thought that was rude of her.The room services came she...

”Room was dirty, had bugs, shower drain didn’t work. Room also smelled like mildew”

”This is a basic hotel that is SUPER clean and rooms are very well maintained. The desk staff was friendly/helpful and the price was very reasonable because a lot of the unnecessary stuff is not included. Our room included a microwave, mini fridge, 2 queen beds, a desk & chair, individual packets of shampoo/soap, and a nice flat panel TV with Direct TV. A coffee maker and hair dryer were not in the room, breakfast was not offered (but there's a Starbucks nextdoor), and key cards were not handed...

”Check in was simple via text. Space was well used and it had everything we needed.”

”Found big roaches in the room”

”The breakfast was at 6-9 so we are on vacation no one will wake up that early to eat so they need to do it until 10”

”100%clean”

”.”

”Clean and neat. Not fancy, but it was all I needed for a one night stay to break up a long drive. Close to the interstate.”

”AC NEEDS IMPROVEMENT!”

”Jessica and Kathy were the BEST employees during our three-night stay at this location. Their friendliness and going out of their way to help me were the best part of staying here. Rooms - sketchy AC and very humid at times. No AC in the halls which seemed weird. Beds were very comfortable and the Down-alternative pillows were GREAT. Bathroom - very clean Breakfast - good selection and even a vegetarian option Sunday. Amenities - didn't use any. Only one elevator was in use. With multiple...

”Smooth and easy check in.”

”Very clean rooms. Nice and quiet. Will be back!”

”Everything was clean much appreciated”

”Clean room and great staff”

”Standard Holiday Inn Express furnishings with power plugs weren't powered beside television, and blackout blind wasn't perfect blackout. Otherwise, a good room.”

”We arrived last night at around 8 seemed ok then this morning we woke up to our room with 1 in of water on the floor, mind you we were on the 3rd floor. Front desk told us to call customer service. In all my years of renting hotels this has to be the worst experience I have ever experienced. Im calling customer service foe a refund. This was unacceptable at all levels.”