Dear guest, Thanks for this great rating! We are glad your stay was perfect. We look forward to welcoming you again. Best regards,

Dear David,Thank you for taking the time to share your review.We are disheartened to hear that your stay did not meet the high standards we strive to uphold. We assure you such experiences are not typical at our hotel. We take pride in our 24-hour front desk service and always aim to resolve any issues promptly. We strive to be as fair and transparent as possible and we appreciate your understanding regarding refunds for bookings made via our partners or external sites.Our guests' reviews are useful as they allow us to continuously evaluate our services.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Petra DE MEYERE, General Manager

Dear Frederic,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Petra DE MEYERE, General Manager

Beste Philip,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Gelukkig nieuwjaar en hopelijk tot snel.Met vriendelijke groeten,Petra DE MEYERE, General Manager

Dear Linas,Thank you for taking the time to share your review.We're glad to hear that you found our location to be advantageous for your stay. Our team works hard to maintain a high standard of cleanliness, and your acknowledgment of our efforts is much appreciated. While we understand your concern about room size and amenities, our hotel is housed in a historic medieval building which presents certain limitations. We take pride in offering the Sweet Bed by Ibis in all our rooms for maximum comfort, and we regret if this did not meet your expectations. We apologize for any inconvenience caused by noise; our 24-hour front desk is always on hand to assist with such concerns. Rest assured, we continuously strive to provide a comfortable experience for all our guests.We look forward to welcoming you again. Best wishes for a joyous holiday season!Petra DE MEYERE, General Manager

Beste Christine,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Petra DE MEYERE, General Manager

Dear Martine,Thank you for taking the time to share your review.We're glad to hear that our staff at the front desk provided a positive impression during your stay. It's also pleasing to note our central location met your approval. Regarding the room size, our historic medieval building does offer a unique charm alongside modern amenities, and the sizes are reflective of this distinctive environment. We regret to hear that you found the breakfast charges not to your satisfaction; we strive to provide competitive rates for our services, including our extensive breakfast buffet, which is optional for our guests. Regarding parking, we wish to clarify that the car park under the hotel is a public car park, which offers a competitive rate of 15,80 for 24 hours as detailed on our website,We look forward to welcoming you back. Best wishes,Petra DE MEYERE, General Manager

Estimado Rodolfo,Apreciamos que usara esta plataforma para comunicarnos sus preocupaciones relacionadas con su reciente estancia en nuestro hotel.Lamentamos leer que la calefacción no cumplió con sus expectativas. Nuestro sistema de climatización centralizado permite ajustar la temperatura en las habitaciones para garantizar la comodidad de nuestros huéspedes, y contamos con un equipo disponible las 24 horas para asistir con cualquier inconveniente. En cuanto al servicio de Internet, ofrecemos acceso Wifi gratuito y estamos comprometidos con asegurar una conexión estable para todos nuestros visitantes. Nos apena mucho saber que su interacción con nuestro personal no fue satisfactoria, y queremos asegurarle que la atención al cliente es una prioridad absoluta para nosotros.Esperamos poder recibirle en otra oportunidad. Atentamente,

Dear Christopher,Thank you for taking the time to share your feedback.We understand your concerns regarding the room's condition and would like to inform you that our hotel is housed in a medieval building, which presents unique challenges. Our rooms are indeed designed with the Sweet Bed by ibis to offer comfort, and we regret any inconvenience you faced. Regarding the bathroom layout, we acknowledge that the space can be tight for taller individuals, and we apologize for any discomfort this caused during your stay.We are committed to providing a welcoming and pleasant environment for all our guests and take your comments seriously. It is through feedback like yours that we can continue to improve our guest experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,

Beste gast,Bedankt dat u even de tijd nam voor het schrijven van uw beoordeling.Tot onze grote spijt vernemen we dat uw verblijf bij ons niet aan uw verwachtingen voldeedGraag horen we hoe we onze service zouden kunnen verbeteren.Wij hopen u in de toekomst nogmaals te mogen ontvangen voor een betere ervaring. Met vriendelijke groet,

Dear Berat,Thank you for your kind feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back for another enjoyable visit.Best wishes,

Dear Guillaume,Thank you for your review.We are pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again.Best regards,Petra DE MEYERE, General Manager

Dear Guest,Thank you for your valuable review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.It would be a pleasure to have you return on your next visit to Bruges. Kind regards,Petra DE MEYERE, General Manager

Beste Stefaan,Bedankt voor uw beoordeling en feedback.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!Hopelijk tot ziens,Petra DE MEYERE, General Manager

Dear Ricardo,Thank you for positively reviewing your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Petra DE MEYERE, General Manager

Dear Rene,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We would love to have you back.All the best,Petra DE MEYERE, General Manager

Kære Anne Marie,Mange tak for din positive anmeldelse af opholdet på ibis Brugge Centrum.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os.Vi ser frem til at åbne dørene for dig endnu engang.Petra DE MEYERE, General Manager

Dear Yolanda,Thank you for reviewing your recent stay with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We'd love to have the opportunity to welcome you again. All the best,Petra DE MEYERE, General Manager

Beste Peter,Hartelijk dank voor deze mooie score.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier u te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Petra DE MEYERE, General Manager

Sehr geehrter Klaus,vielen Dank für Ihr Feedback zu unserem Hotel.Es tut uns sehr leid, dass Ihnen Ihr Zimmer nicht vollends gefallen hat. Sollten Sie mit Ihrem Zimmer nicht zufrieden sein, können Sie sich gern an unsere Rezeption wenden, die nach Möglichkeit eine geeignete Lösung finden wird.Wir hoffen, Sie eines Tages wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Petra DE MEYERE, Hoteldirektorin

Dear Andreas,Thank you for taking the time to share your feedback.We appreciate your positive remarks on our hotel's cleanliness. However, we regret to hear about the issues you encountered with the room and the service. Our hotel is located in a medieval building, which may result in some structural limitations. We understand that the space between the toilet and the wall might be tight for some guests, and we apologize for any inconvenience this may have caused. As for the receptionist, we strive to provide excellent service to all our guests, and we will address your concerns with our team to ensure improvements are made.The whole team hope to have the pleasure of seeing you again. Best wishes,