Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 500 kautta 1009 arvostelua" "
10–Loistava
500
Arvosana 8 - Hyvä. 371 kautta 1009 arvostelua" "
8–Hyvä
371
Arvosana 6 - OK. 92 kautta 1009 arvostelua" "
6–OK
92
Arvosana 4 - Huono. 26 kautta 1009 arvostelua" "
4–Huono
26
Arvosana 2 - Hirveä. 20 kautta 1009 arvostelua" "
2–Hirveä
20
9,0/10
Siisteys
8,8/10
Henkilökunta ja palvelu
8,2/10
Palvelut/mukavuudet
8,6/10
Majoituspaikan kunto ja tilat
8,8/10
Ympäristöystävällisyys
Arvostelut
10/10 Loistava
Sara
Matkusti perheen kanssa
13.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel, nice rooms and lovely breakfast
First time staying ar iBis hotels and I was really enjoying my stay!
Breakfast buffet was really good and one of the best hotel breakfasts I have eaten. Big bonus was selfmade waffles and two coffee machines.
Rooms were great! Bed was firm enough and not too soft. Room was new and interior design was very nice and bathroom was lovely.
Only thing I didn't like was carpeting in rooms. I think more hygienic to have wooden floor etc.
Sara
Yöpyi 2 yötä marraskuussa 2023
Jurgen Van der Haegen, General Manager vastasi 13.11.2023
Dear Sara,Thanks for taking the time to review your stay at our hotel.It's great to know that you enjoyed your stay and we helped start your day off on the right foot with our tasty breakfast buffet. Your comments have been noted and taken into consideration.We hope to see you again.Best regards,Jurgen Van der Haegen, General Manager
8/10 Hyvä
Tarkistettu asiakas
Liikematkailija
6.12.2019
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Kiva ja siisti hotelli keskustassa.
Tarkistettu asiakas
Yöpyi 3 yötä joulukuussa 2019
8/10 Hyvä
Tarkistettu asiakas
Liikematkailija
16.11.2019
Hyvää: Siisteys
Sijainti on erinomainen. Aamupala on hyvä. Viihtyisä hotelli kaiken kaikkiaan.
Tarkistettu asiakas
Yöpyi 2 yötä marraskuussa 2019
10/10 Loistava
Satu
26.6.2019
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Satu
Yöpyi 2 yötä kesäkuussa 2019
8/10 Hyvä
Tarkistettu asiakas
31.5.2019
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 2 yötä toukokuussa 2019
8/10 Hyvä
Tarkistettu asiakas
27.9.2018
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 1 yön syyskuussa 2018
8/10 Hyvä
Lindsay W
27.5.2024
Great location!
Lindsay W
Yöpyi 6 yötä maaliskuussa 2024
6/10 OK
Nancy
24.5.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nancy
Yöpyi 3 yötä toukokuussa 2024
Jurgen Van der Haegen, General Manager vastasi 27.5.2024
Beste Nancy, Bedankt voor uw feedback.We vinden het spijtig dat het verblijf niet helemaal voldeed aan uw verwachting. We nemen uw feedback ter harte om onze service te verbeteren en bedanken u voor het melden.Met vriendelijke groet en graag tot ziens,Jurgen Van der Haegen, General Manager
10/10 Loistava
François
24.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Au centre de tout en restant un endroit tranquille. Le buffet petit-déjeuner est incroyable.
François
Yöpyi 3 yötä toukokuussa 2024
Jurgen Van der Haegen, Directeur général vastasi 27.5.2024
Cher François,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que l'emplacement central et la tranquillité de notre établissement aient contribué à rendre votre séjour agréable. Il est toujours encourageant de savoir que notre buffet petit-déjeuner a été à la hauteur de vos attentes. La propreté des chambres et l'état de l'hôtel sont des aspects que nous prenons très à cœur, et votre satisfaction est pour nous une réelle source de fierté. Nous sommes également heureux que les prestations et le service offerts par ibis Brussels Off Grand Place aient répondu à vos besoins.Nous espérons avoir le plaisir de vous accueillir à nouveau et de continuer à vous fournir un service de qualité.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Jurgen Van der Haegen, Directeur général
10/10 Loistava
KAZUMI
19.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Jurgen Van der Haegen, General Manager vastasi 21.5.2024
Kazumi様この度はibis Brussels Off Grand Placeにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。ibisブリュッセルオフグランプラスをご推薦いただけるとのお言葉、大変嬉しく思います。ただし、ご滞在中に温かい飲み物をお楽しみいただけなかったことは残念に思っております。当ホテルのプレミアムルームでは、コーヒー/ティーメーカーをご提供しておりますので、次回のご宿泊ではより快適にお過ごしいただけることを願っております。立地、清潔さ、スタッフの対応に関しまして高い評価をいただき、心より感謝申し上げます。またのお越しをお待ちしております。Jurgen Van der Haegen, General Manager
6/10 OK
Mary-Ann Ziennia
18.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Mary-Ann Ziennia
Yöpyi 2 yötä toukokuussa 2024
Jurgen Van der Haegen, General Manager vastasi 21.5.2024
Dear Mary-Ann, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager
10/10 Loistava
Angela
17.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Angela
Yöpyi 4 yötä toukokuussa 2024
Jurgen Van der Haegen, Directeur général vastasi 20.5.2024
Chère Angela,Merci d'avoir pris le temps de rédiger ce commentaire sympathique.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Jurgen Van der Haegen, Directeur général
2/10 Hirveä
Robert
Matkusti kumppanin kanssa
13.5.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Air conditioning is non-existent, brought this up with the front desk and they looked at me like I had three heads. When they came to the room to investigate he said it’s the same in all the rooms. So be aware there is no A/C, they shut off the compressors on the roof so the in room A/C only blows air. We had it set at 5° for three days, the room is so small it should have been as cold as a refrigerator but it was hotter than an oven.
Robert
Yöpyi 3 yötä toukokuussa 2024
Jurgen Van der Haegen, General Manager vastasi 14.5.2024
Dear Robert,Thank you for taking the time to review your stay.We regret to hear that your stay did not meet your expectations, particularly regarding the air conditioning. Our system is designed to adjust based on external temperatures to ensure environmental efficiency, yet we understand it might not have provided the comfort you expected.We also note your comments on the size and temperature of the room. While our rooms are designed to maximize space and comfort, we apologize if this was not your impression. Our front desk team aims to address all guest concerns promptly and with care; it is disheartening to hear that you felt otherwise.We strive to maintain high standards of cleanliness and condition in our facilities, continuously updated since our last renovations in 2019. It is concerning to hear your observations differ, and we sincerely regret any discomfort caused.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
Alberto
Matkusti ryhmän kanssa
13.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was perfect
Alberto
Yöpyi 1 yön toukokuussa 2024
Jurgen Van der Haegen, General Manager vastasi 14.5.2024
Dear Alberto,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager
8/10 Hyvä
Allan
Matkusti perheen kanssa
8.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was very clean.
The beds were a bit different than what I am used to. They have mattress pads on top of the mattresses
Allan
Yöpyi 4 yötä toukokuussa 2024
Jurgen Van der Haegen, General Manager vastasi 11.5.2024
Dear Allan, Thank you for taking the time to review your stay.We are delighted to learn that you found the room very clean, reflecting our commitment to providing immaculate accommodations. Our team strives to ensure the highest standards of service, and we are thrilled that this was evident during your visit.While you noted the beds were a bit different from what you're accustomed to, we hope the Sweet Bed by ibis design, introduced in 2019, offered you a restful sleep. Our Sweet Bed by ibis mattresses are selected for comfort, and we provide additional pillows upon request for personalized support. We apologize for any inconvenience and appreciate your understanding that our room amenities are thoughtfully chosen to balance guest comfort with environmental considerations.We take pride in our hotel's condition following the renovations in 2019, and we continuously strive to maintain the facilities to the highest standard. Your remarks are invaluable to us, and we are grateful for the opportunity to serve you.We are looking forward to welcoming you again. All the best!Jurgen Van der Haegen, General Manager
10/10 Loistava
Pierre-Olivier
6.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super belle hôtel très biens située et tranquille où elle ce trouve
Pierre-Olivier
Yöpyi 6 yötä huhtikuussa 2024
Jurgen Van der Haegen, Directeur général vastasi 7.5.2024
Cher Pierre-Olivier,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis de lire que notre emplacement a été idéal pour votre visite et que la propreté de nos chambres ainsi que leur confort aient contribué à rendre votre séjour agréable. Il est également gratifiant pour nous que vous ayez apprécié le professionnalisme et la disponibilité de notre personnel. Votre retour positif sur les aménagements de nos chambres est très encourageant pour toute notre équipe.Nous sommes fiers de maintenir notre établissement dans des conditions optimales et nous nous réjouissons que vous ayez remarqué nos efforts. Comme vous l'avez mentionné, notre hôtel s'efforce d'offrir un environnement calme et serein pour nos hôtes, et nous sommes heureux que cela ait été à la hauteur de vos attentes.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Jurgen Van der Haegen, Directeur général
10/10 Loistava
Andrea
6.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a great place to stay. Very close to the Central Station and to Grand Place. Friendly staff.
Andrea
Yöpyi 4 yötä toukokuussa 2024
Jurgen Van der Haegen, General Manager vastasi 7.5.2024
Dear Andrea,Thank you for such a positive review.We are delighted to hear that our prime location, merely a stone's throw away from the Central Station and the iconic Grand Place, contributed positively to your experience at ibis Brussels Off Grand Place. It is such a joy to know that the friendliness of our team made a lasting impression.Furthermore, your commendation of the room's cleanliness and amenities fills us with pride, as these are aspects we pay close attention to. While you've rated the hotel condition as somewhat less than perfect, we take solace in the fact that our recent renovations in 2019 have generally been well-received.Exceptional service is what we strive for, and it's rewarding to know that we have lived up to your expectations. We thank you for choosing ibis Brussels Off Grand Place and for highlighting the attributes that make our hotel a preferred choice for travelers.Jurgen Van der Haegen, General Manager
2/10 Hirveä
Gihan
3.5.2024
Gihan
Yöpyi 2 yötä toukokuussa 2024
Jurgen Van der Haegen, Directeur général vastasi 24.5.2024
Cher hôte,Merci d'avoir pris le soin de rédiger ce commentaire.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons avoir l'opportunité de vous recevoir à nouveau pour un séjour 100% en adéquation avec vos attentes.Bien à vous,Jurgen Van der Haegen, Directeur général
10/10 Loistava
Rafik Al
1.5.2024
Rafik Al
Yöpyi 2 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 22.5.2024
Dear Rafik Al,Thank you for such a great review.It's great to hear that you had an enjoyable stay.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager
10/10 Loistava
Hélène
30.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hélène
Yöpyi 3 yötä huhtikuussa 2024
Jurgen Van der Haegen, Directeur général vastasi 4.5.2024
Chère Hélène,Merci d'avoir pris le temps de rédiger ce commentaire sympathique.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Jurgen Van der Haegen, Directeur général
10/10 Loistava
??
Matkusti perheen kanssa
30.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location..!! Easy to Train ,Main land mark and restaurants..Room is a small but acceptable..
Pretty good stay for 3 nights..
??
Yöpyi 3 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 1.5.2024
Dear Guest, Thank you for reviewing your recent experience.It is delightful to hear such positive feedback about our hotel's location and its convenient access to transportation and local landmarks. We're glad that these aspects contributed positively to your experience.While our rooms are designed to be cozy and efficient, we understand that preferences on room size can vary. Rest assured that our team is dedicated to providing a comfortable and clean environment for all our guests, as reflected in your satisfaction with the room cleanliness and the hotel's condition.We are also pleased that you found our service to be commendable. Our staff takes great pride in offering a welcoming atmosphere to all our visitors. Should you decide to stay with us again, we would be more than happy to assist in finding the perfect room to suit your needs.Thank you for choosing ibis Brussels Off Grand Place for your 3-night stay. We take pride in catering to our guests' needs the best way we can and hope you will return to enjoy our services once more.We hope to welcome you back. All the best.Jurgen Van der Haegen, General Manager
10/10 Loistava
MOIRA
Liikematkailija
29.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great central Ibis and helpful reception and check in.
MOIRA
Yöpyi 2 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 30.4.2024
Dear Moira,Thank you for such a positive review.We are delighted to learn that our room cleanliness met your expectations and contributed to a comfortable experience. It's also gratifying to know that the condition of our hotel impressed you and that you found our service to be exemplary. Our team is particularly proud that you appreciated the amenities provided in your room, reflecting our commitment to ensuring a pleasant and satisfying stay. Should you choose to stay with us again, we hope to continue providing you with the high standard of service and hospitality that ibis Brussels Off Grand Place is known for.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager
4/10 Huono
Daniel
29.4.2024
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The AC was turned off and they offered a small fan instead of just enabling the AC. The mattress was basically a comforter wrapped in a sheet. The area around the hotel was covered in litter and pickpockets. Breakfast was pretty good but not included so a short walk across the plaza found better.
Daniel
Yöpyi 3 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 29.4.2024
Dear Daniel,Thank you for taking the time to review your stay.While we are pleased to hear that you found our breakfast to be satisfactory, it is with regret that we note your concerns regarding the AC and mattress. Our hotel employs an environmentally conscious heating and cooling system, which is adjusted based on the external temperature, and we offer additional fans upon request for our guests' comfort. We also take pride in our Sweet Bed by ibis, which was introduced in 2019, designed to enhance sleep quality.We are disheartened to learn of your impression of the hotel's surroundings and the condition of your room. Please be assured that our housekeeping team is dedicated to maintaining a high standard of cleanliness daily. Your feedback is valued as it helps us to monitor and improve our guest experience. Furthermore, we are sorry to hear that the room amenities did not meet your expectations. Our premium rooms offer additional amenities such as coffee/tea making facilities and free mineral water, which may better suit your needs in future stays.We appreciate your comments on our service and hope that our staff provided you with the attentive and efficient service that ibis Brussels Off Grand Place is known for. Our team is available around the clock to assist our guests with any concerns they may have during their stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
Cynthia
Matkusti perheen kanssa
25.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly and helpful staff. Perfect location for our family. It is so close to the Grand place and we enjoyed the lively music during the evening and on the weekends.
Cynthia
Yöpyi 4 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 26.4.2024
Dear Cynthia,Thank you for such a positive review.It's delightful to know that our staff's friendliness and helpfulness contributed to making your family's visit enjoyable. We pride ourselves on our prime location, and we're glad you took advantage of our proximity to the Grand Place and the vibrant atmosphere it offers during the evenings and weekends.Your kind words about the cleanliness of your room and the overall condition of ibis Brussels Off Grand Place are much appreciated. Our team works diligently to ensure the comfort and satisfaction of our guests, and it's rewarding to see those efforts acknowledged.Thank you for highlighting the high level of service you received; our staff will be pleased to hear that their efforts have been recognized.Jurgen Van der Haegen, General Manager
10/10 Loistava
Nam
Matkusti perheen kanssa
10.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great value for the location. Very close to the train station and the grand place. We got a room facing the square in front of the hotel, offering a front row seat to all the actions and entertainment. It also gave us a nice view towards the tower. Windows thick enough to block off noises from the busy square. Room is spacious and clean. Overall great place to stay.
Nam
Yöpyi 2 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 11.4.2024
Dear Nam,Thank you for taking the time to share your opinion with us.We are thrilled to hear that our prime location, conveniently close to the train station and the grandeur of the Grand Place, contributed to the enjoyment of your stay. It's wonderful to know that the room provided a spectacular front-row view of the bustling square and that our double-glazing windows effectively insulated you from the lively atmosphere beneath.While we are pleased that you found the room spacious and well-maintained, we take note of your comments on the hotel's condition and room amenities. We continuously strive to maintain high standards and your feedback is integral to our improvement. That said, we are proud that our recent renovations in 2019 have kept the hotel in very good condition and that our Sweet Bed by ibis ensures a restful night's sleep.Our staff is elated to receive your praises regarding the service provided. Ensuring that your stay is seamless and comfortable is our utmost priority, and we're glad that we met your expectations.We hope to have the occasion to welcome you back.Best wishes,Jurgen Van der Haegen, General Manager
10/10 Loistava
Richard
9.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Richard
Yöpyi 2 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 10.4.2024
Beste Richard,Hartelijk dank voor dit zeer positieve oordeel.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Vriendelijke groet en graag tot ziens,Jurgen Van der Haegen, General Manager
10/10 Loistava
Stella Maris
Matkusti perheen kanssa
9.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
La gente del hotel es muy amable y la ubicación del hotel es buenísima. En esta segunda ocasión que me hospedé la habitación estaba al lado de un motor que no dejo de sonar toda la noche. Pero recomiendo mi honeste hotel
Stella Maris
Yöpyi 1 yön huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 9.4.2024
Estimado Maris,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros y por elegirnos para disfrutar de unos días en Bruselas.Nos complace saber que la amabilidad de nuestro equipo y la excelente ubicación de nuestro hotel contribuyeron a una experiencia agradable durante su estadía.Sin embargo, lamentamos que se haya enfrentado a inconvenientes con el ruido en su habitación. Apreciamos su comprensión y nos gustaría informarle que disponemos de habitaciones en diferentes ubicaciones del hotel que pueden ofrecer un ambiente más tranquilo para su próximo viaje.Nos honra que recomiende nuestro hotel y nos complace que haya disfrutado de las instalaciones y servicios que ofrecemos.Esperamos volver a hospedarle en otra ocasión. Atentamente,Jurgen Van der Haegen, General Manager
8/10 Hyvä
Pankaj
Matkusti perheen kanssa
7.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I would have loved to give 5 STAR but for one reason. THERE SHOULD BE ELECTRIC KETTLE IN ALL THE ROOMS SO THAT WE CAN GET TO DRINK WARM WATER WHENEVER WE WANT AND we don't have to go outside the hotel
Pankaj
Yöpyi 2 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 8.4.2024
Dear Pankaj, Thanks very much for your high rating of our hotel.We are pleased to hear that you found our hotel's cleanliness, condition, and service to your satisfaction. Regarding your comment about the lack of an electric kettle in the rooms, we understand the convenience it can provide. However, as part of our sustainable environmental efforts, we offer these amenities in our premium rooms which are available with an upgrade. This choice reflects our commitment to Planet 21 and reducing energy consumption where possible. We are always looking for ways to improve our guests' experience and appreciate your feedback.We hope to hear from you soon.Best regards,Jurgen Van der Haegen, General Manager
8/10 Hyvä
Piet
7.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything perfect when you look at the price and quality. Just a suggestion could be that you get a reduction for the Parking. That is below the hotel.
Piet
Yöpyi 2 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 8.4.2024
Dear Sir,Thank you for taking the time to share your opinion with us regarding your stay.We are delighted to hear that you found the balance between price and quality to be perfect, and that our room cleanliness, hotel condition, service, and room amenities met your expectations. Regarding your suggestion for a parking reduction, we appreciate your input and want to inform you that while we do not have control over the public parking facility's pricing, we always strive to provide our guests with convenient options. We are committed to offering a comfortable and enjoyable experience at ibis Brussels Off Grand Place and your compliments are truly motivating for our team.We hope to hear from you soon.Best regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
Francisco
Matkusti kumppanin kanssa
6.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent convenient location. Very close and easy walking to La Grand Place and the Brussels Central station. Clean hotel with friendly and helpful staff. Available full breakfast was good. Adjoining bar/cafe was great with friendly bartenders/servers.
Francisco
Yöpyi 2 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 8.4.2024
Dear Francisco,Thank you for sharing your positive review.It is a delight to read that our central location provided the perfect starting point for your explorations in Brussels. We are thrilled that the cleanliness of our hotel and the friendliness of our staff met your expectations and contributed positively to your stay. Furthermore, it is gratifying to know that you enjoyed the full breakfast and found our adjoining bar/cafe to your liking. Your appreciation for the room amenities is also much valued, as we strive to offer a comfortable and well-equipped space for our guests.We look forward to seeing you on your next visit.Kind regards,Jurgen Van der Haegen, General Manager
8/10 Hyvä
Lesley
Matkusti perheen kanssa
5.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very central... within easy walking distance of train and bus stations...plenty of restaurants and shops . Only thing was being at front of hotel it was very noisy early in the mornings. Apart from that a great stay .
Lesley
Yöpyi 4 yötä huhtikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 8.4.2024
Dear Lesley,Thank you for taking the time to share your review.We are delighted to hear that our central location and proximity to local attractions and transport hubs contributed positively to your stay. The abundance of nearby restaurants and shops is indeed one of the many aspects our guests enjoy. We regret to hear that your experience was marred by noise disturbances in the early morning. While our central location is highly appreciated, it can sometimes come with the vibrancy of city life. We understand the importance of a restful night's sleep and offer rooms at the back of the hotel that tend to be quieter. For any future stays, please feel free to request one of these rooms for a more serene experience. It is gratifying to note your high ratings on room cleanliness, hotel condition, and the service provided by our dedicated team. Moreover, we are pleased that the amenities within our rooms met your expectations, enhancing your overall experience at ibis Brussels Off Grand Place.We look forward to welcoming you back in the future.Best regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
Michael
5.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This location is unbeatable. You are on the block with so much available. Property and rooms are nice and staff was helpful.
Michael
Yöpyi 3 yötä maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 5.4.2024
Dear Michael,Thank you very much for this positive review.We are thrilled to hear that our prime location contributed significantly to the enjoyment of your stay in Brussels. It's delightful to know that the condition of our property and rooms met your satisfaction, and that our dedicated staff played a key role in enhancing your visit. Your comments on the room cleanliness and overall service quality truly warm our hearts and inspire us to continue striving for excellence. At ibis Brussels Off Grand Place, we take great pride in our commitment to providing a comfortable and enjoyable experience for all our guests.Thank you again; we look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager
2/10 Hirveä
Kalyan
31.3.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Kalyan
Jurgen Van der Haegen, General Manager vastasi 2.4.2024
Cher Kalyan,Merci de votre retour d'expérience.Nous sommes très surpris par votre commentaire et vous prions de nous excuser pour ce manquement plus qu'inhabituel. Nous allons en faire le suivi avec l'équipe.N'hésitez jamais à nous faire part du moindre souci lors de votre séjour. Nous pouvons alors envoyer quelqu'un pour une retouche de ménage ou vous reloger dans la mesure de nos disponibilités.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception.Bien à vous,Jurgen Van der Haegen, General Manager
10/10 Loistava
Stella Maris
Matkusti perheen kanssa
30.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente hotel, a una cuadra de la estación del tren Bruselas central, lo más valioso son sus empleados amables y dispuestos a ayudar. Hablan español y con mucho gusto te apoyan en lo que necesites.
Stella Maris
Yöpyi 4 yötä maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 31.3.2024
Apreciada Maris,Es un honor saber que la ubicación de nuestro hotel le ha resultado conveniente, justo en el corazón de Bruselas y cerca de importantes conexiones de transporte. Nuestro personal se esfuerza por ofrecer un servicio excepcional y estamos encantados de que haya experimentado la amabilidad y disposición que nos caracteriza. Además, es gratificante saber que la habilidad multilingüe de nuestro equipo fue de utilidad durante su visita.Con el deseo de volver a verle muy pronto, le enviamos los saludos más cordiales,Jurgen Van der Haegen, General Manager
10/10 Loistava
Corey, LAURELTON
Matkusti perheen kanssa
30.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place near the center of everything frok food, sites and subway
Corey
Yöpyi 1 yön helmikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 31.3.2024
Dear Corey,Thank you for sharing your positive review.We are thrilled to hear that the cleanliness and condition of our hotel met your expectations and that our room amenities contributed to a comfortable stay. It is also gratifying to know that our service left a positive impression on you. Our team takes great pride in maintaining a high standard for our guests.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Jurgen Van der Haegen, General Manager
8/10 Hyvä
wendy
Matkusti perheen kanssa, Matkusti kumppanin kanssa
29.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, lots of places to to eat and many options also so many small shops
wendy
Yöpyi 2 yötä maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 29.3.2024
Dear Wendy,Thank you for this positive review.It is delightful to hear such positive feedback regarding our prime location and the cleanliness of our rooms. Our team strives to provide top-notch service, and we are thrilled to see that reflected in your visit. While we are pleased with the high marks, we acknowledge your sentiments towards the hotel condition and room amenities. We take pride in our establishment's upkeep and the recent 2019 renovations, aimed at ensuring a comfortable stay. Our room amenities are carefully selected to balance guest comfort with our environmental commitments. We hope these aspects enhanced the overall satisfaction of your stay.We hope to see you again soon, Kind regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
Olaf, Hamburg
Matkusti perheen kanssa
20.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Central
Olaf
Yöpyi 3 yötä maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 21.3.2024
Beste Olaf,Bedankt voor uw fijne review.Het doet ons plezier dat u tevreden was over uw verblijf en dat u genoten heeft van onze gunstige ligging. Graag tot een volgende keer!Met vriendelijke groeten,Jurgen Van der Haegen, General Manager
10/10 Loistava
Angela
19.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location
Friendly staff
Angela
Yöpyi 1 yön maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 20.3.2024
Dear Angela,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that you found our location to be great and that you appreciated the friendliness of our staff. It's heartening to know that the cleanliness of our rooms met your expectations, and we are proud that our team's service contributed to your positive experience. While we note your rating for our hotel's condition, we want to highlight that our latest renovations were completed in 2019, ensuring our facilities are up-to-date. We're also delighted that the amenities in our rooms provided you with comfort during your stay.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
thomas
18.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A
thomas
Yöpyi 4 yötä maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 19.3.2024
Beste Thomas,Fijn dat u de tijd nam voor uw review.We zijn verheugd te horen dat onze kamers aan uw verwachtingen hebben voldaan en dat u tevreden was met de algehele staat van ons hotel. Het doet ons team goed om te lezen dat onze service gewaardeerd wordt. Ook zijn we blij dat de voorzieningen in uw kamer naar wens waren. Onze ‘Sweet Bed by ibis’ bedden en de in 2019 vernieuwde kamers dragen bij aan het comfort dat we onze gasten willen bieden.Met vriendelijke groeten en graag tot een volgende keer,Jurgen Van der Haegen, General Manager
10/10 Loistava
Mark
Matkusti perheen kanssa, Matkusti kumppanin kanssa
17.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, comfortable place to spend the night in Brussels as near as possible to Central station
Mark
Yöpyi 1 yön maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 18.3.2024
Dear Mark,We thank you for taking the time to review your recent visit.We're thrilled to hear that our central location, adjacent to the Central Station, provided a convenient base for your time in Brussels. Our team is glad that the room met your expectations in terms of cleanliness, and we take pride in maintaining our hotel to the highest standards, as reflected in our most recent renovations in 2019. It's also rewarding to know that you found our service to be exemplary; we strive to make every guest's stay comfortable and hassle-free.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
Henrietta
Matkusti perheen kanssa
13.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything we expected.
Henrietta
Yöpyi 1 yön maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 14.3.2024
Dear Henrietta,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager
10/10 Loistava
Tasneem
8.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tasneem
Yöpyi 2 yötä maaliskuussa 2024
Jurgen Van der Haegen, General Manager vastasi 10.3.2024
Chère Tasneem,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Jurgen Van der Haegen, General Manager
10/10 Loistava
Joseph
Matkusti perheen kanssa
29.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Pleasantly surprised. Room was clean and comfortable. Nice breakfast. Lady that was at the front desk when we arrived could have been nicer.
Joseph
Yöpyi 2 yötä helmikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 29.2.2024
Dear Joseph,We appreciate the time you took to provide this review.We're thrilled to hear that you found your room to be clean and comfortable, and that our breakfast offerings were to your liking. It's always our goal to provide a restful night's sleep with our Sweet Bed by ibis, and a great start to the day with a variety of breakfast options. We regret to hear that your interaction with our front desk team member did not meet your expectations. We pride ourselves on providing exceptional service, and it seems we fell short during your welcome. Please rest assured that we value your feedback and are committed to ensuring all guests feel warmly received.We hope to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager
10/10 Loistava
Guillermo, North las vegas
Matkusti kumppanin kanssa
28.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was super helpful specially front desk staff
Guillermo
Yöpyi 3 yötä helmikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 29.2.2024
Dear Guillermo,Thank you for this kind review.We're delighted to hear that our front desk team provided exceptional assistance during your stay. It's heartening to know that the cleanliness of our rooms, the condition of our hotel, and the quality of service met your expectations. We also appreciate your recognition of the amenities provided, ensuring a comfortable and satisfying visit.We look forward to seeing you again.Best regards,Jurgen Van der Haegen, General Manager
10/10 Loistava
Myriam J
Matkusti perheen kanssa
27.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Súper bien ubicado y muy cómoda la habitación y la ubicación
Myriam J
Yöpyi 1 yön helmikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 28.2.2024
Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al ibis Brussels Off Grand Place.Nos alegra enormemente que haya encontrado cómoda su habitación y la ubicación de nuestro hotel. Es un honor saber que hemos cumplido con sus expectativas en cuanto a la limpieza y las condiciones del hotel, así como en el servicio proporcionado por nuestro equipo. Nuestro compromiso es ofrecer un confort óptimo con nuestras camas 'Sweet Bed by ibis' y mantener el hotel en excelentes condiciones, como ha mencionado.En nombre de todo nuestro equipo le enviamos un cariñoso saludo esperando pronto poder darle de nuevo la bienvenida a ibis Brussels Off Grand Place. Atentamente,Jurgen Van der Haegen, General Manager
8/10 Hyvä
Özge
Matkusti ryhmän kanssa
18.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Konumu her yere yürüme mesafesinde , harika! Banyo havluları çok küçük ve ince, şampuan vs kalitesi daha iyi olabilir. Odalarda ya da lobide su ikramı olsa süper olur😊
Özge
Yöpyi 2 yötä helmikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 19.2.2024
Merhaba Özge, Değerli yorumunuz için teşekkür ederiz.Konumumuzun her yere yürüme mesafesinde olmasını beğenmenize çok sevindik, Brüksel'in kalbinde, Grand Place'e sadece birkaç adım uzaklıkta olmamız misafirlerimiz için büyük avantaj sağlıyor. Banyo havlularımızın boyutuna ve banyo ürünlerinin kalitesine dair geri bildiriminizi dikkate alıyoruz; bu konuda gerekli değerlendirmeleri yapacağız. Ayrıca lobimizde 7/24 içecek alabileceğiniz bir alanımızın olduğunu hatırlatmak isteriz.Sizi tekrar aramızda görmeyi çok isteriz. SaygılarımızlaJurgen Van der Haegen, General Manager
6/10 OK
David Stephen
16.2.2024
David Stephen
Yöpyi 3 yötä helmikuussa 2024
10/10 Loistava
MARCO
Matkusti ryhmän kanssa
15.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Localização perfeita
Muito bem localizado e ja ficamos outras vezes
MARCO
Yöpyi 2 yötä helmikuussa 2024
4/10 Huono
Gisela
14.2.2024
Hyvää: Siisteys
Gisela
Yöpyi 1 yön helmikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 16.2.2024
Dear Gisela,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Jurgen Van der Haegen, General Manager
8/10 Hyvä
Tarkistettu asiakas
Matkusti ryhmän kanssa
11.2.2024
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Great location, service needs improvement
I can’t fault the location of the hotel as its central and quiet enough that you can sleep with no issues. The hotel rooms were comfortable and the showers had good pressure. However the service was incredibly disappointing. We booked a taxi through the Hotel to pick us up in Genk at 11pm and the taxi never turned up. We called the hotel who said there wasn’t anything they could do, so we were stranded. With no public transport back to Brussels we had to go with a private taxi who charged us a small fortune.
Tarkistettu asiakas
Yöpyi 2 yötä helmikuussa 2024
Jurgen Van der Haegen, General Manager vastasi 12.2.2024
Dear Guest, Thank you for the time you have taken to write a review.We're delighted to hear that our central location met your needs and that you found comfort in our rooms and showers. It's wonderful to know that you could enjoy a restful sleep in a quiet environment. We are truly sorry to hear about the inconvenience you faced with the taxi service. While we strive to provide the best possible service to our guests, it appears that in this instance, the service did not meet expectations. We value your feedback and take it seriously as part of our commitment to guest satisfaction. Please rest assured that the circumstances you encountered were an exception and not indicative of our usual standards.We are pleased that the quality of our rooms and hotel condition were to your satisfaction, reflecting our commitment to offering a comfortable and enjoyable stay.We look forward to welcoming you back in the future.Best regards,Jurgen Van der Haegen, General Manager