I had booked a stay pre-covid, unrefundable. I was delighted to receive a voucher for a future stay, even though I had not even asked for one. And when the situation continued, I received an extension, again without asking. And finally I was able to use the voucher. I find this very customer-friendly and will return.
Besides, staff is super-polite and location good, walking distance from the train station and many other things such as restaurants.