We checked into cabin after dark on 12/26/22 and received a message that the water to cabin had frozen. So we would not have any water in the cabin and should use the jacuzzi water to flush toilets. The cabin did not even have a bucket to use for collecting jacuzzi water to flush toilets with. So we had to use a cooking pot. Obviously we could not use jacuzzi water to cook, drink, shower, wash our hands, or brush our teeth. And we couldn't enjoy the jacuzzi because that was our only source of water. We tried to find bottled water in several stores, but all were out of stock. So our vacation did get off to a good start. I even drove to the Watershed office in Bryson city to ask if there was any assistance they could provide. Maybe just a gallon of water. They told me that the whole area was affected by the freeze and they already bought up all the bottled water at the Ingles supermarket. No other cabins were available. So the only option offered was for us to cancel and receive refund for our unused nights or stay at the cabin and get a 50% water credit for the nights without water.
We ended up spending 2 nights at the cabin without water. Finally on the 3rd day we received a call that the water issue has been resolved. 3 weeks later, I am still waiting for the "50% water credit".
I understand this was an extreme weather issue. But the cabin should be stocked with some gallons of water in case of emergencies like this.
So if you are staying at this or any Watershed cabin in the winter, make sure to bring some gallons of water just in case.
Otherwise the cabin was great. The road leaving the cabin is steep but we were able to get in and out with our front wheel drive. Obviously a rear wheel drive or 4x4 would be suggested in situations of heavy rain or snow/ice.