Terrible Experience – Unhygienic Room & Rude Staff
I had a very disappointing stay at Staybridge Suites Buffalo-Amherst. The room was in unacceptable condition, with visible rust and dirt inside the refrigerator, a stained and unclean toilet, a greasy stovetop, a damaged refrigerator vent, and a filthy garbage disposal unit. I have attached pictures to prove this.
When I raised these concerns at the front desk, the staff member (possibly named Kathy or Kelly) was extremely rude and dismissive. She said things like “I don’t build hotel walls, I can’t do anything,” showing no willingness to help or even acknowledge the poor state of the room.
I booked this stay through Expedia, trusting the quality assurance usually associated with their platform, but this experience fell far below expectations. It’s unacceptable to provide rooms that are clearly not sanitary or fit for occupancy.
I do not recommend this hotel. Poor hygiene, worse customer service, and a management team that clearly doesn’t care about guest experience.
